by 2018 CHEVROLET TRAX 1LT Owner on 06/02/2025Verified Service
My daughter 2018 Chevy Trax needed a new key or transmitter.the old one stopped working.we had it tow to Dons because it was already in Wauseon. They told us we had to buy to of them because they would program one I called to two other dealers and said I did not have to buy two keys.They you are not being honest with me .My daughter did not have$1100 to spend I had to help her.Not very pleased with this.Thank you Martin Wagner
by Don on 06/04/2025
We're disappointed to hear of the negative experience you had at our location. Please reach out to us at (419) 956-0972 when you can so we can address this situation directly. Thank you and have a great day.
by 2020 CHEVROLET BLAZER 2LT Owner on 03/17/2024Verified Service
Had oil change and tire rotation which were both fine.
Issue with not receiving a call after my car was ready. I was told that
Don's called me, but I had my cell phone the entire time and there was no
missed call or voice mail message. Not sure who they called?
by Sue Schultz on 03/18/2024
We appreciate your feedback and apologize for any frustration you experienced. Your feedback will help to ensure that we do better moving forward. Have a wonderful day!!
by 2012 FORD FIESTA SE Owner on 04/15/2023Verified Service
Brought my car in for an alignment check. I had recently had new tires installed and I wanted to protect the life and wear of the tire tread. Shane assessed my vehicle and performed an alignment and had my car back to me quickly. Superb service. Couldn't ask for better results!!
by Don on 04/17/2023
We're happy you found our staff to be so supportive during your experience here at Don's Automotive Group, LLC. Please don't hesitate to reach out if there's anything additional we can do for you.
by 2012 FORD FIESTA SE Owner on 04/15/2023Verified Service
Alex is a young and very capable technician. He had my car diagnosed quickly and we ordered the parts immediately. When the parts came in a day or so later Alex installed them and my car has operated better and my drive to and from work is smoother and it literally feels like I am driving a newer car.
by Don on 04/17/2023
We're happy you found our staff to be so supportive during your experience here at Don's Automotive Group, LLC. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
by Dawn S. on 01/24/2023Verified Shopper
They claimed they couldn't reach me, but did manage to email me that they couldn't. Kind of funny that my email wasn't good enough to send information to me about the vehicle I inquired about. I opted to shop elsewhere because they couldn't be bothered to use email for contact. We ended up buying a Chevy Silverado at a dealership closer to home.
by Sue on 06/27/2023
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (419) 337-3010 when you have a chance. Thank you, and we look forward to hearing from you.
by 2020 CHEVROLET EQUINOX LT Owner on 10/24/2022Verified Service
Did a great job diagnosing and fixing the vac pump. However, the oil was never changed and tires weren't rotated so I had to take it back the following week. They also handled the warranty well and did everything necessary so that the rental car was also covered.
by Don on 11/07/2022
Thank you again for taking the time to let us know how we did. We hope you have a great day!
by 2022 CHEVROLET TRAILBLAZER LT Owner on 09/13/2022Verified Service
I don't like to shop. I want to get in and get out. BUT... If I have questions, I expect someone knowledgeable to assist me in finding the answers. All of this was realized at Don's. I told them the car I wanted, they delivered on the request quickly, and made sure all of the loose ends were tied so there were no worries on my end.
I had a great experience!
by Don on 11/22/2022
It is great to hear everything was done quickly and to your satisfaction! Thanks again for taking the time to leave us this information about your visit. Take care!
by 2020 FORD FUSION SE Owner on 09/07/2022Verified Service
I scheduled an oil change and tire rotation. They did not rotate the tires saying they didn't need to be rotated at this time. Why not? If I'm paying to have the tires rotated, they should be rotated. And I see that they recorded that the tire rotation was done on the CarFax report.
by Don on 11/23/2022
We apologize for any miscommunication on your recent service visit. We would like to make it right. When you have a moment please stop by and well make it right.
by 2014 CHEVROLET CRUZE LT Owner on 01/03/2022Verified Service
Had a check engine light that came on and Dons Automotive in Wauseon was able to provide pick up and loaner during the repair while a warranty part was coming in from GM. Was not expecting such excellent support on a car that is over 6 years old and has over 100k miles. Wish I had bought the car from there. Next one will be. Excellent service. Thanks.
by Don's Automotive Group, LLC (167638-111348) on 01/04/2022
Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing Don's Automotive Group, LLC and we hope to see you again.
by 2020 BUICK ENVISION ESSENCE Owner on 12/01/2021Verified Service
I was completely satisfied with the service on my vehicle and the customer service that I received from Don's Automotive Group. They determined what needed to be done, provided a loaner car for me to drive, and were prompt in getting the repairs done in a timely manner.
by Don's Automotive Group, LLC (167638-111348) on 12/07/2021
Your satisfaction is important to us, so we want to sincerely thank you for choosing Don's Automotive Group, LLC and we hope to see you again soon!
by 2016 GMC SIERRA K3500 SLT Shopper on 11/14/2021Verified Shopper
I contacted the dealer on Tuesday, drove a hour and 20min on Wednesday to possibly buy the truck. Truck was SOLD on MONDAY!
WORST Experience with a dealer ever. Then to top off the experience Friday got a email from the same sales guy i contacted on Tuesday, asking me if i was still interested in the truck ...the same truck TV that was as already SOLD On MONDAY
by Don's Automotive Group, LLC (167638-111348) on 12/07/2021
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (419) 337-3010 when you have a chance. Thank you, and we look forward to hearing from you.
by 2019 CHEVROLET EQUINOX LT Owner on 05/14/2026Verified Service
Good service and oil change and quick!
by Don on 05/15/2026
We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
by 2020 CHEVROLET BLAZER 2LT Owner on 04/10/2026Verified Service
Service was done in a timely manner.
by Don on 04/11/2026
Thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
by 2017 BUICK REGAL SPORT TOURING Owner on 01/20/2026Verified Service
Did not fix problem after three trys
by Don on 01/22/2026
We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (419) 956-0972 when you have a chance. Thank you, and we look forward to hearing from you.
by 2021 GMC ACADIA SLT Owner on 06/13/2025Verified Service
Service manager. Great turnaround.
Great video and detailed explanation.
by Don on 06/15/2025
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2021 GMC SIERRA K1500 SLT Owner on 02/12/2025Verified Service
As always, excellent service along with video to show the condition of my vehicle. I also received an excellent detail with my service, all in one day which made it convenient.
by Don on 02/13/2025
We really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
by Martin Z. on 12/04/2024Verified Purchase
Best transaction and communication that I ever had The vehicle was just as it was described I wish they where closer to home they would be my go to dealer
by Don on 12/05/2024
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2016 BMW 528XI Owner on 08/09/2024Verified Service
i Had two BMW's detailed. Both cars came back looking excellent.
Inside & outside looked as if they came off show room floor.
Was very pleased.
by Don on 08/12/2024
Thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!
by 2015 VOLVO XC70 3.2 PREMIER Owner on 07/27/2024Verified Service
Super service department. Highly efficient service for all makes and models. Love the video you get with your service tech going over your vehicle.
by Don on 07/29/2024
We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2018 HONDA CR-V EXL Owner on 02/13/2024Verified Service
Awesome service department. They fixed my power window, oil change and tire rotation. I thought I needed brakes and had them give me a price, all set to do them. Turns out it was from the cold. Their honesty and integrity is much appreciated
by Don on 02/15/2024
Thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
