by Vanchadwrick@gmail C. on 09/01/2025Verified Service
Left my car filthy with oil stains everywhere, damaged my key, and broke my door handle. Explained everything to the new service manager and he asked for me to bring the vehicle back to get it cleaned and new key. I appreciate what they did to resolve my concerns but still caused me a lot of trouble. I will not be back!
by Heritage Cadillac/Mitsubishi on 09/01/2025
Once again, we'd like to apologize for the issues you encountered post-service. While it's great that our team took steps to address your concerns, I understand how frustrating this experience must have been, and I encourage you to reach out if there's anything else we can do to make this right. Thank you, Cortez Heath - Service Manager - (770) 615-7161
by 2020 GMC SIERRA K1500 SLT Owner on 06/09/2025Verified Service
The service was unprofessional they caused more problems to my vehicle. The mechanic work was very disappointing there were things improperly installed. I had to go to another GMC dealership to have my truck repaired not to mention the service manager was unprofessional. He was just full of it and should not be in that position.
by Heritage Cadillac/Mitsubishi on 06/09/2025
It's concerning to hear about your experience with our service, and I apologize for any inconvenience caused. We strive for professionalism and quality in all repairs, so it's disappointing to learn we fell short here. If you're open to discussing this further or have any other concerns, please feel free to reach out directly.
Thank you,
Jay Warren - Fixed Operations Director - (770) 955-6565
by 2019 MITSUBISHI OUTLANDER SE/SEL/LE Owner on 05/15/2025Verified Service
Not sure if my car was actually serviced with oil change, tire rotation. Wiper blades replaced and 2 weeks later they're falling apart. Wasted my time and money. If, I return, I would like to see my old parts. And after receiving my car and driving away, I noticed that the hood was not closed. Why would it be opened to change wiper blades?
by Heritage Cadillac/Mitsubishi on 05/15/2025
It's concerning to hear about your recent service experience, and I apologize for any inconvenience caused. We strive for thoroughness in our work, so it's disappointing that we may have fallen short here. If you decide to return, please let us know how we can address these issues directly with you. Feel free to reach out anytime. Thank you, Danny Watts - Service Manager- (770) 960-0060 - dwatts@heritagecadillac.net
by 2017 CADILLAC XT5 LUXURY Owner on 02/04/2025Verified Service
I liked that the service coordinator was very attentive to what l needed done to my vehicle. I wanted to make sure that my vehicle was serviced for a long out of town trip. For the mileage on my vehicle, l was recommended and accepted what was needed.
Great job! My vehicle ran like a champ!
Thank you Heritage Cadillac for a job well done!
by Heritage Cadillac/Mitsubishi on 02/04/2025
We're delighted to hear that our service coordinator at Heritage Cadillac of Morrow was attentive and ensured your vehicle was ready for the long trip. It's great knowing your car ran like a champ! Thank you for trusting us with your service needs, and safe travels on all future journeys!
by 2024 CADILLAC LYRIQ TECH Owner on 11/18/2024Verified Service
Really great service! Took me home after I dropped off my car. When it was ready I learned of a unexpected death in our family, I was not able to pick up the car, they delivered it to my house! I cannot thank the team enough for helping me through a stressful situation. THANK YOU!
by Heritage Cadillac/Mitsubishi on 11/19/2024
We're truly grateful for your kind words and are glad we could assist during a difficult time. The team at Heritage Cadillac of Morrow is always here to help, and we're pleased you had such a positive experience with our service. Take care!
by 2005 CADILLAC CTS HI FEATURE V6 Owner on 10/28/2024Verified Service
They was full of s*** they doing some call back on the ignition switch and they didn't they did not repair it I'm sending something to general motors corporate office it don't make no sense they don't want to work on your car when you don't have to pay
by Heritage Cadillac/Mitsubishi on 10/28/2024
I'm sorry to hear about your experience with the ignition switch recall. We strive for thorough and efficient service, so it's concerning to learn that we may have fallen short here. Please reach out directly if you'd like us to look into this further or assist in any way possible. Thank you, Danny Watts - Service Manager- (770) 960-0060 - dwatts@heritagecadillac.net
by Mahalmac@gmail C. on 08/30/2025Verified Purchase
Extended of excellent service from the receptionist to the financial department. Giving salesman Johhnie a shout out for the excellent service he provided me!
