by 2017 INFINITI QX50 Owner on 06/23/2026Verified Service
They recommended a break repair that was over $ 400.00 that was not needed. They said break pads had 3 mm left and rotors needed to be turned. I declined the repair because I could do it myself. I discovered the break pads had 6+ mm left and rotors were fine. I spent over $ 200.00 on parts I didn't need to spend.
by INFINITI of Peoria on 06/24/2026
Thank you for taking the time to provide your feedback. We strive to make service recommendations based on vehicle inspections and to help customers make informed maintenance decisions for their vehicles. We appreciate hearing different perspectives on the service experience as they help us continue refining our processes and communication. If you would like to discuss your visit further, please contact Chris Rippey, our Service Manager, at crippey@vtaig.com.
by 2019 INFINITI QX60 LUXE/PURE Owner on 06/19/2026Verified Service
I drive 2 hours from my home to have my car serviced at Infiniti of Peoria. I always come away feeling like my car has had the best service! I do rideshares so keeping my car in tiptop shape is a must! TR is the best. He listens to any concerns I may have and explains what services are needed once the initial inspection is completed. Highly recommend!!
by INFINITI of Peoria on 06/22/2026
BirdAI suggested reply
Your positive experience truly means the world to us! Driving two hours for your vehicle's service is a significant commitment, and we are so glad that the experience consistently feels worth it. Keeping your car in excellent condition for ridesharing is so important, and it is wonderful to hear that you always leave feeling confident in the care your vehicle receives.
We are equally thrilled to hear that TR has made such a positive impression with his attentiveness and clear communication. We will be sure to pass along your kind words! Thank you for your continued trust and loyalty, and for taking the time to share such a thoughtful recommendation. We look forward to seeing you at your next visit!
by 2014 INFINITI QX60 HYBRID Owner on 05/09/2026Verified Service
Drove it in with a check engine light on. After they checked it out vehicle no longer Drove and every single light on the dash was lit up. Only good thing about visit is thatwas i wasn't charged for the visit. Had to have my car towed home. Was driving fine other than the light before visit.
by INFINITI of Peoria on 05/19/2026
We understand how disruptive it can be when a vehicle leaves a service visit in a different condition than when it arrived. Our team is committed to careful diagnosis and proper handling of every vehicle throughout the process, and feedback like this is important for our internal review. We appreciate you taking the time to share your experience. Please contact Chris Rippey, our Service Manager, at crippey@vtaig.com so we can review the situation with you directly.
by Jack H. on 05/01/2026Verified Shopper
Gave me the runaround declined to take my deposit ? Then said they sold it and then called me back to say it's available ! Now the listing is gone and they won't answer my calls ?? Going to call Corporate and the AZ attorney General the behavior in NOT acceptable I would recommend to everyone to stay away from Peoria Infiniti/Nissan
They are Frauds and Con Artists
by INFINITI of Peoria on 05/04/2026
We appreciate feedback regarding your recent sales experience and the concerns raised about communication, availability, and follow-up. The team remains committed to providing clear information, consistent updates, and a professional and transparent process for all customers. Input like this is valuable as we continue improving coordination and responsiveness across departments. We would welcome the opportunity to discuss this further and can be reached at Jon Parske, our General Sales Manager, at
JParske@vtaig.com.
by 2026 INFINITI QX60 AUTOGRAPH Owner on 04/29/2026Verified Service
They did not solve any of the issues. They raised my headlights way too high to where I can't see the road at all now only signs. Left my car filthy from their mechanics. Stole my car and used it as their personal uber overnight raising the mileage by 100+ miles. Car still smells musty. Costs me $300 in a detail to get all the oil off my car inside and out. Caused damages inside. Don't go here.
by INFINITI of Peoria on 05/01/2026
We take your feedback seriously and understand your concerns regarding the outcome of your service visit and the condition in which your vehicle was returned. Proper vehicle handling, clear communication, and quality workmanship are important standards we strive to maintain.
