by 2011 INFINITI G25 Owner on 01/12/2025Verified Service
Joel (the Service Advisor) was just excellent, describing the work needed and pointing out some items that could be deferred until the next servicing. The work was done in the estimated timeframe and at the appropriate cost. A very professional experience overall.
by INFINITI Of Lynnwood on 01/13/2025
Thank you for your kind words about Joel and your positive experience during your service visit! We're so glad to hear how he was able to break down the needed repairs and suggesting ways to defer other services to defer costs until next time. We are especially happy to hear it was all performed within the promise time and the expected cost. Our team strives to provide professional and efficient service to all our customers, and we are delighted that your experience met your expectations. We value you, your business, and look forward to seeing you on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com
by Jamie K. on 09/16/2024Verified Service
Good service and because they are the maker of my car, obviously understands what's wrong better. While general services might be more expensive on a one to once comparison, I sometimes have experienced mechanics needing to repeat or not address the issue entirely the first time.
by INFINITI Of Lynnwood on 09/17/2024
Thank you for your positive review Jamie. We're glad our expertise was helpful. We're always working to improve our service, please do not hesitate to reach out if you have any concerns at all. Thank you again for taking the time to give us your feedback, we greatly appreciate it.
by 2011 INFINITI EX35/JOURNEY Owner on 06/09/2025Verified Service
Won't go anywhere else. Roger, Joel are great guys, personable, informative, and very professional.
by INFINITI Of Lynnwood on 06/09/2025
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with Roger and Joel they truly are dedicated to providing top-notch service, and it's great to know their efforts made a lasting impression. We sincerely appreciate your loyalty and look forward to continuing to serve you for years to come. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com
by 2017 INFINITI QX50 Owner on 06/08/2025Verified Service
Did work in a professional timely manor. Great svc , great people.
What i did not like was the long list of repairs needed..
by INFINITI Of Lynnwood on 06/09/2025
Thank you for taking the time to leave us a review. We're glad to hear that you were pleased with the professional and timely service, and that our team made a positive impression. We understand that receiving a long list of recommended repairs can be overwhelming, and we always aim to be as transparent and informative as possible so you can make the best decision for your vehicle. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com
by 2007 PORSCHE CAYMAN S Owner on 04/01/2025Verified Service
Considerate and friendly staff. I took advantage of the Uber ride home. The work was done on time and well done.
by INFINITI Of Lynnwood on 04/02/2025
Thank you for your 5-star review! We're so glad to hear that you had a positive experience with our team and that you found our staff considerate and friendly. It's great to know that our Uber ride service was helpful and that your vehicle was serviced on time and to your satisfaction. We truly appreciate your support and look forward to assisting you again in the future! If you have any questions or concerns, please do not hesitate to contact me. We're committed to providing the best possible customer service. Best regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com
by Susan J. on 03/31/2025Verified Shopper
I spoke with Roy, the sales manager, about a used car they had for sale. He was very friendly and helpful and while I did not buy the car, I wouldn't hesitate to work with him in the future.
by INFINITI Of Lynnwood on 04/01/2025
Thank you for your kind words and for taking the time to share your experience Susan! We're so glad to hear that Roy provided friendly and helpful service. Even though this particular car wasn't the right fit, we'd love the opportunity to work with you in the future and help you find the perfect vehicle. Please don't hesitate to reach out if there's anything we can do for you! If you have any questions or concerns, please do not hesitate to contact me. We're committed to providing the best possible customer service. Best regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com
by 2016 INFINITI QX50 Owner on 03/30/2025Verified Service
Nothing to dislike, everything excellent. Pleasant and professional staff (thanks, Joel), easy to set up appointment, and issues were addressed very well.
