by 2020 FORD ESCAPE SE Owner on 10/19/2026Verified Service
Responsive to repeat issue was tremendous when issue recurred after vehicle had been returned after previous repair. Disappointed that the repeat problem was caused by a /mechanic or technician failing to tighten down a bolt on an electrical clamp causing the recurrence.
by 2023 FORD EXPLORER ST Owner on 08/08/2026Verified Service
My explorer was serviced quickly and ready for pick up - but there was a clicking sound I wanted them to investigate. That service took another full week but I know they had to wait on parts. The employees are very courteous and understanding. I have been to several Ford dealers for service around the tri-state area and this dealership is where I decided to service my vehicles.
by 2020 FORD ESCAPE SE Owner on 06/15/2026Verified Service
FIrst Rate Service from the Body Shop for a recall replacement of a door. Had a loaner ready at the scheduled time. kept us updated, arranged with service to get a repair under Ford extended maintenance agreement completed while the Escape was there, and had the vehicle ready for a no-hassle pickup as originally promised. That is why we have purchased our last 3 vehicles from Hagerstiwn Ford!
by 2019 FORD FUSION TITANIUM Owner on 05/06/2026Verified Service
Picked up my car after a road test, within an hour of picking it up I had to drop it back off because it was driving weird. Funny how these issues didn't come up after they took it for a test drive, but once the keys were returned and i paid for service it was un- drivable.
by 2023 FORD BRONCO BASE/BIG BEND/BLAC Owner on 10/30/2026Verified Service
Employees were pleasant and professional. Repair was completed properly. However it did take a few hours longer than was promised.
by 2015 FORD MUSTANG Owner on 09/26/2026Verified Service
Did not give five stars due to communication concerns. Positive conversation with the person handling repairs when the service completed.
by 2023 FORD EXPLORER ST Owner on 09/16/2026Verified Service
Kept car all day and would not give update. 6 hours for just an oil change in their quick lane.
Car damaged after they blocked me in with another customers car.
Litigation coming on this.
by 2020 FORD ESCAPE TITANIUM Owner on 09/05/2026Verified Service
Keys were to be locked in car so we could pick it up. They were not. Took long time for them to find the key.
by Eric L. on 07/02/2026Verified Service
Time it took took to get the vehicle in The bay and service it was amazing. Very professional and kind Is it ready. Go
by 2003 FORD RANGER SUPER CAB Owner on 07/02/2026Verified Service
The truck wasn't fixed after I was told the truck had been test driven and it was clearly that it wasn't driven to see if the problem was fixed
by Keith D. on 06/28/2026Verified Service
Very easy to deal with. Had a warranty issue and they addressed 2 recalls as well. Definitely run better than years ago.
by 2013 FORD F150 SUPERCREW Owner on 05/31/2026Verified Service
They did not charge or do anything to my battery besides jump it off so I could leave. I had to replace the battery that same day because it would hold a charge.
by 2024 FORD MUSTANG GT Owner on 03/06/2026Verified Service
Excellent service. Great staff. Always very friendly and helpful. I travel one and a half hours for service. Other ford dealers closer but have terrible service.
by 2016 FORD ESCAPE TITANIUM Owner on 02/06/2026Verified Service
Fast and efficient. Friendly and thorough. Can be hard to find a place to park at times. Clean waiting area
by 2018 FORD FOCUS SE Owner on 02/03/2026Verified Service
Overall good. Communication could have been a little better. They also did not have loaners on hand to cover the recall and would not reimburse the rental.
by 2024 FORD F250 SUPER DUTY Owner on 01/03/2026Verified Service
Tech caught a leaking transmission cooler during inspection, great work. I never saw any signs that the cooler or any other part was leaking.
by 2020 FORD EXPLORER XLT Owner on 09/09/2025Verified Service
Had two recalls and had to return for one of them to be completed (programming issue), otherwise this would have been a five start review. However, each visit was ran efficiently and check in and out were quick and easy. Waiting area is also very comfortable.
by Kristopher M. on 10/02/2024Verified Purchase
Used CarFax website to find my truck, used the boxes on the site to check the availability of this truck on a weekend and Hagerstown Ford had emailed and I called them Monday morning. They were great to work with. The internet sales dept (Emma Long) put me in touch with the person who I would ultimately buy the truck from on the following Wednesday, after a thorough review/test drive (Claudia P.)
by 2016 FORD EXPLORER LIMITED Owner on 07/11/2024Verified Service
I always have good service with Hagerstown Ford whether ii is for normal maintenance or any issue. I usually have to wait unless I drop it off the night before but have never had to wait long. They are very thorough and don't try to sell you something you don't need. Very pleased.
by John T. on 12/18/2023Verified Service
I've never had a dealer say they value their customers time and actually show that they do. I came in for repairs and was quoted "at least two hours maybe more" and about an hour later I got a phone call saying that my vehicle was ready. Not only was the work done quickly but it was done properly and there were no issues. That's not a typical experience that I have at a dealer. Because of that, Hagerstown Ford has earned my business.
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Service Information
146 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Hagerstown Ford specializes in these services, in addition to many others.
Battery Service
Brake Service
Oil Change
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Hagerstown Ford specializes in these makes, in addition to many others.
What do verified customers think about Hagerstown Ford in Hagerstown, MD?
Verified customers who visit Hagerstown Ford in Hagerstown, MD rate this business 4.5 out of 5 stars, with 341 reviews. 146 customers favorited this location.
How can I contact Hagerstown Ford in Hagerstown, MD?
To reach the sales team at Hagerstown Ford in Hagerstown, MD, call (301) 733-3673. To reach the service department, call (301) 733-3673
Does Hagerstown Ford in Hagerstown, MD have a service center?
Yes, Hagerstown Ford in Hagerstown, MD does have a service center. You can contact the service department at (301) 733-3673.