We would appreciate the opportunity to review your visit and service records in more detail to better understand your concerns. Please contact Chris Rippey, our Service Manager, at crippey@vtaig.com
for further assistance.
by Dewitt L. on 03/28/2026Verified Service
Did a quick oil/filter change with a tire rotation prior to starting a road trip. Service was good, wait time was as expected and the lobby area was comfortable. Service tech was courteous and informative. Another good experience at Infiniti of Peoria.
by INFINITI of Peoria on 04/06/2026
We are happy to hear about your positive experience with your oil change, filter replacement, and tire rotation before your road trip. It's wonderful that our service met your expectations and that you found our lobby area comfortable during your visit. We're pleased that our service technician provided courteous and informative assistance throughout the process. Your continued trust means everything to us, and we look forward to serving you again in the future.
by 2003 INFINITI Q45 Owner on 12/23/2025Verified Service
Infiniti of Peoria remains the pinnacle of vehicle service providers. Josh Gaffney continues to be the Expert Customer Representative for the Service Department. He is the go-to person for any Car issue and has been since Infiniti's opening over 18 years ago. Infiniti of Peoria is the West Vally's BEST!
by INFINITI of Peoria on 12/30/2025
We deeply appreciate your wonderful feedback about our service department. It's heartwarming to know that you consider INFINITI of Peoria the pinnacle of vehicle service providers in the West Valley. Your recognition of Josh Gaffney's expertise and dedication over our 18-year history means everything to our team. We're honored to have earned your trust as your go-to solution for automotive care, and we look forward to continuing to provide you with the exceptional service experience you've come to expect from us.
by 2018 INFINITI QX30 PURE/ESSENT/LUX/SPT Owner on 11/29/2025Verified Service
My batteries finally expired in my 2017 QX30. Found out there is a main battery under the hood and an auxiliary battery under the passenger floor. The team at Infiniti of Peoria did a great job. Parts were in stock and they had me finished in about 2 hours. Thanks team.
by INFINITI of Peoria on 12/22/2025
Thank you for sharing your experience! We're pleased our team efficiently handled your 2017 QX30 battery replacement. Your feedback means a great deal to us at INFINITI of Peoria.
by Ken F. on 09/15/2026Verified Service
Prices much better than independent repair facilities. Plus they have the tools, supplies, and knowledge to effectively repair an Infinity product.
by INFINITI of Peoria on 09/18/2026
Thank you for taking the time to share your experience, Ken. It's great to hear that our pricing worked well for you compared to other options, and that our team was able to give your vehicle the specialized care it deserves. We look forward to being your go-to resource for all things INFINITI.
by 2025 INFINITI QX50 SPORT Owner on 09/01/2026Verified Service
Service advisor Spencer updated me frequently during my visit. All service was done in a timely manner.
by INFINITI of Peoria on 09/09/2026
Thank you for sharing your experience with us! It is great to hear that Spencer kept you informed throughout your visit and that everything was completed in a timely manner. We will be sure to pass along your kind words to him. We look forward to seeing you again at INFINITI of Peoria!
by 2017 INFINITI QX60 Owner on 08/14/2026Verified Service
On time service, provided pictures of what needed replacing . Provided print out of recommended services and pricing.
by INFINITI of Peoria on 08/19/2026
Thank you for sharing your experience with us. It's great to hear that your service was completed on time and that our team kept you informed with pictures and a clear breakdown of recommended services and pricing. We believe transparency is important, and we're glad that came through during your visit. We look forward to seeing you again!
by Cloit N. on 07/26/2026Verified Service
Was not happy
My car is now leaking water
Could not replace my car key
Bought a car without a board to cover beneath the steering wheel and they said will fix it but later advised me to look for it somewhere
by INFINITI of Peoria on 07/29/2026
We understand how important it is for customers to feel supported after taking ownership of their vehicle. Our team strives to provide a positive experience beyond the initial purchase and assist with customer concerns whenever possible. If you'd like to discuss your experience further, please contact our General Sales Manager, Jon Parske, at JParske@vtaig.com.
by Ernesto H. on 07/01/2026Verified Shopper
Heather was amazing! She was professional, friendly, and made the entire experience smooth and enjoyable. Her attention to detail and outstanding customer service truly stood out. Thank you, Heather, for going above and beyondI really appreciate it!
by INFINITI of Peoria on 07/07/2026
We are overjoyed to hear about your experience with Heather! It is truly wonderful to know that her professionalism, friendliness, and dedication to detail made such a meaningful impression. She is a valued member of our team, and feedback like yours is a genuine reflection of the standard of care we strive to provide every customer. Thank you, Ernesto, for taking the time to share this it means a great deal to all of us at INFINITI of Peoria.
by 2021 MERCEDES-BENZ GLC 300 4MATIC Shopper on 06/07/2026Verified Purchase
Working with Heather G. Was a blast. They were helpful and served every need. Last car I bought was from their Nissan dealership, this infiniti dealership is top notch.
by INFINITI of Peoria on 06/09/2026
We are utterly delighted to hear about your outstanding experience with our team! It's wonderful to know that Heather provided you with exceptional service and took care of all your needs throughout the process. Your satisfaction means everything to us, and we're honored that you chose to work with us again.
