by 2019 KIA SORENTO L/LX Owner on 09/03/2025Verified Service
Customer service guy is a professional. Service was quick even on weekends. Thanks for take of my car
by 2018 KIA NIRO FE/LX Owner on 08/25/2025Verified Service
Very thorough. These people fixed up my broken car that had been neglected by another dealership. Thank you!!!
by 2024 KIA TELLURIDE SX/SX X-LINE/SX Owner on 08/21/2025Verified Service
They took the car as scheduled, had to wait several days for parts but that was expected.
They called as soon as completed and everything was addressed.
Good job
by 2025 KIA SPORTAGE X-LINE PRESTIGE Owner on 07/06/2025Verified Service
I called the service after stopping at another service who didn't even look at my car and the issue I was having I was told that there was no appointments available until the next month I called Jersey City Kia after and was told to bring the car in when I got there they looked at it found the problem all the parts and had me return the next day to fix the issue overall very professional and very helpful
by Teresita C. on 05/14/2025Verified Purchase
I liked that the car that was represented on this site was right out front to see along with other vehicles that were pre-owned. The process went very smoothly. I ended up buying the car I came to see and test drove one other. The staff was very easy going and I didn't feel pressured.
by 2022 GENESIS G70 BASE/PRESTIGE Shopper on 03/25/2025Verified Purchase
Just don't do it! I did not like my experience at this establishment. Mentioned that the windshield had a nick in it when I test drove it and didn't realize until I drove off of the lot that they did nothing about it. Returned and mentioned it again, and it turned into an argument with me and the "manager " basically saying it's my word against the dealership's. Horrible experience!
by 2023 KIA SOUL LX/S Shopper on 02/19/2025Verified Purchase
We had a great experience. We did our research on the website beforehand and went in with a good idea of what we wanted to pay and we got exactly that. No pushing us towards a different car or finagling with the price. Even when we had some difficutlies transferring our insurance, they folks at Jersey City Kia were very patient and helpful. Great place to purchase a car!
by 2024 KIA SORENTO LX Owner on 02/16/2025Verified Service
First they told me that their problem was fixed and then when I went to the car it was the same... then they made an excuse that the car had a bad title, that's why it was bad... and the reason I went there was to have a problem fixed, it didn't matter if I had to pay for it or not!!!
by Thomas G. on 01/10/2025Verified Service
They did a great job. Completed past recalls and told me what was the noise I was hearing from the engine. They said it was nothing wrong with the engine. It was just the upper fuel pump that sometimes does some noise but that it's common on this cars. Thanks
by Michael A. on 09/03/2024Verified Service
New car (5wks old) placed in service department on 6/17. Very little to no updates were given on repairs until I had to initiate contact. Car repaired 8/26. My summer was ruined by Jersey City KIA. I definitely do not recommend JC KIA and do not recommend KIA vehicles in general. Buyers beware.
by 2018 KIA STINGER GT2 Owner on 06/27/2024Verified Service
DONT EVER GO HERE! They lie about how long service will take (told me 2 hours and ended up being a week). Never called to give updates. Whenever I called they didn't know what was happening to my car. Got a diagnostic and after paying $800, I ended up getting my check engine after 2 days and now I'm still in the process of waiting for them to fix the car.
by 2016 KIA OPTIMA EX Owner on 06/17/2024Verified Service
I arrived at my appointment time and my vehicle was immediately taken in. That day they where experiencing some computer issues, but the reps were very professional and apologetic. They kept me aware of what was going on as well as gave me information on other items I should look into @ a later date. I was treated with kindness and respect and I appreciate the great customer service.
by Terry S. on 05/01/2024Verified Shopper
Went to the dealership on the last day of the month. They WERE expecting us, but did not cleanup the car. Very unprofessional. The manager said he would not discount the car any more than what the internet posted. Wasted trip, and wasted time. Very disappointed.
by 2018 KIA SPORTAGE LX Owner on 04/16/2024Verified Service
Customer service was absolutely terrible! I did NOT get my car serviced at this place. Seeing as the receptionist told me, "if you don't like the way we do business, take your car somewhere else". I followed her advice, and am much happier at another dealership that actually knows how to interact with clients! Do not recommend! (The only reason I gave it 1 star is because you can't leave a rating of 0 stars!)
by Denver S. on 05/30/2023Verified Service
service was horrible and very unprofessional. You are ran in circles to get update on your vehicle. Spoke to 3 so call service managers on issues with my engine and literally had to go and get my vehicle with the issue not reslove. Let me vehicle there for about a month and had prior issues bringing vehicle there before. I would never do or refer anyone to get a vehicle from that dealership. Lucky they even get one star from me!!
by 2015 KIA CADENZA PREMIUM Owner on 01/08/2023Verified Service
Dealership suggests needs for vehicle, which were not planned on initial visit, only to have customer return for incorrect maintenance.
Not the first or second occurrence!
Car was functioning most satisfactory until having suggested work performed.
by 2018 KIA RIO LX/S Owner on 10/14/2022Verified Service
Did an oil change. Couldn't solve issue with lingering foul odor eminating from air vents when A/C is turned off but fan is blowing air (issue not present while A/C is running). Additionally, we are no longer able to be provided the multi point inspection report like they used to provide. Very disappointed and unsure why they can't provide.
by 2015 KIA SOUL Owner on 12/11/2021Verified Service
This dealership has the worst customer service in their service dept had my Kia taken there for recalls which still hasnt been finished they ended replacing almost a whole new engine less than a year ago and now because they didnt do it right having to have head gasket replaced along with other issues thanks to them
by 2020 KIA SORENTO LX Owner on 10/11/2021Verified Service
The staff at the repair facility is a grest bunch of people
They go above and beyond to help out their customers
I now have a few issues with the sales department at this facility
All great and professional people but now we have another miscommunication
Here
Other than that great dealership
by 2017 KIA SPORTAGE EX Owner on 05/09/2021Verified Service
I've never had a bad experience at the Jersey City Kia. I haven't had to wait hours just for an oil change or routine maintenance procedures. This is such a relief compared to visits to other dealerships for other makes of cars I've owned in the past.
