by 2016 HONDA PILOT EXL Owner on 03/27/2026Verified Service
It feels like the pricing is very opaque and expensive. And we nearly every time have a frustrating experience with timing and/or communication as to when the car is ready. I think I will start going to a local mechanic where the pricing feels more reasonable.
by 2018 HONDA FIT LX Owner on 03/17/2026Verified Service
They did a thorough check of the engine area, my tires, my fluids, filters and belts. Even though I couldn't get everything fixed that was recommended this time. I will remember next time I take my car in for an oil change. And the service advisor was very thorough and kind with me in my whole time there.
by Heritage Honda Parkville on 03/18/2026
Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by 2010 HONDA CR-V EX Owner on 03/13/2026Verified Service
Everyone was very courteous. I was able to take s shuttle home while work was performed on my car. After everything was completed I was emailed a vedio of my car and the technician explaining the work that was done on my car. I thought prices were fair. I will continue to have my car serviced at Heritage Honda in Parkville.
by Heritage Honda Parkville on 03/14/2026
Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!
by 2023 HONDA CR-V SPORT Owner on 02/24/2026Verified Service
I booked the time for 30k service. No service was done in the 2.5 hours I waited. They reported a problem with the tires that they had caused from the previous service. They did not find a nail in one of the tires. Then they recommended urgent service that was not necessary. I left Honda and took my service to an experienced trustworthy mechanic.
by Heritage Honda Parkville on 02/27/2026
Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out to Service & Parts Director, Jim Groth,jgroth@mileone.com, 410.663.7148, when you have a chance, so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
by 2016 HONDA ACCORD EX-L Owner on 02/06/2026Verified Service
As always I got great, fairly priced, high quality service without feeling like I was being upsold services I didn't need. I really enjoyed the video of the inspection, showing me where my biggest issue was. I was able to make an informed decision to make a repair that I suspected I needed. As always, great customer service!
by Heritage Honda Parkville on 02/07/2026
Hi, thanks for your great review, and for giving our dealership such a high star rating!
by 2022 HONDA CIVIC SPORT Owner on 12/22/2025Verified Service
B1 service has specific requirements and it seemed you picked a chose which ones to do. I was not given a definitive price for B1 service. Finally, when I got a mile down the road from your shop my tire light came on saying check tire pressure. When I checked tires ALL of them were below the proper psi level.
by Heritage Honda Parkville on 12/28/2025
Hello, we are so disappointed to learn of this situation you have described.Please contact our Service & Parts Director, Jim Groth,jgroth@mileone.com, 410.663.7148 so that we may ensure your experiences with our dealership are more pleasant moving forward.
by 2024 HONDA CIVIC SPORT Owner on 12/19/2025Verified Service
This worse experience ever! Sent a very detailed message to the director about my concerns/issue & was told that he was going to follow up with me but never did. I will no longer be purchasing a vehicle and or getting service at this Parkville location, this location is going downhill.
by Heritage Honda Parkville on 12/22/2025
Hi, we are so disappointed to learn of this situation you have described. Please reach out to the Director of Operations, Mitchell Giller,mgiller@mileone.com, 410.663.7273, when you have a chance, so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
by 2016 HONDA CR-V EX Owner on 11/24/2025Verified Service
I can always count on Heritage Honda Service to get my vehicle scheduled for service timely. This time though I needed a shuttle to and from the shop and to my surprise shuttles were right there after I checked my vehicle in and on the way when my car was ready. Both drivers were professional and friendly. And I can always count on my service writer Ed Jones for an honest assessment of what I need to keep my car in excellent condition.
by Heritage Honda Parkville on 11/24/2025
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by 2012 ACURA TSX TECH Owner on 11/15/2025Verified Service
Loved the service writer Tina. Didn't love that the mechanic twisted off my lug bolt while attempting to remove the lug nut. Loved that they replaced it no charge, didn't love that I had to wait an additional two hours for the part to arrive. Overall very positive experience. Will use them again!
by Heritage Honda Parkville on 11/16/2025
Hi, thank you so much for your feedback! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.
by 2017 HONDA ACCORD EX-L Owner on 10/27/2025Verified Service
Ed was very thorough, in addition to the inspection video and still photos of the dry-rotted tires that need replacing. I do wonder if I overpaid for the tires, compared to Amazon, Costco or other tire retailers. The waiting area was comfortable, and the complimentary water was good.
by Heritage Honda Parkville on 10/28/2025
Hello, we are so disappointed to learn of this situation you have described.Please contact our Service & Parts Director, Jim Groth,jgroth@mileone.com, 410.663.7148 so that we may ensure your experiences with our dealership are more pleasant moving forward.
by 2018 HONDA CIVIC LX Owner on 10/03/2025Verified Service
Came in for drop off and Mr. Sowder was my service advisor. He was very informative and personable, making sure i knew what would be checked that day, keeping me updated through text. Received a review of work completed and pick up time. Upon pick up, we reviewed everything again prior to payment. I appreciated his thoroughness and understanding.
by Heritage Honda Parkville on 10/04/2025
Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by 2022 HONDA CR-V EX Owner on 09/07/2025Verified Service
I like how appointments are kept based on the time given when making the appointment. I also like how you seek out help to your customers when we are waiting to let us know if we want water, coffee or tea while we are waiting. Very comfortable atmosphere
by Heritage Honda Parkville on 09/08/2025
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating!
