by 2016 RAM 1500 ST Owner on 03/13/2020Verified Service
My Service Advisor was great. My oil tech did not clean oil splash from oil change which leaked on my parking spot and prompted me to go back to dealership to check if oil plug or filter did not have proper fit. Fortunately it was just oil residue that was not cleaned according to the technician. Problem was corrected.
by 2017 JEEP GRAND CHEROKEE LIMITED Owner on 03/08/2020Verified Service
Came in for a quick oil change and the vehicle just sat for over half an hour. Turned out the service writer was out to lunch and he ended up calling me on my cell after returning asking what needed to be done to the car. Things happen but my time is valuable too. So the better part of an hour and a half went by. Not my idea of a quick oil change.
by 2015 RAM 2500 ST Owner on 03/06/2020Verified Service
Everyone at Jack Powell takes care of you and your vehicle with the utmost professionalism. That is why I purchased my car and have it serviced there rather than the dealer that is 5 minutes away. I drive 30 minutes to get to Jack Powell (with no traffic, I wish it were the case).
by Susanna Hendricks on 03/07/2020
We would like to thank you for your business and are very pleased to hear you had a great experience while visiting our service department. Your feedback is always welcome and appreciated. Thank you for being a part of our Jack Powell family. We look forward to servicing your vehicle in the future.
by 2012 RAM 3500 ST/SLT/LARAMIE Owner on 01/30/2020Verified Service
They changed a tiny sensor gor $1100....
Charged me almost $700 for the parts that cost
$288 ( my price ) at Cummins.
A part that is made by Cummins!!!!
Exactly same part number!!!
They just over labeling it with a Mopar sticker!
Im ready for a Class Action against Chrysler...
by Susanna Hendricks on 01/31/2020
We apologize for your experience while visiting our service department. Your feedback is always welcomed and taken seriously as this only helps us improve our customer experience in which we strive to do every day. Please feel free to contact our Service Director, Gary Block at gblock@jackpowell.com as we would like to hear more about your experience. Thank you for your business and we hope to hear from you soon.
by 2017 RAM 1500 SLT Owner on 01/21/2020Verified Service
My 2017 Ram was in for an XM issue, the truck was in for 3 weeks with nothing replaced after 3 week then returned to me with oil on the hood. The get the 2 stars for take the truck back and washing it. The XM radio is still cutting out under clear sky's.
by Susanna Hendricks on 01/21/2020
We apologize for your experience while visiting our service department. Your feedback is always welcomed and taken seriously as this only helps us improve our customer experience in which we strive to do every day. Please feel free to contact me, the Customer Relations Manager at susanna.hendricks@jackpowell.com as we would like to hear more about your experience. Thank you for your business and I hope to hear from you soon.
by 2015 DODGE JOURNEY SXT Owner on 12/17/2019Verified Service
Everything went alright. After I got the Dodge, the next morning I had to put air in the tires because they were low. They all were at 30pounds of air and should have been at 36 pounds. All of the tire readings were low and the warning buzzer went off.
by 2004 JEEP GRAND CHEROKEE LAR/COL/FR Owner on 12/11/2019Verified Service
5 stars for working me into their schedule when they were already busy. 3 stars for communication: I had to call them to check status of my Jeep, even tho they said theyd call by 2PM. 1star for obviously not checking tire pressures, as they are 31,30,30&29!!!
by 2011 DODGE DURANGO CREW Owner on 11/12/2019Verified Service
I was told they ordered the wrong parts. The quote I was given this time was a lot higher than the previous quote given to me. This is the 2nd time I made an appt for the same issue. The first time, I was told the parts was available; but when I showed up for my appt, they didn't have the parts. Otherwise, the waiting lounge/coffee room is comfortable.
by 2016 DODGE CHALLENGER SRT HELLCAT Owner on 07/29/2019Verified Service
Great service! Jack Powell is the best dealership in San Diego hands down. From the moment they come out to check in your vehicle you can tell a difference. I wont take my Hellcat anywhere else. I have had nothing but good experiences with this dealership.
by 2018 RAM LARAMIE Owner on 07/23/2019Verified Service
They refused to fix my car even as the service manager said he knew what was wrong and said it cost $2000.00 to fix. He said Chrysler would not pay for it. I have a one year old $53000 truck and Chrysler won't spend $2000 to honor their warranty? Never buy any Chrysler.
by 2016 JEEP RENEGADE SPORT Owner on 10/30/2018Verified Service
Great service for my jeep. Omar is the best and the reason I drive out of my way to come to this dealership. Jeep did get a few scratches when she was washed, but theyll buff them out at my next service so Im happy. Omar needs a raise, Im a pretty crazy client to work with as I want everything perfect with my jeep, and he deals with me perfectly and I always leave happy.
