by 2023 KIA SORENTO SX/SXP Owner on 09/14/2025Verified Service
I made my appointment the same day. I was amazed that they are the only car dealership that was open with convenient hours on Saturday. Tire rotation and an oil change package. You couldn't be that. They were quick and fast. Even with waiting for my complimentary outside car wash. Very professional staff. I will be going back for my oil changes. Thank you!
Vickie
by Jim Ellis Kia of Kennesaw on 09/15/2025
Thank you for taking the time to leave such a positive review, Vickie! We are thrilled to hear that our convenient hours and speedy service made your experience with us a great one. We look forward to seeing you again for your oil changes. Your satisfaction is our top priority!
by 2012 KIA SPORTAGE/LX Owner on 09/06/2025Verified Service
Jim Ellis Kia in Kennesaw provided excellent service to my 2012 Kia Sportage. I had the A/C repair thinking it would be a very expensive repair, but it turned out to be under warranty, so I only had to pay for the labor. This was a very welcomed surprise!
by Jim Ellis Kia of Kennesaw on 09/08/2025
Thank you for choosing Jim Ellis Kia for your A/C repair needs! We are thrilled to hear that your experience exceeded your expectations. We take pride in providing our customers with exceptional service at an affordable price. It was our pleasure to help you and we look forward to serving you again in the future.
by Asmbrasil@gmail C. on 09/01/2025Verified Service
I had to go back 2x after service was done. They did a diagnostic. After l went back because my car was "shacking" when l used the brakes and l had no horn (2 things that happened after they worked on the car) l was told l need a new axle. Not sure if l trust. Some people were very nice ( why l gave 3 stars) others not much.
by Jim Ellis Kia of Kennesaw on 09/05/2025
We apologize for any inconvenience you experienced. Our team strives to provide top-notch service, and we're disappointed to hear about your follow-up visits. Please reach out to us so we can further look into the issue with your car and address it promptly. Thank you for your feedback, and we hope to earn your trust again.
by 2017 KIA SORENTO EX Owner on 08/31/2025Verified Service
I trust the maintenance staff at Jim Ellis Kia completely. The staff was very open, honest and communicative through the entire process. I had my doubts because I had back-to-back repairs needed, but with their clear descriptions and transparent pricing, they gained my confidence. I have had below average experiences at other Kia dealerships, but the Kennesaw location is the only place I will go to for future services.
by Jim Ellis Kia of Kennesaw on 09/02/2025
Thank you for choosing Jim Ellis Kia for your maintenance needs and for trusting our dedicated staff. We are thrilled to have gained your confidence with our transparent pricing and clear communication. We look forward to providing you with exceptional service at our Kennesaw location in the future.
by 2013 KIA SOUL Owner on 07/31/2025Verified Service
Jim Ellis Kia is the worst dealership I've ever dealt with. After their negligent recall service, my car became unsafe to drive, costing me missed work and extra expenses. Their rep, Scott Croston, was dismissive and offered no real help. Instead of taking responsibility, they left me stranded with a bigger problem than I started with. Avoid this place if you value your time, money, and safety.
by Jim Ellis Kia of Kennesaw on 08/07/2025
We apologize for your negative experience at our dealership. Safety is our top priority and we regret any inconvenience caused. Our team is taking immediate action to address this issue and provide a satisfactory resolution. Thank you for bringing this to our attention.
by 2023 KIA STINGER GT LINE Owner on 07/17/2025Verified Service
There was no communication or any updates on the status of my vehicle. Even when I called to get am update, no one called me back when they said they would so I picked up my car to take to another dealer. When the service advisor gave me the keys, he didn't even look at me or said anything. He just handed me the keys and walked off.
by Jim Ellis Kia of Kennesaw on 07/18/2025
We apologize for the lack of communication and follow-up during your experience with us. We value your time and loyalty, and we will take steps to improve our service and communication in the future.
by 2025 KIA TELLURIDE SX/SX X-LINE/SX Owner on 06/28/2025Verified Service
The service was fine. It was after I checked-out and paid that the surprise came. I found a 3% surcharge on my bill for using a credit card. I've never heard of such a thing at a reputable business. A taco truck, sure...not a car dealership. I wasn't warned about a surcharge either, as I could have easily used a debit card to avoid the surcharge.
by Jim Ellis Kia of Kennesaw on 07/29/2025
We apologize for the surprise surcharge and the lack of warning. We value our customers and will make sure to provide transparent pricing in the future. Thank you for bringing this to our attention.
