by 2017 FORD F150 XL/XLT/LRT/KING/PLAT Owner on 06/29/2025Verified Service
Likes/They did a great job diagnosing and fixing the problem. The advisor was friendly
Dislikes- advisors do not greet customers at their vehicle when they arrive. I later discovered the cost was almost double what it would have cost at a local service shop. I might not have the dealership do major repairs in the future.
by 2020 FORD EXPLORER XLT Owner on 06/20/2025Verified Service
I called to schedule 2 recalls on my car.After being transferred a couple of times I got someone named Dante who said that he would have to order the parts and then would call me when they came in. Well it's been over ten days since that day and i've not heard back from Dante.
by 2024 FORD MUSTANG MACH-E GT Owner on 06/18/2025Verified Service
Well, went to have my tire serviced, waited about 3hrs so that they can tell that my tire was supposedly back ordered. So here I am calling discount tire on Monday morning and they have my tire available. Meanwhile, axel in service failed to call me to follow up with me regarding my tire!!!
by Joe Myers Ford on 06/20/2025
We apologize for the experience you had during your tire service. Your feedback is invaluable, and we're committed to improving our communication and service processes. To discuss your concerns further, please reach out to our Service Director, Aubrey Cook, at Acook@joemyersford.com.
by 2023 FORD F150 SUPERCREW Owner on 06/11/2025Verified Service
I scheduled days in advance to have an oil change and a software update issue corrected. Dropped off Monday at 10am, and picked up Thursday at 5pm. Oil change was completed, but software update still an issue. I will not be returning to this location for service going forward.
by Joe Myers Ford on 06/16/2025
Thank you for sharing your experience with us. We understand how important timely service is, and we appreciate the opportunity to address your concerns. We strive to provide our customers with efficient and effective service. We regret that we fell short in resolving the software update issue during your visit.
Please reach out to our Service Director, Aubrey Cook, at Acook@joemyersford.com so we can discuss this further and work towards a satisfactory resolution. Your feedback is invaluable in helping us improve our services, and we hope to have the opportunity to serve you better in the future.
by 2022 FORD EXPLORER XLT Owner on 06/02/2025Verified Service
There was nothing I didn't like. My long-term Service Advisor, Joe Courtney, was friendly and professional. He kept me posted on the service progress and advised me of one item he felt I'd want to do now, and one other I should consider a little later. He also answered a question I had regarding routine service schedules with an explanation about today's schedules versus those in the past.
by Joe Myers Ford on 06/11/2025
Thank you for your wonderful feedback! We are thrilled to hear that your experience with Joe and our team met your expectations. Providing friendly and professional service is our top priority, and we're glad to know that Joe kept you informed throughout the process. We look forward to serving you again!
by 2021 FORD F150 SUPERCREW Owner on 05/31/2025Verified Service
Quick scheduling, parts were available, got ride back home and vehicle was delivered same day as promised. Also got picked up from home to collect the vehicle.
The service rep was good and there was a mistake in their costing but they honored the estimate had signed
by Joe Myers Ford on 06/10/2025
Thank you for your positive feedback! We are thrilled to hear that your scheduling experience was quick and that we were able to provide you with transportation to and from our location. We pride ourselves on honoring our estimates and appreciate your understanding regarding the mistake in costing. Your satisfaction is our priority, and we look forward to serving you again in the future.
by 2023 FORD F150 SUPERCREW Owner on 05/28/2025Verified Service
Team was very professional and fast. It was a basic oil/filter change with an air filter change added to it, so it wasn't a major repair or anything, but the overall experience was pleasant compared to going an oil change place. About the same price, too.
by Joe Myers Ford on 06/05/2025
Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you found our team to be professional and efficient during your oil and filter change. We strive to provide a pleasant experience for all our customers, and it's great to know that we met your expectations. Your feedback is invaluable to us, and we look forward to serving you again in the future.
by 2013 FORD F150 SUPER CAB Owner on 05/17/2025Verified Service
I liked my advisor and he helped me a lot but it took a long time to get it out of the shop and if my advisor Luis had not helped me it would have taken even longer. I work 100 miles out of town and my wife had to take me to work and pick me up 2 times.My truck was in the shop for Thursday until
Tuesday.
by Joe Myers Ford on 05/30/2025
Thank you for your thoughtful feedback. We are pleased to hear that Luis provided you with the assistance you needed during your visit. We understand that the duration of service can be challenging, especially with your commuting situation, and we appreciate your patience throughout the process. We are here to support you.
by 2024 FORD F250 SUPER DUTY Owner on 04/25/2025Verified Service
The last 2 times I went there were bad. I spent 3 days without my truck and problem was not fixed. Then the idea of replacing the whole tailgate step-up assembly was the next step. I figured out the issue myself and fixed it with a 50 cent part. The time before that, part department sold me a used, and cracked DEF spout. Kudos to Brandon for getting me a new one.
