by 2019 KIA SORENTO L/LX Owner on 09/12/2026Verified Service
On my last service, I feel like a service diagnostic was unnecessary. I not only had to pay over $200 for it, but I had to pay over $370 for a problem you couldn't fix the first time. On my second visit I guess by not charging me for labor you were doing me a favor, but I ended up paying for the part anyway. I will not be bringing my car in for any future repairs.
by 2017 VOLKSWAGEN PASSAT SE Owner on 08/28/2026Verified Service
I was very disappointed with the oil change. Someone else mileage sticker was place on my windshield. Call to get the problem corrected and get right mileage sticker . They mailed the wrong sticker to me . I always keep up with important things concerning my vehicle. It's very frustrating.
by 2014 KIA SORENTO LX Owner on 07/20/2026Verified Service
Defensive on the phone. Pushing back on the engine problems. My vin number is listed on the lawsuit for engine replacement.
Car still knocking during normal driving in Town. I don't rev. My engine. The test should have been 2 miles of driving, stopping at lights. Being in traffic, typical acceleration Not reving. Or racing the motor.
Have to bring back in and I need a car to drive to work.
by 2025 KIA K4 LX/LXS Owner on 06/21/2026Verified Service
I did not see any coffee made and ready to go. Maybe it is set up as make your own when you want any coffee, but I did not see anybody drinking coffee--so I did not try to investigate.
In past service appointments, the exterior of car was washed, but that did not happen on most recent appointment.
by 2022 KIA FORTE GT LINE Owner on 05/01/2026Verified Service
When I made the appointment, I was told it would be around $200-$300. When I got there, they charged me over $1,000 for non-essential maintenance items for my car's mileage. But what really puts the nail in the coffin is the fact that despite having my keys and seeing that my key fob had a low battery via a car alert, and paying them over $1000, they didn't bother to replace the key fob's battery. I will not be back.
by 2023 KIA SPORTAGE EX Owner on 04/03/2026Verified Service
JT's on Greystone is very professional and the people are nice. It is a nice showroom and has a lot of space to work while waiting for your car. The only thing is look at your maintenance schedule from the car itself, as they (like a lot of dealers) will want you to do things not needed at that time or at all. Though I didn't feel pressured.
by 2025 KIA K4 EX Owner on 03/19/2026Verified Service
My experience with JT Kia service department was excellent. The service was prompt and I didn't have to wait check in was fast and I was kept well informed about what was going on with my car and they even offered breakfast. This was my second service and everytime the service seems to get better and better. Great Job!
by Sherry R. on 02/20/2026Verified Service
Was a very long process. Went over a month with no ride. Was given a loaner car for a week. When my car was ready I picked it up and drove it for 6 days and had to take it back. This time it only took 2 days. And the service desk operator acted as though I was bothering her when I would call for updates.
by 2024 KIA TELLURIDE S Owner on 01/17/2026Verified Service
The service department is not any good. It took them ovwr 2 months after 5 to 6 phone calls to finally close out my paperwork from a service in oct. I kept getting emails stating my oil change was overdue I will never have my car serviced there again.
by 2020 KIA SORENTO L/LX Owner on 12/22/2025Verified Service
Had an appointment, left the car and they called when it was finished. When I got there to pick up car it took me 25 minutes to check out and get the keys to my car. They couldn't do the recall, I have to return in January. Every question I asked about what they did, I got an I'll go check. Still not sure as to what they checked, but got an expensive oil change.
by 2009 KIA OPTIMA LX/EX Owner on 11/11/2025Verified Service
The rear brake service on my car did not take as long as expected. During the wait time the KIA staff kept me informed of the service being done on my car and of course there is always a complimentary car wash. Thank you KIA for taking good care of my Optima!
by 2022 KIA SELTOS S Owner on 10/30/2025Verified Service
Car was serviced in expedited manner. Rob and Kari were outstanding in representing your company. The only negative was that I asked them to check and "moaning" noise every time I start the car and turn off. This has happened before and was repaired.
by 2023 KIA SELTOS S Owner on 10/22/2025Verified Service
I loved my whole experience of JT KIA. the sales person Jordan and Caitlin were amazing! I will recommend them to anyone! I love my Seltos. It was meant for me. Thank you once again for all your help and blessing me with my Kia Seltos! God bless you always!
by Edy Y. on 10/12/2025Verified Service
They performed the service i came for. As simple as filling up the air in all my tires, they did too. I had a bad experience in the other branch were i requested for tire rotation and i paid for it.. I have requested for refund right before i leave coz i saw the mark on the tires that i put, they did not perform the tire rotation.
by 2022 KIA TELLURIDE SX Owner on 09/19/2026Verified Service
They got the job done but lost my key and invoice as well I had to ask that they tell me what was done instead of them volunteering to tell me what they did.
by 2022 KIA TELLURIDE S Owner on 09/19/2026Verified Service
I liked the fact that I was able to get an appointment and able to get in an hour without spending an enormous amount of time at the dealership.
by 2020 KIA TELLURIDE LX Owner on 09/16/2026Verified Service
Overcharged, brought it through their attention twice before the situation was corrected had to take my vehicle back the following week left of a diagnosis..
by 2025 KIA SPORTAGE EX Owner on 09/14/2026Verified Service
The staff at this location are very
Knowledgeable and professional
Kind & helpful my vehicle was serviced in a timely manner
Very pleased !!!
by 2023 KIA FORTE GT Owner on 09/07/2026Verified Service
Everyone was so nice and polite call service didn't even take long. Got my oil change and tires rotated.
by 2026 KIA SPORTAGE EX/X LINE Owner on 08/30/2026Verified Service
Clean facility with nice amenities for customers while they wait on their car to be serviced. All staff were extremely friendly and helpful.
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Top Services Performed
Based on CARFAX Service History, JTs Kia of Columbia specializes in these services, in addition to many others.
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, JTs Kia of Columbia specializes in these makes, in addition to many others.
What do verified customers think about JTs Kia of Columbia in Columbia, SC?
Verified customers who visit JTs Kia of Columbia in Columbia, SC rate this business 4.5 out of 5 stars, with 497 reviews. 2,584 customers favorited this location.
How can I contact JTs Kia of Columbia in Columbia, SC?
To reach the sales team at JTs Kia of Columbia in Columbia, SC, call (803) 881-1727. To reach the service department, call (803) 769-4736
How can I schedule a service appointment with JTs Kia of Columbia in Columbia, SC?
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