Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Ellis Cadillac.
by 2015 CADILLAC ESCALADE LUXURY Owner on 04/06/2025Verified Service
Didn't repair the issue. Check engine light came back on
by Jim Ellis Cadillac on 04/08/2025
We would like the opportunity to address your concerns. Please reach out to us directly at (770) 284-5569 when you have a chance. Thank you, and we look forward to hearing from you.
by 2023 CADILLAC XT4 PREMIUM LUXURY Owner on 04/05/2025Verified Service
This is the 2nd time in a year that once I arrived at the dealership, problems mystyriously arose concerning my oil pan. The first incident one of the Jim Ellis Cadillac mechanics over tightened the oil pan drain plug after a service, and I had to have a private mechanic to replace and stop the oil leak.
The second incident occurred on my past visits, as there was no noticeable oil leaking on my driveway at home, but less than 5 minutes at Jim Ellis service department. All of a sudden there is a major oil leak according to the mechanic.
by Jim Ellis Cadillac on 04/08/2025
Thank you for bringing this to our attention, please reach out to us at your earliest convenience so we can work towards a resolution. We hope to hear from you soon. All the best, Jim Ellis Cadillac (770) 284-5569.
by 2023 CADILLAC XT4 PREMIUM LUXURY Owner on 03/25/2025Verified Service
Everything was good. Did everything I asked
by Jim Ellis Cadillac on 03/27/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Cadillac and we hope to see you again soon!
by 2018 CADILLAC CTS-V Owner on 03/10/2025Verified Service
Service was good and I would return for repairs.
by Jim Ellis Cadillac on 03/14/2025
Hi, we are so pleased you enjoyed your visit to Jim Ellis Cadillac!
by 2021 GMC YUKON/DENALI Owner on 03/09/2025Verified Service
I appreciate the follow through
by Jim Ellis Cadillac on 03/10/2025
Hi there, we are very happy to have provided you with such a positive experience!
by John D. on 03/09/2025Verified Service
Excellent customer service!
by Jim Ellis Cadillac on 03/10/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Cadillac and we hope to see you again soon!
by 2024 CADILLAC XT4 PREMIUM LUXURY Owner on 03/05/2025Verified Service
Excellent Service. Very professional.
by Jim Ellis Cadillac on 03/07/2025
Hi there, we are very happy to have provided you with such a positive experience!
by 2021 CADILLAC XT5 PREMIUM LUXURY Owner on 01/15/2025Verified Service
Great job and quick turnaround!
by Jim Ellis Cadillac on 01/20/2025
It is great to hear everything was done quickly and to your satisfaction!
by 2024 CADILLAC ESCALADE PREMIUM LUXURY Owner on 01/10/2025Verified Service
Work completed correctly first time with good communication on status.
by Jim Ellis Cadillac on 01/13/2025
Hi there, we are very happy to have provided you with such a positive experience!
by 2017 CADILLAC XT5 LUXURY Owner on 01/05/2025Verified Service
Everyone ok good service and courtesy
by Jim Ellis Cadillac on 01/06/2025
Hi there, we are very happy to have provided you with such a positive experience!
by 2024 CADILLAC XT4 PREMIUM LUXURY Owner on 01/02/2025Verified Service
Great service. They assessed the problem and corrected it quickly.
by Jim Ellis Cadillac on 01/06/2025
It is great to hear everything was done quickly and to your satisfaction!
by James A. on 12/30/2024Verified Service
Great service department! They always go beyond what is asked
by Jim Ellis Cadillac on 12/31/2024
We're pleased to know we have been able to exceed your expectations and really help you out! We hope to be of service to you again in the future. Best wishes, Jim Ellis Cadillac
by 2023 CADILLAC LYRIQ LUXURY Owner on 12/29/2024Verified Service
Brandon was superior as usual!! He's the best;
by Jim Ellis Cadillac on 12/30/2024
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Cadillac!
by Jose A. on 12/27/2024Verified Shopper
Never received any follow up information after my inquiry.
by Jim Ellis Cadillac on 12/30/2024
Here at Jim Ellis Cadillac, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (770) 284-5569 to discuss ways we can better serve you in the future.
by 2023 CADILLAC XT6 PREMIUM LUXURY Shopper on 12/21/2024Verified Shopper
Could not get the total drive out price on unit of interest.!!!
by Jim Ellis Cadillac on 12/23/2024
Hello, thank you for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (770) 676-3287.
by 2020 CADILLAC ESCALADE ESV PLATINUM Owner on 12/19/2024Verified Service
Very professional didn't wait to long in and out great service department
by Jim Ellis Cadillac on 12/23/2024
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
by 2021 CADILLAC CT5-V Owner on 12/18/2024Verified Service
Best advisors and best techs. I love these guys. They always make sure I'm rolling good and CLEAN!
by Jim Ellis Cadillac on 12/23/2024
Hi there, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Jim Ellis Cadillac
by 2022 CADILLAC ESCALADE PREMIUM LUXURY Owner on 12/10/2024Verified Service
SUV is in great condition, staff took very good care of me during the experience.
by Jim Ellis Cadillac on 12/11/2024
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
by 2024 CADILLAC CT5-V Owner on 12/09/2024Verified Service
Amazing service, fast, easy scheduling.
by Jim Ellis Cadillac on 12/11/2024
It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
