by 2022 TOYOTA TACOMA DBL CAB SR5/TRD Owner on 12/10/2025Verified Service
Vehicle was not serviced. Vehicle was taken in to fix a screw in a tire. I am still waiting for the dealer to contact me in regards to a replacement tire as they don't stock the tires for the vehicles that they sell and service and since I purchased a tire warranty when I purchased the vehicle they seem to be taking their own time in getting me a replacement tire under warranty.
by Jim Norton Toyota of OKC on 12/11/2025
We are extremely thankful for our customers and value their honest feedback.Thank you for sharing these concerns, which are now under review with our management team.You are invited to contact our Fixed Operations Director, James Deaton, at 405-470-2717, jamesdeaton@jimnortontoyotaokc.com at any time we welcome your call.
Sincerely, Courtney, Jim Norton Auto Group
by 2019 FORD FLEX SEL Owner on 05/22/2025Verified Service
Never again. Gave me the bums rush to sell me a car. Gave faked alignment to sell an alignment (I had it checked at Firestone later that day, not out of alignment). Took four hours to fix a glass chip, (a 30-minute job) while they tried to sell me a car or buy mine. Have sent me numerous emails since, made me come in to set an appointment that my insurance was sending me there for, and then... I quit, It was a nightmare.
by Jim Norton Toyota of OKC on 05/23/2025
While we pride ourselves in providing exceptional customer service, we do appreciate you sharing these concerns and are doing our best to research the specifics with our management team. In the meanwhile, you are welcome to contact Fixed Operations Director, James Deaton, at 405-470-2717, jamesdeaton@jimnortontoyotaokc.com at any time.
Sincerely, Courtney, Jim Norton Auto Group
by Festus M. on 04/08/2026Verified Service
Professional service. Associate was very experienced and advised that other maintenance were also due.
Wait time was good.
by Jim Norton Toyota of Okc on 04/09/2026
We are grateful for your review. Thank you from all of us at Jim Norton Toyota OKC!
by 2024 TOYOTA CAMRY XSE Owner on 03/24/2025Verified Service
The service at Jim Norton Toyota of OKC was excellent! Christopher Erwin was incredibly helpful, professional, and made sure everything went smoothly from start to finish. He kept me updated, answered all my questions, and made the experience stress-free. Highly recommend both Christopher and this service center!
by Jim Norton Toyota of OKC on 03/24/2025
Thank you for your wonderful review! We're thrilled to hear that you had an excellent experience at Jim Norton Toyota of OKC, and that Christopher provided you with such helpful and professional service. Your recommendation means a lot to us! We look forward to assisting you again in the future. Safe travels!
Sincerely, Courtney, Jim Norton Auto Group
by 2015 TOYOTA PRIUS Owner on 01/09/2025Verified Service
I came in for tire repair. I was informed that the tire could not be repaired so a new tire would be installed. Unfortunately the tire was not in stock so I came back the next day and got it. Since I had bought the tires at Nortons there was no charge. I was very pleased.
by Jim Norton Toyota of OKC on 01/09/2025
Thank you for your kind review! We're glad to hear that you were pleased with your tire service at Jim Norton Toyota of OKC. It's great that we could take care of you by providing a new tire at no charge. We appreciate your understanding during the process and look forward to assisting you again in the future. Safe driving!
Sincerely, Courtney, Jim Norton Auto Group
by 2006 TOYOTA SIENNA XLE/XLE LIMITED Owner on 12/30/2024Verified Service
I had a 10:00 am appointment for an oil change. I arrived at 9:30 am.
At 11:30 am I asked about the status of my vehicle, and it was still not being serviced.
This is unacceptable, it would have been nice if someone would have let me know.
I left without the oil change and made an appointment elsewhere at Bob Howard Toyota.
by Jim Norton Toyota of OKC on 12/31/2024
Thank you for your feedback regarding your recent visit to Jim Norton Toyota of OKC for your scheduled oil change. Communication is important to us, and our goal is to provide an exceptional experience every step of the way, With your permission, we would like to discuss the specifics.Kindly reach out to our Fixed Operations Director, James Deaton, at 405-470-2717, jamesdeaton@jimnortontoyotaokc.com so we may address these concerns.
