by 2025 FORD EXPEDITION KING RANCH Owner on 09/25/2025Verified Service
Service itself was fine. I bought the road hazard insurance and hit a curb which blew out my rear tire. The road hazard insurance did not cover this. Buyer beware. It only covers if I picked up something like a nail or screw while on the road. Does not cover hitting a curb.
by Ira Ford Auburn on 09/29/2025
Thank you for taking the time to bring this to our attention. I would like the opportunity to speak with you when you. You can reach me directly at 774-450-1541 Shawnee Wandless General Manager Ira Ford Auburn | swandless@group1auto.com
by 2017 FORD F150 RAPTOR Owner on 09/23/2025Verified Service
Friendly, Quick and great customer service. Didn't have a sales man try selling me a car while I waited. Happened before at another dealership so it was nice to just sit and wait in peace.
by Ira Ford Auburn on 09/24/2025
Hello, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
by 2019 FORD EXPEDITION LTD Owner on 06/28/2025Verified Service
Text and email in detail the work that was going to be needed. Great communication fixed in timely manner.
by Ira Ford Auburn on 07/26/2025
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
by 2022 FORD ESCAPE SEL Owner on 06/20/2025Verified Service
Very professional and informative. Let us know what they were doing, what was needed. Very courteous.
by Ira Ford Auburn on 07/26/2025
Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ira Ford Auburn. If you have any further questions, please don't hesitate to reach out!
by 2015 FORD FUSION SE Owner on 04/05/2025Verified Service
Elizabeth was great! Excellent experience and getting to approve extra/suggested services by watching a video taken specifically on your car was excellent.
by Ira Ford Auburn on 04/06/2025
Hi, we're happy to hear you had such a positive experience with Elizabeth! Feel free to reach out to us if you need anything. Have a wonderful day.
by 2017 FORD F150 RAPTOR Owner on 03/23/2025Verified Service
Very quick and friendly and flexible with scheduling, also found a issue that neeeded to be fixed and got that scheduled in a timely manner
by Ira Ford Auburn on 03/24/2025
Hi, we appreciate your positive review about your recent experience with us! We hope you have a great day!
by 2019 FORD F150 XL/XLT/LRT/KING/PLAT Owner on 11/24/2024Verified Service
Dropped off for cam phasers covered under warranty. Bert was super helpful with the entire process keeping me informed all along.
by Ira Ford Auburn on 11/25/2024
Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
by 2019 FORD FUSION TITANIUM Owner on 11/20/2024Verified Service
Staff was very professional and kept me updated while work was being done on my vehicle. Turn over time was very fast
by Ira Ford Auburn on 11/21/2024
Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2023 FORD F150 SUPER CAB Owner on 06/11/2024Verified Service
Found tire had a split inside wall. Went up on Saturday to be told to come back on Monday that truck had to be there all day lost day out of work WITH TIRE INSURANCE. We were told they get right on top of it DO NOT BUY THERE TIRE INSURANCE There service is Horrible 10 and still on answer.
by Ira Ford Auburn on 06/12/2024
Thank you for bringing this to my attention. I apologize for this inconvenience you experienced. I would like an opportunity to fix this and earn your business, our Service Manager and I will be reaching out to you.
Michael Nicoletti, General Manager
by 2019 FORD F250 SUPER DUTY Owner on 05/14/2024Verified Service
I experienced mechanical issues while traveling far from my home dealership. IRA FORD's service department was able to promptly diagnose and repair my F250 allowing me to continue with my travel plans with minimum disruption. Thanks to all for your valuable service. F.T. Jones
by Customer Service on 05/14/2024
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
by 2013 FORD F150 SUPER CAB Owner on 10/17/2023Verified Service
we purchased a f-150 with a bed liner. to call hound to get it one trip for inspection, one trip for a so called bedliner only to have the wrong one installed to have to make another trip to get the right bedliner... oh I wish i went to imperal! 3 trips a full tank of gas..... not happy!
by 2011 LINCOLN MKX Owner on 05/04/2023Verified Service
Appointment was made over two weeks in advance. The car was dropped off at 8:00 am on the scheduled day to have service performed that was detailed as required service over three weeks ago (when in for oil change). At 4:30 pm, received call that no service was performed as parts were not available, and parts would not be received for about two weeks.
by Ira Ford Auburn on 05/04/2023
Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Michael Nicoletti
General Manager
774-450-1541
by 2017 FORD EXPLORER LIMITED Owner on 12/27/2022Verified Service
One of the worst experiences with a dealership in my life total ripoffs charged me $1,300 for brakes and a battery I witnessed them ripping off the elderly charging them thousands of dollars to put air in the tire and change the oil! Will never go there ever again in my life and I told all my family and friends the same..