by 2018 KIA OPTIMA LX/S Owner on 06/23/2025Verified Service
From the moment I stepped in the service center the whole team was attentive. Ms. Cailyn, Mr. Chris, and Mr. Phil were phenomenal. My Kia Optima was having issues that brought me back to the dealership multiple times in one week. The team was very caring and showed me a lot of empathy. I was even paired with Mr. Dante who talked with me about my possible future vehicle needs. I left that day feeling like a star.
by Jim Ellis Kia of Kennesaw on 06/24/2025
Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Please let us know if there is ever anything else we can do for you! Safe travels!
by 2015 KIA SOUL Owner on 06/15/2025Verified Service
Jim Ellis Kia has a Service Specialist, Phillip Joyce, who makes every service visits a 10 experience. He schedules my appointments, ensures that my vehicle is assessed, diagnosed and completed with efficiency. And the courtesy wash is the extra ordinary customer service that I appreciate most.
Respectfully,
Dr. Connie T. Jackson
by Jim Ellis Kia of Kennesaw on 06/16/2025
Thank you for sharing your experience with us, 2015 Kia Soul Owner! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
by 2013 KIA SORENTO LX Owner on 06/15/2025Verified Service
I had an amazing experience here, all of the staff were eager to help and respectful of my time. Chris K. took great care to make sure he stayed in contact with me to give me updates, listened to my concerns with respect, and had an amazing attitude. Mallory was very amicable, professional, and quick with her service to check me in or organize transportation. The billing/front desk was also very friendly, overall a wonderful experience!
by Jim Ellis Kia of Kennesaw on 06/16/2025
2013 Kia Sorento Lx Owner, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for the positive feedback, and we hope that you have a great day!
by 2024 KIA K5 EX Owner on 06/08/2025Verified Service
The Jim Ellis Kia Team of Kennesaw are awesome, excellent service, good appointments, and great conversations with some of the staff while I wait or even when I drop off the car and walk around the neighbor... Thank you for being the best team in Kennesaw!!!
by Jim Ellis Kia of Kennesaw on 06/09/2025
That's great to hear,2024 Kia K5 Ex Owner! Customer service is one of our top priorities and we're glad to hear you received such excellent service! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!
by 2022 MAZDA CX-30 PREFERRED Shopper on 06/08/2025Verified Purchase
Dante did an exceptional job at closing my deal. I woke up one day, came in with my pre-approval, already knew which vehicle I wanted, and he made it happen. It look around an hour to finalize everything and I didn't have to deal with any hassles or haggling. I'd highly recommended Kia of Kennesaw and specifically the salesman Dante. I still love my new ride!
by Jim Ellis Kia of Kennesaw on 06/09/2025
Thanks, 2022 Mazda Cx-30 Preferred Shopper! We appreciate your continued business with us, and we're looking forward to your next visit! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
by 2022 KIA CARNIVAL LX Owner on 05/18/2025Verified Service
My less than 2 yr old battery from this dealer died. Called to see if it was under warranty. They said yes. I got a jump & brought it in. Arrived & they told me no warranty. 24 hours later they said they couldn't work on the car because it wouldn't start. They asked to keep it 2 more days. For a BATTERY
by Jim Ellis Kia of Kennesaw on 05/19/2025
Thanks for expressing your honest concerns with us. We are disappointed to you have left our dealership feeling this way and we would appreciate the opportunity to make this up to you. We take our customers' comments seriously so we hope that you'll give us a call at (404) 445-2636 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.
by 2015 KIA OPTIMA HYBRID Owner on 05/09/2025Verified Service
I always get my car serviced there. They help keep my car on track. I got car diagnosed and then fixed(2week span) and drove it 2 days and check engine light came back on. Tried calling them and can't get a hold of anyone. Automated assistant then it hangs up. Need help resolving. Nice people. This time not so accommodating.
by Jim Ellis Kia of Kennesaw on 05/12/2025
2015 Kia Optima Hybrid Owner, at our dealership we pride ourselves in straightforward, no nonsense, and transparent dealings with our clients. We are interested in learning more about what exactly caused you to feel this way. Please reach out to us at (404) 445-2636 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
by 2019 KIA SORENTO SX/SXL Owner on 05/09/2025Verified Service
I had a very good experience when I took my car for maintenance. I was provided with loyft to drive me back home, and another one to bring me back when the vehicle was ready. The staff were very willing to work and make sure my vehicle was in very good condition and fixed promptly.
by Jim Ellis Kia of Kennesaw on 05/12/2025
Thanks, 2019 Kia Sorento Sx/sxl Owner! We appreciate your continued business with us, and we're looking forward to your next visit! Please let us know if there is ever anything else we can do for you! Safe travels!
