by 2019 HONDA ODYSSEY ELITE Owner on 06/15/2023Verified Service
the service manager is not easy to work with. he talks his game and will not take time to explain things. you know nothing and he knows it all. He partially charged for an oil change and tire rotation that had been paid for at time the auto was purchased. How come the last 7 were not charged but this one was? Hmm. am in the market for new auto but won't be from there. other work performed was expensive but satisfactory.
by 2020 HONDA CIVIC EX Owner on 06/08/2023Verified Service
Full point inspection is never done right.. I know I needed to get new tires and get my air filter changed but when they came to me they said everything was good.. not happy with my experience at all and I do not trust them with my car as I have not had a time where I did not have an issue with staff or my car maintenance..
by 2020 NISSAN SENTRA SV Owner on 04/23/2023Verified Service
The people who work here are always friendly and polite. They are professional in their jobs and it shows in their completed assignments. My car is always looking and running better than when I brought it in. I would highly recommend Honda of Lake City for auto work and I personally intend to continue using Homda of Lake City for my car's needs.
by 2015 HONDA ODYSSEY EXL Owner on 04/10/2023Verified Service
On both my vehicles the service department has broken something on my vehicles. On my Honda they have broken a tire sensor when putting on new tires. Not fixed yet! On my Scion they broke the antenna. Didn't fix it! Now on my Honda they broke the passenger rear view mirror. Not fixed yet! The low air sensor was a year and a half ago and according to them it's still on back order.
by 2005 CHEVROLET TAHOE K1500 Owner on 03/22/2023Verified Service
I was totally comfortable with Tommy, the sales guy. I bought the car sight unseen, but Tommy did everything that I asked and took detailed photos so I could evaluate. I trust the dealership because of their detailed inspection and thoroughly serving the vehicle prior to putting it up for sale.
So far, Im happy. Cant wait to see the car that is going to be shipped to me in Virginia in the next few days..
by 2015 HONDA CR-V TOURING Owner on 03/16/2023Verified Service
Hannah, your Service Manager, is someone I trust and appreciate! She makes me feel like a valued customer and gives me the information I need to make decisions about the care of my car. Im pleased with my repairs.
I notice that a lot of customers bring their non-Honda vehicles to this shop for repair. That impresses me. Many customers love the free car wash.
by 2019 HONDA ODYSSEY ELITE Owner on 03/03/2023Verified Service
As always excellent. They have always done a great job for us. I however would never ever buy from them because the owners, Morgan group, have a terrible reputation and I mean terrible, like big time bad, famous for taking forever to pay off trade ins, doing inferior repairs and cheating people.
by 2022 HONDA ACCORD SPORT Owner on 01/22/2023Verified Service
It took forever just to get those things done. And I had a early morning appointment. 8 hours later they called and said it was ready. I went there. They still hadn't washed it like I asked. And waited 10 more minutes for that. Yet everyone else was done.
by Gilbert Galvan on 01/23/2023
sorry for the inconvenience and delay. we should have communicated better. We had our shop foreman work on your vehicle to verify vibration with it being a 22 we wanted to make sure there were no other issues with the brakes. He was also working on a few other big jobs. Our fault we definetly needed to communicate that. Please check you email for more.
by 2020 HONDA PASSPORT ELITE Owner on 01/11/2023Verified Service
RJ McCann, the service manager. Is the person that always takes care of my car. He
is excellent at his job and the back of the service department is excellent at the work they do. Honda of Lake City's service department never tries to sale me something I don't need. I feel like I can depend on my car being taken care of and that means a lot to me
by 2021 HONDA ACCORD LX Owner on 01/10/2023Verified Service
The Service Department at Honda of Lake City is always professional, fast and efficient. The technicians are knowledgeable and the advisors always keep the customer updated on the progress of the service. I would recommend this dealership to anyone for any car they own.
by 2013 HONDA CR-V LX Owner on 12/04/2022Verified Service
It was ok... usually top notch, but hood was left open and I had my cabin air filter replaced. As I was driving, and air on I kept hearing a strange noise.. a flutter so I figured out how to get to filter and found leavess in the fan.. ugh
Good thing about that, I can now check and change my own cabin air filter for 1/2 the price.
by 2020 HONDA ACCORD HYBRID EX Owner on 11/16/2022Verified Service
I changed from Honda of Gainesville to Honda of Lake City after the purchase of my last Honda was such a nightmare. I'm so glad I made the change. They are reasonably priced , treat customers like they should be treated and perform top notch service on your vehicle. I recently waited 4 hours (my choice) for a repair and didn't even mind the wait. I will stick with Honda of Lake City for all of my vehicle needs.
by 2014 HONDA CROSSTOUR EX Owner on 10/14/2022Verified Service
not happy with being charged for a big item that was supposed to have been repaired in November that was very costly to me. When the service woman came back to me she said it it would be covered under warranty. Really puts doubts in my mind about the service department
by Gilbert Galvan on 10/15/2022
Good afternoon, I just checked your receipt you were not charged for the warranty repair. You only paid $29.90 for oil change after taxes.
by 2019 HONDA CIVIC EX Owner on 09/19/2022Verified Service
Absolutely awesome RJ is fantastic right on... no matter what the problem is...great service.... excellent atmosphere....kind... courteous....caring.... I would not even think about taking my vehicle anywhere else.....fast service.....thank you Honda of Lake City....and thank you RJ..... don't trust your vehicle service with anyone else......
by 2019 HONDA PASSPORT EXL Owner on 01/17/2022Verified Service
Excellent! RJ always displays courtesy and professionalism. He was able to get my oil changed in a timely manner even though I had not made an appointment. John, from the Service Department, came by and asked if everything was good with my car and if I had any issues or concerns. Everything was fine! Thanks to these guys for always making my trip to Lake City Honda an easy one!
by 2019 HONDA PILOT EXL Owner on 12/02/2021Verified Service
Everyone at Lake City Honda went above and beyond to make our experience so pleasant. We needed a battery replacement on a road trip and they did everything they could to make sure we had everything we needed during our wait. I would highly recommend this location.
by 2019 HONDA PASSPORT EXL Owner on 07/30/2021Verified Service
The personal service we receive at Honda of Lake City is exceptional. R.J. and John are very professional and always treat our car as if it was their own. Their dedication to their job and work is above and beyond. Whether it's a simple of complicated job, they are always courteous, honest and easy to deal with. Great Job Guys!!!
by 2014 HONDA ACCORD EX-L Owner on 07/15/2021Verified Service
It could have been better, although the price is great!!
No sticker in my window to tell me when the oil change is due again
After I get halfway home my low tire light comes on
Not even a quick vacuum!
Only took 2 hours for oil change and tire rotation
by 2015 HONDA ACCORD SPORT Owner on 07/08/2021Verified Service
The service was completed fairly quickly. The search for excellence is still not around regardless of the fact that the service department has its four managers during the five years I have been using its services. In five years, I have not been asked or notified of any need for transmission fluid exchange, main engine's belt replacement, valves adjustment, throttle valve cleaning, etc. Not good!
by 2020 HONDA CIVIC LX Owner on 04/19/2021Verified Service
For a scheduled appointment it took way longer than it shouldve to get my service done I told the service writer that it was a new Vin number not the same car I had been burning and they wrote the ticket under the old Vin number instead of the new Vin number only thing got right was the mileage
