by 2005 FORD F150 SUPERCREW Owner on 07/31/2025Verified Service
Customer Service agent only texts and will not walk over to you to see if you want recommended services or to tell you your car is done. I don't received texts and only discover my car was done when I noticed it in the lot.
Scheduling is difficult because it's common to have the shop over booked and it's a 2 to 3 hr timeframe for an oil change
by Honda of Salem on 08/04/2025
Thank you for sharing your experience. It's unfortunate to hear about the level of communication and scheduling challenges that you felt, as we strive for efficient service and clear communication with our customers. When you have a moment, please feel free to reach out to me directly at your convenience if I can address any other questions or concerns. Thank you.
Chase Peterson - Service Manager - 971-273-4325
by 2018 CHEVROLET EQUINOX LT Owner on 07/27/2025Verified Service
I don't understand how I can make an appointment ahead of time, and put a note on the online scheduling platform reminding them my vehicle needs an unusual ol filter, please have it on hand, and then the oil filter is not there when my appointment comes up? And then the service advisor won't apologize, or even acknowledge my concern?
by Honda of Salem on 07/29/2025
Thank you for taking the time to leave a review. I apologize for the inconvenience you experienced with your appointment and the level of communication regarding your oil filter. It is important to strive to ensure our scheduling process is efficient, so it is unfrotunate that you experienced this. Please reach out if you would like me to address this further or if I can assist in any way. Thank you.
Chase Peterson - Service Manager - 971-273-4325
by 2017 HONDA CR-V LX Owner on 07/20/2025Verified Service
Ever since Andy started helping me i have had the best service. He makes sure my vehicle gets done in a timely manner. That used to never happen. I used to wait several hours for even an oil change. He always responds fast and gets my appointments set up when i need them.
by Honda of Salem on 07/21/2025
Thank you for leaving a review! Andy will be thrilled to know how much you appreciate his help and we are thrilled that he made your experience that much better. Thank you for your confidence in his work and thank you for choosing Honda of Salem. It is our privilege to serve you; we look forward to seeing you again!
by 2015 HONDA ACCORD LX Owner on 06/27/2025Verified Service
My oil change was fine, but you keep bringing back services that need to be done instead of already been done. I'm not stupid enough to do Services twice! Also, you guys were supposed to look at something on my car and call and tell me what the issue is and what it would take to fix it but a week later no call no text nothing.
by Honda of Salem on 07/01/2025
Hello,
Thank you for sharing your feedback. It's concerning to hear about the miscommunication regarding your vehicle's services. We strive for transparency and timely follow-ups, so I apologize for any oversight on our part. Please reach out at your convenience so we can address this matter directly and ensure everything is resolved properly.
Best,
Chase Peterson - Service Manager - 971-273-4325
by 2016 HONDA ACCORD EX-L Owner on 04/13/2025Verified Service
Salem Honda has consistently serviced my 2016 Accord since original purchase. I trust them to identify and notify me of all necessary maintenance and needed repairs. Recently, they notified me about a recall item they found malfunctioning and ordered the part while my car was being serviced.
by Honda of Salem on 04/16/2025
Thank you for trusting Honda of Salem with your 2016 Accord's maintenance and repairs. We're glad to hear our team has consistently met your expectations, including addressing the recent recall item promptly. We appreciate your continued support!
by 2024 HONDA HR-V SPORT Owner on 03/23/2025Verified Service
I was traveling and my low tire pressure system came on. They had me in and out in no time. They fixed my tire removed the nail and patched my tire up. The service Ashley provided and the service people was a great experience. I would definitely recommend Honda for my services.
by Honda of Salem on 03/24/2025
We're delighted to hear that Ashley and the team at Honda of Salem provided such efficient service during your travels. It's great knowing they could quickly resolve the issue with your tire. Thank you for recommending us, and safe journeys ahead!
by 2022 HONDA CIVIC TOURING Owner on 02/23/2025Verified Service
I had to reschedule due to catching a cold. Jordan booked my reschedule with no hesitation & short notice. Appointment was made for 4 PM, I arrived early & the service was completed in a timely manner. Much appreciated team Honda. I've worked with all the service members, Jordan, Ashley, Maricio & Steve, every one of them are outstanding.
by Honda of Salem on 02/25/2025
We're delighted to hear that our Honda of Salem team, including Jordan, Ashley, Maricio & Steve, provided you with outstanding service and accommodated your schedule change smoothly. Thank you for sharing your experience!
by 2010 HONDA CIVIC EXL Owner on 01/29/2025Verified Service
Knowledgeable advice toward repairs and courteous customer service. Each service recommendation was discussed with me for my approval prior to the work being done.
