by 2024 HONDA HR-V EXL Owner on 08/12/2025Verified Service
Erin was excellent and was extremely helpful in getting the service I needed in a timely fashion despite me being late for my appointment due to work. She was very transparent when going over service recommendations and I appreciated her help very much! Would return purely based on her service alone, I hope to have her again as my advisor in the future.
by Management Team on 08/14/2025
Thank you.
by 2024 HONDA ACCORD HYBRID SPORT Owner on 08/09/2025Verified Service
In for an Oil Change and for a recall.
Amanda was a great help to get me checked in.
The tech that serviced my car sent me a video showing the tires, the oil pan, and the filter. It was really kind of cool.
Everything went well, and I was out in an appropriate amount of time.
by Management Team on 08/14/2025
Thank you.
by Vjmjrm@aol C. on 07/27/2025Verified Service
They didn't fix my problem because they said they couldn't hear it. I will be taking it back to them because it is more pronounced now. And Jeff Wheeler better pay for my car rental. Previously they had my car nine days and they didn't offer a car rental for me. I will demand and expect a car rental while my car is in the shop being serviced.
by Management Team on 08/14/2025
We're very sorry to hear you feel this way. Please give us a call and ask to speak with our General Manager so we can better assist you.
by 2019 HONDA HR-V SPORT Shopper on 06/26/2025Verified Purchase
Process takes too long, to much back and forth with paperwork. They said they fixed something on the car before we purchased it, only to find that when we picked the car up it wasn't fix. Now we have to go back and have it fixed under warrantee. They got paid and we have to coordinate our day to get the car fixed we just purchased. Not a good way to start a new relationship with a customer.
by Management Team on 06/30/2025
I'm truly sorry to hear you feel this way. We strive to provide excellent service, and it's disappointing to learn we fell short. If you'd like to discuss this further, please give us a call
by 2022 HONDA INSIGHT TOURING Owner on 06/22/2025Verified Service
The service was free, which was nice. the car actually do =idn't require anything, which was also nice. What actually only required a very short time actually had me waiting more than two hours, which was not so nice! Had I been told that you were backed up due to a shortages one of techs I could easily have done this on a different day!
by Management Team on 06/30/2025
I'm truly sorry to hear you feel this way. We strive to provide excellent service, and it's disappointing to learn we fell short. If you'd like to discuss this further, please give us a call.
by 2019 HONDA CIVIC SPORT Owner on 05/30/2025Verified Service
Service advisors took my concerns seriously and communicated what was going on throughout the repair. Very responsive and courteous. They got me into a great rental option that kept my life on track without my car. Repair seems to have been done well - no more issues. Would highly recommend
by Management Team on 06/30/2025
Thank you!
by 2019 HONDA CR-V EXL Owner on 03/17/2025Verified Service
Horrible service , Did not fix the problem...when taken back for a 2nd service they did not work on my car and had it for 8 hours!!! Worst service I have ever received. I will not go back to Jeff Wyler Superior Honda for anything....very bad customer service..
by Jeff Wyler Auto on 03/18/2025
We're sorry to hear you feel that way. If there is anything we can do to better assist you at this time please feel free to give us a call.
by 2023 HONDA CR-V SPORT Owner on 03/16/2025Verified Service
It really should be a requirement to already wash a serviced car, period.
Routine service should always be good and it was but the experience was not.
Recalls did not need 6 hours of work, I could have waited. I do understand that it could have but if rather not get a ride home and when I arrive the car is ready!!
