by 2013 ACURA MDX TECH Owner on 06/06/2025Verified Service
I have used John Eagle for 12 years and they are always so helpful and professional. I have only used them for 12 years and they have kept my car safe and running this whole time. If I need to have repairs, they arrange a loaner. If I am in a hurry, they tend to my car immediately. Cannot say enough good things about them.
by John Eagle Acura on 06/06/2025
Thank you for your loyalty over the past 12 years! We're delighted to hear that our team at John Eagle Acura has consistently provided helpful and professional service. We appreciate your trust in us to keep your car safe and running smoothly, and we're always here when you need us!
by 2019 ACURA MDX TECH Owner on 05/19/2025Verified Service
Eric Younger our Acura Service tech. was very professional in explaining why the recall on potentially faulty crankshaft bearings needed replacement. Also worn front wheel ball joints were replaced to stop uneven tire wear. Work was done over part of 2-days,so Eric arranged a nice loaner car.
by John Eagle Acura on 05/19/2025
Thank you for sharing your experience with Eric and the team at John Eagle Acura! We're glad to hear that everything was explained clearly and that a loaner car made things convenient. Your trust in us for these important repairs is appreciated, and we hope you'll consider us again whenever your MDX next needs care.
by 2007 ACURA RDX Owner on 03/04/2025Verified Service
Eric Younger took care of organizing the service, greating me when I arrived, completing the service documentation allowing the servie to proceed, and then the paperwork following the service. Eric also went out of his way to make sure I had a quite place to take busniess calls while the service was underway and kept me up to date on the progress throughout the service. He is simply outstanding!
by John Eagle Acura on 03/04/2025
We're delighted to hear that Eric provided outstanding service during your visit at John Eagle Acura! It's great to know he greeted you promptly, ensured a smooth process and accommodated your needs while we tended to your Acura RDX. Thank you for sharing this positive experience with us! Travel safely and come see us again whenever we can next be of service.
by 2019 ACURA MDX TECH Owner on 02/28/2025Verified Service
The service representative was courteous, and I am assuming everything that I requested has been done - my car is running well.
However, I had trouble getting a straight answer about when my vehicle would be ready. They kept it for 8 days and did not offer a loaner car, which caused problems. I've bought Acura's from them for 20 years, and John Eagle Acura's service was much better in the past.
by John Eagle Acura on 02/28/2025
Hello,
Thank you very much for allowing us to help care for your vehicle. While we're glad to hear it is running well following your recent service visit, learning you have concerns regarding a lack of communication and being without a loaner vehicle is troubling.
Though we hope to always have alternate transportation available for our customers, loaner vehicle availability is unfortunately limited currently due to high demand. The inconvenience you were caused by this is regrettable and something we're always working to improve. Providing accurate and clear information, along with timely updates, to customers whose vehicle is with us for extended periods of time is a priority. Your feedback describing lack of ,communication on our part will be discussed internally and we will ensure improvements are made moving forward.
As a valued guest of ours for more than two decades, your satisfaction is extremely important to us. I'd like to speak with you directly about your recent visit and ask that you contact me at 713-929-1541 when you are available.
Thank you,
Garry Morris
Fixed Operations Director
713-929-1541
by 2019 ACURA TLX ADVANCE Owner on 12/27/2024Verified Service
The dealer charged $42 for tires rotation but the technician didn't rotate the tires. I marked the rim in the back but I didn't take the picture or video to proof it. I was so upset about the dishonest service.
The rest of the service that I paid, I didn't know if the did it or not. Never come back.
by John Eagle Acura on 12/27/2024
Hello,
It's very important that our guests are confident they have received the services they've paid for when trusting us with their vehicle's care. Receiving this feedback is troubling, and I'd like to speak with you directly to help ensure the matter is addressed promptly and properly. Please call me at 713-929-1541 when you are available.
