by 2015 LEXUS LS 460 Owner on 01/17/2022Verified Service
I was so pleased with the service from Monica. She knew I had an afternoon appoiintment when I inquired about the loaner, if I was late. She went ahead and got my service finished early so I didn't have the worry. She anticipated my anxiety for which I was extremely grateful.
by 2014 LEXUS ES 350 Owner on 10/27/2021Verified Service
A great experience as always. Matt got me set with a loaner, checked the items I had concerns with and I walked out with a clean car that was vacuumed, mats washed off and car washed and tires detailed. Work was under warranty and paid for wiper replacement I requested. A great dealership and car brand.
by 2018 LEXUS RX 450H BASE/450H F-SPORT Owner on 10/03/2021Verified Service
Roland, the service advisor, was very attentive and very helpful. He kept me abreast of the status of my car, and was helpful in compiling the service records I needed to file a warranty claim.
The check in and check out procedures were smooth and tension-free.
All in all, a rather painless experience.
by 2020 LEXUS RX 350 Owner on 09/14/2021Verified Service
Although my main reason for the visit was an oil change, I also had noticed a rattle in the dashboard when going over a bumpy road. The service tech. Derek took me for a drive to make sure he heard the same and was able to fix it. The car is even quieter now. Great service from start to finish
by 2019 LEXUS ES 350 Owner on 08/11/2021Verified Service
Unfortunately the AC unit in my Lexus was punctured by a rock and had to be replaced. While it took sometime to obtain the parts and work through my insurance company, my service rep, Micki Freeman did an excellent of keeping me informed of the status. Ultimately the AC unit was repaired to my satisfaction. Nice job Micki and Hoffman Lexus!
by 2011 LEXUS RX 350 Owner on 06/23/2021Verified Service
My appointment was at 12:30, they didnt even come up to my car until 1pm, and my 90 minute service took 2 hours from when they took my vehicle (2.5 hours from my appointment time). I left the shop at 3pm, it was a waste of time to wait for the service to be done, at least they had wifi and I could do some work.
by 2006 LEXUS GX 470 Owner on 05/16/2021Verified Service
this shop is the Lexus dealer in East Hartford, CT where I bought my SUV
fifteen years ago. The service has been consistently excellent and I have had no serious or expensive problems with my car in those 15 years. The car itself is great and so is the Hoffman service department.
by 2019 LEXUS ES 350 Owner on 05/03/2021Verified Service
Had my vehicle in service for a safety recall on the in-tank fuel pump. Got an appointment promptly, left the car for the day and picked it up late afternoon. Filled up the gas tank and found that the fuel gauge did not work. Called service, got an appointment a few days later and they re-attached the fuel gauge. Friendly, prompt service, nice waiting are BUT they gave my car back to me without the fuel gauge working...
by 2016 LEXUS RX 350 BASE/350 F-SPORT Owner on 04/18/2021Verified Service
In spite of covid 19 restrictions, service was fast and well organized. Service took no longer than usual. Two weeks later, we struck something on the road that loosened some shields and trim. Took the car in without an appointment and they took the car almost immediately. In and out in an hour and a half.
We've dealt with Hoffman Service for over 17 years with 4 different Lexus vehicles and we've always had friendly, excellent service.
by 2019 LEXUS NX 300 BASE/300 F-SPORT Owner on 04/13/2021Verified Service
At all times the personnel were very professional, friendly and efficient. The loaner car was very clean and they provided the same model car as my own so there was no time wasted learning how to use it. And most important, my car is always in good hands at this dealership: thorough and promptly back in service.
by 2016 LEXUS ES 350 Owner on 04/05/2021Verified Service
My vehicle went in for a oil change and check my wiper. I was called at 9:15am and was told I needed a new wiper assembly which they didnt have but could get one in Boston which I agreed to get one. At 1:45 I was notified that my vehicle was ready. My service advisor Micki was great.
by 2010 LEXUS RX 350 Owner on 04/03/2021Verified Service
Had a good experience at Hoffmans. Oil change, oil cooler hose replaced with all metal one and rear differential and transmission fluids changed at 82,600 miles. The job was completed satisfactorily and all in one day. Courtesy car (Lexus NX 300) also provided. My only pick is that the oil level was only slightly above min when I checked it at home both cold and hot. I will be adding some on my own (0-20 synthetic).
by 2019 LEXUS RX 450H BASE/450H F-SPORT Owner on 04/03/2021Verified Service
The check engine light was intermittent. My car was dropped of for a loaner. Car stayed in the shop for 2 days but they detected & solved the problem (defective fuel pump).
So far car is running well and I am completely satisfied with the Hoffman Service department's handling of this situation.
by 2007 LEXUS ES 350 Owner on 04/01/2021Verified Service
My battery died over the weekend & my Appointment wasnt till Tuesday, but they took me on Monday when I got AAA to jump start my vehicle! Got a new battery & had my 120,000 mile maintenance done today he same day! Now, my car is running just like a brand new one!
by 2021 LEXUS GX 460 PREMIUM Owner on 03/22/2021Verified Service
Good things did not take too long to rotating tires. Vacuumed the front only did not vacuum on the rear. While I was getting my coffee the lady was employee there jumped right next to me just a few inches between she and I. She was making her coffee also and took off. look like she was in the hurry. In this coved 19 season she should know better.
by 2014 LEXUS ES 350 Owner on 11/10/2020Verified Service
My wife brought the car in and was the first one. The service specialist shared a video as he reviewed the condition of the car while up on the hoist. He explained brakes, tire measurements etc and everything was good. After finished, my wife spent some time with another tech to address some computer system items. An uneventful visit which is always great.
by 2015 LEXUS ES 350 Owner on 09/23/2020Verified Service
Everything about the 30k mile check-up and oil change for my ES350 Lexus was terrific except for one thing.
The kid who drove my car through the car wash and parked it outside was not wearing a mask or gloves. I observed his non-compliance and complained to 2 service employees at the time.
by 2019 LEXUS RX 350 BASE/350 F-SPORT Owner on 08/19/2020Verified Service
excellent as usual...loaner vehicle provided as service time was over 4 hours due to normal service appt and 2 service recalls...everything explained up front...vehicle ready when promised...overall great experience...could not have asked for anything else
by 2019 LEXUS RX 350 BASE/350 F-SPORT Owner on 08/12/2020Verified Service
Matt Sallmando, my service rep, went out of his way to help me secure a current insurance card when we realized that my document had expired. My car was returned to me in like new condition thanks to the wash crew.
Very pleased with service and would highly recommend Hoffman Lexus.
by 2015 LEXUS LS460 AWD Owner on 07/28/2020Verified Service
Had a problem with the positive battery terminal which corroded and therefore caused other very expensive problems. Lexus took care of everything. Hoffman has always treated me as a valuable customer, doing business with me since 1990. Also completed the recall on the fuel pump. I will always return to them for replacement and service. I am always treated like royalty. What a feeling of loyalty.