by Customer Service on 12/28/2022
Sorry to hear that you were dissatisfied with the price you paid for your repair. We did send you a quote over before performing any repairs and you did approve them. We shop all our competitors and we are very aggressive in all our pricing. I would like to discuss this with you and see if there is a miscommunication here. I would also like to get more information on the charging for air as that is something we do not charge for. Please give me a call at your convenience.. Thank you. Michael Nicoletti - GM - 774-450-1541
by 2011 FORD FUSION SEL Owner on 07/22/2022Verified Service
I was prepared to pay higher dealer prices because my fan broke in 90 degree heat. Fortunately, I was able to diagnose a simple issue that could be fixed with a $15 part. Instead the dealer quoted over $600 in unnecessary repairs, and I could tell the part was never even expected. This was after a two hour wait on a scheduled appointment.
If I were more cynical, Id call that fraud.
I will never buy from Ira Motor Group.
by Customer Service on 07/25/2022
Thank you for taking the time to give us a review, I am sorry that we did not meet the level of service we strive for. I would like the opportunity to review this with you and our service manager as Im sure there is some miscommunication. Please call when you have a moment.
Mike Nicoletti
General Manager
774 450 1451
by 2014 FORD EXPLORER LIMITED Owner on 06/13/2021Verified Service
The service department continues to be professional, courteous and very helpful. Ive had the privilege of working with Zach several times. He has been outstanding in communications and an advocate for the customer. The service department is by far the best Ive experienced in 40 years of having our vehicles serviced!
by Customer Service on 12/06/2021
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your continued business and look forward to your next visit!
by 2020 FORD ESCAPE TITANIUM Owner on 10/05/2025Verified Service
My hybrid car battery briefly died after "Stop Car Safely" appeared on the screen. Ira Ford was able to find the problem and reprogram it. They got me an appointment quickly, and once there they had a shuttle to get me to work no problem. They sent me a video halfway through the day explaining everything going on. They also had time to work on 3 out of 4 recalls. All for no charge. I was unable to get out of work on time to pick it up so they pulled it around front and left keys for me. Very accommodating.
by Ira Ford Auburn on 10/06/2025
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2018 FORD FIESTA SE Owner on 10/04/2025Verified Service
Monroe in Auburn Mass is knowledgeable, thorough & affordable.
by Ira Ford Auburn on 10/06/2025
Hello, we're happy you found our staff to be so supportive during your experience here at Ira Ford Auburn. Please don't hesitate to reach out if there's anything additional we can do for you.
by 2016 FORD ESCAPE SE Owner on 09/17/2025Verified Service
On time. Very personable and did a great job
by Ira Ford Auburn on 09/19/2025
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2020 FORD F150 SUPER CAB Owner on 09/12/2025Verified Service
Schedule a rear pinion seal replacement 1 week in advance of the service appointment. Ira told.me the job needed to be done. Price quoted at $680. Dropped it off. 6 hours later I called. They told me they didn't have the parts for repair. I had a rental car for the time I expected to have the repair. Told they would not have the parts till the following day. Canceled the work. Complained to the service department and was told "Sorry you feel that way". Went to another dealer the next week. Parts in stocks and dealer did repair for $285. Ira has lost a faithful customer!
by Ira Ford Auburn on 09/15/2025
Thank you for bringing this to our attention, we would like the opportunity to discuss this further. please reach out to the management team so we can hopefully come to a positive resolution. Thank you, David Bleckley, Service Director Ira Ford Auburn | dbleckley@irafordauburn.com | 774-450-1526
by 2020 FORD F250 SUPER DUTY Owner on 08/28/2025Verified Service
2 hour wait but staff made me happy , discounted my bill and where nice to deal with
by Ira Ford Auburn on 08/29/2025
Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
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Service Information
11 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Ira Ford Auburn specializes in these services, in addition to many others.
Brake Service
Emissions Inspection
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Ira Ford Auburn specializes in these makes, in addition to many others.
What do verified customers think about Ira Ford Auburn in Auburn, MA? Verified customers who visit Ira Ford Auburn in Auburn, MA rate this business 4.3 out of 5 stars, with 136 reviews. 11 customers favorited this location.How can I contact Ira Ford Auburn in Auburn, MA? To reach the sales team at Ira Ford Auburn in Auburn, MA, call (508) 714-7255. To reach the service department, call (508) 832-6261Does Ira Ford Auburn in Auburn, MA have a service center? Yes, Ira Ford Auburn in Auburn, MA does have a service center. You can contact the service department at (508) 832-6261.
