by 2013 KIA OPTIMA SX Owner on 09/08/2025Verified Service
I liked that I was able to get in and resolve my ongoing A/C issue the same day.
What I didn't like was having to return to Horne KIA approximately two weeks after I had just spent thousands to fix an A/C issue.
I was told that I wouldn't be charged $200+ for diagnosing the issue (but I was) when I had just been in for service and the service representative diagnosed the issue while in the service line checking in.
by Horne Kia on 09/11/2025
Thank you for your feedback. I'm glad to hear that we were able to address your A/C issue on the same day. However, I understand your frustration regarding the additional charges after your previous visit. I appreciate your concerns and would like to ensure you receive clarity on our services. Please feel free to reach out to me directly at Horne Kia so we can discuss this further and address your concerns. Your experience is important to us, and we value your input.
Sincerely,
Josh Bauman | General Manager | jbauman@hornekia.com
by 2014 KIA SOUL Owner on 09/05/2025Verified Service
The person who met me at the service area was quite nice. (I don't recall his name or specific job title.)
I am 71, and it is common for people to treat seniors a little differently, often giving a vibe that they wish we'd go away. To be treated like anyone else is greatly appreciated.
I have always avoided dealerships, but my experience at Horne Kia made me change that attitude.
by Horne Kia on 09/05/2025
Thank you so much for your kind words! I'm thrilled to hear about your positive experience at Horne Kia, especially regarding how our team treated you. It's our goal to ensure every customer feels valued and respected. We appreciate you giving us a chance and hope to see you again soon for any of your vehicle needs!
Sincerely,
Josh Bauman | General Manager | jbauman@hornekia.com
by 2023 KIA RIO LX/S Owner on 09/04/2025Verified Service
it took 5-7 minutes for someone to greet me, service started nearly 2 hours after my appointment, and when my VIN was entered in the computer to check my covered services, it was under the incorrect name. if i would not have checked again, i would have been charged a second time when i have several more free services
by Horne Kia on 09/08/2025
Thank you for sharing your experience with us. I appreciate your feedback regarding your recent visit to Horne Kia. It's important for us to ensure that our customers receive timely and accurate service, and I understand how frustrating this situation must have been for you.
Please feel free to reach out to me directly so I can address your concerns more thoroughly. Your satisfaction is very important to us, and we want to make things right. Thank you for bringing this to our attention.
Sincerely,
Josh Bauman | General Manager | jbauman@hornekia.com
by Micharl G. on 08/25/2025Verified Purchase
Salespeople were great, but their doc and prep fees are the highest I've seen. Pretty much wiped out all the discounts on the car. Waited for finance forever. I got there at 5:30 and didn't get home until 10:15. Wouldn't recommend them just because of all of the high excessive fees.
by Horne Kia on 08/27/2025
Thank you for sharing your experience with Horne Kia, Micharl. I appreciate your kind words about our sales team. However, I understand your concerns regarding the documentation and preparation fees as well as the wait time in finance. Your feedback is valuable, and we are always looking for ways to improve our services. Please feel free to reach out to me directly if you'd like to discuss your experience further. We hope to have the opportunity to serve you better in the future.
Sincerely,
Josh Bauman | General Manager | jbauman@hornekia.com
by 2013 KIA OPTIMA SX Owner on 08/23/2025Verified Service
Took vehicle on for A/C issues and it took a long time to receive an update. Apparently they checked the entire vehicle out for other possible problems.
Once learning the diagnosis it took longer than expected for the parts to arrive and resolve the issue completely.
Was quite costly as well for parts.
by Horne Kia on 08/26/2025
Thank you for your feedback. I understand that waiting longer than expected for updates and parts can be frustrating. At Horne Kia, we strive to thoroughly assess every vehicle to ensure all issues are addressed. I appreciate your patience during this process. If you have further concerns or need assistance, please feel free to reach out to me.
Sincerely,
Josh Bauman | General Manager | jbauman@hornekia.com
by 2024 KIA SPORTAGE LX Owner on 08/20/2025Verified Service
I loved the service providers kind, cheerful attitude. I trust the dealerships service department more than anywhere else I'd go. Tons of seat/couches! The only thing I would recommend is Kia providing a bar/spa/cafe to spend time it while waiting for service. lol I know that's a lot though.
by Horne Kia on 08/20/2025
Thank you for your wonderful review! I'm thrilled to hear that you loved the service at Horne Kia and appreciate our team's kind and cheerful attitude. It's great to know you trust our service department! Your suggestion about a bar/spa/cafe is interesting, and we truly value your feedback. Looking forward to welcoming you back for any future needs!
