Although I ultimately decided not to purchase the vehicle because it wasn't the right fit for me, Justin provided excellent customer service throughout the process. He was knowledgeable, responsive, and thorough in answering my questions and gathering the information I requested. His follow-ups were consistent and professional without being pushy. When comparing New Jersey car dealerships, this level of service really stands out. I would gladly recommend Justin to anyone shopping for a vehicle.
by Jesse M. on 10/03/2026Verified Purchase
I walked in knowing almost nothing about the Land Rover, other than the fact that I loved the way it looked. Henri completely changed that by taking the time to explain the car, its features, and all the little details that made it special. He clearly knows cars and could answer every question I had. More importantly, he was honest and never tried to push me into anything. I left feeling confident about the car and really happy with the experience.
by Daniel C. on 09/28/2026Verified Purchase
Huge thanks to Melvin for making my dealership experience such a positive one he was welcoming from the start and remained friendly, professional, and transparent throughout the entire process.helped me with the test drive, trade in value, pricing, and financing without making anything feel complicated or pressured. I really appreciated his honesty and professionalism. I'll definitely be returning to this dealership for my future vehicle needs loving my Nissan Pathfinder
by Rupert Salvadori T. on 09/28/2026Verified Purchase
I'm so glad I found JS Autohaus! I came across the Cruiser online and Emad got in touch with me almost immediately. He was patient, responsive, and made the entire process feel effortless. Even though it was late, he continued communicating with me and helped get everything handled quickly. Just 12 hours later, I was on my way home in my new car. George also went out of his way to help me find a payment plan that made sense. The whole team was genuinely kind and trustworthy. I'll definitely be back!!
by Joseph G. on 09/24/2026Verified Purchase
Fantastic experience from start to finish. The entire team made everything incredibly easy and stress-free. Everyone was friendly, attentive, knowledgeable, and there was absolutely no pressure. The inventory is impressive, and the facilities are beautiful. I originally came because they had exactly what I was looking for, but after such a great experience, I'll definitely be back in the future. A special thank you to Emad for being there every step of the way and helping make the dream a reality
by Shawn T. on 09/24/2026Verified Purchase
I was scrolling through Instagram when JS Autohaus came up, and I was dealing with the process of selling my 2024 BMW M3 Competition. I filled out the form, and JS Autohaus reached out to me almost immediately through text. I was a little skeptical at first because of how many scams are out there, but with a little effort on my end, they were able to get everything moving quickly. Within about 30 minutes, I had all the information I needed along with an offer. I was happy with it and brought the car in. When I arrived, Emad greeted me and helped me right away. I was there for maybe 30 minutes before everything was signed and completed. This was honestly the best experience I've had, and I work in the car industry. If I ever need to sell another car, I'll definitely go back to JS Autohaus and have Emad take care of me.
by Michael R. on 09/21/2026Verified Purchase
Fantastic experience at JS Autohaus Hamilton. The entire process was incredibly easy and straightforward. Everyone was friendly, attentive, knowledgeable, and never made me feel pressured. The dealership has an amazing inventory and beautiful facilities as well. I originally came because they had exactly what I was looking for, but after such a positive experience, I would definitely come back in the future. Special thanks to Emad for being there every step of the way and helping make the whole experience a memorable one. Truly appreciate the entire team
by Johnny W. on 09/17/2026Verified Shopper
Good selections.
They did text as opposed to call as requested
by Joseph G. on 08/11/2026Verified Purchase
Incredible experience with this dealership from start to finish. The service was excellent, and the communication was always clear, professional, and transparent. I really appreciated that they took the time to go over all the numbers with me so there were absolutely no surprises.
My Porsche was serviced before delivery and was in great condition. The car runs amazingly, and I couldn't be happier with the overall experience. Everyone was kind, helpful, and professional throughout the entire process. I would definitely recommend this dealership to anyone looking for a quality vehicle and great customer service.
by Michele G. on 10/10/2025Verified Purchase
Very nice and professional. No pressure or pushing you to buy. Waiting to bring it home. A lot of cars in lot
by Kyriakos G. on 05/22/2023Verified Shopper
Advertising a vehicle as a trim that it is not. Called to confront manager. Very rude and condescending. Selling vehicle as an F Sport when it is not. How is that even legal. Stay away.
by Cindy P. on 02/18/2023Verified Shopper
I was shown the car I had seen on Carfax but was not invited to test drive it. I found the sales person gruff and abrupt and not at all approachable.
by Danny K. on 08/15/2022Verified Shopper
Justin very professional in his follow-up and providing additional information. Outstanding customer service.
by 2014 CHEVROLET CAMARO LS Shopper on 07/31/2022Verified Purchase
Bought a car here. Radio was broken, alternator and battery needed to be replaced within 1 week of purchase. Wouldnt trust them.
by Sebastian R. on 01/31/2021Verified Shopper
I went to the dealership and only one person. Too much work for one person to have an excellent experience
by Ken L. on 09/24/2019Verified Shopper
Got 1 canned email from them. They didn't respond to my reply. Seems like a typical scammy highway used car dealer. Not worth your time.
by Perry T. on 10/01/2025Verified Purchase
Overall experience, not bad, drove two hours to see the car, sales person represented well.
by Theresa K. on 10/10/2022Verified Shopper
I had fine communication with a salesman via email and once over the phone, Mike Moore. I got to the dealership at an agreed upon time and he was not even there. I was going to look at 2 cars. The guy there said one was sold - as of today it's still for sale. The other car they had beautiful pictures of but it didn't look like the pictures in person. I was coming from PA so it's not like it was close by. Worst dealership - I'd not recommend them to anyone.
by John T. on 03/28/2022Verified Shopper
Staff could have cared less if I was there or not. No customer service skills whatsoever.
by 2013 CHEVROLET EQUINOX LT AWD Shopper on 07/31/2021Verified Purchase
