by 2009 HONDA CR-V EX Shopper on 06/02/2025Verified Purchase
I have an excellent credit score and they had to go through like six different companies to get me approved because they were charging too much money for the car with too many miles so that's why I was getting turned down. So I'm not happy with that going against my credit report. And I knew it was too much money probably about $4,000 too much. I will look around longer the next time instead of being in such a hurry but I needed a car.
by 2022 HONDA CR-V TOURING Owner on 04/29/2025Verified Service
Seems the people there that check the tread depth of tires need to be taught HOW to do it, and also be told that no 2 tires are guaranteed to have the same tread. I knew I had one brand new tires and 3 tires that were originals. Which would mean at least One of those tires would definitely NOT have the same tread. I definitely do not trust Jeff Wyler service after that!
by Jeff Wyler Auto on 05/12/2025
We're very sorry to hear you feel that way. Please give us a call and ask to speak with our Service Manager directly so we can better assist you.
by 2018 HONDA PILOT EXL Owner on 04/26/2025Verified Service
Great customer service. Amariah Lewis was friendly and efficient always keeping me informed and contacted immediately when my car was ready. Technician Jamie Cruz sent me an updated video with information on my Honda's status. Overall a good experience.
by Jeff Wyler Auto on 04/29/2025
Thank you!
by 2023 HONDA CR-V SPORT TOURING Owner on 04/14/2025Verified Service
Body issue that needed review by Honda regional rep. The Body shop at Jeff Wyler called me when the rep would be in town so it could be reviewed. I was in and out in 15 minutes with an appointment to have the body panel adjusted.
The final repair was covered by Honda and took half the time they had indicated.
by Jeff Wyler Auto on 04/17/2025
Thank you!
by 2021 HONDA PILOT EX Owner on 04/14/2025Verified Service
I love this service department. They are always kind and very informative. They let me decide what I want done. They give me the facts and recommendations and I decide what needs to be done. They answer my questions without treating me like an old lady. I'm 71 and just know very little about cars, but I do know some things. I appreciate that they don't try to bully me into buying or doing unnecessary repairs.
by Jeff Wyler Auto on 04/17/2025
Thank you!
by 2023 HONDA CIVIC SI Owner on 04/14/2025Verified Service
I was pretty impressed at how fast they brought my car into the service bay. The first guy I talked to was Robert I'm pretty sure his name was. He was very professional and helpful. The technician that worked on my car was a guy that was deaf. I didn't catch what his name was but he did a great job too and was professional.
by Jeff Wyler Auto on 04/17/2025
Thank you!
by 2018 HONDA CR-V EXL Owner on 03/31/2025Verified Service
When we arrived for our appointment for a recall on a fuel pump, I asked the service rep if they could also do the 55,000 mile service. This way I would not have to schedule another appointment for service. He was very accommodating after reviewing our file and said that would not be a problem. Also we are so very glad that the shuttle service is available to us since retiring we went down to just one car. Thanks Wyler team!
by Jeff Wyler Auto on 04/17/2025
Thank you.
by 2018 HONDA CR-V EXL Owner on 03/15/2025Verified Service
We've been driving Jeff Wyler Honda's since 2002 and have had excellent experiences with their Service Shop during this time period. This was no different: we dropped the car off the evening before our scheduled service & the next morning we received a video (from the mechanic) & a call from the service shop saying it was ready to go! Yes we would definitely recommend the Jeff Wyler Service Shop.
by Jeff Wyler Auto on 03/18/2025
Thank you.
by 2022 HONDA CR-V EXL Owner on 03/07/2025Verified Service
Service was fine . We waited for the car to be serviced. Waiting area was clean and car was serviced in a timely manner.
