by 2024 KIA SPORTAGE SX PRESTIGE Owner on 10/10/2025Verified Service
I had Great experience at Kia Hutchinson I waited on my car to be serviced and Jasmine was such a sweet heart. I had coffee and crackers while I waited.My oil changed was done in 1hour.
by Hutchinson Kia on 10/12/2025
We are delighted to hear that Jasmine took great care of you and your car! Thank you for the fantastic feedback. We'll see you next time here at Hutchinson Kia of Macon!
by 2024 KIA TELLURIDE SX/SX X-LINE/SX Owner on 09/20/2025Verified Service
Service time was ok. Lack of communication with service advisor. A text message was sent to notify me that my vehicle was ready. What if ???? I didn't have a phone.
by Hutchinson Kia on 09/21/2025
We appreciate your feedback and are sorry for any communication issues. We'll work on improving our process. Thank you for choosing Hutchinson Kia of Macon! Safe travels!
by 2023 KIA SPORTAGE EX Owner on 09/20/2025Verified Service
Had my oil change and tire rotation ... Enjoyed talking to Steve he wanted to make sure all went well with my experience I had Thank you Steve
by Hutchinson Kia on 09/21/2025
We're happy to hear you had a good experience with Steve and the rest of our service team. Thank you for choosing Hutchinson Kia of Macon and for sharing your feedback. Take care!
by 2019 KIA SORENTO EX/EX SPORT Owner on 09/09/2025Verified Service
All maintenance we have had here has been done with excellence. Everyone is professional here and does a great job making sure we are in the know. Only improvement needed is the time it takes to do shorter maintenance jobs.
by Hutchinson Kia on 09/09/2025
Thank you for choosing Hutchinson Kia of Macon and for providing this valuable feedback. We look forward to the next opportunity to exceed your expectations! Take care.
by 2024 KIA SORENTO SX/X-LINE SX PRES Owner on 08/04/2025Verified Service
Routine service visit! It took an hour and 15 minutes, exactly what the service agent said it would. There is a comfortable place to sit while the car is being serviced.
by Hutchinson Kia on 08/04/2025
Thank you for choosing Hutchinson Kia of Macon and for sharing your experience. See you next time!
by 2020 KIA SPORTAGE LX Owner on 07/26/2025Verified Service
The customer services skills needs alot of working on at kia. Working on the sportage is good. They need to be more kind and friendly to their customer's at all time. I love the take you home van services and pick up.
by Hutchinson Kia on 07/28/2025
Thank you for sharing your feedback. We're glad to hear that you're satisfied with the work on your Sportage and our shuttle service, but we apologize if our customer service fell short of expectations. We strive to provide a friendly and welcoming experience for all customers, so we'll certainly take this into account as we continue improving. If there's anything else you'd like to discuss or suggest, please feel free to reach out directly. Thank you, Stacey Weeks - Service Manager
by 2011 KIA OPTIMA LX Owner on 07/23/2025Verified Service
It way to long to go into let's just say if there was another Kia dealership available I would never go back.
by Hutchinson Kia on 07/28/2025
I'm sorry to hear about your experience. We strive for excellent service, and it's disappointing that we didn't meet expectations this time. If you're open to discussing further or have any specific concerns you'd like addressed, please feel free to reach out. Thank you, Andrew Olson - Sales Manager - andrew.olson@hutchinsonautogroup.com
by 2020 KIA SORENTO S/LX Shopper on 07/12/2025Verified Purchase
The finance manager was excellent. The salesman was like a person selling us a tomato. Steve was like Bailey made you feel at home. If I recommend the dealership, it would be because of Steve and Bailey.
by Hutchinson Kia on 07/14/2025
It's great to hear that Steve and Bailey made you feel at home during your visit. We appreciate the feedback on our team members, as well as your thoughts about the overall experience. If there's anything else you'd like to share or discuss further, please don't hesitate to reach out. Thank you, Andrew Olson - Sales Manager - andrew.olson@hutchinsonautogroup.com
by 2025 KIA SORENTO LX Shopper on 06/30/2025Verified Purchase
The staff at Hutchinson was very helpful with trying to find the right vehicle. I will go back for my next vehicle
by Hutchinson Kia on 06/30/2025
We're glad to hear our team at Hutchinson Kia of Macon was helpful in your vehicle search! We look forward to assisting you with your next purchase. Thanks for choosing us!
by 2022 KIA SELTOS S Owner on 06/29/2025Verified Service
I absolutely love the service and customer experience I have been with this same dealership for several years Awesome service
by Hutchinson Kia on 06/30/2025
Thank you for your loyalty and kind words about Hutchinson Kia of Macon! We're delighted to hear that you've consistently enjoyed our service and customer experience. We look forward to serving you for many more years!
by 2022 KIA TELLURIDE EX Owner on 06/26/2025Verified Service
They got me in sooner than 2 weeks they told me at first, but then the estimate was extremely high and they ended up wanting to fix some things that once I took it somewhere else wasn't even needed.
by Hutchinson Kia on 06/26/2025
It's great to hear that we were able to get you in sooner than expected, but I'm sorry the estimate didn't meet your expectations. We strive for transparency and accuracy in our assessments, so it's concerning to learn about this experience. If you'd like us to review or discuss any details further, please feel free to reach out.
