by 2017 HYUNDAI SANTA FE SPORT Owner on 06/19/2025Verified Service
great work. better communication is needed for me. I had a leak, that I felt could have been addressed before leaving, instead of bringing it back to be fixed.
by 2025 HYUNDAI PALISADE CALLIGRAPHY/CALL Owner on 06/16/2025Verified Service
Took a little longer than expected given I had an appointment for the service. The sales and service employees were exceptionally nice and accommodating.
by Kristie H. on 05/20/2025Verified Service
Was sent a link to a list of recommended services after they had completed an inspection of my car. I responded to it but when I picked up my car the services I selected were not completed. They said my ticket was closed out before they received the questionnaire back.
by 2022 HYUNDAI TUCSON SEL Owner on 04/14/2025Verified Service
We liked that they could identify the problem in one day and get the required part the next day so I was without a car for only 3 days. As a retiree it was not a hardship to be without a car for that short time. The dealership had a nice staff person who chauffered us back and forth to leave and get the car.
by Paul A. on 04/12/2025Verified Shopper
Out of town, buyer, worked with salesman for four days on the phone, getting documents, Carfax, etc. Had the car sent out for a private inspection. Told him I would call first thing in the morning to finalize the deal. He texted me that morning and told me the car was sold. Awful experience, awful salesman, awful dealership.
by 2013 FIAT 500 LOUNGE Shopper on 02/08/2025Verified Purchase
It was the easiest purchase of a vehicle I've ever made. The entire process was made in less than 1 hr. This used vehicle was clean and ready to be driven. The entire sales staff, including the service and parts personnel were made available to answer questions about this specific vehicle. This entire stores rates an A++++
by 2015 CHEVROLET CORVETTE STINGRAY Z51 3LT Owner on 01/10/2025Verified Service
Walked in Hyundai of Auburn needing help dealing with a vehicle. Mr. Scott Wilder approached me with a very pleasant attitude. As well as giving me giving me the correct information to help me. Where we could do business i would highly recommend anyone to go here. Also if you can ask for Mr. Scott wilder a very intelligent and helpful guy.
by 2017 HYUNDAI SANTA FE SPORT Owner on 01/01/2025Verified Service
Hyundai of Auburn provided Excellent Customer Service form the first contact I made via a phone call till I drove off the lot in my new vehicle. Kavin Robertson provided Excellent customer service. He listened to me and provided me with the exact cat I needed to match my budget and my lifestyle. They have earned a lifetime customer for a job well done. Thank you! Paige Coogle
by 2022 LEXUS LS 500 BASE/500 F SPORT Shopper on 12/30/2024Verified Purchase
Everything was perfect. Ryan did a LOT of work taking pictures and spending time with me texting and on the phone. We drove 12 hours from Dallas to Auburn. It did a great test drive, and the car was exactly what I was looking for. The financing was perfect, also. It was one enjoyable experience. I give them a 15 out of 10. David Cogburn
by 2024 HYUNDAI TUCSON LIMITED Owner on 12/16/2024Verified Service
We had our car serviced and when we picked up the car the oil filter was damaged and oil ran out of the car. Almost ruined the motor in the car. Check engine light and oil like came on. Oil was all over the engine and back of car. Had to tow the car back to the shop. The service dept replace the filter and car fixed.
by 2024 HYUNDAI SANTA FE SEL Shopper on 12/04/2024Verified Purchase
Wonderfulno pressurethe fact Nancy is a friend she knew what I was looking for and what I needed from a vehicletest drive, toPurchase all within a few hoursvery happy and full of praise for all connected with our purchase processthank you Nancy and Hyundai of Auburn
by Scott R. on 10/12/2024Verified Service
I liked that they changed my oil. I didn't like that they left their trash in my car. That they left me waiting 5 minutes after my car was finished and I had to go into the service area to tell them that my car was done and could I go. Only one person was busy on the phone, he had my paperwork and just shoved it over to a coworker to deal with.
by 2020 HYUNDAI SONATA SEL PLUS Owner on 09/26/2024Verified Service
Car was ready for a while but when I get over he didn't notice my keys sitting on the opposite side of the desk. Plus when I tried to make an appointment at the disk he ask could he call me to schedule it I she yes and still have not received any call. When I called the service department I was told they can only schedule oil changes on the phone at the moment and she didn't ask my name or number to get back in touch.
by 2015 HYUNDAI SANTA FE SPORT Owner on 04/22/2024Verified Service
The worst dealer I've ever been to. Charged me for something that was under warranty after my engine died. Took over six weeks to fix my auto. Then broke down three different times in one week after it was repaired. I will never buy another Hyundai product. Would have given a zero star rating if it had been possible.
by 2022 HYUNDAI SANTA CRUZ LIMITED Owner on 03/31/2024Verified Service
the service was very good. The major problem was that it took 2-1/2 hours to get the oil changed. You can visit a jiffy lube and be done in 20 to 30 minutes. OUCH. The excuse was that 2 people called out sick. Did take a few $$ off for the wait. This did mess up lunch appointment.
by 2024 HYUNDAI VENUE SEL/LIMITED Shopper on 03/13/2024Verified Purchase
I had one of the best car buying experiences at Hyundai of Auburn, I came all the way from Slidell, La to buy the automobile that I wanted. Kavin made m6 buying experience even better was very knowledgeable, professional and really nice to close the deal on my new vehicle.
by 2019 HYUNDAI TUCSON LTD/SEL/SP/ULT/VAL Owner on 03/04/2024Verified Service
Hard to get appointment. Issues with paperwork. Said I needed new wipers even though they just replaced them last visit. Nobody took ownership of process so I didn't know who to talk with or who to ask questions . When I picked up my vehicle, person I checked out with didn't have answers and didn't help me find out.
by Jamie T. on 12/30/2023Verified Service
When I arrived at Hyundai Auburn for my service, Stephanie was there waiting on me. She took my car explained what they were going to do, kept me updated while they had my vehicle and called me and let me know as soon as it is ready to be picked upis a great experience and they did an amazing job fixing my car
by 2023 HYUNDAI SANTA FE CALLIGRAPHY Shopper on 10/07/2023Verified Purchase
Gavin was a delight to work with. He was well informed on what was available new, and in the certified preowned selection. I was there for only a test drive, as my plans were to wait a few more months. I was pleasantly surprised with the performance and features of the 2023 Santa Fe Calligraphy. After a day of working out the details, I walked away with my new vehicle!
by 2023 HYUNDAI PALISADE XRT Owner on 10/03/2023Verified Service
I really likes the maintenance and how they send hou a video, but I had a problem also and they didn't even look at the videos I took and said they couldn't repeat the problem. Bow I will have to take the car again. I told them what it could be and felt I wasn't listened too because I am a woman. Also the person that sold me the car said they probably won't find the problem and that's normal.