Sincerely, Courtney, Jim Norton Auto Group
by 2018 TOYOTA RAV4 LIMITED/PLATINUM Owner on 12/29/2024Verified Service
My service advisor welcomed me and told me what they were going to do with my car, Nieves Saenz informed me about when my car would be ready. She kept me updated on the progress of my car. Called when my car was ready. Thanks for taking care of my car. Larry
by Jim Norton Toyota of OKC on 12/30/2024
Thank you, Larry! We truly appreciate your kind words and are glad to hear that Nieves provided you with excellent service during your visit. At Jim Norton Toyota of OKC, we strive to keep our customers informed and ensure their vehicles are well taken care of. We look forward to seeing you again for your next service!
Sincerely, Courtney, Jim Norton Auto Group
by 2018 TOYOTA 4RUNNER SR5/SR5 PREMIUM/L Owner on 12/23/2024Verified Service
My car started making a new noise as I was driving up the road and I turned around a went back. The service department had just closed but the manager was still there and went with me on a short test drive. Of course the noise went away, but he was kind enough to take the time to check it out with me after hours.
by Jim Norton Toyota of OKC on 12/23/2024
Thank you for sharing your experience! I'm glad to hear that our manager took the time to assist you, even after hours, during your visit to Jim Norton Toyota of OKC. We strive to provide excellent service, and it's great to know that made a positive impression. If you need anything in the future, please don't hesitate to reach out. We look forward to seeing you again!
Sincerely, Courtney, Jim Norton Auto Group
by 2011 LEXUS RX 350 Owner on 12/21/2024Verified Service
The dealership tried to overcharge for an oil change. I had a coupon for a $49.95 full synthetic oil change then they attempted to charge over $200. I had an appointment at 10:30 am and it took 2.5 hours. They also came up with a list if $4500 in future repairs. Never visiting Jim Norton again for any thing.
by Jim Norton Toyota of OKC on 12/23/2024
Thank you for sharing your experience with us. I understand how disappointing it is to feel overcharged, especially when you had a coupon. We also appreciate your feedback about the time it took for your oil change and the repair estimates provided. Our management team is currently reviewing the concerns mentioned, but I encourage you to reach out to our Fixed Operations Director, James Deaton, at 405-470-2717, jamesdeaton@jimnortontoyotaokc.com so we can address your concerns further. Thank you again for your input.
Sincerely, Courtney, Jim Norton Auto Group
by 2015 TOYOTA HIGHLANDER LIMITED/LTD PL Owner on 12/16/2024Verified Service
I went in only for an oil change. After telling the person that checked me in that the number listed was my husband's and I would be waiting for my vehicle in the waiting area, I was allowed to sit for 2.5 hours waiting for my vehicle. They texted my husband's phone after 1 hour to say the vehicle was finished, but never came and looked in the waiting area for the person waiting for the vehicle.
by Jim Norton Toyota of OKC on 12/17/2024
Thank you for sharing your experience with us. Customer service is of the utmost importance to us, and our goal at Jim Norton Toyota of OKC is to provide timely service and clear updates to our customers. We appreciate your feedback and have immediately forwarded it to our management team for review. Please contact our Fixed Operations Director, James Deaton, at 405-470-2717, jamesdeaton@jimnortontoyotaokc.com to discuss this in greater detail.
Sincerely, Courtney, Jim Norton Auto Group
by 2018 TOYOTA HIGHLANDER LIMITED/LTD PL Owner on 12/15/2024Verified Service
Price discussed over the phone was less than actual price at the dealership.
Almost got charged additional $45 for "workmanship" replacing the key fob battery. When I pointed I can replace it myself, the charge was lessened and new bill was presented to me. A bit sloppy treatment/ visit for a loyal customer I would say.
by Jim Norton Toyota of OKC on 12/16/2024
Thank you for sharing your experience with us. We appreciate your feedback and understand the concerns regarding the price discrepancy and the charge for the key fob battery replacement. At Jim Norton Toyota of OKC, we strive for clarity and consistency in our pricing and service. Your concerns are currently under review with our management team, and you are welcome to reach out to our Fixed Operations Director, James Deaton, at 405-470-2717, jamesdeaton@jimnortontoyotaokc.com at any time to discuss this further.
