by 2018 INFINITI Q50 LUXE/SPORT Owner on 12/11/2024Verified Service
Great service as always. Professional and well-done. As usual, continuing Excellence in Service and Personal Touch by Service Representatives at Infiniti of Bellevue. Has continued since April 2005 and gets better and better even with change in service reps. et al;. Kudos to the team at Infiniti of Bellevue, WA. Would rate a 10 if possible. Excellent!
by Erica Lin on 12/11/2024
Hello! We are thrilled to hear that you had a another great experience at INFINITI of Bellevue. Your continued loyalty and positive feedback mean the world to us. We're always striving to provide the best possible service. Thank you so much for taking the time to share your experiences, and we're honored to be a part of your automotive journey! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service.
Erica Lin
Client Loyalty Manager
Direct: 425-605-1375
Email: erica@infinitiofbellevue.com
by 2012 INFINITI M37 Owner on 06/10/2024Verified Service
Very professional! The service was great, they kept me informed of the inspection, also didn't try to overcharge me for service I didn't need. I will continue to return to this dealership for all of my vehicle maintenance, thank you Bellevue Infiniti!
by INFINITI Of Bellevue on 07/24/2024
We are very happy we could provide you with a positive experience, your wonderful feedback and rating mean a lot to us. We value you and your business and we look forward to seeing you next visit!
by 2019 INFINITI QX50 ESSENTIAL/PURE Owner on 02/27/2025Verified Service
Service writer was friendly and professional and understood my needs. I was in and out within the expected timeframe. Waiting area was clean and comfortable.
by INFINITI Of Bellevue on 02/28/2025
Thank you for the great feedback! We're thrilled to hear that our service writer was able to meet your needs and that you had a smooth, timely experience. We also appreciate your positive comments about our waiting area. It's our goal to provide the best service possible, and we're happy to know we succeeded. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com
by 2012 INFINITI M37 Owner on 12/18/2024Verified Service
Top notch service! We won't take our vehicles anywhere else, we had a bad experience with the Infiniti dealership in Tacoma, this one is the place to go.
by INFINITI Of Bellevue on 12/19/2024
Thank you for your kind words and 5- star review! We're sorry to hear about your negative experience at another dealer, but we are thrilled to have you as one of our new treasured guests. We are delighted to hear that you received the top-notch service that you deserve! We look forward to building a long- lasting relationship with you for many years to come, and we look very forward to seeing you on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com
by 2013 INFINITI G37 Owner on 11/15/2024Verified Service
I came in to get an oil and filter change. Brandon, the service consultant was very nice, and knowledgeable. The service was excellent.
by INFINITI Of Bellevue on 11/15/2024
Thank you so much for your kind review! It's always nice to hear positive feedback about our team, we're very pleased to hear that Brandon was friendly and knowledgeable. We value you, and look forward to working with you on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com
by 2017 AUDI Q5 PREMIUM Owner on 10/19/2024Verified Service
Easy to schedule, drop off and pick up. Brandon Gilmore was informative and professional, which also made things easy.
by INFINITI Of Bellevue on 10/21/2024
We appreciate you so much for taking the time to leave us this positive feedback! Thank you for highlighting our easy scheduling and service process and Brandon's professionalism. It is truly a pleasure to have customers like you! We value you and your business and look forward to seeing you on your next visit. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com
by 2019 INFINITI QX30 LUXE/ESSENTIAL Owner on 10/07/2024Verified Service
Outstanding service and support with my vehicle. Notable extra effort made to ensure that I am still driving my loved vehicle. Thank you Service Staff at Infiniti of Bellevue, you are fantastic!
by Erica Lin on 10/08/2024
Thank you so much for your amazing review! We are so delighted to hear that we went the distance in providing you the fantastic service you deserve for your cherished Infiniti. It is truly a pleasure to be of service, and we thank you too! We value you, and your business and look forward to seeing you on your next visit!
If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service.