by Heritage Cadillac/Mitsubishi on 08/30/2025
We love hearing that you drove away from Heritage Cadillac of Morrow in a new ride thanks to Johnnie and the team! Thank you for your business and your support!
by 2017 CADILLAC CTS Owner on 08/23/2025Verified Service
The service was poor because the agent that was attending to me was rude. Condescending wanted to reschedule my appointment and it took longer than normal.
by Heritage Cadillac/Mitsubishi on 08/26/2025
I'm sorry to hear about your experience with our service team. We strive for respectful and efficient interactions, so it's disappointing to learn we fell short during your visit. We'll be sure to discuss this with the team to improve our customer service for the future. Please reach out if you'd like us to address this further or have any other concerns. Thank you, Cortez Heath - Service Manager - (770) 615-7161
by 2022 DODGE DURANGO R/T Owner on 08/17/2025Verified Service
My car was not serviced by Heritage Cadillac/Mitsubishi on July 24th. The vehicle has been in my possession since July 17, 2025. False service report!!!
by Heritage Cadillac/Mitsubishi on 08/18/2025
It's concerning to hear about the false service report on your vehicle. We take such matters seriously and would like to investigate this further. Please reach out so we can address this issue promptly. Thank you, Cortez Heath - Service Manager - (770) 615-7161
by Enzo L. on 08/17/2025Verified Service
Excellent service and the best attention and that makes them the best if you want quality attention this is the right place
by Heritage Cadillac/Mitsubishi on 08/18/2025
Hi Enzo! We, at Heritage Cadillac of Morrow, are proud to receive your fantastic feedback. We are grateful for your business and hope to see you again soon! Drive safely!
by 2008 CADILLAC CTS HI FEATURE V6 Owner on 08/14/2025Verified Service
It was a great experience. I was very satisfied and TJ. The service advisor. Did a wonderful job. Thank you very much.
by Heritage Cadillac/Mitsubishi on 08/15/2025
We are delighted to hear TJ provided a great experience at Heritage Cadillac of Morrow. Thank you for your feedback!
by Sungwon K. on 08/14/2025Verified Shopper
I requested quote 3 times but they ignored my request. With my contact inf. Other agent of their dealership sent a similar emails and text.
by Heritage Cadillac/Mitsubishi on 08/15/2025
Sungwon, I apologize for the lack of response to your quote requests. This isn't the level of service we aim to provide and I'm sorry for any frustration caused. Please reach out to me directly so I can address this issue promptly. Thank you, Derek Gaynor - General Sales Manager - (770) 960-0060
by 2008 CADILLAC CTS HI FEATURE V6 Owner on 08/10/2025Verified Service
I didn't like TJ the service advisor. I stayed down there five hours one day and three hours the next day and still didn't get what I come for. He has a very smart mouth.not to professional
by Heritage Cadillac/Mitsubishi on 08/11/2025
It's disappointing to hear about your experience with our service advisor. We strive for professionalism and efficiency, so it's concerning that we fell short during your visit. Please reach out if you'd like to discuss this further or need assistance resolving any outstanding issues. Thank you, Cortez Heath - Service Manager - (770) 615-7161
by 2023 MITSUBISHI OUTLANDER SE/SE BLACK EDI Owner on 08/07/2025Verified Service
That I was acknowledged after standing in front of the desk for about 4 minutes. A customer told me where I could be helped.