Sincerely, Courtney, Jim Norton Auto Group
by 2023 TOYOTA HIGHLANDER HYBRID LIMITED Owner on 09/17/2024Verified Service
Terrible service for me. I scheduled to have my recall done and wen I got to the dealership they told me that they do not do recalls on Saturday. It would be nice if they told me that when I called and scheduled this service. Car wash was not done either. Terrible service overall! I do not plan on going back to this dealership.
by Jim Norton Toyota of OKC on 09/18/2024
We are extremely thankful for our customers and value their honest feedback.Thank you for sharing these concerns, which are now under review with our management team.You are invited to contact our Fixed Operations Director, James Deaton, at 405-470-2717, jamesdeaton@jimnortontoyotaokc.com at any time we welcome your call.
Sincerely, Courtney, Jim Norton Auto Group
by 2019 TOYOTA 4RUNNER SR5/LTD/TRD/PREM Owner on 08/25/2024Verified Service
Zero service was completed. Scheduling ahead of time is pointless. The couldn't duplicate the issue of a part that's under warranty. I'm replacing the part myself since they won't. Additionally, they did not wash or clean my vehicle. The inside smelled like sweat and onion when I picked it up.
by Jim Norton Toyota of OKC on 08/26/2024
We are extremely thankful for our customers and value their honest feedback.Thank you for sharing these concerns, which are now under review with our management team.You are invited to contact our Fixed Operations Director, James Deaton, at 405-470-2717, jamesdeaton@jimnortontoyotaokc.com at any time we welcome your call.
Sincerely, Courtney, Jim Norton Auto Group
by 2011 TOYOTA PRIUS ONE/TWO/THREE/4/5 Owner on 08/21/2024Verified Service
My biggest complaint is the speed of the work. I used to be able to get the work done in under an hour. Now it is usually two. This makes scheduling with work hard. Also always tries to sell a ton of extra work that probably is helpful, but we are not made of money.
by Jim Norton Toyota of OKC on 08/21/2024
Thank you for sharing your feedback. While this is an uncommon instance for our customers, we are thankful you shared these concerns and invite you to reach out to our Fixed Operations Director, James Deaton, at 405-470-2717, jamesdeaton@jimnortontoyotaokc.com to discuss this further.
Sincerely, Courtney, Jim Norton Auto Group
by 2020 TOYOTA COROLLA LE Owner on 08/01/2024Verified Service
So I came in with a big Norton Toyota post card that I got in the mail, with several coupons on it, and all I was expecting was an oil change. Then, I found that I needed brake service and tire alignment, too, so they were able to use a different coupon (on the post card) that allowed for even more of a discount and I saved more money that way! BTW, my excellent service person was Josh Perez!
by Jim Norton Toyota of OKC on 08/02/2024
Thank you for sharing your experience with us! We're thrilled to hear that you not only received an oil change but also were able to save on your brake service and tire alignment with the coupons from your postcard. It's great to know that Josh provided you with excellent service during your visit to Jim Norton Toyota of OKC. We appreciate your feedback and look forward to seeing you again for any future needs!
Sincerely, Courtney, Jim Norton Auto Group
by 2006 TOYOTA HIGHLANDER Owner on 07/28/2024Verified Service
Shawn McKeaigg went above and beyond the call of service to take care of our 2007 Camry to make sure our warranty on a previous repair was honored because of a bad part. He also helped us with our 2006 Highlander which needed a new alternator. Shawn helped us get a rental since both cars were in the shop for the weekend.
by Jim Norton Toyota of OKC on 07/29/2024
Thank you for choosing Jim Norton Toyota of OKC! We are thrilled to hear about your positive experience with Shawn. We appreciate your business and are glad that Shawn could assist you with both your 2007 Camry and 2006 Highlander. We look forward to welcoming you back in the future! Thanks again.