by 2019 HONDA CIVIC TOURING Owner on 08/21/2025Verified Service
I liked that my customer service rep Artez answered all of my questions and explained clearly what I was paying for. I also liked that he informed me of a promotion that I didn't know about that was applicable to the service I needed in addition to my 10 percent off.
by Heritage Honda Parkville on 08/22/2025
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!
by 2019 HONDA FIT LX Owner on 08/16/2025Verified Service
I like that I pulled into the bay at 7: 40 am and I was taken right away:
~the paperwork was done
~the shuttle was called
~I was driven home
~I was called
~I requested an oil change
~I received a discount
~I was called
~the recall was repaired
~the oil was done
~the shuttle arrived
~I was taken to my car
~I paid my bill
~I went on my way
~Tina did a fine job!!
~Deneen
by Heritage Honda Parkville on 08/17/2025
Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!
by 2021 HONDA PILOT SE Owner on 07/29/2025Verified Service
Unable to make the repairs because it doesn't show up on the diagnostic and it can't be duplicated. I asked that they reach out to other dealerships Honda service wasn't able to help. It's frustrating that my 2021 is having another issue that's not routine like new tires or oil change
by Heritage Honda Parkville on 08/01/2025
Hello, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please contact us so we can discuss the details of your visit, in hopes of restoring your confidence back in our dealership. Jim Groth, Service & Parts Director, jgroth@mileone.com, 410.663.7148
by 2019 HONDA HR-V EX Owner on 07/27/2025Verified Service
I have been going to Heritage Honda for 6 years and have always had a good experience with them. They are knowledgeable, thorough and pleasant. My favorite person there is Ed Jones. Ed always suggests what is best for my car and never tries to sell me something that I don't need. I always check with Ed before I agree to anything. He is my "go to" guy!
Angie Ruppert
by Heritage Honda Parkville on 07/28/2025
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
by 2024 HONDA PILOT TOURING Owner on 07/19/2025Verified Service
I had a 3:30 appointment for a tire patch and 2 recalls. Car was finished at 845. Was told they wouldn't get car in until later than appointment time because they do recalls at the end of the night. Why do you take appointments, I was going to wait for the vehicle. Service advisor was nice and apologetic.
by Heritage Honda Parkville on 07/22/2025
Hi, we appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us and we will do our best to make this better. We are available at, 410.663.7148 Service & Parts Director, Jim Groth, jgroth@mileone.com, 410.663.7148
by 2011 HONDA ACCORD EX-L Owner on 07/12/2025Verified Service
Repair finally fixed. Because your company was without three service advisers, I had to wait 57 minutes, outside and drive inside on an extremely hot day, to get into the garage. Mngr aware, Robert the shuttle driver kept everyone informed in the line, he said please be patient down there service advisors. Problem has to be corrected.
by Heritage Honda Parkville on 07/15/2025
Hello, we appreciate your honest feedback about your recent visit. If you would like to discuss your experience in more detail, please reach out to our Service & Parts Director, Jim Groth at jgroth@mileone.com or 410.663.7148 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.
by Ramon R. on 06/27/2025Verified Service
Services received was the best I ever experienced. The technican servicing my 2025 Honda CRV recorded every step of the services received and shared that video with me keeping updated of all work completed. Awesome team including the service manager. Thank you for a job well done. I will definitely be coming back for future services.
by Heritage Honda Parkville on 06/29/2025
Hi Ramon, thank you so much for your feedback! Our team will be very happy to hear about your kind words and five star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by 2019 HONDA ODYSSEY ELITE Owner on 06/14/2025Verified Service
Went in for recalls,fuel pump , inferior, impeller, composite .
Bad electrical connections, buried in the dash affecting sound stereo, the rear camera. Both bizarre recalls . Low bid isn't best!!!I I'm done with Honda.. inconvenience for somebody's stupid decisions. Whole shift to do it right.
by Heritage Honda Parkville on 06/16/2025
Hi, we are so disappointed to learn of this situation you have described. Please reach out and we will do our best to make this better. We hope to hear from you soon. Service & Parts Director, Jim Groth, jgroth@mileone.com, 410.663.7148
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Service Information
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2,191 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Heritage Honda Parkville specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Heritage Honda Parkville specializes in these makes, in addition to many others.
Acura
Chevrolet
Honda
Subaru
Toyota
About Us
Finding a trustworthy place to service your vehicle doesn't have to be a hard decision. Our technicians and advisors are auto repair and maintenance specialists. They participate in regular manufacturer training to understand your vehicle inside and ...
What do verified customers think about Heritage Honda Parkville in Parkville, MD?
Verified customers who visit Heritage Honda Parkville in Parkville, MD rate this business 4.7 out of 5 stars, with 1,455 reviews. 2,191 customers favorited this location.
How can I contact Heritage Honda Parkville in Parkville, MD?
To reach the sales team at Heritage Honda Parkville in Parkville, MD, call (833) 642-4345. To reach the service department, call (410) 882-3000
How can I schedule a service appointment with Heritage Honda Parkville in Parkville, MD?
