by 2020 HONDA CR-V EXL Owner on 09/15/2025Verified Service
I felt that the service representative was rushed, short on patience and did not allow me time to process materials. In the many years that I have been coming to this location, this is the first time I considered taking my business elsewhere.
The work was done as per usual.
by Honda of Owings Mills on 09/16/2025
We regret that your customer experience fell short of our standards. Your concerns matter, and we're committed to making this right. I'd appreciate the opportunity to discuss what happened and take immediate steps to address it. Please reach out to me at robertperry@group1auto.com.Thank you for the opportunity to better serve you. Robert perry, General Manager
by 2021 HONDA ACCORD LX Owner on 08/04/2025Verified Service
I'm always impressed with the professional customer service at Honda Owings Mills. Josh is my go to favorite person. Clarence is so funny, he makes my day taking me home and picking me up promptly. But this is about my vehicle right, I'm so so satisfied with the service to my vehicle. My Accord stays in great shape.
by Honda of Owings Mills on 08/05/2025
Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!
by 2017 HONDA ACCORD EX-L Owner on 08/03/2025Verified Service
It was a white glove service experience from start to finish. Yaniah Daye was my service advisor, she went above and beyond to provide exceptional service advice and the best discounts available. She also assured that my shuttle service and car wash were convenient, top notch, and completely complimentary.thanks to all the staff for helping to make my day that much brighter.
by Honda of Owings Mills on 08/04/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Honda of Owings Mills. We hope you have a great day!
by 2022 HONDA ACCORD SPORT Owner on 07/27/2025Verified Service
I'm always pleased with the level of service I receive when I come to Honda of Owings Mills for service. Blake is outstanding, professional and knowledgeable at all times. Debbie the cashier is always pleasant, keep up the good work Honda of Owings Mills!
by Honda of Owings Mills on 07/28/2025
Hi, we are so pleased you enjoyed your visit to Honda of Owings Mills! If you have any further questions, please give us a call. We're always happy to help!
by 2005 HONDA ACCORD EX Owner on 07/13/2025Verified Service
Everything was good. Matt did an outstanding job of keeping me informed on the status of my 2005 Honda Accord. This dealership is the reason why my Honda is still alive and well. Josh and Matt have always been attentive to my questions and I so appreciate these fine professional young men. They are honest and have always kept me informed of all the ins and outs regarding my "Betsy!" Much appreciated. Thank you Owings Mill!
by Honda of Owings Mills on 07/14/2025
Hello, we're happy you found our staff to be so supportive during your experience here at Honda of Owings Mills. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2016 HONDA PILOT EXLN Owner on 06/25/2025Verified Service
Vincent in service department has deceptive practices and I have saved my receipts and text messages from him proving my points of his deceptive behavior. Very dissatisfied with Honda. The service manager however was great and handled my issues with professional grace. However, I will not return to this dealership for any of my future needs
by Honda of Owings Mills on 07/18/2025
We are grateful for the opportunity to have been able to discuss your service concerns with you. Your business means a lot to us, and we sincerely hope that we will be able to resolve the matter to your complete satisfaction. Should you require any assistance in the future, please do not hesitate to reach out to me. Your continued satisfaction is our priority, and we are here to help whenever you need us. Robert Perry, General Manager robertperry@hondaofowingsmills.com
by 2023 HONDA PILOT ELITE Owner on 06/10/2025Verified Service
-I like having one person assigned to follow my service from the time I dropped my car off to the time I picked it up.
-The gentleman who operated the shuttle was friendly.
-The cashier was efficient and friendly.