by 2020 FORD F150 SUPERCREW Owner on 04/20/2025Verified Service
The Service Advisor (Luis Acosta) met me at the door. After checking me in he went over any service I might need and any recall notices that might be needed. He then took down what service I wanted done contacted Uber and I went home to wait for the service to be completed.
by Curtis G. on 03/14/2025Verified Shopper
Was not willing to work any on the pricing with me driving over 8 hours to get it or even look at it for that matter. Would have at least tried to negotiate I would have thought but guess the car market is better in Houston than Arkansas. Here everyone negotiates price.
by Joe Myers Ford on 03/19/2025
Thank you for your feedback. We understand that pricing can be an important factor in your decision-making process, and we are sorry to hear that you are not satisfied with your experience. We value your business and would like to further discuss your concerns. Please feel free to reach out to our Customer Relations Manager, Samantha Leon, at 713-482-5233 or via email at Sleon@joemyersford.com. She will be happy to assist you.
by 2023 FORD ESCAPE ST LINE Owner on 02/17/2025Verified Service
Went to service a check engine light due to a faulty ambient temperature sensor. They took extremely long and then tried to charge me a 1000 dollars (which actually took ~50 dollars to fix). The tech did further damage doing the diagnosis. Plastic clips were falling all over the place after they worked on it. Would never recommend going there anymore. Clearly they don't know what they're doing.
by Joe Myers Ford on 02/21/2025
We sincerely regret to hear about your recent experience and understand how frustrating it must have been to deal with extended wait times, unexpected costs, and concerns about the quality of service. This is not the experience we want for our customers, and we take your feedback seriously.
We would like the opportunity to address your concerns and look into what happened during your visit. Please reach out to our Service Director, Aubrey Cook, at Acook@joemyersford.com so we can further discuss your experience and work toward a resolution. Your feedback is important to us, and we appreciate the chance to make things right.
by Stuart N. on 01/20/2025Verified Purchase
The Carfax report undervalued my truck for trade-in value compared to the average from Kelly Blue Book. If you're going to rely heavily on Carfax for your decision-making, I will trust Kelly Blue Book instead.
I tried to explain that my vehicle had not been involved in multiple incidents, that the report was wrong, and that I could provide a statement from the insurance company, but they weren't interested.
by Joe Myers Ford on 01/23/2025
We sincerely appreciate you taking the time to share your experience regarding the trade-in valuation of your truck. We understand your frustration with the discrepancy between the Carfax report and the Kelly Blue Book average, as well as the reported incidents that you believe to be inaccurate.
At our dealership, we strive to provide fair and accurate valuations for all trade-ins. We take multiple factors into account when determining trade-in values, and we apologize if you felt that your concerns about the Carfax report were not adequately addressed during your visit.
We would like the opportunity to review your situation in more detail and potentially reassess the valuation of your vehicle. Our Customer Relations Manager, Samantha Leon, would be happy to discuss this matter with you further. Please contact her directly at 713-482-5233 or Sleon@joemyersford.com. Samantha can work with you to review the Carfax report, consider any additional documentation you can provide, and ensure that we have a complete understanding of your vehicle's history and condition.
Your feedback is valuable to us, and we are committed to finding a resolution that addresses your concerns. Thank you for bringing this to our attention, and we look forward to the opportunity to make this right.
by 2020 FORD F150 SUPERCREW Owner on 01/02/2025Verified Service
Love Elaine and her attention and attitude at the service desk. Very customer oriented. I was disappointed that the seats are not cleaned and I have the extra warranty. Also I am coming back because the carpet is rotting away in places wear you don't have your feet sitting. The interior is not holding up and should be covered under the warranty. I was told it would so I bought the warranty at the time of purchase.
by Joe Myers Ford on 01/07/2025
Thank you for your review and for highlighting Elaine's exceptional customer service. We're delighted to hear that her attentiveness and positive attitude made a significant impact on your experience. We truly value team members like Elaine who go above and beyond for our customers.
We are sorry to hear that the seat cleaning for your vehicle was overlooked. We understand your frustration and will address this with our team.
Your satisfaction is our priority, and we appreciate your honest feedback as it helps us improve our services. We look forward to the opportunity to ensure your continued satisfaction with both your vehicle and our dealership.
by 2020 FORD F150 SUPERCREW Owner on 12/01/2024Verified Service
Oil change/filter service was performed on November 6, 2024, not November 11, 2024. On November 11, 2024 the vehicle was returned to shop for warranty services. As of December 1, 2024, vehicle is still at dealership's shop with no updates since it was left at dealership. After first 7 days, a loaner vehicle was supplied.
by Joe Myers Ford on 12/04/2024
Thank you for your feedback, and we apologize for the lack of communication regarding the status of your vehicle. We understand how frustrating this must be, and we're glad to hear that you were provided with a loaner vehicle. We value your time and will work to ensure you receive timely updates moving forward. Please reach out to our team if you'd like to discuss further or if we can assist in any way. Thank you for your patience, and we appreciate your understanding.
by Jay J. on 11/25/2024Verified Shopper
Could communicate with the salesman on my requests for details was always rushed feeling and talked over me.