Thank you,
Scott Dionne - Parts Manager - scott.dionne@hutchinsonautogroup.com
by 2023 KIA SORENTO SX/SXP Owner on 06/24/2025Verified Service
Got in my car after it was serviced and my tires needed air..I thought that was included in rotating tires and the inspection
by Hutchinson Kia on 06/24/2025
I'm sorry to hear about your experience with the tire service. Ensuring that all aspects of vehicle maintenance are thoroughly addressed is important, and it seems we missed a step here. Please feel free to reach out so we can make this right for you. Thank you, Stacey Weeks - Service Manager
by Patce49@gmail C. on 06/22/2025Verified Purchase
Awesome customer service with very pleasant sales personnel! Went above and beyond to get me in a vehicle the same day!
by Hutchinson Kia on 06/23/2025
Thank you for sharing your experience with Hutchinson Kia of Macon! We're delighted to hear that our team provided awesome customer service and got you into a vehicle the same day. Enjoy your new ride!
by 2014 KIA OPTIMA LX Owner on 06/20/2025Verified Service
Terrible customer service. Robbed me $350 and decided that they couldn't work on my car because I didn't have service records from 2015. Couldn't get a hold of them while towing or checking on things. Just terrible from start to finish.
by Hutchinson Kia on 06/30/2025
I'm sorry to hear about your experience with our service. We strive for clear communication and customer satisfaction, so it's concerning to read this feedback. I'd like the opportunity to address these issues directly and see how we can make things right for you. Please feel free to reach out at your convenience. Thank you, Stacey Weeks - Service Manager
by Jsheeley68@gmail C. on 06/10/2025Verified Service
There were some communication issues at first, but once I brought those to the attention of management, Hutchinson stepped up and made things right. Special shout-outs to Jasmine, Jeremy, and Stacey for getting things straightened out.
by Hutchinson Kia on 06/10/2025
We're glad to hear that our team at Hutchinson Kia of Macon was able to address your concerns and make things right. Jasmine, Jeremy, and Stacey will be thrilled with the shout-out! Thank you for giving us the opportunity to improve your experience.
by Melody T. on 06/01/2025Verified Service
Just bought my car last week and I can say they detailed it better than any new car I've ever owned clean as a whistle.
by Hutchinson Kia on 06/02/2025
Melody, we're delighted to hear that your car was detailed to perfection at Hutchinson Kia of Macon! Enjoy the ride and thanks for choosing us!
by 2017 KIA OPTIMA LX Owner on 05/30/2025Verified Service
The service was excellent!!! They took my car in on time, and the next thing I knew, they were done. Suggestions were given and took care of them immediately.
by Hutchinson Kia on 05/30/2025
We're delighted to hear that you had an excellent service experience at Hutchinson Kia of Macon! It's great to know our team was efficient and provided helpful suggestions. Thanks for choosing us, and we look forward to serving you again!
by 2024 KIA FORTE GT LINE Owner on 05/18/2025Verified Service
After sitting and waiting, I was given keys and asked to pay before services were rendered. While standing at the desk to checkout, a technician walked up and asked for the keys to pull my car around.
by Hutchinson Kia on 05/19/2025
It sounds like there was some confusion during your visit, and I apologize for any inconvenience this may have caused. We strive to provide a seamless experience, and it's clear we missed the mark here. Please feel free to reach out if you'd like to discuss this further. Thank you, Stacey Weeks - Service Manager
by 2016 KIA SORENTO SX/SX LIMITED Owner on 05/10/2025Verified Service
Had to wait 2 weeks for appointment before they would put car in for repairs car was not usable had to have rollback take it there - when picked up the drivers carpet was full of dirt and sand
by Hutchinson Kia on 05/12/2025
Thank you for sharing your experience with us. We apologize for the inconvenience and delay in getting your car serviced at Hutchinson Kia of Macon, as well as the condition it was returned in. Your feedback is important to us, and we'll work on improving our service standards moving forward. If there's anything else we can do to assist you, please let us know!
by 2024 KIA FORTE LX/LXS Owner on 05/08/2025Verified Service
They always do right by me and for that I say thank you because they have seen me quite a bit the last few months
by Hutchinson Kia on 05/08/2025
Thanks for your loyalty and kind words! We're glad to hear that Hutchinson Kia of Macon has consistently met your expectations. We look forward to continuing to serve you in the future!