by 2017 KIA SORENTO SX/SX LIMITED Owner on 05/06/2025Verified Service
Made an appointment to have a recall issue fixed. Dealership did not have part to fix my car. They didn't bother to tell me this. I wasted my day here. I did get an oil change and of course they had a list of items trying to upsell me. The part for recap was supposed to be ordered, here it is a month later and haven't heard back anything
by Jim Ellis Kia of Kennesaw on 05/08/2025
2017 Kia Sorento Sx/sx Limited Owner, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. We would like the chance to talk to you further so please do call us at (404) 445-2636 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
by 2021 KIA NIRO EX PREMIUM Owner on 05/04/2025Verified Service
Terrible experience. It took them a week to diagnose an AC issue which ended up being a simple recharge. They did tires and alignment and messed up the alignment so bad I had to bring it right back the next morning to be fixed. I will never go back there again.
by Jim Ellis Kia of Kennesaw on 05/05/2025
2021 Kia Niro Ex Premium Owner, thank you for sharing a little bit about your recent experience with us. Please give us a call at (404) 445-2636 and we will do our best to make this better. We hope to hear from you soon.
by 2024 KIA EV9 GT LINE Owner on 04/25/2025Verified Service
Jim Ellis Kia's service department is FANTASTIC! I had a nail puncture in my tire and the tire was quickly replaced. I also had a squeaky center console lid replaced under warranty. Yay! No more squeaking. Plus, I love the fact that Jim Ellis Kia arranged a Lyft for me to get home and to get back to the dealership! Thanks Jim Ellis Kia!
by Jim Ellis Kia of Kennesaw on 04/28/2025
It is great to read such wonderful comments about your recent experience with us, 2024 Kia Ev9 Gt Line Owner! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!
by 2020 KIA TELLURIDE SX Owner on 04/05/2025Verified Service
Visited service department for an electronic issue with my car. I was told I needed something that I didn't need. $300 later I was told that didn't help and I needed to spend close to $5000 to fix the issue I asked about plus something else needed to be replaced. They do not give me a lot of confidence in their work. But they are my only choice.
by Jim Ellis Kia of Kennesaw on 04/07/2025
Thanks for expressing your honest concerns with us. We are disappointed to you have left our dealership feeling this way and we would appreciate the opportunity to make this up to you. We would like the chance to talk to you further so please do call us at (404) 445-2636 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
by 2019 KIA SORENTO LX/S Owner on 03/27/2025Verified Service
I liked it the fact That I Gotten an appointment very fast, But customer service was not good. I was told I would be there and hour an hour and a 1/2, but I stayed 3 hours. And no one came to tell me anything. I had to go get someone just all change and tire. Rotation.
by Jim Ellis Kia of Kennesaw on 03/28/2025
2019 Kia Sorento Lx/s Owner, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. We would like the chance to talk to you further so please do call us at (404) 445-2636 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
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Service Information
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10,626 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Jim Ellis Kia of Kennesaw specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Fuel System Service
Full Service Auto Repair
Mechanical Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Jim Ellis Kia of Kennesaw specializes in these makes, in addition to many others.
Honda
Hyundai
Kia
Nissan
Toyota
Shop Amenities
Complimentary Drinks
Courtesy Shuttle
Free Wi-Fi
Kid's Playroom
About Us
Jim Ellis Kia of Kennesaw is a full-service new and certified pre-owned dealership that opened in 2018 and is dedicated to helping each customer find the vehicle best suited for their lifestyle and needs. Jim Ellis Kia of Kennesaw is a member of the ...
What do verified customers think about Jim Ellis Kia of Kennesaw in Kennesaw, GA? Verified customers who visit Jim Ellis Kia of Kennesaw in Kennesaw, GA rate this business 4.2 out of 5 stars, with 922 reviews. 10,626 customers favorited this location.How can I contact Jim Ellis Kia of Kennesaw in Kennesaw, GA? To reach the sales team at Jim Ellis Kia of Kennesaw in Kennesaw, GA, call (678) 336-6908. To reach the service department, call (404) 476-5221How can I schedule a service appointment with Jim Ellis Kia of Kennesaw in Kennesaw, GA? You can schedule a service appointment at Jim Ellis Kia of Kennesaw in Kennesaw, GA through CARFAX.What are the shop amenities offered by Jim Ellis Kia of Kennesaw in Kennesaw, GA? Jim Ellis Kia of Kennesaw in Kennesaw, GA offers the following amenities: Complimentary Drinks, Courtesy Shuttle, Free Wi-Fi and Kid's Playroom.Does Jim Ellis Kia of Kennesaw in Kennesaw, GA have a service center? Yes, Jim Ellis Kia of Kennesaw in Kennesaw, GA does have a service center. You can contact the service department at (404) 476-5221.