Really wanted the truck and was prepared to come get it but just couldn't seem to make him understand what I needed, as a buyer of more that 12 cars a year this isn't something I typically have a problem with. He just didn't seem yo have any truck knowledge or detail to his work.
by Joe Myers Ford on 12/03/2024
Thank you for sharing your experience, and we sincerely apologize for the lack of communication and feeling rushed during your visit. We understand how important it is for our customers to feel heard and well-informed, especially when making a significant purchase. We appreciate your feedback and would like to address your concerns directly.
Please reach out to our Customer Relations Manager, Samantha Leon, at 713-482-5233 or Sleon@joemyersford.com, and she will personally assist you in resolving this matter.
We value your business and would love the opportunity to regain your trust. Thank you for bringing this to our attention.
by 2024 FORD F150 STX Owner on 11/25/2024Verified Service
We have had problems getting our seat covers. The back one came in. We did not except. We need the front and back not half. We bought the Truck in August it is now the end of November still no seat covers. We have paid cash on 2 Trucks. We really need the seat covers and put on. Thank you
by Joe Myers Ford on 12/02/2024
Thank you for your feedback, and we sincerely apologize for the delay in getting your seat covers to you. We understand your frustration, especially given the length of time you've been waiting and the commitment you've made to our dealership. We want to resolve this issue as quickly as possible.
Please contact us directly so we can ensure the correct seat covers are delivered and installed for you. You can reach out to our team at your convenience.
We truly appreciate your patience and look forward to making things right. Thank you for your continued trust in us.
by 2023 FORD F150 SUPERCREW Shopper on 11/19/2024Verified Purchase
They have not followed through with the buying contact. The front window was to supposed to be replaced, and the sensors recalibrated. they replaced the window but did not recalibrate the sensors. I also told them I was out of town and they needed to replace in the town I lived in not houston but they made me come to houston to get the window replaced.
by Joe Myers Ford on 11/26/2024
We appreciate you bringing this to our attention and apologize for the inconvenience and frustration you've experienced. Following through on agreements is a priority for us, and we regret that we fell short in this instance.
To ensure your concerns are addressed and resolved promptly, we encourage you to contact our Customer Relations Manager, Samantha Leon, at 713-482-5233 or Sleon@joemyersford.com. Samantha will work with you to resolve this issue and make things right. Thank you for your feedback, and we hope to restore your confidence in us.
by Kingsley E. on 11/17/2024Verified Service
Repairs was supposed to be for 3 days, ended up lasting for over 3 weeks with me making several calls to no avail, even with my so called insurance with them,I had to cough up almost a $1000.They were only interested in exploiting me,not to help or assist in anyway.
by Joe Myers Ford on 11/21/2024
We sincerely apologize for the frustrating experience you've had with your recent service. This is certainly not the level of service we strive to provide, and we understand your disappointment. We would like to address your concerns directly and work towards a resolution. Please reach out to our Service Director, Aubrey Cook, at Acook@joemyersford.com, so we can discuss the details and find a solution that meets your expectations. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.
by 2023 FORD F150 SUPERCREW Owner on 10/28/2024Verified Service
Doesn't make sense to bring in vehicle 3 days before appt. That's why people make "appointments". Text at 10am confirming issue and parts in stock. Update at 4pm "repair will be done Monday evening due to techs workload". I needed one strut replaced on a 10 month old truck...?
by Joe Myers Ford on 10/31/2024
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your recent service appointment. We understand your frustration regarding the scheduling and communication about the repairs. Your time is valuable, and we want to ensure a better experience for you in the future.
Please reach out to our Service Director, Aubrey Cook, at Acook@joemyersford.com so we can address your concerns directly and find a resolution. We appreciate your understanding and hope to make this right. Thank you for bringing this to our attention!
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Service Information
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4,420 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Joe Myers Ford specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Joe Myers Ford specializes in these makes, in addition to many others.
What do verified customers think about Joe Myers Ford in Jersey Village, TX? Verified customers who visit Joe Myers Ford in Jersey Village, TX rate this business 4.3 out of 5 stars, with 1,050 reviews. 4,420 customers favorited this location.How can I contact Joe Myers Ford in Jersey Village, TX? To reach the sales team at Joe Myers Ford in Jersey Village, TX, call (844) 836-2135. To reach the service department, call (877) 240-8347How can I schedule a service appointment with Joe Myers Ford in Jersey Village, TX? You can schedule a service appointment at Joe Myers Ford in Jersey Village, TX through CARFAX.What are the shop amenities offered by Joe Myers Ford in Jersey Village, TX? Joe Myers Ford in Jersey Village, TX offers the following amenities: Free Wi-Fi.Does Joe Myers Ford in Jersey Village, TX have a service center? Yes, Joe Myers Ford in Jersey Village, TX does have a service center. You can contact the service department at (877) 240-8347.