by Jeff Wyler Superior Honda on 03/17/2025
Thank you for sharing your feedback. We aim to provide a seamless service experience, and it's clear we fell short in this instance. Your comments about the car wash and recall timing are noted, and we'll work on improving these aspects of our service. If you'd like to discuss further or have any other concerns, please feel free to reach out. Thank you, Chris Heck - General Manager - chris.heck@jeffwyler.com
by Greg S. on 02/07/2025Verified Service
2018 CRV in for a week, Monday morning to Friday afternoon
$3000 for fuel injectors, valve adjust, and spark plugs
Online forums and co-worker say fuel injectors a common problem and Honda assists with fuel injector repair
Material in engine compartment caught fire on way home
No charge for the 2-hour safety check Saturday morning
by Jeff Wyler Superior Honda on 02/07/2025
Greg, I'm truly sorry to hear about your experience and the issues with your vehicle. We take these matters seriously and would like to address any concerns you have regarding the repairs or safety check. Please reach out so we can discuss this further and find a resolution for you. Thank you, Chris Heck - General Manager - chris.heck@jeffwyler.com
by 2024 HONDA CIVIC SPORT Owner on 02/03/2025Verified Service
We wasn't happy with service last time probably not coming back. Instead of just doing the service you need to let the owner decide on what needs to be done instead of just doing the job alot of people don't have a lot of income and can't pay the high bill.
by Casey Zieverink on 02/04/2025
We are sorry to hear that you did not have a great experience with us. Please give our service manager, Casey Zieverink, a call so that he can resolve this issue for you.
by 2020 HONDA HR-V EX Owner on 01/12/2025Verified Service
My brother brought my car in for service, but everything was great! Superior didn't lie to me like Jeff Wyler on Colrain did. They told me my gasket was leaking and be prepared to pay $1300 to have it replaced on my next visit. Obviously, that wasn't true! I have lost my trust in the Colrain location and I won't be returning there for service ever again.
by Jeff Wyler Superior Honda on 01/13/2025
Thank you for sharing your experience with us at Jeff Wyler Superior Honda. We're glad to hear that our team provided honest and reliable service, restoring your trust in us. We look forward to serving you again in the future! Safe travels in your 2020 HONDA HR-V!
by 2024 HONDA CIVIC TOURING Owner on 01/07/2025Verified Service
From coming in the door for my scheduled appt for a recall to the end was great. My service agent was polite and information on how long it was going to take. She did her job well from beginning to closing. I will come back to this location for service on my car.
by Jeff Wyler Superior Honda on 01/07/2025
Thank you for sharing your experience with us at Jeff Wyler Superior Honda! We're delighted to hear that our service agent provided excellent care and kept you informed throughout the process. We look forward to seeing you again for future services on your 2024 HONDA CIVIC!
by 2018 HONDA ODYSSEY EXL Owner on 01/05/2025Verified Service
JW Honda was a real clutch play. On a recent trip our car had a major fault and needed to be fixed ASAP for us to continue our trip...oh, and it was the day before a federal holiday. They took our car in, diagnosed it that same day, ordered parts and got it back to us the day after the holiday so we could get home safe and sound. Their crew was excellent and we're so pleased with our experience at JW Honda!
by Jeff Wyler Superior Honda on 01/06/2025
We're delighted to hear that our team at Jeff Wyler Superior Honda was able to assist you efficiently 2018 HONDA ODYSSEY needs! Thank you for sharing your experience with us, and safe travels ahead!
by 2022 HONDA CIVIC SPORT Owner on 12/03/2024Verified Service
The whole reason I went in was for a recall, which I had stated a week before even bringing my car in, and they weren't even able to complete the recall. They said they had the wrong parts. They also tried to take advantage of me and sell me $750 worth of unnecessary service for my basically brand new car.
by Jeff Wyler Superior Honda on 12/03/2024
I'm sorry to hear about your experience with the recall and service recommendations. We strive for transparency and efficiency, so it's disappointing to learn we fell short in this instance. Please reach out if you'd like us to address any further concerns or questions you may have. Thank you, Chris Heck - General Manager - chris.heck@jeffwyler.com
by 2013 HONDA ACCORD EX-L Owner on 12/02/2024Verified Service
Transportation was provided for me both days my car was on shop. I had a delightful conversation with the driver who was very accommodating. I was also given a car and transportation was again provided. I also was sent a video of what was discovered. Kudos to Jeff Wyler!
by Jeff Wyler Superior Honda on 12/02/2024
We're delighted to hear that our team at Jeff Wyler Superior Honda provided excellent service and kept you well-informed throughout the process. It's great to know transportation was convenient for you, and we appreciate your kudos! Safe travels in your 2013 Honda Accord EX-L!