Erica Lin
Client Loyalty Manager
Direct: 425-605-1375
Email: erica@infinitiofbellevue.com
by Richard E. on 09/21/2024Verified Purchase
Sean Kiani, sales person, was knowledgeable about the car we were interested in purchasing. Everything went smoothlywent home with the car!
by INFINITI Of Bellevue on 09/23/2024
Hi Richard E., congratulations to you!! Thank you for taking the time to leave a review for us at INFINITI Of Bellevue. We're happy Sean was knowledgeable, that everything went smoothly and we could meet your expectations! We value you, and your business and look forward to your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin
Client Loyalty Manager
Direct: 425-605-1375
Email: erica@infinitiofbellevue.com
by 2018 INFINITI Q50 LUXE/SPORT Owner on 07/25/2024Verified Service
Great service with a very genuine "personal touch" as always and pleasant experience in contact with servicing agents. Job well done. Kudos to all; David, Alex, et al Valet. Thanks.
by INFINITI Of Bellevue on 07/29/2024
2018 Infiniti Q50 Luxe/sport Owner, we appreciate you taking the time to leave us this feedback! We are so pleased you enjoyed your visit to INFINITI Of Bellevue! We can't wait to see you again, have a great day.
by 2017 INFINITI QX60 Owner on 07/21/2024Verified Service
The service was okay. The only issue was I did not receive $10.00 off the oil change. The service person did not seem to know about it. As a longtime customer, I was expecting some sort of discounts for the service.
by INFINITI Of Bellevue on 07/24/2024
Thank you very much for taking the time to leave your feedback Donna. We are sincerely sorry about your recent experience, when you have the free time please reach out to our service manager Janell so she can gather some details and figure out what happened, her direct line is 425-605-1369. Thank you very much again for you feedback Donna, we value you and your business.
by 2019 INFINITI QX60 LUXE/PURE Owner on 07/12/2024Verified Service
Asha was very helpful, explaining what service was needed. She answered my questions well, got me a great loaner car and kept me informed as we went thru the process.
by INFINITI Of Bellevue on 07/24/2024
Thank you for your feedback and 5-star review! We are glad to hear that Asha was so thorough and detailed throughout your service visit from answering questions, to getting you into a nice loaner vehicle, she is truly an asset to the team! We value you and your business and we look forward to seeing you on your next visit!
by 2022 INFINITI QX60 AUTOGRAPH Owner on 04/18/2024Verified Service
David Libby in the service department was very professional, did a good job to explain what they found wrong with my vehicle and did the work in a timely fashion. I also appreciated the video provided by the technician to show me where they detected the issue with the vehicle.
by 2017 INFINITI QX50 Owner on 04/13/2024Verified Service
The service department team is always quick to receive you make sure everything is documented and let you know a reasonable timeframe for the work. Love I can always look forward to good cup of coffee and a treat! Thank you for the consistent 5 star service!
by Fred R. on 03/11/2024Verified Purchase
Salesman, Art, was very polite and professional, but was not present at the closing so I never met him face-to-face. Others at closing were also pleasant and easy to do business with. Car was immaculate. It has some unresolved issues, but since I bought it "No Warranty," I have not contacted the seller about them. I am a little nervous about them selling a vehicle with known defects and not revealing them to the buyer.
by Erika Adams on 03/14/2024
Thank you Fred for your recent purchase and kind review regarding Art and our team. We appreciate you and your business. We noticed that we earned 4 of 5 stars and we welcome any opportunity to make your next experience with our team the full 5 star experience we strive to provide. Please reach out to our Management team at 425.821.1600 or customercare@infinitiofbellevue.com or if you would like to discuss your experience or concerns further. Thank you for choosing INFINITI of Bellevue.
by 2012 INFINITI M37 X Owner on 01/11/2024Verified Service
Done nice and quickly. Good survey of car condition. Brought my own oil and filter (yes, you can do that!) so cost of oil change was about $45 with full synthetic. Really, they only need to improve their baked goods and coffee for this to be a much better experience. When they were in Kirkland, it was much better.
by Erika Adams on 01/12/2024
Thank you for your review and visit. We are sorry that we did not provide the full 5 star experience we strive for and we appreciate your feedback regarding our snacks and lounge area. We will look forward to your next visit with us. Thank you for choosing INFINITI of Bellevue!
by 2013 INFINITI JX35 Owner on 12/02/2023Verified Service
Arturo Centurion continues providing superior customer care and support in making sure that his customers are fully taken care of.
