by 2015 HYUNDAI GENESIS 3.8L Owner on 05/15/2026Verified Service
Every time I go to this dealership, they take very long to get an oil change done. It took an hour and 40 minutes this time. Last few times it took even longer. They also forgot to put screws back on enging sheild. My car was making lots of noise, so I took it to a local mechanic, and he tightened about 6 screws. I am not going back to this dealer again.
by 2024 HYUNDAI PALISADE LIMITED Owner on 04/29/2026Verified Service
I told them I needed to the service done in time to get to a doctor's appointment. They consulted with the shop supervisor and promised we they would get me on my way in time, even though there was a lengthy recall procedure that had to be completed. I was on my way about 30 minutes earlier than my requested time. I appreciated their concern for my schedule.
by Hyundai of Cumming on 04/29/2026
We are glad to hear that our team made your schedule a priority and completed everything ahead of time. Thank you for choosing Hyundai of Cumming and for sharing your feedback. We hope to welcome you back next time!
by 2016 HYUNDAI SONATA SPORT/LIMITED Owner on 01/12/2026Verified Service
Great Service! Just very long wait times compared to other dealers. Wish they had a snack bar like the Toyota dealerships have when people have to wait for 5 hours because there are not many places within walking distance to eat. Overall good service.
by Hyundai of Cumming on 01/12/2026
We appreciate your feedback at Hyundai of Cumming. We're glad you found our service great, but we understand your concerns about wait times and amenities. Your input is valuable, and we'll work on making improvements. Safe travels!
by 2022 HYUNDAI TUCSON LIMITED Owner on 01/04/2026Verified Service
I had to have it towed even though under warranty - Customer Service not available on Sundays.
It sat over 24 hours before a diagnosis was made, even though I had an appointment.
Had to wait 4 days for loaner car - unacceptable
harassed me about additional service when I denied it the first time.
by Hyundai of Cumming on 01/20/2026
We appreciate your feedback and are truly sorry to hear about the delays and inconveniences you faced during your service visit. It's our goal to provide prompt assistance to our valued customers, but it is apparent we missed the mark here. Your concerns regarding a lack of communication as well as having trouble securing a loaner car will be addressed with my team in efforts for overall improvement. If you would like to discuss your visit further, please feel free to reach out to us directly at 877-318-3591.
by 2020 HYUNDAI TUCSON LIMITED/SEL/SPORT/ Owner on 12/29/2025Verified Service
The service manager was good in taking off taxes but they overcharged and told me my radiator and axels were not covered under my warranty from wear and tear. Lies because I got pictures and they were not worn.
Do not use or buy a Hyundai because they will make an excuse to say it's not covered under warrenty
by Hyundai of Cumming on 01/20/2026
We appreciate your feedback and are sorry to hear about your frustration. It's never our intention to mislead or disappoint our customers. We would like the opportunity to discuss this further with you so we can better understand what happened and see how we can assist you moving forward. Please give me a call at your earliest convenience so that we may address any remaining concerns. Thank you, {contact.name} - {contact.title} - {contact.phone} - {contact.email}
by 2019 HYUNDAI TUCSON LTD/SEL/SP/ULT/VAL Owner on 12/24/2025Verified Service
Spent a morning waiting for an oil change and fluid top off service for my daughter's car only to find out that during an extended trip through inclement weather the next day, she did not have any windshield wiper fluid. It put her in a bad spot that I did not appreciate. I also reported this to the service advisor.
What else did they say they did but did not??
by Hyundai of Cumming on 01/20/2026
We're very concerned to receive your feedback and I apologize that your most recent visit with us did not meet the high standards we set here. I will make sure this feedback is addressed with our team so that we can improve our processes moving forward. If you would like to speak about what happened. Thank you, {contact.name} - {contact.title} - {contact.phone} - {contact.email}
by Angelicanicole R. on 10/10/2025Verified Service
All the service representatives that came in contact with at my latest experience was great. They kept me update to date on how the service was going and how long I had remaining until the job was completed. They explained the jobs that were done in detail with price explanations.
by owner on 10/10/2025
We're grateful to hear you had a positive experience with our team at Genesis of Cumming. We appreciate your feedback and are here whenever you need us.
by 2020 HYUNDAI SANTA FE LIMITED/ULTIMATE Owner on 09/26/2025Verified Service
Pricing was ridiculously high. $90 for an oil change, $174 for a brake flush. 59.95 for a filter change. I could have refused them but decided to go ahead this time. Since I'm out of warranty I will be looking for an alternative service place maybe Rick Case or an independent. You don't even was my car with a $400 bill !!!!
by owner on 09/27/2025
Hello. Please know your feedback is very important to us. I would appreciate the opportunity to speak with you about the total cost of your recent appointment with our Service Team. At your earliest convenience, would you send me an email with your preferred method of contact so we may discuss this? Sincerely, Chris Segura, General Manager, Hyundai & Genesis of Cumming, csegura@hyundaiofcumming.com
by Rachel A. on 09/22/2025Verified Service
Service here is poor. It took then almost 4 hours to a pil change and alignment while I waited on my car. I had an appointment set for this as well. In the middle of working on my car, I was notified they were having a staff meeting and stopped working on my car and had to wait even longer. Customer service is NOT their priority.
by owner on 09/23/2025
Hello Rachel. We value your satisfaction and appreciate you taking the time to share your experience. We would like the opportunity to discuss your recent visit to our Service Department regarding the wait time you encountered for an oil change and alignment. Kindly provide me with your preferred contact information at a time that is best for you. Thank you, Chris Segura, General Manager, Hyundai & Genesis of Cumming, csegura@hyundaiofcumming.com
by 2022 HYUNDAI PALISADE LIMITED Owner on 08/29/2025Verified Service
Disappointing experience. Despite claiming a multi-point inspection, my car showed low tire pressure within a mile of leaving the service center. If they missed something so basic, I wonder what else was overlooked. When leaving the car at the service center for days for repairs, reaching them by phone is impossibletext replies take hours, and the only quick way to get answers is to visit in person.