Thank you,
Garry Morris
Fixed Operations Director
713-929-1541
by 2013 ACURA MDX TECH Owner on 12/13/2024Verified Service
I was able to get my car in for repair quickly. My service representative was excellent. They had me take a test drive with mechanic, who was professional and friendly, until he experienced what I had and made the diagnosis. They got me an Uber home and repaired my axle in just a few hours. Always impeccable service at John Eagle.
by John Eagle Acura on 12/13/2024
Thank you for sharing your experience! We're happy to hear that our John Eagle Acura team provided you professional and friendly assistance while diagnosing your vehicle's issue. It was our pleasure to have your Acura MDX back on the road swiftly, and your commendations for our impeccable efforts means a lot to us all. Travel safe and come see us again whenever we can next be of service.
by 2011 ACURA RDX Owner on 11/05/2024Verified Service
It took a bit longer than usual, however, the advisors tried their best to accommodate my needs. The car wash and care from the service team made things great. I took the time to go test drive the new Acura RDX getting ready for a new car. I would recommend to all to have the service at the dealership. It worth the money and time.
by John Eagle Acura on 11/05/2024
Thank you very much for your patience during your recent service visit. We're happy to hear things went well overall and that you enjoyed the car wash along with our John Eagle Acura team's efforts to accommodate you during your stay. Travel safe and we'll be ready and excited to assist with your sales or service needs whenever it is time for your next return.
by 2016 ACURA TLX TECH Owner on 09/13/2024Verified Service
Service Advisor, Eric L. Younger took wonderful care of my car and provided stellar customer service. He kept me informed in real time about everything that was going on with my repair service. Because my repair service took longer than expected, Eric was able to put me in a loaner vehicle. Eric went above and beyond in all areas, and he takes pride in his work. He could teach a master class in providing great customer service.
by John Eagle Acura on 09/13/2024
Thank you for sharing your experience! We're delighted to hear that you enjoyed exceptional service and were kept well-informed as our John Eagle Acura team tended to your vehicle. It will mean a lot to Eric hearing his professional pride was evident through his efforts, and it was our pleasure to help accommodate your travel needs while repairs were completed. Travel safe and please reach out to us again whenever we can next assist.
by 2015 ACURA TLX ADVANCE Owner on 06/13/2025Verified Service
I want to say that Eric Spencer made this five stars. After a year of disappointment concerning scheduling the recall on my TLX, he turned it around in a less than a week. Customer service like this isn't often seen anymore, give this man a raise!
by John Eagle Acura on 06/13/2025
It was our pleasure to finally help get the issue with your vehicle's recall notice resolved. Thank you for allowing us to care for your TLX, and for sharing this positive feedback. Your commendations will mean a lot to Eric. Travel safely and come see us again whenever we can next be of service at John Eagle Acura.
by 2018 ACURA TLX TECH Owner on 06/06/2025Verified Service
The only place I take my Acura for service. Expert work and trustworthy advice. They have had my exclusive business for about 15 years.
by John Eagle Acura on 06/09/2025
Thank you for your loyalty and trust in John Eagle Acura over the years! We're delighted to be your go-to place for expert service and advice. Looking forward to many more years of serving you!
by 2021 ACURA RDX TECHNOLOGY Owner on 05/26/2025Verified Service
Disappointed with slightly over 3 hour wait for minimal service with no updates while waiting. Was there at 7:15 for appt. Tires were filled with more air than recommended. Appreciated the car wash. Personnel were very friendly.
by John Eagle Acura on 05/27/2025
Thank you for sharing your experience with us at John Eagle Acura. We apologize for the wait time and any inconvenience caused by the tire pressure issue, but we're glad to hear our team was friendly and that you appreciated the car wash. Your feedback is valuable, and we'll work on improving our service efficiency!
by 2019 ACURA MDX ADVANCE Owner on 05/14/2025Verified Service
Love Acura and their service is the best. Nice waiting room if you do need to wait on service to be done.
by John Eagle Acura on 05/14/2025
We're delighted to hear you love Acura and enjoyed the service at John Eagle Acura! It's great that our waiting room added comfort while you waited as well. Your feedback is sincerely appreciated, and we hope to be of service to your Acura MDX again in the future.
by 2018 ACURA TLX TECH+A/TCH+AR Owner on 05/10/2025Verified Service
Jerry was great and very communicative with the process as well as getting me a loaner since it would take more than a week.