The total bill was considerably higher than what was quoted when we dropped the car off in the service area. The total cost should be quoted at the time you drop the car off.
by Jeff Wyler Auto on 03/18/2025
Thank you for your feedback.
by 2019 HONDA CR-V EX Shopper on 02/21/2025Verified Purchase
This was, hands down, the smoothest car buying experience I've ever had. I named the car I wanted, they sent me a personalized video tour of the vehicle. I showed up extremely late due to traffic and they didn't stress over it. I gave Brayden my budget, he ran it to financing. They got me out the door on budget and with a warranty. I can't recommend Jeff Wyler in Florence enough.
by Jeff Wyler Auto on 03/18/2025
Thank you.
by 2020 HONDA PILOT TOURING Owner on 02/01/2025Verified Service
We had a less than desirable experience a month ago, but Dylan and the service team went above and beyond to make it right. Mistakes and accidents happen and when I gave them the opportunity, they made it right. Its nice to see in this industry a team pull together to make a better experience across the board.
by Jeff Wyler Honda in Florence on 02/03/2025
Thank you for giving us at Jeff Wyler Honda in Florence the opportunity to make things right. We're glad Dylan and our service team could improve your experience, and we appreciate your understanding. Your feedback means a lot to us! Safe travels in your 2020 HONDA PILOT!
by 2020 HONDA ACCORD EX Shopper on 01/28/2025Verified Purchase
Scott was fantastic. He was thorough and patient and followed through. He was kind and patient in his dealings with me. Low pressure and genuinely friendly to talk to. I will be highly recommending him and this location to anyone I know in the market for a car.
by Jeff Wyler Honda in Florence on 01/28/2025
Hi! Thank you for sharing your experience with Scott and the team at Jeff Wyler Honda in Florence! We're delighted to hear that his thorough, patient approach made a positive impression. We appreciate your recommendation and look forward to assisting anyone you send our way! Safe travels in your 2020 Honda Accord EX!
by 2018 HONDA ACCORD LX Owner on 01/21/2025Verified Service
Not happy with the service guy I had. Tried to force me into a credit card to get my 100k service done ($2400), when I kept refusing then said it will be you on the side on the road very soon. I did not appreciate the at all, as I have always stayed up to date with everything. I have never had a problem with the service department until now.
by Jeff Wyler Honda in Florence on 01/24/2025
Thank you for the review. I'm sorry to hear that your recent experience wasn't up to the standards you've come to expect from us. Your feedback is appreciated and will be addressed with the appropriate members of our team. If you'd like to share anything further, please feel free to contact me directly at your earliest convenience. Respectfully, Matt Brady - General Manager - matt.brady@jeffwyler.com
by 2020 HONDA PILOT TOURING Owner on 01/06/2025Verified Service
Recall issues. Fixed one problem only to crack the trim piece on the dash and now have to return again. No discount. Just an apology and excuse to bring it back again. All this time still no water pump or whatever for another recall and now part of the dash has an ugly crack in it until you all fix it.
by Jeff Wyler Honda in Florence on 01/08/2025
I'm sorry to hear about the issues with your vehicle's recall repairs. Please reach out so we can address these concerns promptly and ensure everything is resolved to your satisfaction. Thank you, Matt Brady - General Manager - matt.brady@jeffwyler.com
by 2021 HONDA PILOT ELITE Owner on 12/29/2024Verified Service
The service advisor, Dean Celenza, was helpful and knowledgeable on what services should be performed. He and the technician kept me up to date via text and video clips.i believe the service department works in your best interest without high pressure sales.
by Jeff Wyler Honda in Florence on 12/30/2024
We're delighted to hear that Dean and the team at Jeff Wyler Honda in Florence provided you with helpful, knowledgeable service without any pressure. Keeping our customers informed is a top priority for us. Thank you for your kind words! Safe travels in your 2021 HONDA PILOT!
by 2014 HONDA ACCORD LX-S Owner on 12/10/2024Verified Service
Excellent customer service and waiting area. My car gets checked in very quickly and the associates are very friendly and helpful. The mechanic always texts me a video of what they are doing. My oil change did not take long at all. I won't take my Honda anywhere else!
by Jeff Wyler Honda in Florence on 12/10/2024
Thank you for sharing your experience with us at Jeff Wyler Honda in Florence! We're delighted to hear that our team provided excellent service and kept you informed throughout the process. We look forward to seeing you again for future maintenance needs!
by Ralph P. on 11/14/2024Verified Purchase
Caveat emptor comes to mind. After the papers were signed I found out only one key fob was available. Was told it was traded in with only one. You would think an outfit as big as Wyler would make it right. Nope, I'm on my own. Contacted another Honda dealer and the cost for the fob is around $350. Now who thinks of making sure there are two key fobs when purchasing an auto. Well, I know who does next time around.