by owner on 08/30/2025
Hello. Your feedback is important to us here. I would appreciate the opportunity to speak with you about your recent experience with our Service Department regarding the air pressure in your vehicle's tires, as well as the quality of communication you encountered. Please email me with your preferred contact information. Thank you, Chris Segura, General Manager, Hyundai & Genesis of Cumming, csegura@hyundaiofcumming.com
by 2025 HYUNDAI TUCSON LIMITED Owner on 05/15/2026Verified Service
Everything went very smoothly-service rep checked me in very timely. I was very comfortable in the waiting room while I waited. The work on my car was done well & I only drive 4 miles to get to the service shop!!
by 2017 HYUNDAI SONATA BASE/SE Owner on 05/13/2026Verified Service
Both of my recent services were great! Service recommendations were made with priorities,and were then done in the time projected.
by 2015 HYUNDAI SONATA SE Owner on 05/12/2026Verified Service
Ricardo The Service Technician. He Was So Easy To Talk To And He Answered All Of My Questions Which Made My Visit A Great One.
by 2023 HYUNDAI SANTA FE LIMITED Owner on 04/30/2026Verified Service
The facility is great and offers variety of service. Tori my service manager ensured everything is taken care off properly.
by Hyundai of Cumming on 05/01/2026
Thank you for choosing Hyundai of Cumming and sharing your feedback about Tori! We are always here to help! Safe travels in your 2023 HYUNDAI SANTA FE LIMITED!
by 2024 HYUNDAI TUCSON LIMITED Owner on 04/14/2026Verified Service
it was amazing, they found all the issues and was kind enough to work the pricing also, appreciate their help and service.
by Hyundai of Cumming on 04/14/2026
Thank you for choosing Hyundai of Cumming and for sharing your glowing review of our service team! We appreciate your business and look forward to serving you again in the future with the 2024 Hyundai Tucson!
by 2026 HYUNDAI TUCSON SEL CONVENIENCE Owner on 04/11/2026Verified Service
Everything was AWESOME; not a single complaint!! I look forward to spreading the word to others about Hyundai Cummings.
by Hyundai of Cumming on 04/13/2026
Thank you for your feedback! We're so glad everything went smoothly during your visit. We look forward to assisting you again at Hyundai of Cumming! Safe travels in your 2026 HYUNDAI TUCSON SEL CONVENIENCE!
by 2020 HYUNDAI TUCSON LIMITED/SEL/SPORT/ Owner on 04/09/2026Verified Service
Took 3 hrs to replace brake and turn signal light plus charged 199 for labor. Will not return or buy from them
by Hyundai of Cumming on 04/09/2026
Thank you for the review. We regret to hear that your experience with our team did not meet expectations. If you'd like to discuss these concerns further, please feel free to reach out to us directly at 877-318-3591.
by 2021 HYUNDAI SONATA SEL PLUS Owner on 03/30/2026Verified Service
Scheduled Recall Service before work. Waited 2 hours, late to work, only to be told you didn't have the part.
by Hyundai of Cumming on 03/31/2026
Thank you for the review. We sincerely apologize for any frustration or inconvenience caused by this experience. Your feedback is valuable and will be used to help us improve our service processes moving forward. Please feel free to reach out to us directly at 877-318-3591 to discuss these concerns further and work toward an appropriate resolution.
by Dianne F. on 03/29/2026Verified Purchase
This was the BEST car buying experience that I have ever had !!!!!! Everyone
was friendly, knowledgeable, and helpful. They answered all questions and were
very accommodating to my needs I love my car and feel safe driving it.
.
by Hyundai of Cumming on 03/31/2026
Hi Dianne, it's wonderful to hear that you had such a positive experience at Hyundai of Cumming! We appreciate your feedback and wish you safe and happy driving in your new car!
by 2026 HYUNDAI PALISADE XRT PRO Owner on 03/18/2026Verified Service
Great customer service handled professionally. Was in and out in the time they said. Thanks for all of your help in the process.
by Hyundai of Cumming on 03/18/2026
We love to hear the Hyundai of Cumming team delivered such prompt and professional service! Thank you for sharing your feedback. Safe travels in your 2026 HYUNDAI PALISADE XRT PRO!
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Service Information
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11,013 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Hyundai of Cumming specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Hyundai of Cumming specializes in these makes, in addition to many others.
What do verified customers think about Hyundai of Cumming in Cumming, GA?
Verified customers who visit Hyundai of Cumming in Cumming, GA rate this business 4.3 out of 5 stars, with 786 reviews. 11,013 customers favorited this location.
How can I contact Hyundai of Cumming in Cumming, GA?
To reach the sales team at Hyundai of Cumming in Cumming, GA, call (470) 281-9246. To reach the service department, call (470) 533-5100
How can I schedule a service appointment with Hyundai of Cumming in Cumming, GA?
What are the shop amenities offered by Hyundai of Cumming in Cumming, GA?
Hyundai of Cumming in Cumming, GA offers the following amenities: Business Center, Complimentary Drinks, Courtesy Loaners, Courtesy Shuttle, Free Car Wash, Free Wi-Fi, Kid's Playroom, Mobile Charging Station, Quiet Room, Snacks and Valet Service, among others.
Does Hyundai of Cumming in Cumming, GA have a service center?
Yes, Hyundai of Cumming in Cumming, GA does have a service center. You can contact the service department at (470) 533-5100.
