by 2017 CHEVROLET TRAVERSE LT Owner on 01/07/2023Verified Service
They didn't listen to the my issues with the vehicle and on the intake wrote what they felt was the issue. Therefore the was never properly fixed. They don't even car that the issues were not resolved.
by Jamie Hessert on 02/22/2023
Thank you for your feedback. We're sorry to hear your vehicle is still having issues. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (215) 537-2377 to discuss your concerns, as your satisfaction is of utmost importance to us.
by 2019 CHEVROLET SONIC LT Owner on 11/15/2022Verified Service
Tire Pressure light comes on get tire plugged..Returned the very next day for the same issue..But I was puzzled about having to return the very next day but satisfied
by 2019 CHEVROLET CRUZE LT Owner on 10/10/2022Verified Service
Very good and friendly service reps. Waiting room, and rest rooms were very clean. I will return for further service as needed.
by 2022 CHEVROLET EQUINOX LS Owner on 08/19/2022Verified Service
My experience was great. Everyone was friendly. Paul explain everything I needed to know. He was Awesome!!!
by Tom Hessert on 09/03/2022
Thank you for your review! Great to hear Paul took excellent care of you! Thank you again for choosing Hessert Chevrolet and we hope to see you again.
by 2014 CHEVROLET IMPALA LTZ Owner on 08/16/2022Verified Service
Like always they took care of me it was gonna take a long time for the repairs so they got me an Uber driver brought me home and got me an Uber driver and brought me back so I didn't wait in a lobby all day did a nice job good service
by Jamie Hessert on 09/03/2022
Thank you for the kind words! We want all our clients to have a comfortable and stress-free experience with us! We sincerely value your business and look forward to your next visit!
by 2019 CHEVROLET TRAX 1LT Owner on 07/07/2022Verified Service
Having sensor issues took car, they "fixed" it. A week later, sensor lights up, tire low. I cant be taking my car into shop every 2 weeks, its ridiculous.
by Jamie Hessert on 07/18/2022
Thank you for your feedback. We're sorry to hear about your vehicle troubles and that you weren't satisfied with your experience. If you would like to discuss your concerns, please reach out to us directly at (215) 537-2377. Thank you.
by 2017 CHEVROLET TRAX 1LT Owner on 06/11/2022Verified Service
Very good they did what they suppost to do and i got my car back in one day. Tjank you, Hessert Chevrolet.
by Jamie Hessert on 06/22/2022
Thank you for your review! Glad to hear the team was helpful and you got your vehicle back quickly! We hope to see you again soon!
by 2021 CHEVROLET EQUINOX LS Owner on 06/03/2022Verified Service
Hessert Service Associates are always courteous. Service is always efficient and punctual. I've never had a bad experience at Hessert Chevrolet !
by Jamie Hessert on 06/08/2022
Thank you for your review! We appreciate the kind words! We appreciate you choosing Hessert Chevy and hope to see you again soon!
by 2021 CHEVROLET TRAVERSE LT Owner on 05/29/2022Verified Service
Hessert Chevrolet needs to work on how long it takes for any service, no matter what time we go it takes around two hours, need more workers and add more service hours
by Jamie Hessert on 06/28/2022
Thank you for your feedback. We're sorry to hear the wait for your service was longer than expected. We do our very best to service the vehicles in a timely manner. We hope you'll come see us again and we'll do our best to get you in and out as quick as possible!
by 2016 CHEVROLET MALIBU LT Owner on 03/23/2022Verified Service
it took 4 hours to do inspection,oil chage, tire rotation, i had a scheduled appointment. 4 hours is too long! also, did not get paper report of the safety inspection.
by Jamie Hessert on 06/28/2022
Thank you for your feedback. We're sorry to hear you weren't completely satisfied with your experience. We do our very best to provide excellent service in a timely manner. If you have any questions regarding your inspection report, please give us a call at 215-537-2377. Thank you.
by 2013 CHEVROLET TAHOE K1500 LS Owner on 02/07/2022Verified Service
My car care needs were taken care of, however, now the car is only blowing cold air & I have to take it back in to have the heat addressed. Very disappointing.
by 2018 GMC TERRAIN SLT Owner on 02/07/2022Verified Service
David the service rep was very professional He was polite and friendly. He told me what I needed and the cost. I was there 30 minutes before my appointment. The tech did a great job with the car.
by 2017 CHEVROLET TRAX LS Owner on 01/24/2022Verified Service
The service was very good and fast. Even better when I found out I didnt have to come out of pocket. My service was covered under my warranty
by 2019 CHEVROLET TRAX 1LT Owner on 01/11/2022Verified Service
Service was great techs were professional, diagnostics were questionable, but all in all they got the job done.
by 2017 CHEVROLET TRAVERSE LT Owner on 12/28/2021Verified Service
Great service, my car was even finished sooner than expected! The technician, Joe, took the time to go over all recommended services that were needed and when they should be done. Very friendly staff, I'll definitely be returning!
by 2017 BUICK ENCORE PREFERRED Owner on 12/13/2021Verified Service
Overall, it was a good experience. They fix my car very well, no complaints there. The only thing I really didnt like was the ridiculous long wait.
by 2017 CHEVROLET TRAVERSE LT Owner on 12/04/2021Verified Service
Its always a great experience here and it never takes them long to service my vehicle. As long as you have an appointment youre fine. The staff are most pleasant thats why I continue to come
by 2015 CHEVROLET EQUINOX LS Owner on 11/10/2021Verified Service
My car shut off 2 days after the service. The screen displayed Stabilitrak. I reported it to the dealership. They called and stated they were transferring me to someone to assist. After 2 attempts, no one answered.
by 2020 CHEVROLET MALIBU LT Owner on 10/13/2021Verified Service
I love Hessert so I am biased. This is my second vehicle purchased with these guys and I have always received excellent service from sales to vehicle maintenance.
by 2019 CHEVROLET MALIBU LT Owner on 10/12/2021Verified Service
My husband was waiting for hours for a oil change because they put our car in the wrong location and forgot about it.
