by 2017 HONDA CIVIC TOURING Owner on 06/02/2025Verified Service
Great service. Service Advisor Rob was friendly, professional, and thorough. He reviewed previous service visits to make sure that only necessary service would be done. I received a video clip from the mechanic going over all of his findings and recommendations. It was a good feeling to actually SEE that everything was on the up and up. Rob also arranged an appraisal for my car that I requested. Car wash was offered too.
by Honda North on 06/02/2025
We're pleased to hear you appreciated the detailed service visit and video updates with us at Honda North. Glad our team's professionalism added value to your experience. Wishing you safe and smooth travels until next time.
by 2008 HONDA CIVIC HYBRID Owner on 06/01/2025Verified Service
Service adviser was friendly and helpful all the way through. Answered all my questions so able to understand what was going on. Was quick to order another car to pick me up at home when first car did not show up. Was very much pleased with my experience
by Honda North on 06/01/2025
Thank you for the kind words about our team at Honda North. We're glad to hear that everything was clear and efficient during your visit.
by 2021 HONDA CIVIC SPORT Owner on 04/29/2025Verified Service
I had a terrible experience with Horrible Honda North and their service team. I brought my car in for one issue, only to be told I needed additional services that felt unnecessary and designed to rack up labor costs. They pushed expensive services that seemed more for their benefit than mine. To top it off, my car wasn't even washed or detailed after the service. I won't be trusting them with my vehicle again.
by Honda North on 04/29/2025
Hello, Your feedback is important to us, and I would appreciate the opportunity to speak with you about your experience with our Service Team regarding the services recommended to you and the car wash and detailing. Would you mind emailing your preferred contact information to me? I look forward to speaking with you. Best Regards, Haris Siddiqui, General Manager, Honda North, hsiddiqui@penskeautomotive.com
by 2016 HONDA CIVIC EX Owner on 04/16/2025Verified Service
Tech forgot to place the oil cap on this time, saw it wedged under my hood. From time to time they forget things, like leave the glove compartment off after checking the cabin filter. Maybe they're understaffed or rushed? Tech also now sends you videos of your car as they do a walk through, I guess that nice but is this making them feel rushed and missing simple things like replacing the oil cap? Staff is always friendly and courteous
by Honda North on 04/16/2025
Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Honda North and would like the opportunity to discuss your vehicle's oil cap and the overall level of customer care provided by our Service Team. Can you please send your contact information to me? I look forward to hearing from you. Harold Harikian, General Manager, Honda North Clovis, 559-472-5310, hharikian@penskeautomotive.com
by 2012 HONDA ACCORD SE Owner on 04/14/2025Verified Service
Normally 5 stars; but no summary form of what was checked was given at the end; couldn't check specifically addressed concerns b/c staff to do it were not there (during normal business hours), even though I discussed having this checked on drop off. Also, cost for routine diagnostic is $200 up front.
by Honda North on 04/14/2025
Hello, Your feedback is important to us and I would appreciate the opportunity to speak with you about the level of customer service and communication provided to you by our Service Team regarding the summary form and diagnostic cost. Would you mind emailing your preferred contact information to me? I look forward to speaking with you. Best Regards, Harold Harikian, General Manager, Honda North Clovis, 559-472-5310, hharikian@penskeautomotive.com
by 2020 HONDA ACCORD LX Owner on 03/27/2026Verified Service
The service on my car went well. The work was finished earlier than expected. The service advisor was pleasant and explained the work to me clearly.
by owner on 03/27/2026
Appreciate your feedback on the service. Glad our team provided clear explanations and efficient work at Honda North. Thank you for choosing us.
by 2015 HONDA CIVIC LX Owner on 03/23/2026Verified Service
I liked that you get a video inspection of your car and explanation, the coffee bar, and the waiting lobby is always clean.
by owner on 03/23/2026
Thank you for highlighting these services. Honda North values keeping our customers informed and comfortable. We appreciate your feedback.
by 2022 HONDA ACCORD LX Owner on 03/10/2026Verified Service
Excellent care for my car, and I like getting the video, the phone call when ready for pick up, and the provided transportation. Top Notch!
by owner on 03/11/2026
Thank you for recognizing the care our team provides. We're glad the video updates, calls, and transportation met your expectations. Honda North values your trust.