by 2014 JEEP GRAND CHEROKEE LIMITED Owner on 01/31/2017Verified Service
They had our Jeep all day because the navigation does not work. They had me pick up the vehicle at the end of the day & said it wasn't fixed. He said the factory has to get together with the technician. He said it could take up to two months for them to resolve it. This is not satisfactory.
by 2008 DODGE RAM 1500 ST/SLT Owner on 09/24/2016Verified Service
VERY HAPPY WITH YOUR GREAT SERVICE DEPT ALL WORK WAS DONE RIGHT AND YOU ALL TAKE AWESOME PRIDE IN YOUR WORK PLACE AND MAKING THE DIFRENTCE ON MAKING MY 2008 DODGE RAM 1500 AND ON SAFTY RECALLS AS WELL OUT STANDING JOB TO YOU ALL AT POWALL DODGE ESC,CA, THANK YOU VERY MUCH,MR,KELLY-OF POWAY CA.
by 2007 CHRYSLER 300 TOURING Owner on 04/16/2015Verified Service
The entire service process was outstanding with the exception of recommended services prior to service completion. Service advisor recommended that my oil level was low and that my transmission dipstick was missing and that I should get it replaced. The reason why they couldn't find the dipstick is because that year make and model doesn't have one.
by 2021 JEEP WRANGLER UNLIMITED SAHARA Owner on 06/13/2026Verified Service
They put 50 miles on the jeep for a test drive. Seems like joy riding to me.
by Susanna Doty on 06/15/2026
We apologize that you feel this way. However, in order to properly diagnose your vehicle and ensure that it is repaired correctly before being returned to you, additional test driving may sometimes be necessary, depending on the concern for which it was brought in. Thank you for your feedback; it is always welcomed and appreciated.
by 2014 VOLKSWAGEN JETTA TDI Owner on 06/13/2026Verified Service
Everything was done great and in a timely manner
by Susanna Doty on 06/15/2026
We would like to thank you for your business. We are very pleased to hear that you had a great experience while visiting our service department. Your feedback is always welcome and appreciated. Thank you for being a part of our Jack Powell family. We look forward to servicing your vehicle in the future.
by 2024 RAM 3500 LARAMIE Owner on 06/12/2026Verified Service
nice to deal with. quick replies
by Susanna Doty on 06/15/2026
We would like to thank you for your business. We are very pleased to hear that you had a great experience while visiting our service department. Your feedback is always welcome and appreciated. Thank you for being a part of our Jack Powell family. We look forward to servicing your vehicle in the future.
by 2015 JEEP CHEROKEE TRAILHAWK Owner on 05/19/2026Verified Service
They did that little extra to make things right.
by Susanna Doty on 05/20/2026
We would like to thank you for your business. We are very pleased to hear that you had a great experience while visiting our service department. Your feedback is always welcome and appreciated. Thank you for being a part of our Jack Powell family. We look forward to servicing your vehicle in the future.
by Alfred T. on 05/15/2026Verified Service
Usually, my experience with Service has been good. I just needed my vehicle serviced and possibly a Tune-Up. After speaking with the Service Advisor, he wanted to keep my vehicle for two days citing vehicle diagnosis. Who can afford to leave the vehicle in the shop this long and possibly not getting any results. No more loaner car, just Uber/Lyft. Well, I found a local mechanic who replace all the coils and replace the spark plugs within the morning the next day. My vehicle is running better, I'm not feeling the rough idle and the gas mileage has improved. I like to bring my vehicles to the dealership, but this unrealistic holding up the vehicles with all these modern technologies just seems "UNSAT" to me. Sorry...
by Susanna Doty on 05/20/2026
Thank you so much for your feedback as it is always appreciated and welcomed. We apologize for the inconvenience of the long wait times. We are a very busy service department and are working non-stop to get customer vehicles in and out of here in a timely manner. We hope it will be more convenient for you in the future as we do value your business.
by 2018 JEEP GRAND CHEROKEE LIMITED Owner on 05/10/2026Verified Service
Took them three days to tell me they need to replace the entire console (radio). After they told me it would cost $2,000 to fix (map not functioning), the issue resolved itself. Thankfully we did not allow them to proceed with unneeded repairs. Disorganized, total lack of communication with the customer during the three days, finally had to tell them we need the car back whether it is repaired or not. Very unprofessional. The worse experience we have ever had with an automotive repair facility.
by Susanna Doty on 05/20/2026
Thank you for your feedback. It is always appreciated and welcome.