by Heritage Cadillac/Mitsubishi on 08/07/2025
I apologize for the delay in acknowledging you during your visit. We strive to provide prompt and attentive service, so it's disappointing to hear about this experience. Please feel free to reach out if you'd like to discuss further or have any other concerns. Thank you, Cortez Heath - Service Manager - (770) 615-7161
by 2015 CADILLAC SRX LUXURY COLLECTION Owner on 08/05/2025Verified Service
I was surprised that my little concerns were taken care of and my car was washed, that was really a pleasant surprise.
by Heritage Cadillac/Mitsubishi on 08/05/2025
We're glad our team could assist you and provide some unexpected perks at Heritage Cadillac of Morrow. We wish you safe travels ahead!
by Nina B. on 07/19/2025Verified Purchase
Great experience. Wonderful salesman named Ryan. All questions answered and they never pushed me. All knew staff so pls give them a thought when looking for a car. They are all great. Very helpful.
by Heritage Cadillac/Mitsubishi on 07/21/2025
Nina, thank you for recommending Ryan and the team! It means a lot to hear that you had such a positive experience at Heritage Cadillac of Morrow and we hope to welcome you back in the future. Safe travels ahead!
by 2014 CADILLAC SRX PERFORMANCE COLLECT Owner on 07/11/2025Verified Service
Shelly in service is a very thoughtful and thorough service writer. She takes care of both of my Cadillac SRX Vehicles.
by Heritage Cadillac/Mitsubishi on 07/11/2025
Your glowing feedback means so much to us! Thank you for choosing Heritage Cadillac and putting your trust in Shelly.
by 2020 MITSUBISHI OUTLANDER SPORT ES/SP Owner on 06/30/2025Verified Service
Danny Watts did call me personally and fixed a problem for me and was very kind and forthcoming to me. He was very professional and did stay on the phone with me until i was satisfied. You guys have one of the best.
by Heritage Cadillac/Mitsubishi on 06/30/2025
We're delighted to hear that Danny provided such attentive and professional service at Heritage Cadillac of Morrow. It's especially wonderful knowing he was able to resolve your issue and ensure your satisfaction. Thanks for sharing this positive experience!
by 2021 CADILLAC XT5 PREMIUM LUXURY Owner on 06/25/2025Verified Service
Shelly is my new service person after being with Nate Higgkns for so long.
She was very professional and I will be staying with her!!
by Heritage Cadillac/Mitsubishi on 06/25/2025
We're glad you enjoyed working with Shelly during your recent visit to Heritage Cadillac of Morrow. Thank you for your continued trust in our team!
by 2024 MITSUBISHI OUTLANDER SE/BLACK EDITIO Owner on 06/23/2025Verified Service
I went in for a multipoint inspection and rotation of tires and I was in and out. The service was really good and everything was explained well!
by Heritage Cadillac/Mitsubishi on 06/24/2025
Thank you for sharing your experience! We're happy to hear that our team at Heritage Cadillac of Morrow provided efficient service and clear communication during your visit.
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Service Information
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6,468 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Heritage Cadillac/Mitsubishi specializes in these services, in addition to many others.
Brake Service
Oil Change
Tire Rotation
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Heritage Cadillac/Mitsubishi specializes in these makes, in addition to many others.
What do verified customers think about Heritage Cadillac/Mitsubishi in Morrow, GA? Verified customers who visit Heritage Cadillac/Mitsubishi in Morrow, GA rate this business 4.5 out of 5 stars, with 732 reviews. 6,468 customers favorited this location.How can I contact Heritage Cadillac/Mitsubishi in Morrow, GA? To reach the sales team at Heritage Cadillac/Mitsubishi in Morrow, GA, call (770) 872-6720. To reach the service department, call (770) 869-2797How can I schedule a service appointment with Heritage Cadillac/Mitsubishi in Morrow, GA? You can schedule a service appointment at Heritage Cadillac/Mitsubishi in Morrow, GA through CARFAX.Does Heritage Cadillac/Mitsubishi in Morrow, GA have a service center? Yes, Heritage Cadillac/Mitsubishi in Morrow, GA does have a service center. You can contact the service department at (770) 869-2797.