by INFINITI Of Lynnwood on 03/31/2025
Thank you for your wonderful review! We're so glad to hear that you had an excellent experience with our team. I'll be sure to pass your kind words along to Joel. If you ever need anything in the future, please don't hesitate to reach out. If you have any questions or concerns, please do not hesitate to contact me. We're committed to providing the best possible customer service. Best regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com
by 2011 INFINITI EX35/JOURNEY Owner on 03/16/2025Verified Service
Ash, was a great gal to work with. She's new, but she was very pleasant, helpful and I believe that is a good start
by INFINITI Of Lynnwood on 03/17/2025
Thank you for your wonderful review! We're thrilled to hear that Asha provided you with a great experience. We appreciate your kind words and support as she continues to grow with our team. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to seeing you again! If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com
by 2024 INFINITI QX60 AUTOGRAPH Owner on 03/04/2025Verified Service
The service was great as usual and the staff were very friendly. The maintenance service and dash cam installation took more time than expected, but the staff gave me regular updates about the status.
by INFINITI Of Lynnwood on 03/05/2025
Thank you for your feedback and for your continued trust in our service team! We're happy to hear that you had a great experience with our friendly staff and that you received regular updates throughout your visit. We appreciate your patience with the longer-than-expected service time and will work to improve efficiency while maintaining the quality of our work. If there's anything we can do to make your experience even better in the future, please don't hesitate to reach out. We look forward to serving you again! If you have any questions or concerns, please do not hesitate to contact me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com
by 2018 INFINITI Q50 HYBRID LUXE Owner on 12/29/2024Verified Service
Professional service and honest staff. Pointed out issues that my last dealer didn't catch. They even submitted pictures of everything they found to my email once it was discovered. Best dealer of have been to in a very long ong time.
by INFINITI Of Lynnwood on 12/30/2024
We are absolutely delighted to read your positive review and to know that you had such a positive experience with our dealership. We are committed to providing our customers with the highest level of service and transparency, and we are proud that our team was able to identify and address the issues with your vehicle. Thank you for your kind words about our staff. We look very forward to welcoming you back on your next service! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com
by 2007 INFINITI G35 Owner on 09/26/2024Verified Service
Outstanding service at Infiniti of Lynnwood. The Service Manager, Joel White, is the very best. Kudos to him.
by INFINITI Of Lynnwood on 09/27/2024
Hi 2007 Infiniti G35 Owner, thank you for taking the time to leave a review for us at INFINITI Of Lynnwood. We're happy we could meet your expectations! Joel is truly an asset to the team, we are so glad to hear he made your experience outstanding! Thank you very much for taking the time to leave you feedback. We value you, and your business and we look forward to seeing you on your next visit!
by 2007 INFINITI G35 Owner on 08/31/2024Verified Service
Thanks for the wash. Overall good job, thx! However would not take my cash card to avoid convenience charge. Didn't didn't have cash so had ato pay the extra credit charge. Never ween this before
by INFINITI Of Lynnwood on 09/03/2024
Thank you for taking the time to share your feedback on your recent service. We appreciate your business and value your input. We apologize for any inconvenience caused by the cash payment issue, we are currently looking into this and potentially exploring other payment methods as well. Thank you again for bringing this to our attention, have a great day!
by 2007 INFINITI G35 Owner on 08/09/2024Verified Service
Infinity Lynnwood has always been spot on in service. Professional, timely and clear communication. Thumbs up.
by INFINITI Of Lynnwood on 08/12/2024
2007 Infiniti G35 Owner, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2014 INFINITI Q50/PREMIUM/SPORT Owner on 07/27/2024Verified Service
Tires did not appear to be rotated although I was charged based on known markings on the tires. I called the service manager and he never bothered to return my call. Will not use this place again.
by Travis on 07/29/2024
Hello,
My name is Travis, and I am the Parts and Service Director at Infiniti of Lynnwood.
I sincerely apologize for your recent negative experience. Our main goal is always to ensure the complete satisfaction of our customers.
I would like to discuss what happened and see how we can make it up to you. Please feel free to contact me directly at 425-563-6638 or email me at Travisn@infinitioflynnwood.com at your convenience.
We truly value our customers' opinions and appreciate you bringing this matter to our attention.