Sincerely,
Josh Bauman | General Manager | jbauman@hornekia.com
by 2020 KIA SEDONA EX/SX Owner on 08/18/2025Verified Service
I requested your Essential Services$129.95 which I understand included a tire rotation which I see is not listed on your service performed plus I placed a stripe of tape on my driver's side front rim with the hopes that same rim will show up on another rim, but it didn't
by Horne Kia on 08/19/2025
Thank you for your feedback regarding your recent experience with Horne Kia. I understand your concerns about the Essential Services package and the tire rotation not being listed, as well as the issue with the rim. I appreciate your input and encourage you to reach out to me directly so I can address these discrepancies. Your experience is important to me, and we aim to uphold our high standards of service. Thank you for choosing Horne Kia.
Sincerely,
Josh Bauman | General Manager | jbauman@hornekia.com
by 2020 KIA TELLURIDE S Owner on 08/15/2025Verified Service
The service guys was nice. I had an appointment and was told an hour and a half which then turned into 3/4 hours to be told they were gonna do more work. I love going to Kia because they inspect the whole vehicle. 2 weeks later from my service and them fixing what they recommended I could hear a grinding sound from my rear brakes. needless to say I've been disappointed by my last services from kia
by Horne Kia on 08/18/2025
Thank you for sharing your experience with us. I appreciate your feedback about the service at Horne Kia, and I understand your concerns regarding the extended wait time and the issue with your rear brakes. Our goal is to ensure complete satisfaction with your vehicle. I invite you to contact me directly so I can address these issues more thoroughly. Thank you for choosing Horne Kia.
Sincerely,
Josh Bauman | General Manager | jbauman@hornekia.com
by 2016 KIA SOUL Owner on 08/03/2025Verified Service
Honestly I cannot think of anything I didn't like.
From my initial phone call to leaving after service everything was outstanding.
I live in a different part of the valley and now understand why my husband chose to deal with Horne. They go above and beyond and I have come to completely trust them with my car.
by Horne Kia on 08/04/2025
Thank you for your wonderful review! I'm so glad to hear that your experience with Horne Kia was outstanding from start to finish. It means a lot to us to know that you've come to trust us with your vehicle. We appreciate your feedback and look forward to serving you again in the future!
Sincerely,
Josh Bauman | General Manager | jbauman@hornekia.com
by 2017 KIA OPTIMA EX Owner on 07/30/2025Verified Service
Horrible service. Treated me like a stupid women. Told me there was nothing wrong with smoke coming out the tailpipe of the car. Told me at first there was a bad gasket, then called back 5 minutes later and said nevermind, the engine was just dirty.
by Horne Kia on 07/31/2025
Thank you for your feedback. I understand your concerns regarding the service you received at Horne Kia, especially related to the smoke from your vehicle. It's important to us that every customer feels respected and heard. I encourage you to reach out directly to me, so I can address your experience and ensure we maintain the high standards we strive for. We are committed to ensuring a better experience moving forward.
Sincerely,
Josh Bauman | General Manager | jbauman@hornekia.com
by 2025 KIA SORENTO SX/SXP Owner on 07/18/2025Verified Service
Very slow. Oil change tire rotation and 1st check up 3 hours to complete. When done I paid the cashier from the cover page of the bill. When I got home I was looking over the paperwork and all the rest of the pages was for someone else's car. Called the service advisor left a voicemail asking what does he want for me to do with the paperwork. Never got a callback.
by Ira on 07/21/2025
Thank you for your feedback, and I'm sorry for the delay during your visit, it was a peak time for us, but we understand that waiting that long can be frustrating. I also apologize for the paperwork mix-up. If you still have the extra documents, you're welcome to shred them or drop them off. We'll be happy to get you the correct paperwork at your convenience along with a exterior car wash to rinse off the rain from the weekend.
Again our apologies.
