by 2019 HONDA CIVIC LX Shopper on 09/13/2025Verified Purchase
Honda santa Monica intentionally hide the issues with the car. They had taped label over the key fob to hide the fact that they key fob is broken.
by 2024 HONDA CIVIC SPORT Owner on 09/08/2025Verified Service
I was happy with my service at Honda Santa Monica. Rey handled my appointment from the time I showed up and he covered all the points of my inspection and oil change. Thank you!!
by 2024 HONDA HR-V LX Owner on 09/07/2025Verified Service
The problem still persists and additionally had to bring my vechile back within an hour from completing my service because the service lights were still on.
I don't feel like the service was thorough. The customer service was good but not great
by Judith G. on 09/04/2025Verified Shopper
Good service. I missed out on a great opportunity. When I was returning ing from travel the car was sold. Still looking
by 2019 HONDA PASSPORT ELITE Owner on 08/30/2025Verified Service
Service rep was very friendly. My service was done in a timely way. And I didn't get the hard upsell this time
by 2018 HONDA CR-V EXL Shopper on 08/19/2025Verified Purchase
They were very polite , not pushy and definitely helpful and willing to work a deal that worked fir both of us .
by 2018 HONDA ACCORD TOURING Owner on 08/12/2025Verified Service
They really know what they're doing at Honda Santa Monica. I have been a devoted customer for years. Highly recommended!
by 2021 HONDA CR-V EXL Owner on 08/04/2025Verified Service
Our service manager Tiffany was excellent. She explained everything to us and expedited a tire replacement.
by 2019 HONDA CIVIC SPORT TOURING Owner on 07/27/2025Verified Service
My front bumpers under carriage was dragging so they removed it which was needed. But the replacement cost they gave was outrageous. I went to another independent mechanic and got a quote for half the cost. Ridiculous huh?
by 2007 HONDA ODYSSEY EXL Owner on 07/22/2025Verified Service
I appreciated my service representative, Ms.Tiffany Baker. She continues to be very helpful, professional, and sincere.Also, thank you to the mechanics that helped complete my oil change. Thanks again!
With Gratitude,
Smith's
by 2014 HONDA ACCORD EX-L Owner on 07/19/2025Verified Service
My Attendent Rey A. Was phenomenal, he was spot on with his professionalism, knowledge,& patience! Keep up the great work Santa Monica HONDA!
by 2016 HONDA ACCORD EX-L Owner on 07/18/2025Verified Service
Not only are their prices high but they don't provide helpful guidance on what is needed and may recommend things that arent required. Good location.
by 2002 HONDA ACCORD EX Owner on 07/05/2025Verified Service
I went for an oil change and inspection and that's what I got. They didn't find anything extra that needed doing---that hadn't happened in many years. I used a discount coupon that they had sent me.
by 2021 HONDA HR-V EX Owner on 07/01/2025Verified Service
Honda santa monica is one of the best honda dealerships I have ever been to. Honest and great service.
by Shaundog1978 R. on 07/01/2025Verified Purchase
I have been searching for a vehicle for over 2 month and this dealership was easily the best! Very friendly staff and no last minute fees! Ask for Emily she will do you right !
by 2023 HONDA ACCORD EX Owner on 06/25/2025Verified Service
Got the work done quickly.
But am disappointed in the dealership not offering rides after auto drop-offs like you used to.
by Schmidt K. on 05/19/2025Verified Service
Poor experience with Honda Santa Monica service. My service advisor was not responsive & poorly communicated to set expectations or timing. My issue, a broken media kit (i.e. bluetooth, apple carplay) in a brand new Honda CR-V took nearly a month to resolve the issue. It was only after the Service Manager got involved in the situation did my experience dramactically improve.
by 2023 HONDA CR-V SPORT Owner on 05/10/2025Verified Service
I like that they fixed the two recall items.
I don't like that they are are hugely understaffed
I don't like that it takes hours or the entire day to get a problem fixed, even with an appointment.
I really don't like the waiting room: Bad coffee, nothing good to eat, a tv with no channel choices.
I bought my vehicle at this dealership, but I certainly don't feel like a valued customer--ever.
by 2024 HONDA PROLOGUE TOUR Shopper on 05/05/2025Verified Purchase
Honda Santa Monica is a great place to buy a car for the sales person to the manager they all put in the effort. JP is a great salesman took us top to bottom on the whole car. Q the finance guy was very good at explaining everything we needed to know on the money end of the deal. Then the Manager Inez there is probably no one nicer than her she is amazing to work with.
by 2023 HONDA ACCORD TOURING HYBRID Owner on 05/05/2025Verified Service
No problem with Santa Monica Honda. My complaint is with Honda corporate. I first got the current recall notice about a year ago. The replacement part is still not available. Honda should do better. This is my first complaint about any Honda service in the past 10 years and two Accords.