Respectfully,
Travis Nakagaki
by 2011 INFINITI EX35/JOURNEY Owner on 10/09/2023Verified Service
I have a great service representative in Ben Lutz. He is very professional and truly does a good job at taking care of my car. I wouldn't change service locations for anything. I drive 50 miles just to use their services, because I trust them and Ben.
by Erika Adams, Client Loyalty Manager on 10/20/2023
Thank you for your continued loyalty and for allowing Ben and our team to assist you. We are grateful for the trust you have placed in us and we are happy that Brandon provided you with a positive customer experience. We will look forward to seeing you at your next visit with us. Thank you for choosing INFINITI of Lynnwood!
by Jamie B. on 09/18/2022Verified Service
I've been going here since we bought our Infiniti QX60 SUV. The service staff have always gone above and beyond for me to make it as streamline as possible getting maintenance work done. I'd recommend them to anyone. I'm glad I made the switch from Volvo!
by Erika Adams on 09/19/2022
Thank you for taking time to share your review and for allowing INFINITI of Lynnwood to assist you. We are happy that our service team provided you with exceptional customer care once again. Thank you for choosing INFINITI, we are glad you made the switch too!
by 2015 INFINITI Q50 HYBRID/HYBRID SPORT Owner on 02/13/2022Verified Service
Usually they do a good job but last time I was in I thought they fixed my key fob only to still have the same problem! Time is valuable and I dont always have the extra time to take my car in to fix the problem! Hopefully theyll get it right next time!
by Erika Adams on 05/19/2022
We are very sorry to learn about your disappointment at your last visit. We understand your frustration and apologize for the inconvenience. Please reach out to our Management team if you would like to discuss your visit further at customercare@infinitioflynnwood.com. We look forward to any opportunity to learn how we can earn back your trust and confidence in our team.
by 2017 INFINITI Q50 PREMIUM/SPORT/SE Owner on 05/24/2021Verified Service
Still in my personal opinion not worth the $1400+ I paid for. Disgusting how auto retailers and jacking up pricing during a pandemic and taking advantage of the consumer. Originally quoted $818 from Infiniti of Bellevue, but no response from service team for a service contract. I am disgusted with auto dealers.
by 2016 INFINITI QX80 Owner on 04/19/2021Verified Service
My car had greasy fingerprints all over the hood, windshield and rear view mirror. The service sticker was all messy and greasy and the tires were filthy. While the inspection report came back clean, Im not sure I can believe a word that was said because of the lack of care shown for my car. Ill take it to my regular mechanic to double check as I cant believe anything in the report based on the lack of care shown.
by 2018 INFINITI QX60 Owner on 03/19/2021Verified Service
I've been an Infiniti owner since 2010 and have owned two different vehicles. They have always taken great care of me. That's not to say that I haven't experienced any issues, but anytime I have experienced issues, they made it right and made sure I was happy. That's what's important at the end of the day!
by Erika Adams on 08/19/2021
Thank you for your continued loyalty and business. It is our pleasure assisting you and we appreciate you sharing a review about your experience with our team here at INFINTI of Lynnwood. We look forward to seeing you next time!
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3,166 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Infiniti of Lynnwood specializes in these services, in addition to many others.
Auto Maintenance
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Infiniti of Lynnwood specializes in these makes, in addition to many others.
What do verified customers think about Infiniti of Lynnwood in Lynnwood, WA? Verified customers who visit Infiniti of Lynnwood in Lynnwood, WA rate this business 4.7 out of 5 stars, with 153 reviews. 3,166 customers favorited this location.How can I contact Infiniti of Lynnwood in Lynnwood, WA? To reach the sales team at Infiniti of Lynnwood in Lynnwood, WA, call (425) 333-1841. To reach the service department, call (425) 563-6600How can I schedule a service appointment with Infiniti of Lynnwood in Lynnwood, WA? You can schedule a service appointment at Infiniti of Lynnwood in Lynnwood, WA through CARFAX.Does Infiniti of Lynnwood in Lynnwood, WA have a service center? Yes, Infiniti of Lynnwood in Lynnwood, WA does have a service center. You can contact the service department at (425) 563-6600.
