by 2023 GMC TERRAIN AT4 Owner on 03/14/2026Verified Service
Customers service was Great! The technicians always does Great Work and always get done in a timely manner. I'm never disappointed.
by 2022 KIA TELLURIDE LX Owner on 03/10/2026Verified Service
Interaction with service attendant was very inviting, relaxing and informative. The appointment rewarded me well both spiritually and socially. I had a great visit and even gained a friend or two.
by 2024 FORD F150 STX Owner on 01/22/2026Verified Service
They were fast and efficient. I watched them through the bay window and they stayed on task, and not only on my vehicle. Mr. Gilstrap explained everything that was being checked and all was taken care of before lunch! No complaints at all.
by 2025 FORD EXPEDITION MAX ACTIVE Owner on 01/16/2026Verified Service
The service shop was clean and efficient, and I was kept informed on the progress of servicing my vehicle.
by 2020 FORD EXPEDITION XLT Owner on 12/12/2025Verified Service
James, that works in Jeff Smith Ford's Service Department, was awesome to work with. From the time my Expedition arrived to be serviced, he kept me updated with everything they needed to do to fix it until completion.
by Mik J. on 12/09/2025Verified Service
They were friendly and easy to work with. The facility was clean and large. Wait of about a week was too long for not figuring out what was wrong but they charged zero for the service call. I will try to work with them on some recalls.
by 2023 KIA SORENTO S Owner on 12/04/2025Verified Service
I liked that the service was fast and I did have to wait long. What I didn't like was they did not reset my oil meter and now the truck keeps telling me I need an oil change.
by 2023 FORD F150 SUPERCREW Owner on 11/29/2025Verified Service
I received quality customer service. The service technicians pushed their lunch time back to complete my oil change. This prevented a two-hour waiting period. I am definitely grateful.
by 2020 FORD FUSION SE Shopper on 11/20/2025Verified Purchase
There isn't anything I didn't like. The only thing that makes it a deakership is the ambiance NOT the people. Going to Jell Smith is like going to mny friend's house to watch a game.
by 2025 FORD EXPEDITION ACTIVE Shopper on 11/19/2025Verified Purchase
Great customer service. The shopping experience was easy, even with our toddler in tow. The sales associate was happy to show us different vehicles until we found what we wanted. We love our new expedition!
by 2020 FORD F250 SUPER DUTY Owner on 11/08/2025Verified Service
Fast friendly service with a smile and they were polite respectful without any pressure to purchase more services.
by 2021 FORD EDGE SEL Owner on 10/02/2025Verified Service
Service check in/check out department was very polite and answered any question I may have had. Waiting room was comfortable as well.
by 2023 FORD F150 RAPTOR Owner on 09/27/2025Verified Service
The Jeff Smith Ford professionals always take care of me right, the first time-every time. It is the only place I have my vehicles serviced whether it QuikLane or Main Garage.
by 2023 FORD MUSTANG Owner on 09/26/2025Verified Service
Service advisor informed me about recommended maintenance.
I have a service contract for 6 oil/filter/tire/rotations.
She recommended about fuel cleaner service each visit. I just want to mention she had decorated the waiting area.
by 2024 NISSAN ALTIMA SR Shopper on 09/25/2025Verified Purchase
Loved all history of my vehicle and I didn't love Jeff Smith didn't say it was wrecked before my purchase of 2017 Ford F150
by 2017 FORD EXPEDITION EL LIMITED Owner on 09/22/2025Verified Service
What I did like - Quick service and the price.
It appeared that the counter help was inexperienced and maybe in training.
by 2024 FORD EXPEDITION MAX LIMITED Owner on 09/21/2025Verified Service
The tech was on time. He was very respectful, nice and went right to work. He explained exactly what he was doing and looking for.
by 2020 FORD EXPEDITION MAX XLT Owner on 08/29/2025Verified Service
Representative had an attitude, had earphones in and then offered services that even the manual doesn't call for. Once our prepaid service runs out, we won't have them service our vehicle.
by 2024 FORD EXPLORER XLT Owner on 08/24/2025Verified Service
Fast and convenient! They looked over my vehicle made sure everything was good and customer service was wonderful !
by 2013 FORD TAURUS SEL Owner on 08/11/2025Verified Service
Lanette in the service department went the extra mile to find an affordable replacement part for my vehicle and the repair work is always top notch.