Will definitely be back for my next service.
by John Eagle Acura on 05/12/2025
We're delighted to hear that Jerry provided excellent communication and service during your visit at John Eagle Acura. It's great knowing you had a positive experience, and we look forward to welcoming you back for your next service!
by 2018 ACURA MDX TECH Owner on 04/25/2025Verified Service
Service Advisor, Jerry Baker was the best. He kept me informed on the status of my auto and had it ready on time.
by John Eagle Acura on 04/25/2025
We're happy to hear that Jerry provided excellent service and kept you informed throughout your visit at John Eagle Acura. Thank you for sharing your experience. Come see us again whenever we can next help with your Acura MDX.
by 2021 ACURA RDX A-SPEC Owner on 04/21/2025Verified Service
Your service advisor Omar Abraham was very professional and was excellent in very thorough of his explanation of the service and the condition of my vehicle and also in his answers to my questions. thank you
by John Eagle Acura on 04/21/2025
Thank you for sharing your experience with us! We're delighted to hear that Omar provided thorough and professional service at John Eagle Acura. We appreciate your feedback and look forward to assisting you again in the future!
by 2020 ACURA RDX Owner on 04/18/2025Verified Service
Great service by Omar Abraham, he received my vehicle in the afternoon and it was ready and cleaned before schedule.
by John Eagle Acura on 04/18/2025
We're delighted to hear that Omar provided such efficient service at John Eagle Acura! Thank you for sharing your feedback. It means a lot to us being trusted with your RDX's care, and we look forward to your next return.
by 2019 ACURA ILX PREMIUM A-SPEC/TECHNO Owner on 04/16/2025Verified Service
John Eagle Acura Team have a good services! Omar Abraham is a good advisor! We bought 3 cars so far at the dealer! Will recommend to friends!
by John Eagle Acura on 04/16/2025
Thank you for your continued trust in John Eagle Acura! We're delighted to hear that Omar and our teams have provided excellent service at every opportunity. Your recommendation is sincerely appreciated, and we look forward to assisting you again in the future!
by 2019 ACURA MDX TECH Owner on 04/13/2025Verified Service
Mr Younger was great. I had a problem with the intermittent setting on my windshield wipers. He checked it and was able to diagnose the problem. It was due to my replacing the windshield with a non Acura windshield.
by John Eagle Acura on 04/14/2025
We're happy to have been able to help resolve your windshield wiper issue, and thank you for the opportunity. Eric will appreciate the commendation for his assistance. Travel safely and we'll see you again down the road here at John Eagle Acura.
by 2020 ACURA MDX ADVANCE Owner on 04/13/2025Verified Service
Omar, our service writer, was prompt, explained all services being performed on our MDX, and took all steps he promised to do.
by John Eagle Acura on 04/14/2025
We're delighted to hear that Omar provided prompt and thorough service for your MDX at John Eagle Acura. Thank you for sharing your feedback with us. Stay safe and we'll see you again next visit.
by 2013 ACURA RDX TECHNOLOGY Owner on 04/05/2025Verified Service
Easy to get an appointment. Work done on time and well. Great service advisor. Shuttle service (Lyft) works great.
by John Eagle Acura on 04/07/2025
We aim to provide John Eagle Acura guests top-notch service, and it makes our day hearing we hit the mark during every aspect of your recent experience. Thank you for the many commendations and trust in the team with your Acura RDX. Travel safely and come see us again whenever we can next assist.
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Service Information
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990 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, John Eagle Acura specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, John Eagle Acura specializes in these makes, in addition to many others.
Acura
Ford
Honda
Nissan
Toyota
Shop Amenities
Business Center
Complimentary Drinks
Courtesy Shuttle
Free Car Wash
Free Wi-Fi
Kid's Playroom
Mobile Charging Station
Quiet Room
About Us
At John Eagle Acura, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top tier customer service, for both new and pre-owned car...
What do verified customers think about John Eagle Acura in Houston, TX? Verified customers who visit John Eagle Acura in Houston, TX rate this business 4.6 out of 5 stars, with 711 reviews. 990 customers favorited this location.How can I contact John Eagle Acura in Houston, TX? To reach the sales team at John Eagle Acura in Houston, TX, call (281) 606-0650. To reach the service department, call (281) 606-0650How can I schedule a service appointment with John Eagle Acura in Houston, TX? You can schedule a service appointment at John Eagle Acura in Houston, TX through CARFAX.What are the shop amenities offered by John Eagle Acura in Houston, TX? John Eagle Acura in Houston, TX offers the following amenities: Business Center, Complimentary Drinks, Courtesy Shuttle, Free Car Wash, Free Wi-Fi, Kid's Playroom, Mobile Charging Station and Quiet Room, among others.Does John Eagle Acura in Houston, TX have a service center? Yes, John Eagle Acura in Houston, TX does have a service center. You can contact the service department at (281) 606-0650.