Due to the amount of work needed on my vehicle, Mauricio Hernandez arranged for a Lyft to take me home so the repairs could be completed by the next day. Very satisfied with this Honda Service Center for the past 10 years.
by Honda of Salem on 01/29/2025
Thank you for your continued trust in Honda of Salem over the past decade! We're delighted to hear that Mauricio and our team provided knowledgeable advice and courteous service. We look forward to serving you again in the future!
by Ron V. on 12/15/2024Verified Service
The Service Writer Gerry was extremely professional, explained the entire process and provided an update on what we need to focus on in order to keep my vehicle running in top shape. The pricing is competitive and the wait times are typical. He did not attempt to sell me any unnecessary service which definitely provides a level of trust, and this is why I will continue to use Honda of Salem.
by Honda of Salem on 12/17/2024
Ron, we're delighted to hear that Gerry provided you with such a trustworthy and professional experience at Honda of Salem. We appreciate your continued trust in us and look forward to keeping your vehicle running smoothly!
by 2023 HONDA CR-V SPORT TOURING Owner on 11/11/2024Verified Service
They changed the oil and didn't look into any of the things that I had asked them to look into, instead gave me a list of bogus performance upgrades that don't need to be done at this time, I will travel out of Salem to have work done on my vehicle for now on.
by Honda of Salem on 11/14/2024
I'm sorry to hear about your recent experience with us. We strive for thoroughness and transparency, so it's disappointing to learn we fell short of addressing your concerns. Please feel free to reach out if you'd like us to discuss this further or make things right in any way. Thank you, Chris Wright - Service Manager - cwright@lithia.com
by 2016 MINI COOPER CLUBMAN Shopper on 10/26/2024Verified Purchase
I was charged $500 for clear protection strips on the car. After I got home, I noticed two of them were messed up. I contacted the sales person, and he said he would set something up and get back to me. He never did. I then contacted the sales manager, and he told me the same thing. It has now been a week, and I have not been contacted.
by Honda of Salem on 10/29/2024
Thank you for taking the time to leave us a review. It's disappointing to hear about the issues with your clear protection strips and the lack of follow-up from our team. We strive for prompt communication, so I apologize for any inconvenience caused by this delay. Please reach out directly at your convenience so we can address this matter promptly. Thank you, Matt Perry - General Manager - mperry@lithia.com
by 2015 HONDA CIVIC EXL Owner on 10/10/2024Verified Service
i will NEVER go back to honda salem. costs were egregiously high. my service advisor was demeaning and rude and wasted over a month of my time ordering overpriced parts and actively not communicating with me or my insurance. my experience at honda salem left me in tears and i will never return or give them a cent of my business.
by Honda of Salem on 10/14/2024
I'm truly sorry to hear about your experience. We strive for respectful and efficient service, so it's concerning that we fell short in this instance. I would like the opportunity to address these issues directly with you and see how we can make things right. Please feel free to reach out at your convenience. Thank you, Chris Wright - Service Manager - cwright@lithia.com
by 2024 HONDA CR-V EXL Owner on 10/06/2024Verified Service
This is on Honda of Salem, Vehicle was given to customer off the lot on August 19 with a scatch on the trim of front passenger door. Salesman sales services center can fix it.
Piece was finally ordered and installed on October 5th. Please check your records.
Make sure records are accurate.*****
by Honda of Salem on 10/09/2024
Thank you for sharing your experience. We apologize for the delay in addressing the scratch on your vehicle's trim and any inconvenience this may have caused. Ensuring accurate records is important to us, and we appreciate your patience as we resolved this issue. If there's anything else you'd like to discuss or need assistance with, please feel free to reach out. Thank you, Chris Wright - Service Manager - cwright@lithia.com
by 2024 HONDA CR-V EXL Owner on 10/06/2024Verified Service
Vehicle was brought in to the dealership for battery replacement on August 20 and turned away by service staff.
