by 2014 HYUNDAI SONATA GLS Owner on 12/01/2022Verified Service
Had oil change done, checked brakes, and also recall was fixed. Service advisor was Jeremy who is great. Also my tech was Joe Gill who is a great tech. I trust him to do work on my car. These guys are a great to work with if I have any problems with my Hyundai. Thanks you for working on my car. You guys rock!
by Johnson Hyundai of Cary on 12/02/2022
Thank you for sharing your great service experience with us! We look forward to serving you again at Johnson Hyundai.
by 2022 HYUNDAI VENUE SEL/DENIM Owner on 11/26/2022Verified Service
Its always a very hectic experience when receiving service at Johnson Hyundai. The parking lot is a mess to navigate, its always way too busy for the amount of service people available, the services performed take forever, and the service people are very disorganized.
by Johnson Hyundai of Cary on 11/30/2022
Thank you for your review. We appreciate the opportunity to assist your service needs and we apologize that your experience was not exceptional. If there is anything we can do to further assist you, please let our service team know.
by 2019 HYUNDAI TUCSON SE Owner on 09/09/2022Verified Service
They replaced my motor in a Hyundai Tuscon. The service advisor answered all our questions and kept us updated as best he could. My only complaint was not being able to receive a loaner from this dealership especially given the time frame they had my vehicle in the shop.
by Johnson Hyundai of Cary on 09/12/2022
Thank you for your review. We greatly appreciate your feedback and the opportunity to assist your service needs. If there is anything our team can do to further assist you, please let us know!
by 2013 HYUNDAI SONATA GLS Owner on 03/20/2022Verified Service
I made the appointment on for state inspection, oil change, and I wanted the battery checked. The vehicle failed due to the battery. I was told the mechanic had to jumpstart my car to get into the bay. The car has been starting fine. Apparently it needed some fluid as well to the tune of $449. When I said I had my own mechanic, all of a sudden my car passed inspection. Seemed odd to me. I probably waited 2 hours. Will not be back.
by Johnson Hyundai of Cary on 03/23/2022
Thank you for reaching out. This certainly does not reflect the standards of service we hold ourselves to and we have shared your feedback with our Service Manager. For further assistance, please reach out to John Sheridan at jsheridan@johnsonhyundaiofcary.com or 919-447-3941.
by 2019 HYUNDAI SONATA LIMITED/SEL/SPORT Owner on 03/05/2022Verified Service
Johnson Hyundai of Cary was very busy the day my car was in for service. They were very accommodating to my needs, listened to what needed to be done and conscientious of recent service that overlapped the normal schedule. They are my preferred Hyundai service provider because a live person answers the phone!
by Johnson Hyundai of Cary on 03/07/2022
Thank you for your 5 star review! We look forward to serving you again at Johnson Hyundai.
by 2016 HYUNDAI ELANTRA SE/SPORT/LIMITED Owner on 02/25/2022Verified Service
Josh the technician and Matt Burns the Service Advisor are simply superb at Johnson Hyundai in Cary. I was there yesterday with a flat tire and they made the experience less stressful that it would have been. Thank you gentlemen.
Buddy (2016 Hyundai Elantra)
by Johnson Hyundai of Cary on 02/28/2022
Thank you for your 5 star review! We appreciate your kind words about our team at Johnson Hyundai. It was our pleasure to assist you!
by 2007 HYUNDAI VERACRUZ GLS/SE/LIMITED Owner on 02/22/2022Verified Service
Service emailed me that my recall parts was ready and they had scheduled me an appointment. Dropped my SUV, and Service said about 2 1/2 hours and will let me know when its done. After over 3 hours, services called me and no parts. I believe there was no communication between Service and parts . My day was wasted!
by Johnson Hyundai of Cary on 02/23/2022
Thank you for your feedback. We appreciate the opportunity to assist your service needs and apologize for the wait you experienced during your visit. If there is anything we can do to further assist you, please let us know.
by 2015 HYUNDAI SONATA ECO/SE Owner on 02/17/2022Verified Service
I drove there to get my car checked out because of starting issues. I did not have an appt. I dropped it off and asked if they had shuttle service so I can get to work. I was dropped off and picked up later. They found the problem with the car and fixed it. Much appreciated the prompt service from Jason Dodds.
by Johnson Hyundai of Cary on 02/18/2022
Thank you for your 5 star review!
by 2017 HYUNDAI SANTA FE SPORT Owner on 01/16/2022Verified Service
Great experience as always. Always keep me posted what mechanics need to do to my vehicle. Done in a timely manner. Everyone nice and clean waiting room and restroom. Always have snacks while waiting. Service guy even walked me to my car and pulled my car out for me. Excellent service as always.
by Johnson Hyundai of Cary on 01/17/2022
Thank you for your 5 star review! We are glad you had a great experience at Johnson Hyundai. We look forward to serving you again!
by 2017 HYUNDAI SONATA SE Owner on 01/11/2022Verified Service
It took more than two months to replace a recalled item!!! Finally, I could set an appointment at the end of the year. When I arrived, I was told that part was not available. So, I had to return later on the same day. In general, I am not satisfied with Hyundai's service in NC.
by Johnson Hyundai of Cary on 01/14/2022
Thank you for reaching out. We appreciate the opportunity to assist your service needs and apologize for the wait you have experienced. If there is anything we can do to further assist you, please let our service team know.
by 2010 HYUNDAI ELANTRA TOURING GLS/SE Owner on 12/23/2021Verified Service
the service at johnson Hyundai of Cary is always above my expectations. It was easy to schedule an appointment, the check in was prompt and courteous, the service representative explained the work to be done in details and the work was completed in the promised time. They even put my car in an easy to get out spot so that i had no worries backing out. Great Visit!