-Service was completed in less than two hours!
by Honda of Owings Mills on 06/11/2025
Hello, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!
by 2019 HONDA ACCORD LX Owner on 05/19/2025Verified Service
Took a very long time for an oil change. When I got my keys back the chains were bend and keys fell off. I had my tires rotated and it feels like my tires are about to fall off. I call them back and no one picks up. They left the oil change light and tires pressure light on as well
by Honda of Owings Mills on 05/21/2025
Thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Anthony C. Ettema Service Director - Honda of Owings Mills aettema@hondaofowingsmills.com Office 667-622-9937
by 2019 HONDA PILOT TOURING Owner on 05/19/2025Verified Service
Great customer service. The car was serviced in a timely manner. The only suggestion would be to have them contact their customers once the car is ready for pick up. I ended up showing up before the shop closed and almost missed the technician to release my vehicle on that day. The car was ready but they did not call me to pick it up.
by Honda of Owings Mills on 05/20/2025
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Honda of Owings Mills! Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
by 2012 HONDA CR-V EXL Owner on 04/11/2025Verified Service
Identified with Appointment at 12:15 pm. Service Rep greeted me and reviewed my desired service. Coffee, tea, hot chocolate availability in the waiting area. WiFi available. I didn't like waiting almost two hours for an oil change and tire rotation.
by Honda of Owings Mills on 04/12/2025
Hi, thank you for your feedback. While we are pleased to hear you received good service, we apologize for the long wait you experienced. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We're committed to improving your experience on your next visit. Robert Perry General Manager robertperry@hondaofowingsmills.com
by 2019 HONDA CR-V TOURING Owner on 04/05/2025Verified Service
I liked the ease in which I was able to make an appointment and the kindness and professionalism of my service advisor, Ms Cynthia Harvey. She advised me in advance of what I needed done for my vechicle and when my service was completed she advised me that I would need to replace my tires in the near future.
by Honda of Owings Mills on 04/06/2025
Hello, we're happy you found our staff Ms Cynthia Harvey to be so supportive during your experience here at Honda of Owings Mills. We are always more than happy to assist you if anything else comes up. Take care!
by 2011 HONDA ACCORD EX-L Owner on 04/04/2025Verified Service
Vincent my service rep was very helpful and informative. Debbie the cashier is always very personable. The only issue I have had the last two times I needed service, was that they did not have the parts I needed and had to order them, so that I had to make two trips to the dealership.
by Honda of Owings Mills on 04/04/2025
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2019 HONDA ODYSSEY EXL Owner on 04/02/2025Verified Service
The advisor was horrible. Didn't receive call letting me know my car was ready, didn't go over the recommended services. I received a text AFTER I called. When I picked up the he was too busy to check me out. Another advisor had to check me out. I would never go back
by Honda of Owings Mills on 04/07/2025
Thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Anthony C. Ettema Service Director Honda of Owings Mills aettema@hondaofowingsmills.com 667-622-9937
by 2019 HONDA ACCORD SPORT Owner on 03/31/2025Verified Service
The service at this location was phenomenal as always. Brought in my accord for A123 service and it was completed in record time with Josh keeping me updated every step of the way. He's awesome! Great customer service - that's why I always choose him when I go to this location.
by Honda of Owings Mills on 04/02/2025
Hi, we're happy to hear you had such a positive experience with Josh! Feel free to reach out to us if you need anything. Have a wonderful day.
by 2009 HONDA CIVIC HYBRID Owner on 03/19/2025Verified Service
I didn't like the fact that I had called and made an appointment, which was a wait appointment, which from past experience is an hour wait. When I got there I was told it would be more like 1.5 hours. They managed to be done in 1.25 hours, so I was okay with that. They forgot to reset my maintenance minder, but I was easily able to do that myself. Debbie at check out was professional and pleasant, as usual.
by Honda of Owings Mills on 03/20/2025
We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out at aettema@hondaofowingsmills.com so we can work toward a resolution. Anthony C. Ettema Service Director
by 2022 HONDA PASSPORT ELITE Owner on 02/23/2025Verified Service
The paperwork does not indicate in writing that my tires were rotated, just the oil change. I was told that the code A1 indicated that it was done. I should not have to ask. I meant to mark my tires but did not and should not need to do so. I can only hope they were really rotated since the tires wear better when they are.