Later managers had to come to my work to replace a dead battery because service staff didnt listen when I explained what was happening since I was given the vehicle less than 24 hours. This was all done a day after the vehicle left the lot.
Date of service SHOULD BE AUGUST 20, 2024. Fix your records.
by Honda of Salem on 10/09/2024
Thank you for bringing this to our attention. It sounds like there was a significant miscommunication, and I apologize for any inconvenience caused by the service staff not addressing your concerns initially. We appreciate your patience as we worked to resolve the issue with your battery replacement, and we'll ensure that our records are updated accurately. If there's anything else you'd like to discuss or need assistance with, please feel free to reach out directly at Chris Wright - Service Manager - cwright@lithia.com
by 2015 HONDA CIVIC EX Owner on 10/03/2024Verified Service
service was prompt (install 4 new tires). had to return to HoS when TPMS warning came on, although no visible issue. following week, issue recurred; tech reset TPMS and lowered tired pressure to 32 psi, vs 35 psi standard...
tires function properly.
by Honda of Salem on 10/03/2024
Thank you for sharing your experience with us at Honda of Salem. We're glad to hear that the service was prompt and that the tire issue has been resolved. If any further concerns arise, please don't hesitate to reach out!
by 2016 HONDA CIVIC EXL Owner on 08/28/2024Verified Service
I'm am always completely satisfied with this Honda dealer, service department is top notch, they send videos and pictures of the work while being performed. Will continue to get my Civic serviced here. Shout out to Tru in customer experience, and Carlos in service. Super friendly and helpful.
by Honda of Salem on 08/28/2024
We're delighted to hear that our service department at Honda of Salem continues to meet your expectations! Tru and Carlos will be thrilled with the shout-out. Thanks for choosing us for your Civic's maintenance needs! We will see you next time!
by 2014 HONDA RIDGELINE SPORT Owner on 08/20/2024Verified Service
The service managers were very attentive! The video review was really cool and informative! But the problem with their review of my vehicle was incomplete as they don't realize I have work done elsewhere with impeccable mechanics. Like the timing belt!
by Honda of Salem on 08/21/2024
Thank you for sharing your feedback! We're glad to hear that our service managers were attentive and that you found the video review informative. We'll take note of your comments regarding the vehicle review process at Honda of Salem. Safe driving!
by 2020 HONDA PASSPORT EXL Owner on 07/28/2025Verified Service
Excellent service. Ashley very graciously rescheduled (on short notice) my oil change appointment. Highly recommend this service department.
by Honda of Salem on 07/29/2025
Thank you for your trust and recommendation! We're glad we could accommodate your schedule and get you back on the road as soon as possible. We'll pass along your kudos to Ashley and our service team. We look forward to welcoming you back to Honda of Salem. Safe travels!
by 2025 HONDA HR-V SPORT Owner on 07/27/2025Verified Service
I have always had a good experience when I have taken my Honda in. The staff really seem to enjoy their jobs. I really appreciate the communication via text.
by Honda of Salem on 07/28/2025
Thank you for sharing your positive feedback! It's great to hear that our team at Honda of Salem has consistently provided a pleasant experience for you. We really appreciate your business, and we're glad the text communication is helpful! Safe travels!
by 2023 HONDA PILOT ELITE Owner on 07/24/2025Verified Service
Mauricio was ready for my car and got it right in. I was provided a loaner because my service was going to take over 2 hours.
by Honda of Salem on 07/25/2025
Hi there, thank you for the 5-star review! It is great to hear that your experience with Mauricio and our team was wonderful at Honda of Salem. We are honored to have your business, and we are always here to help if you need anything further!
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Service Information
1,409 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Honda of Salem specializes in these services, in addition to many others.
Oil Change
Tire Rotation
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Honda of Salem specializes in these makes, in addition to many others.
What do verified customers think about Honda of Salem in Salem, OR? Verified customers who visit Honda of Salem in Salem, OR rate this business 4.5 out of 5 stars, with 463 reviews. 1,409 customers favorited this location.How can I contact Honda of Salem in Salem, OR? To reach the sales team at Honda of Salem in Salem, OR, call (844) 940-1894. To reach the service department, call (855) 581-7464Does Honda of Salem in Salem, OR have a service center? Yes, Honda of Salem in Salem, OR does have a service center. You can contact the service department at (855) 581-7464.