by Johnson Hyundai of Cary on 12/30/2021
Thank you for your 5 star review! We are happy to hear you had a great service experience at Johnson Hyundai. We look forward to serving you again!
by 2018 HYUNDAI SANTA FE SPORT Owner on 11/19/2021Verified Service
First time at Johnson Hyundai of Cary. Everyone we spoke to was knowledgeable, courtesy and helped us resolve what ever it was that I was calling about (I had made several calls). They ordered the part prior to arrival, had the car completed in a timely manner and communicated well. This is rare! Thank you.
by Johnson Hyundai of Cary on 11/23/2021
Thank you for your 5 star review! We are happy to hear you had a great experience with our team. Welcome to the Johnson Hyundai family!
by 2019 HYUNDAI ELANTRA GT Owner on 11/15/2021Verified Service
The service team at Johnson Hyundai is fantastic to work with. They worked us in for service and was able to complete our 30k mile maintenance in a quick and timely manner. Full faith in these folks! David Johnson has a winning team in Apex.
Connie Fenner
by Johnson Hyundai of Cary on 11/17/2021
Thank you for your 5 star review! We appreciate your kind words about our team at Johnson Hyundai. We look forward to serving you again!
by 2019 HYUNDAI TUCSON LIMITED/SEL/SPORT/ Owner on 10/11/2021Verified Service
As long as I won my Hyundai, which will be a long time, I will continue to drive the 60 minutes to take it to Johnson Hyundai for service. The staff is professional, no gimmicks, straight forward talk. My interaction with my service professional is fantastic and he always makes sure that the car is serviced on-time. Thanks Johnson Hyundai for your attention to detail.
by Johnson Hyundai of Cary on 10/12/2021
Thank you for your 5 star review! Your kind words have made our day. We are happy to hear you have continued to enjoy your experience at Johnson Hyundai. We look forward to serving you again!
by 2022 HYUNDAI SANTA FE SEL/XRT Owner on 10/09/2021Verified Service
My decision to buy at Johnson Hyundai was due to a bad visit to another Hyundai dealer in Durham. I am soooooo glad I decided to visit Johnson Hyundai. I can safely and emphatically say this has been the best car buying experience I have ever had. From the salesman to the delivery specialist that showed us how everything in the vehicle works went so well that I can absolutely recommend Johnson Hyundai to anyone without hesitation.
by Johnson Hyundai of Cary on 10/11/2021
Thank you for your 5 star review! We are happy to hear you had a great car buying experience with our team. Welcome to the Johnson Hyundai family!
by 2022 HYUNDAI SANTA CRUZ LIMITED Owner on 10/09/2021Verified Service
The service and sales staff at Johnson Hyundai is second to none. Every single person I personally dealt with was friendly, helpful and enthusiastic.
Special thanks to Mr. Michael Nguyen for his excellent customer service. He went out of his way to make sure my experience was a good one.
Great team, I will be coming here again.
by Johnson Hyundai of Cary on 10/11/2021
Thank you for your 5 star review! We appreciate your kind words about our team at Johnson Hyundai. We look forward to serving you again!
by 2017 HYUNDAI ELANTRA SE/LIMITED Owner on 10/03/2021Verified Service
Not very happy right now. I just had cylinder #1 coil replaced on 10-1-21. cylinder had to be replaced on 9-2-21, and #3 on 8-7=21. All under warranty but they will not replace #2 until it goes bad and STRANDS ME. The dealer has not had a shuttle or driver to transport me after taking it there. The personnel have always been very professional and courtesy. Less than 46K miles -- why is this happening?
by Johnson Hyundai of Cary on 10/04/2021
Thank you for reaching out. This certainly does not reflect the standards of service we hold ourselves to and we would like to connect you with our service manager. For further assistance, please send your full name and contact information to ahaddock@johnsonautomotive.com.
by 2010 HYUNDAI SANTA FE LIMITED Owner on 08/28/2021Verified Service
Very friendly, covered everything they would complete with this service and how long it would take. Comfy waiting room, could use more beverage selection, though as I don't drink coffee. Nice selection of snacks. Car was clean and sanitized. Parking is dicey but should get better once Hyundai has the building all to itself. Cost of services was what I expected. Location is easy to get to.
by Johnson Hyundai of Cary on 08/31/2021
Thank you for your 5 star review! We are happy to hear you enjoyed your experience at Johnson Hyundai. We look forward to serving you again.
by 2017 HYUNDAI SONATA SPORT/LIMITED Owner on 08/09/2021Verified Service
Johnson Hyundai of Cary has the best service in town!! And Aaron is the best of the best: A top-notch professional - he handles all of my service requirements amazing quickly & assists me in making service assessments and decisions with professionalism, knowledge and courtesy. This shop should be your "go to" place!!
by Johnson Hyundai of Cary on 08/09/2021
Thank you for your 5 star review! Your kind words have made our day. We look forward to serving you again!
by 2011 HYUNDAI SONATA GLS Owner on 06/26/2021Verified Service
The Service Advisor, Aaron Stanford was excellent. Every time I called to check on my Sonata he was always straight forward. The only thing I was a little upset about was the amount of time it took to get it back running, and return it to me eight weeks to the day. It was a little hard to handle as I live in Wilmington and the car was in Cary, NC. Over all they did a great job.
by Johnson Hyundai of Cary on 06/28/2021
Thank you for your review! We appreciate the opportunity to assist your service needs and we apologize for the wait you experienced. Please let us know if there is anything we can do to further assist you.