Respectfully,
Ira Wolfson
Service Director
Horne Kia
by 2022 SUBARU ASCENT LIMITED Owner on 06/22/2025Verified Service
I asked them not to wash my car, only to service it. They washed it anyways, and then returned my brand new car with a nice scratch on the side door. I'm due to deliver my baby any day, and now I won't get my car back until Monday. I was told it was an over night thing, and that turned into an entire week.
by Horne Kia on 06/25/2025
We acknowledge your review and are currently looking into the events you've detailed.
by 2023 KIA SORENTO SX/SXP Owner on 05/13/2025Verified Service
Liked the quick in and out. Didn't like the fact that they were to perform maintenance on the cabin filter and air filter, only to receive a recommendation after leaving the dealership a day later stating I need to replace both per their recommendation. Makes me wonder how they performed maintenance on the cabin air filter?
by Horne Kia on 05/14/2025
Thank you for your feedback. I appreciate you sharing your experience with us. I'm glad to hear you liked the quick service at Horne Kia. However, I understand your concerns regarding the maintenance of your cabin and air filters. Your experience is important to us, and we take these matters seriously. I invite you to contact us directly so we can address your concerns and ensure you're fully satisfied with your vehicle's service. Thank you for choosing Horne Kia!
Sincerely,
Josh Bauman | General Manager | jbauman@hornekia.com
by 2024 KIA SPORTAGE X LINE Owner on 05/01/2025Verified Service
My customer service person was very attentive and kept me apprised on the work being done to my vehicle. She also checked in with me to be sure I didn't need anything. I had picked a day, but the lounge was comfortable to wait in. I was happy with the work done and with the complimentary car wash. Thank you.
by Horne Kia on 05/01/2025
Thank you for your wonderful review! We're thrilled to hear about your positive experience at Horne Kia. It's great to know that our customer service was attentive and that you enjoyed our comfortable lounge while waiting. We appreciate your kind words and look forward to serving you again in the future!
Sincerely,
Josh Bauman | General Manager | jbauman@hornekia.com
by 2023 KIA K5 LXS Owner on 04/25/2025Verified Service
Jimmy was great and personable. The techs did forget to reset the oil change notification and I had to go back and they still weren't able to do it, luckily I figured it out on my own. They also don't put reminder stickers for the next oil change. Just nit picking otherwise no issues
by Horne Kia on 04/25/2025
Thank you for your feedback! I'm glad to hear that Jimmy provided great and personable service during your visit to Horne Kia. I appreciate your input regarding the oil change notification and reminder stickers; your suggestions help us improve our services. If there's anything else you'd like to discuss or if you need assistance, please feel free to reach out. We look forward to seeing you again!
Sincerely,
Josh Bauman | General Manager | jbauman@hornekia.com
by 2017 KIA FORTE LX/S Owner on 04/19/2025Verified Service
The service that I received was very good. I arrived for my appointment and was driving home two hours later with a new side mirror that replaced a faulty one.
The only negative aspect was that I had the car in to check the mirror in February, and they told me that the part would be in in three weeks. I called in early April, and they said the part was in. I felt that Horne Kia should have called me when the part was available.
by Horne Kia on 04/19/2025
Thank you for your feedback! We're glad to hear that you received good service and are now driving home with your new side mirror. We understand your concern regarding the communication about the part availability, and we appreciate you bringing it to our attention. Your input helps us improve our service. If you have any further concerns or wish to discuss this matter, please feel free to reach out to us at Horne Kia. We look forward to serving you again!
Sincerely,
Josh Bauman | General Manager | jbauman@hornekia.com
by 2018 KIA SOUL PLUS Owner on 04/07/2025Verified Service
They worked so hard to help me with my warranty and went above and beyond to make sure that I understood everything relating to my recalls. Thank you Dustin, Barb, Peter and the whole Gilbert Horne Kia especially the driver. I lost two brothers a week after my wedding and to get my car resolved really melts my heart. Thank you all :)
by Horne Kia on 04/07/2025
Thank you for your heartfelt review! We're so glad to hear that our team at Horne Kia was able to help you with your warranty and recalls. It means a lot to us to know we could provide support during such a challenging time. We're proud of our employees, like Dustin, Barb, and Peter, for going above and beyond for our customers. We appreciate your kind words and hope to see you again soon!