From the initial call, to when you arrive, to the services rendered, and even the thoughtful and genuine catch-up and conversationhis hospitality and customer-obsession goes beyond outstanding and stellar! Keep up the great work always!
by Erika Adams on 12/04/2023
Thank you for your loyalty and for allowing Arturo and our team to assist you. We are grateful for the trust you have placed in us and we are happy that Arturo provided you with a superior customer experience once again. We will look forward to seeing you at your next visit with us. Thank you for choosing INFINITI of Bellevue!
by 2019 INFINITI QX50 ESSENTIAL/PURE Owner on 10/27/2023Verified Service
The service was performed on schedule. The interior was not as clean as I would expect afterward. I was annoyed that they have instituted a 3% add-on for payment with credit card, which they didn't disclose in advance. If I had been notified of this, I would have brought my check book or debit card.
by Erika Adams on 11/01/2023
Thank you for your review and visit. We are sorry that we did not provide the full 5 star experience we strive for and we appreciate your feedback regarding our payment system. Please reach out to our Management team at (425) 821.1600 or email customercare@infinitiofbellevue.com if you would like to discuss your experience further. We will look forward to your next visit with us.
by 2015 INFINITI Q70 3.7 Owner on 08/16/2023Verified Service
Bellevue of Infiniti team provided an outstanding service during this visit. They always go above and beyond for their customers and provide excellent service. Thank you to service advisor Arturo C and David L for their incredible service and to technician Jorge T Robledo.
by Erika Adams on 09/07/2023
We appreciate your kind review and we are grateful for your continued business! We are that happy that Arturo, David and our team provide you with exceptional customer care and it is our pleasure assisting you. Thank you for choosing INFINITI of Bellevue and for your continued loyalty to our service team!
by 2012 INFINITI EX35/JOURNEY Owner on 04/23/2023Verified Service
When I arrived, the service department greeted me and took care of me immediately. Had all the paperwork prepared, gave me an approximate time how long the service would take, and had a loaner car waiting for me. Instead of the 2 hours it would take, they finished my service in 1 hour. Great service all around.
by Erika Adams on 04/25/2023
We appreciate you! Thank you for your recent visit and for taking time to share your kind review. We are happy that our service team took great care of you and we look forward to seeing you at your next visit with us. Thank you for choosing INFINITI of Bellevue!
by 2019 INFINITI QX60 LUXE/PURE Owner on 02/03/2023Verified Service
I have always has the best customer and service at Infiniti of Bellevue. From the level of professionalism to the helpful and friendly staff, I always feel well looked after, welcomed and my car always feels great. Jayalene and Asha always go above and beyond with suggesting the best options for service. I highly recommend this dealership.
by Erika Adams on 02/04/2023
Thank you for your contined loyalty and for taking time to share your kind review. It is always our pleasure assisting you and we are happy that Asha and Jayelene took great care of you once again. We appreciate you and your business and will be looking forward to your next visit with us!
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Service Information
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658 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Infiniti of Bellevue specializes in these services, in addition to many others.
Auto Maintenance
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Infiniti of Bellevue specializes in these makes, in addition to many others.
BMW
Infiniti
Mercedes-Benz
Nissan
Toyota
About Us
When you bring your vehicle into INFINITI of Bellevue, you can be certain your INFINITI is in good hands. With expertly trained technicians, no one knows your INFINITI better than we do. We also offer genuine INFINITI parts. These are the only parts ...
What do verified customers think about Infiniti of Bellevue in Bellevue, WA? Verified customers who visit Infiniti of Bellevue in Bellevue, WA rate this business 4.7 out of 5 stars, with 294 reviews. 658 customers favorited this location.How can I contact Infiniti of Bellevue in Bellevue, WA? To reach the sales team at Infiniti of Bellevue in Bellevue, WA, call (425) 358-9228. To reach the service department, call (425) 821-1600How can I schedule a service appointment with Infiniti of Bellevue in Bellevue, WA? You can schedule a service appointment at Infiniti of Bellevue in Bellevue, WA through CARFAX.Does Infiniti of Bellevue in Bellevue, WA have a service center? Yes, Infiniti of Bellevue in Bellevue, WA does have a service center. You can contact the service department at (425) 821-1600.