Thank you for recognizing the quality of service at INFINITI of Peoria and for taking the time to share your positive experience. We truly appreciate your loyalty and trust in our dealership, and we look forward to serving you again in the future.
by 2021 INFINITI QX50 ESSENTIAL,SENSORY Owner on 05/08/2026Verified Service
The service was on 4/23/26..Im still waiting on them to finish the job.They order a piece for my driver side seat belt and a piece for my steering. I called twice to find out if the pieces came in and I left a message no one even return my call.
by INFINITI of Peoria on 05/19/2026
Ongoing delays with parts and lack of callback can be frustrating, especially when a repair is already in progress. Our team works to keep service updates clear and timely so customers know where things stand throughout the process. We appreciate you bringing this to our attention. Please contact Chris Rippey, our Service Manager, at crippey@vtaig.com so we can check the status of your parts and follow up with you directly.
by Julie C. on 04/24/2026Verified Service
Always top notch service! I live in CO and only trust Josh to service my 2016 QX50. It is worth the drive for work done right!
by INFINITI of Peoria on 04/28/2026
Thank you for your loyalty and trust! It means so much that you make the journey from Colorado for your QX50's service. We're honored to be your trusted choice and look forward to continuing to provide you with excellent automotive care.
by 2019 INFINITI Q50 LUXE/SPORT/SIGNATURE Owner on 04/06/2026Verified Service
I keep going back to Infiniti of Peoria because of Josh in the service department. He always goes above and beyond for me and my car. He's a valuable employee.
by INFINITI of Peoria on 04/09/2026
We deeply appreciate your wonderful feedback about your experiences with our service team. It's truly heartwarming to hear that you continue choosing INFINITI of Peoria because of the exceptional care you receive. Knowing that Josh consistently exceeds your expectations and provides outstanding support for both you and your vehicle means everything to us. Your recognition of his dedication highlights exactly the kind of service excellence we strive to deliver every day. We're grateful for your loyalty and trust in our team.
by 2021 INFINITI QX80 LUXE/PREMIUM SELECT Owner on 04/06/2026Verified Service
Josh is the best! Been going to him for the past 5 years and not one issue. Always provides top notch service
by INFINITI of Peoria on 04/08/2026
Thank you for your review! We're delighted to hear about your wonderful experience over the past five years. Your loyalty means the world to us, and we look forward to continuing to provide you with outstanding service at INFINITI of Peoria.
by 2021 INFINITI QX50 LUXE Owner on 03/28/2026Verified Service
I'm so impressed with the service department, I would definitely buy another Infiniti based on the service.
by INFINITI of Peoria on 04/06/2026
Thank you for sharing such wonderful feedback about our service department. Your confidence in choosing us again based on the exceptional service experience you received truly means the world to us. We take great pride in ensuring every service visit exceeds expectations, and knowing that our team's dedication has made such a positive impression reinforces our commitment to providing outstanding care. Your satisfaction is our priority, and we look forward to continuing to serve you with the same level of excellence that earned your trust.
by 2018 INFINITI Q50 LUXE/SPORT Owner on 03/24/2026Verified Service
I was very grateful to get in on short notice on a Friday afternoon. Service was responsive and kind. Much appreciated.
by INFINITI of Peoria on 03/31/2026
Thank you for your wonderful feedback about your recent visit. We understand how important it is to accommodate our customers when they need assistance, especially on short notice during busy times like Friday afternoons. Your recognition of our team's responsiveness and kindness means a great deal to us. We strive to provide exceptional service that makes every visit a positive experience, and we are thrilled that we met your expectations. Thank you for taking the time to share your experience with us.
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Service Information
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4,492 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, INFINITI of Peoria specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, INFINITI of Peoria specializes in these makes, in addition to many others.
What do verified customers think about INFINITI of Peoria in Peoria, AZ?
Verified customers who visit INFINITI of Peoria in Peoria, AZ rate this business 4.6 out of 5 stars, with 567 reviews. 4,492 customers favorited this location.
How can I contact INFINITI of Peoria in Peoria, AZ?
To reach the sales team at INFINITI of Peoria in Peoria, AZ, call (833) 903-3775. To reach the service department, call (866) 579-4186
How can I schedule a service appointment with INFINITI of Peoria in Peoria, AZ?
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