by Honda of Owings Mills on 02/27/2025
We are genuinely sorry to hear about the issues you faced in our service department. Your feedback is invaluable, and we take it very seriously. It's clear that we did not meet the standards of service that you expect. We understand how frustrating it can be when you feel your vehicle is not receiving the care it deserves. We are committed to improving our service experience and will address your concerns with our team. We want every customer to feel respected and valued, regardless of the situation. If you're willing, we would appreciate the opportunity to discuss your experience further. Please reach out to us directly at robertperry@hondaofowingsmills.com so we can work towards a resolution. Robert Perry General Manager Honda of Owings Mills (667) 622-9991 robertperry@hondaofowingsmills.com
by 2023 HONDA ACCORD EX Owner on 02/09/2025Verified Service
When u first drive in everyone is courteous and professional, prompt in assisting you.
They're all excellent team players. Offer you beverages if you like. Polite, kind, also check on you. Make sure my car is well kept in good shape. I would recommend Honda @ OWINGS MILLS ALWAYS
by Honda of Owings Mills on 02/10/2025
Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
by 2011 HONDA CR-V SE Owner on 02/01/2025Verified Service
I brought my vehicle in for them to look at the suspension. They found a lot of things that needed to be fixed. Mitchell printed of a list and went over each item that needed to be fixed. I ok'd all of repairs and Mitchell arranged a ride home for me. The repairs took a day and Mitchell arranged another ride for me back to the dealership. Everything went well and the car drives great!
by Honda of Owings Mills on 02/02/2025
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
by 2015 ACURA MDX Owner on 12/21/2024Verified Service
Service was good but slow. Promised 1.5 hours for completion. Ended up being 2.75 hours. Also I showed the guy who checked me in the coupon I received for the service. He charged me full price. I had to show him again and remind him of the coupon price. He adjusted it finally.
by Honda of Owings Mills on 12/23/2024
We are genuinely sorry to hear about the issues you faced in our service department. Your feedback is invaluable, and we take it very seriously. It's clear that we did not meet the standards of service that you expect. We understand how frustrating it can be when you feel your vehicle is not receiving the care it deserves. We are committed to improving our service experience and will address your concerns with our team. We want every customer to feel respected and valued, regardless of the situation. If you're willing, we would appreciate the opportunity to discuss your experience further. Please reach out to us directly at robertperry@hondaofowingsmills.com so we can work towards a resolution. Robert Perry General Manager
by 2013 HONDA CR-V EXL Owner on 12/19/2024Verified Service
My Service Advisor (Jermaine) during the visit was very friendly, respectful and helpful in tending to my issue. I just didn't like the time it took to replace a tire under warranty. I arrived at 9am and didn't get out until 11:50am. Overall though, I was pleased.
by Honda of Owings Mills on 12/20/2024
Hi, thank you for taking the time to leave us feedback about your experience with us. We will use your comments to refine our efforts to ensure this issue does not happen again.
1 - 20 of 679 results
Service Information
9,868 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Honda of Owings Mills specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Oil Change
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Honda of Owings Mills specializes in these makes, in addition to many others.
What do verified customers think about Honda of Owings Mills in Owings Mills, MD? Verified customers who visit Honda of Owings Mills in Owings Mills, MD rate this business 4.7 out of 5 stars, with 679 reviews. 9,868 customers favorited this location.How can I contact Honda of Owings Mills in Owings Mills, MD? To reach the sales team at Honda of Owings Mills in Owings Mills, MD, call (667) 382-8678. To reach the service department, call (410) 363-8700What are the shop amenities offered by Honda of Owings Mills in Owings Mills, MD? Honda of Owings Mills in Owings Mills, MD offers the following amenities: Courtesy Shuttle, Free Car Wash, Free Wi-Fi and Kid's Playroom.Does Honda of Owings Mills in Owings Mills, MD have a service center? Yes, Honda of Owings Mills in Owings Mills, MD does have a service center. You can contact the service department at (410) 363-8700.