Sincerely,
Courtney, Jim Norton Auto Group
by 2021 TOYOTA VENZA LE/XLE/LIMITED Owner on 05/04/2024Verified Service
The service advisor Angello Antoine, was above and beyond with regards to info, efficiency and customer service. The waiting area was pleasant and the whole process was pretty quick.
So far, the best maintenance experience I've had to date.
Thanx,
CJEhnert
by Jim Norton Toyota of OKC on 05/06/2024
We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again!
Sincerely, Courtney, Jim Norton Auto Group
by 2019 TOYOTA CAMRY L/LE/XLE/SE/XSE Owner on 05/03/2024Verified Service
The one dollar oil change was great and done when they said. It was the additional new tire purchase, ballance and install that took 5 hours and still was not ready when they told me to be there to pick up the car. I waited another 30 minutes while they did the alignment.
by Jim Norton Toyota of OKC on 05/06/2024
Thanks for your great review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! If you would like to discuss the concern you've mentioned with our management team, please reach out to our Fixed Operations Director, James Deaton, at 405-470-2717, jamesdeaton@jimnortontoyotaokc.com.
Sincerely, Courtney, Jim Norton Auto Group
by 2019 TOYOTA PRIUS Owner on 05/03/2024Verified Service
Adam was my service advisor and he was easy to talk to and he seems trustworthy. He wasn't pushy or phony and I prefer to deal with people like him. I have had a few negative experiences with the service department and was concerned about all of the new faces when I had service appointments. I hope Adam sticks around and I will request him at my next appointment.
by Jim Norton Toyota of OKC on 05/06/2024
Thank you for visiting Jim Norton Toyota of OKC's service department. We are glad that we could provide an overall positive experience and appreciate your feedback. We appreciate any and all feedback as it allows us to improve our service to ensure future satisfaction. If you would like to discuss the concern you've mentioned with our management team, please reach out to our Fixed Operations Director, James Deaton, at 405-470-2717, jamesdeaton@jimnortontoyotaokc.com.
Sincerely, Courtney, Jim Norton Auto Group
by 2022 TOYOTA HIGHLANDER HYBRID LE Owner on 05/01/2024Verified Service
Car was in for tire rotation but oil change was added without customer awareness. It messed up the maintenance schedule in customer plan. After argument the charge for oil was dropped but charge for tire rotation was $30+ while it should be complimentary. Communication pace between representative and customer should be slow down so customer could understand the service better. Other than that the service was fairly good.
by Jim Norton Toyota of OKC on 05/01/2024
Thank you for sharing this candid feedback, which is currently under review with our management team for further review. Customer service is always our top priority, kindly reach out to our Fixed Operations Director, James Deaton, at 405-470-2717, jamesdeaton@jimnortontoyotaokc.com so we may address these concerns.
Sincerely, Courtney, Jim Norton Auto Group
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2,110 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Jim Norton Toyota of Okc specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Jim Norton Toyota of Okc specializes in these makes, in addition to many others.
What do verified customers think about Jim Norton Toyota of Okc in Oklahoma City, OK?
Verified customers who visit Jim Norton Toyota of Okc in Oklahoma City, OK rate this business 4.5 out of 5 stars, with 1,490 reviews. 2,110 customers favorited this location.
How can I contact Jim Norton Toyota of Okc in Oklahoma City, OK?
To reach the sales team at Jim Norton Toyota of Okc in Oklahoma City, OK, call (405) 510-0014. To reach the service department, call (405) 721-1911
How can I schedule a service appointment with Jim Norton Toyota of Okc in Oklahoma City, OK?
What are the shop amenities offered by Jim Norton Toyota of Okc in Oklahoma City, OK?
Jim Norton Toyota of Okc in Oklahoma City, OK offers the following amenities: Complimentary Drinks, Courtesy Shuttle, Free Car Wash, Free Wi-Fi and Kid's Playroom.
Does Jim Norton Toyota of Okc in Oklahoma City, OK have a service center?
Yes, Jim Norton Toyota of Okc in Oklahoma City, OK does have a service center. You can contact the service department at (405) 721-1911.
