by 2015 NISSAN ALTIMA 2.5/S/SV/SL Owner on 07/02/2025Verified Service
Quick to get my car in and out. Wished they could have reset the airbag light without having to pay for diagnostic test
by Management on 11/17/2025
Thank you for the great words!
by 2014 NISSAN SENTRA S/SV/SR/SL Owner on 06/16/2025Verified Service
Jim Shorkey Nissan of Gainesville helped change the oil and filter and multi point inspection. I did have a coupon for discount which helped a lot.
Receipt doesn't show tires rotated. Will need to go back and check on this.
by Management on 11/17/2025
Thank you for the kind feedback! Hopefully this was resolved!
by 2021 NISSAN ROGUE PLATINUM Owner on 06/16/2025Verified Service
communication. Friendly service and keeps you updated on any issue regarding your vehicle. Accurate information if and when it will be completed!
by Management on 11/17/2025
Thank you for the kind feedback!
by 2018 NISSAN ALTIMA 2.5/S/SV/SL/SR Owner on 06/15/2025Verified Service
Fast and efficient service my car problem was fixed and the people that I dealt with where helpful and friendly at all times
by Management on 11/17/2025
Thank you for the kind feedback!
by 2022 NISSAN VERSA SV Owner on 06/07/2025Verified Service
Service once done. Was amazing , however this trip I waited almost 2 hrs. Just to be written checked in for service. Actually my lippplfirst time waiting so long.
by Management on 11/17/2025
Thank you for the kind feedback!
by 2013 NISSAN ALTIMA 2.5/S/SV/SL Owner on 05/16/2025Verified Service
They don't give the whole picture when they are telling you what will be done. there are a lot of extras not listed in the beginning. I wasn't happy with that. I liked having the ride home and back so I didn't have to sit there all day. I hope the work they did last a long time. I would recommend you if it is a replacement or something that the dealer needs to do.
by 2015 NISSAN PATHFINDER S/SV/SL/PLAT Owner on 05/03/2025Verified Service
Service advisor Jeremy was very good. He was knowledgeable informative and friendly. Car was ready when promised and work was completed.
The only reason for 4 stars instead of 5 was tech got grease or oil on passenger seat and didn't clean it up. Seats are light tan so could have been a problem but came out with a little effort.
by 2017 HONDA RIDGELINE RTL Owner on 04/17/2025Verified Service
They are the best . Got me in next day due to it being late in day by my choice . Greeted with a smile eveytime I came in to check on issues . Had it comepletey finished in 1 week but could have been done sooner but had to wait for parts . Everything looks brand new .
by 2021 NISSAN ALTIMA SR Owner on 04/04/2025Verified Service
I made an appointment for 10:20 am for an oil change and tire rotation.
I wasn't out of there till 1pm.
Apparently my service advisor went to lunch or something else.
They found my car waa done and sitting,waiting in the back.
Had I not gone and pestered them about my car I may have been there even longer.
The service advisor didn't go over the report like other dealerships.
I won't be back.
by Linda F. on 03/22/2025Verified Service
Very poor. We went in to have our heater fixed. Was charged $400. Two days later it stopped working. Took it back. Was charged another $900. It worked another few days then stopped. Took the car back and they wanted another$1200. Never fixed it.!!!
Will never go back there. Very displeased.
by 2016 NISSAN ROGUE S/SL/SV Owner on 01/21/2025Verified Service
Excellent experience! Ricky Phillips checked us in promptly and kept us well informed along the way. Bailey the technician went above and beyond - he paid attention to detail and was especially pleasant when speaking with him. he double checked that we were pleased with the service. I would definitely recommend anyone to take their car to them
by 2021 NISSAN ROGUE PLATINUM Owner on 01/12/2025Verified Service
Easy and quick appointment. What I didn't like was to get a simple oil change it cost $77 $38 was labor cost. My husband can change the oil and rotate the tires on the vehicle just fine. We are just trying to have a record that it was done for proof but it's getting so costly we may just change our minds.
by 2023 NISSAN SENTRA SR Owner on 01/10/2025Verified Service
Took a long time for the two service writers to handle customer.
Then a problem (tire pressure) I came in to solve was not dealt with. I had oil change and tires rotated, so why wouldn't they check tire pressure. Went back next day to get it corrected.
by 2011 INFINITI G37 BASE/SPORT Owner on 10/29/2024Verified Service
Awful experience. Was charged more than originally quoted without any extra work being done. Was told my squeaky brakes needed a quick fix but wasn't offered that fix while my car was on rack. Was told my inspection report would be emailed to me, never was and when I called back about it was told it auto deletes and was now unavailable. Also took me nearly a half hour to check out after my work was completed.
by 2015 NISSAN ROGUE S/SL/SV Owner on 08/19/2024Verified Service
I took my 2015 Nissan Rogue in for routine maintenance and service last week. My service manager was Julian. He was wonderful! He explained what needed to be done for the car that day as well as future maintenance my car may need once I reach a certain mileage. He was very knowledgeable, courteous, and professional.
by 2023 FORD ESCAPE PLATINUM Shopper on 06/08/2024Verified Purchase
Was lied to regularly by the salesman. The paperwork completion person was reasonable and professional. Car is the one I wanted, the only reason I went there. Would not buy from dealer again. $2,000 additional "services" are put on the car whether you want them or not. Tax fees are exorbitant above the state charge and the doc fee is the highest I have ever paid.
by 2020 NISSAN ROGUE S/SL/SV Owner on 02/12/2024Verified Service
A little disappointing, no free car wash offered or explained, no list of things they checked, 1 1/2 hours just for oil change with appt. Waiting area was very cluttered. I've done business with Carriage Nissan but since it's now Shorkey, sadly it seems to be declining in customer service.
by 2015 NISSAN ROGUE S/SL/SV Owner on 01/27/2024Verified Service
Good and fast. Just wish it wasn't so expensive. Service coupon was not available. Seniors should have special discounts in place regardless of services being done to their vehicle. Other than pricing, service team does a good job. $300 is hard for a person on fixed income to pay for Trans fluid change.
by 2022 CADILLAC XT5 PREMIUM LUXURY Owner on 01/06/2024Verified Service
Body Shop was great! The insurance submitted pictures of damage to Shorkey. I contacted same day and was given an appointment to bring car in for repairs. Repairs was made very timely and Staff was very courteous. I was told if any issues call them. All were a great staff, including the man who washed the car. I would highly recommend.
by 2023 NISSAN ROGUE SV Shopper on 11/13/2023Verified Purchase
Very knowledgeable - Marcos Santiago Serrano explained all the features on my vehicle and took his time, never rushing me or pressuring me to purchase. Finance Manager explained everything as well. Recommend this dealership to anyone looking at a new or used car! Service was top notch!!