by 2021 HONDA PASSPORT EXL Owner on 03/07/2026Verified Service
John Barton's professionalism is exceptional. I appreciate how he makes sure all my basic questions are answered. He is a calming factor when I get flustered over car concerns.
by owner on 03/07/2026
Our team at Honda North values your feedback and is glad to provide clear information for your car concerns. Thank you for sharing your experience.
by 2023 HONDA CR-V SPORT Owner on 03/07/2026Verified Service
Liked that was pretty fast service, although I missed not getting the video from the tech on the services they performed. Liked seeing that they actually performed the services requested.
by owner on 03/07/2026
Thank you for your feedback on the service speed and work quality at Honda North. We appreciate hearing about your experience and will share your input with our team regarding the service video. Please reach out if you have any further questions.
by 2025 HONDA ACCORD SE Owner on 03/02/2026Verified Service
Was able to get in same day for an oil change and tire rotation. Courteous and helpful staff, great location and quick service.
by owner on 03/02/2026
Thank you for sharing your experience. Our team at Honda North appreciates your recognition of our prompt service and courteous staff. We hope your vehicle maintenance continues to go smoothly.
by 2024 HONDA ODYSSEY TOURING Owner on 03/01/2026Verified Service
My service advisor, Rob was very kind, helpful and was able to answer all the questions I had about my vehicle, and schedule my vehicle for the appropiate maintenance.
I would strongly recommend Honda North wih Rob.
by owner on 03/01/2026
Our team at Honda North appreciates your recommendation. We're glad you found the service helpful and informative. Thank you for trusting us with your vehicle's maintenance.
by 2019 HONDA PILOT EXL Owner on 02/23/2026Verified Service
This was my first experience with Honda North Service Department and I was very surprised and happy! My car was in and out very quickly. The service advisor communicated with me every step of the way. Great experience!
by owner on 02/23/2026
We appreciate your feedback about our Service Department at Honda North. It's good to hear the communication and quick service met your expectations. Thanks for sharing your experience.
by 2023 HONDA ODYSSEY EXL Owner on 02/20/2026Verified Service
Serviced my car while I waited in their comfortable waiting area. Liked that they sent me a video of what they did and saw servicing my car.
by owner on 02/20/2026
We appreciate you choosing Honda North for your car service. Our team aims to keep you informed and comfortable throughout the process. Thank you for sharing your experience.
by 2021 HONDA PILOT TOURING Owner on 02/19/2026Verified Service
The experience and service are outstanding. Always grateful and thankful for their endless professionalism. Thank you Honda North
by owner on 02/19/2026
We appreciate your kind words about our service at Honda North. Thank you for choosing us. We're glad to support you.
by 2026 HONDA CR-V SPORT TOURING Owner on 02/19/2026Verified Service
People at Honda North are welcoming, friendly, easy to work with and professional. They make the difference and are why I chose to go to Honda North and no where else.
by owner on 02/19/2026
Thank you for sharing your experience with Honda North. We appreciate your kind words about our team. Your loyalty means a lot to us.
by 2019 HONDA PILOT EXL Owner on 02/17/2026Verified Service
Honda North has serviced my last 8 Hondas. There service department has continued providing quality professional service.
by owner on 02/17/2026
We appreciate your loyalty to Honda North and your trust in our service department. We're committed to maintaining that level of quality and professionalism. Thank you for sharing your experience.
by 2023 HONDA ACCORD HYBRID SPORT Owner on 02/16/2026Verified Service
Professional and Efficient Staff, go in and out in a timely manner and my 2023 Accord was serviced as expected from Honda North and Ernest my Service Advisor.
by owner on 02/17/2026
We appreciate your feedback on our service team and the maintenance of your 2023 Accord. Thank you for choosing Honda North.
by 2008 HONDA ACCORD LX Owner on 02/13/2026Verified Service
Easy to make online appointment. Advisor Jose professional. Liked the video and recommended maintenance items sent via text and email to approve or not.
by owner on 02/13/2026
We're glad the online appointment process and communication worked well for you. Our team at Honda North appreciates your feedback. Thank you for sharing your experience with us.
by 2014 HONDA CIVIC LX Owner on 02/09/2026Verified Service
Great service and friendly people. Will help you out if you have questions regarding what needs to be done first and what can be done on next service visit.
by owner on 02/09/2026
Thank you for recognizing our team's efforts. We appreciate your feedback on our service approach at Honda North. Please reach out if you need any further assistance.
