by 2018 MAZDA CX-9 GRAND TOURING Owner on 04/02/2025Verified Service
Fantastic job. The tech doing the video was very informative where I felt like he knew his stuff. Anthony kept me in the loop and even walked me to my car. What great service! We are happy to bring our Mazda for service for the past 3 Mazda's we have owned.
by 2024 MAZDA CX-30 PREMIUM Owner on 03/20/2025Verified Service
Anthony was in constant contact with me about the repairs needed on my car. I recevied a video from the technician, which showed exactly what the problem was. There was a cut in my tire from where I hit a rock. Anthony let me know when the repair was done so I could pick up my car. All in all it was a painless experiencee.
by 2019 MAZDA MX-5 MIATA GRAND TOURING Owner on 01/23/2025Verified Service
I have had my 2019 Miata serviced here since it was new and always received superior customer service. Nicole is the Service Director and has done an outstanding job. Well trained customer service people don't just happen, they are continually trained to perform at a higher level and it shows. Very happy customer. Chuck Murphy
by 2018 MAZDA CX-5 GRAND TOURING Owner on 12/05/2024Verified Service
Love the detailed and personalized attention at Headquarter Mazda. They are the primary caretaker of our 2018 CX5, and they help us keep it in pristine shape. Special shout-out to Anthony for his patience and care. Merry Christmas and Happy New Year y'all!
by 2010 MAZDA MAZDA3I Owner on 11/17/2024Verified Service
My Mazda's location Tech, and service specialist Scott Chase did an in depth check on why a tire kept losing air. To the surprise of everyone, it contained not only a nail, but a screw impaled in as well! Thanks to everyone on finding that out! Now I don't have to worry about getting air every two days without knowing what was going on.
by 2010 MAZDA MAZDA3I Owner on 10/26/2024Verified Service
I received great work by Scott and the techs when installing a new battery. Had trouble starting the car, due to the old battery. They also recommended new drive belts just in case, and I went with that advice. Now my car runs smoother then it did (it's 14 yrs old) and feel comfortable with my ride and the service given. Thanks!
by Patricia F. on 10/25/2024Verified Service
I didn't like that my year old car was there 6 weeks. That I had to call to get info. Communication wasn't great. I didn't like that the video was lost in the hurricane. I did like that a nice courtesy car was provided. I truly wish I didn't have to take this car back. Both axles were replaced due to factory defect. I have lost confidence in my car. What's next? This is my first Mazda and my last
by 2024 MAZDA CX-5 CARBON TURBO Owner on 09/24/2024Verified Service
Scott is awesome, he's the best service technician. He's a great communicator and cares for his customers. I love how headquarter Mazda service department since each customer a video of how their service went and what was checked. This is by far the best service department in the US.
by 2025 MAZDA CX-50 PREMIUM PLUS Shopper on 09/08/2024Verified Purchase
I visited 3 Mazda dealerships looking to see a CX-50 Premium Plus before I finally found one. Alejandro in sales, David in finance and the Headquarter Mazda staff are friendly, very helpful, knowledgeable and made me feel comfortable while asking all my questions so I decided to buy through them although there are 2 Mazda dealerships closer to my home.
by Lewis M. on 08/31/2024Verified Shopper
Stupid question by young salesman, in fact asked 3 times .1st time thought was a joke . Asked 2 more times realized it wasn't. At that point followed up to verify what I was told and found out was not the truth. Glad I found a car somewhere else . But buying a car in Clermont is not a good experience.
by 2021 MAZDA 3 PREMIUM Owner on 08/26/2024Verified Service
My experience at Headquarters Mazda was easily the best car care experience in I have ever had. I was kept informed of the progress every step if the way. Most times I dread going to a dealership for service, not at Headquarters, I'm actually looking forward to my next visit!;
by 2021 MAZDA CX-5 TOURING Owner on 08/10/2024Verified Service
there is nothing to say except they are wonderful people nichole and her staff are the best i recommend madza cars to whom is buying new or used cars i will never go any where else to buy a cat only madza they give me a great deal im a loyal customer for 15 or more years
by 2022 MAZDA CX-5 PREMIUM Owner on 05/15/2024Verified Service
The oil change, tire rotation and inspection went quite well. Done professionally, which I appreciate. I appreciate having a video. Smart to do. The cabin air filter should have been replaced though, but the service desk wanted to wait. My only complaint.
by John H. on 05/13/2024Verified Purchase
Upfront about out the door price, $3,500 list price was less than comparable year models with like miles. No pressure from financing for add ons including extended warranty. The only quibble I have is the paperwork seemed to take a lot of time, but who knows could have had something to do with computer having issues. Sometimes those things do happen.
by 2015 MAZDA MAZDA3 TOURING Owner on 04/05/2024Verified Service
I drive about 45 minutes one way to go this dealership to have my service done. I love the service I receive every time I visit them. They are friendly, professional and they really want to help you. I have never left unhappy. They have a great team and I appreciate what they do.
by 2023 MAZDA CX-9 GRAND TOURING Owner on 11/13/2023Verified Service
They performed more than just the regular oil change and tire check. I received a Vedic of a check of my entire vehicle and even replaced a missing tire air cap. One of the best vehicle service appointments I received from all my previous vehicle dealerships.
by 2009 MAZDA MAZDA6S Owner on 11/10/2023Verified Service
Easy and quick to schedule service, staff and service advisor very courteous and professional. Certified service technician provides you with a video of the car addressing the issues and/or the repair made to the car. I have taken the car to this dealer several times for service and the experience has been excellent every time.
by 2009 MAZDA MAZDA6S Owner on 09/18/2023Verified Service
It was easy to schedule the service, the technician/mechanic made a video of the inspection and its finding. The good thing about this video you are able to see and hear his findings in real time. Awesome! Facilities are excellent with a nice waiting room.
by 2015 MAZDA MAZDA3 TOURING Owner on 04/11/2023Verified Service
The service I received from Paul was amazing, he was courteous and professional. He did his best to accommodate with my schedule. Every one in the service department is always welcoming and helpful. I truly love to bring my Mazda 3 to Headquarter for service.
by 2019 MAZDA CX-9 TOURING Owner on 12/08/2022Verified Service
Customer service was very satisfactory. I am appalled by the fees/labor charges for performing simple routine tasks. It does not require 20 mins to replace an air filter in this model Mazda. However, I was charged for 1/3 of an hour labor to replace the air filter. Will not return for any routine maintenance.