by 2023 HONDA CR-V SPORT TOURING Owner on 11/21/2024Verified Service
The car repair which was a recall was fine but the service was not good. I took in my car Thursday morning. No one called me that day so I called and was told it would be done Friday. Again no call Friday. On Monday I called and was told they had not started the work. So my vehicle was gone for 5 days in what should have been a one day situation. Not happy.
by Jeff Wyler Superior Honda on 11/21/2024
It's disappointing to hear about the delay and lack of communication during your recall service. We strive for timely updates, and it's clear we fell short in this instance. Please reach out if you'd like to discuss further or have any other concerns; we're here to help make things right. Thank you, Chris Heck - General Manager - chris.heck@jeffwyler.com
by 2014 HONDA CR-V EXL Owner on 10/27/2024Verified Service
Brought in car true to log nut coming off and the front passé tire almost came off. Found out on 4 week prior maintenance visit that the maintenance technician did not tighten down the Lugnuts. Got bounced around from service supervisors took three days to get the car back for a simple lug nut replacement and check
by Jeff Wyler Superior Honda on 10/28/2024
It's concerning to hear about your experience with the maintenance of your vehicle. We strive for thorough and efficient service, so I apologize for any oversight or delay you encountered. Please reach out if you'd like to discuss this further; we're here to help make things right. Thank you, Chris Heck - General Manager - chris.heck@jeffwyler.com
by 2017 HONDA ODYSSEY TOURING/TOURING E Owner on 10/26/2024Verified Service
They quoted me like $6000 for a repair, but I ended up bringing my van to a certified mechanic to do the work and it only cost me $1000, because Honda was saying it needed a much bigger repair than necessary. I've brought my van to Honda for everything since I've bought it but not anymore.
by Jeff Wyler Superior Honda on 10/28/2024
Thank you for the review. I'm sorry to hear that this experience didn't leave you with a better impression of our team and encourage you to contact me directly if you'd like to discuss the situation in greater detail. Respectfully, Chris Heck - General Manager - chris.heck@jeffwyler.com
by 2024 HONDA PILOT ELITE Owner on 10/18/2024Verified Service
The staff was right on time, very pleasant and professional to work with. This was my first maintenance appointment. I was kind of treading it. The facility, staff and care for my vehicle was top notch! I highly recommend Jeff Wyler Superior Honda for both purchasing and servicing your vehicle.
by Jeff Wyler Superior Honda on 10/18/2024
Thank you for sharing your experience! We're delighted to hear that our team at Jeff Wyler Superior Honda made your first maintenance appointment a pleasant one. We appreciate the recommendation and look forward to serving you again in the future!
by Ktwest321@gmail C. on 09/15/2025Verified Purchase
Everyone was very polite, helpful and respectful. Kevin Jordan was my salesman and he was very good. The finance guy I believe his name was Don "for short" tried to help me out in every way he could.
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Service Information
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6,517 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Jeff Wyler Superior Honda specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Jeff Wyler Superior Honda specializes in these makes, in addition to many others.
What do verified customers think about Jeff Wyler Superior Honda in Cincinnati, OH? Verified customers who visit Jeff Wyler Superior Honda in Cincinnati, OH rate this business 4.2 out of 5 stars, with 586 reviews. 6,517 customers favorited this location.How can I contact Jeff Wyler Superior Honda in Cincinnati, OH? To reach the sales team at Jeff Wyler Superior Honda in Cincinnati, OH, call (513) 540-0921. To reach the service department, call (513) 654-5612How can I schedule a service appointment with Jeff Wyler Superior Honda in Cincinnati, OH? You can schedule a service appointment at Jeff Wyler Superior Honda in Cincinnati, OH through CARFAX.What are the shop amenities offered by Jeff Wyler Superior Honda in Cincinnati, OH? Jeff Wyler Superior Honda in Cincinnati, OH offers the following amenities: Free Car Wash and Free Wi-Fi.Does Jeff Wyler Superior Honda in Cincinnati, OH have a service center? Yes, Jeff Wyler Superior Honda in Cincinnati, OH does have a service center. You can contact the service department at (513) 654-5612.