by Jeff Wyler Honda in Florence on 11/15/2024
Ralph, thank you for reaching out. We strive to ensure a smooth experience for our customers and it's disappointing to hear we fell short in this instance. If you'd like to discuss further or explore possible solutions, please feel free to reach out. Respectfully, Matt Brady - General Manager - matt.brady@jeffwyler.com
by 2022 HONDA HR-V EX Shopper on 11/13/2024Verified Purchase
Such a great experience buying a vehicle. Sam was excellent to work with! He did not pressure into buying anything right away and provided answers to questions when asked. The whole staff there was great. Would highly recommend them to anyone looking at getting a new or used vehicle!
by Jeff Wyler Honda in Florence on 11/14/2024
We're delighted to hear that Sam and the team at Jeff Wyler Honda in Florence made your vehicle purchase a great experience! Thank you for recommending us, and we hope you're enjoying your new ride.
by 2014 HONDA PILOT TOURING Owner on 11/12/2024Verified Service
I was able to get an appointment for the same week I called. When I got there, they took my car back quickly. The report I received was very thorough.
The only negative would be that they forgot to reset my oil life on the dash display. I had to google how to do it myself.
by Jeff Wyler Honda in Florence on 11/12/2024
Thank you for sharing your experience with Jeff Wyler Honda in Florence! We're glad to hear that the appointment process and service were efficient. We apologize for the oversight regarding the oil life reset, and will make sure this feedback gets addressed with our team. If there's anything else we can assist with, please let us know!
by 2020 HONDA CIVIC EXL Shopper on 11/01/2024Verified Purchase
Rob Kellerman greeted me as soon as I arrived on your lot. He was friendly, professional, and was very helpful. He asked if I had a certain car in mind. I told him what I wanted, my budget, etc. I found just the car I was looking for and he helped to make it affordable for me. I have already given his card to two people I know looking for a Honda.
by Jeff Wyler Honda in Florence on 11/04/2024
Thank you for sharing your experience with Rob at Jeff Wyler Honda in Florence! We're delighted to hear that he was able to assist you in finding the perfect car within your budget. We appreciate the referrals and hope you're enjoying your new ride!
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Service Information
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14,191 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Jeff Wyler Honda in Florence specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Jeff Wyler Honda in Florence specializes in these makes, in addition to many others.
Acura
Chevrolet
Ford
Honda
Toyota
Shop Amenities
Business Center
Complimentary Drinks
Courtesy Shuttle
Free Car Wash
Free Wi-Fi
Kid's Playroom
Mobile Charging Station
Quiet Room
About Us
Who are the best car dealers in Ohio, Kentucky, and Indiana? We take great pride in having the highest online rated new and used car dealerships in Cincinnati, Ohio, as well as Kentucky and Indiana. Whether you are looking to buy a new or used car in...
What do verified customers think about Jeff Wyler Honda in Florence in Florence, KY? Verified customers who visit Jeff Wyler Honda in Florence in Florence, KY rate this business 4.6 out of 5 stars, with 1,834 reviews. 14,191 customers favorited this location.How can I contact Jeff Wyler Honda in Florence in Florence, KY? To reach the sales team at Jeff Wyler Honda in Florence in Florence, KY, call (859) 657-1799. To reach the service department, call (859) 715-0617How can I schedule a service appointment with Jeff Wyler Honda in Florence in Florence, KY? You can schedule a service appointment at Jeff Wyler Honda in Florence in Florence, KY through CARFAX.What are the shop amenities offered by Jeff Wyler Honda in Florence in Florence, KY? Jeff Wyler Honda in Florence in Florence, KY offers the following amenities: Business Center, Complimentary Drinks, Courtesy Shuttle, Free Car Wash, Free Wi-Fi, Kid's Playroom, Mobile Charging Station and Quiet Room, among others.Does Jeff Wyler Honda in Florence in Florence, KY have a service center? Yes, Jeff Wyler Honda in Florence in Florence, KY does have a service center. You can contact the service department at (859) 715-0617.