Sincerely,
Josh Bauman | General Manager | jbauman@hornekia.com
by 2021 KIA TELLURIDE SX Owner on 03/23/2025Verified Service
I went in for a pre-trip checkup, and the technicians discovered that there was a leak in the axle. The advisor said that the part was in stock and it would take 24 hours to repair. The rental car was arranged. A couple of hours later, I received a call that the car was ready for pickup. Everything was done within four hours. Great news! I relieved a lot of stress, I appreciate the efforts by everyone.
by dee93464-c6e4-44c8-95f5-809c12735cdb on 04/24/2025
Thank you for sharing your experience with us! We're thrilled to hear that your pre-trip checkup at Horne Kia went smoothly and that our team was able to quickly address the axle leak. It's great to know we alleviated your stress and got you back on the road in such a short time. We appreciate your kind words and hope to see you again for any future needs!
Sincerely,
Josh Bauman | General Manager | jbauman@hornekia.com
by 2024 KIA SPORTAGE LX Owner on 03/14/2025Verified Service
Took my car in because backup lites weren't working.....also battery was down to 45 percent....Dont know why I only have 2200 miles on the car......Turns out the backup lite does work but its on the bottom of the back bumper and no one knew that till the tech had it....Very weird as I would think that the consultant would have realized that when checking the car in.....I ended up with new wiper blades and tech charged the battery....
by dee93464-c6e4-44c8-95f5-809c12735cdb on 04/24/2025
Thank you for sharing your experience with us. We appreciate your feedback regarding the backup lights and the battery issue with your vehicle. It's important to us that our consultants and techs provide thorough inspections, and we understand how unexpected situations like this can be frustrating. We're glad to hear that you were able to get your wiper blades replaced and the battery charged. If you have any further concerns or need assistance, please don't hesitate to reach out to us at Horne Kia. We look forward to serving you again!
Sincerely,
Josh Bauman | General Manager | jbauman@hornekia.com
by 2014 KIA SORENTO EX Owner on 03/08/2025Verified Service
Had taken car there for what was thought a dead battery but was told it needed a number of things replaced and/or repaired. After a bill of almost $900 it was picked up and again had the same problem within hours of being picked up. Horne Kia had the car picked up at the place it stopped running and taken back to the shop for another repair. After all this time it was finally picked up again but fortunately no more charges assessed.
by dee93464-c6e4-44c8-95f5-809c12735cdb on 04/24/2025
Thank you for sharing your experience with us. We understand your frustration regarding the issues with your vehicle, and we appreciate your patience during the repair process. At Horne Kia, we strive to provide quality service, and we're glad we could assist by picking up your vehicle when it faced further problems. If there are any remaining concerns or if you need further assistance, please reach out to us directly. Your feedback is valuable, and we aim to ensure your vehicle is operating smoothly.
Sincerely,
Josh Bauman | General Manager | jbauman@hornekia.com
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Service Information
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15,450 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Horne Kia specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Horne Kia specializes in these makes, in addition to many others.
Ford
Honda
Hyundai
Kia
Toyota
Shop Amenities
Business Center
Complimentary Drinks
Courtesy Shuttle
Free Wi-Fi
Kid's Playroom
Quiet Room
About Us
What makes certified Kia service so special? With certified Kia service, your vehicle is cared for by Kia-trained technicians who understand your vehicle better than just about anyone else. Also, all of your vehicle’s work is performed within the sta...
What do verified customers think about Horne Kia in Gilbert, AZ? Verified customers who visit Horne Kia in Gilbert, AZ rate this business 4.5 out of 5 stars, with 1,181 reviews. 15,450 customers favorited this location.How can I contact Horne Kia in Gilbert, AZ? To reach the sales team at Horne Kia in Gilbert, AZ, call (480) 526-5196. To reach the service department, call (480) 813-3300How can I schedule a service appointment with Horne Kia in Gilbert, AZ? You can schedule a service appointment at Horne Kia in Gilbert, AZ through CARFAX.What are the shop amenities offered by Horne Kia in Gilbert, AZ? Horne Kia in Gilbert, AZ offers the following amenities: Business Center, Complimentary Drinks, Courtesy Shuttle, Free Wi-Fi, Kid's Playroom and Quiet Room.Does Horne Kia in Gilbert, AZ have a service center? Yes, Horne Kia in Gilbert, AZ does have a service center. You can contact the service department at (480) 813-3300.
