Was told about 2 additional charges that this dealership had over the price of the car then they put on an additional 1625 charge that was for some type of protective package that we didn't want! So we left and purchased a car at another dealership that didn't have any of those fees! I would never recommend this dealership
by HGreg.com Orlando on 11/13/2025
Kimberly, I'm really sorry to hear about your negative experience with us. We do our best to clearly explain all charges upfront and it sounds like we fell short here. I'd appreciate the chance to speak with you directly so that I can better understand what happened and see if there's anything more I can do for you. Please don't hesitate to give me a call. Thank you, Karlos H Rosario - General Manager - (813) 946-5054
by Steve M. on 08/17/2025Verified Shopper
One of the worst ecperiences ever. Madd an appointment 4 days earlier. Van was not ready to be sold. No A/C, spare had holes in it. No one had even looked at it and they wanted to charge a $1k+ cleaning fee. As a salesman myself, i was embarrassed for them.
by HGreg.com Orlando on 08/18/2025
Steve, I'm sorry to hear about your experience. It sounds like we fell short in preparing the vehicle and meeting expectations. We appreciate you bringing this to our attention and would love the opportunity to make it right. Please feel free to reach out at your convenience so we can discuss further. Thank you, Karlos H Rosario - General Manager - (813) 946-5054
by Dane K. on 06/01/2025Verified Shopper
I called twice asking to confirm they had inventory in stock and what fees would apply to a purchase. Within 30 minutes of confirming the cars availability I showed up and they said it had already been sold. Then on the next car we looked at that was under 10k had so many fees it came out to about 15k. DECEIT is the only way to describe this business!
by Cheree P. on 03/23/2026Verified Shopper
Salesman and manager were very nice and transparent. However the additional fees are outrageous and making me concern that people that already struggle getting loans because of their financial struggles are being taken advantage of
by HGreg.com Orlando on 03/23/2026
Cheree, it's great to know our team was nice and transparent. We certainly don't want any of our customers feeling taken advantage of when they work with us. I would appreciate the chance to address your specific concerns, so please consider giving me a call. Thank you, Felipe Garip - General Sales Manager - fgarip@hgreg.com
by Gail S. on 01/15/2026Verified Shopper
Manger was play a haggling game. I doubt one sales person and then I had another sales person calling me the next day the wrong information.
by HGreg.com Orlando on 01/15/2026
Gail, I'm disappointed to hear about your negative experience. We always want to provide courteous and professional customer service, and I'd like to understand more about what happened so we can address this issue properly. Please give me a call at your earliest convenience. Thank you, Karlos H Rosario - General Manager - (813) 946-5054
by Albert G. on 12/29/2025Verified Shopper
Spoke to someone on the phone, when I got there he was not there. Turns out they only POC, wasted my time and gas.
by HGreg.com Orlando on 12/31/2025
Albert, we're very sorry to read about the miscommunication that occurred and I can assure you that wasting your time or gas was never our intention. We will be sure to internally address what happened here but would also appreciate the chance to speak and ensure your concerns are fully addressed. Please allow us to rectify our mistakes and reach out if you're open to it. Thank you. Karlos H Rosario - General Manager - (813) 946-5054
by Jose G. on 12/28/2025Verified Shopper
Extremely high fees after highlighting low prices as bait. False appearance with outrageous fees to increase their eventual final price.
Very unethical sales practices.
by HGreg.com Orlando on 12/29/2025
Jose, we aim to maintain full transparency throughout the sales process, so this is tough feedback to read. I can assure you that I will look into this further on our end. If you wouldn't mind giving me a call, I'd like the chance to better understand what happened here. Thank you, Karlos H Rosario - General Manager - (813) 946-5054
by W H. on 11/19/2025Verified Purchase
Good cars,Daniel went out of his way to facilitate the transaction. I would buy again. I didn't like the dealer mark up or the $1600.00 added trivial that is mandatory to pay. If you are going to charge for it then put it in the car price.
by HGreg.com Orlando on 11/19/2025
Thank you for sharing your experience with Daniel and our team! We appreciate your feedback and will be sure to pass it along to our management team. We hope to see you again at HGreg Orlando!
by Shannon F. on 09/21/2025Verified Shopper
Fees twice as much or more than every other dealer. $4500 in fees is insane. Conveniently the car I came in to see had "just sold" and tried to upset me on something I told them was not what I was looking for and out of my price range
by HGreg.com Orlando on 09/22/2025
Shannon, I'm really sorry to hear about your recent visit. It's certainly never our intention to inconvenience our customers, and we apologize for any misunderstanding regarding the fees. I'd love the chance to speak with you personally about this situation and see if there's anything we can do to make things right. Please feel free to give me a call when you have a moment. Thank you, Karlos H Rosario - General Manager - (813) 946-5054
by Reynaldo R. on 08/21/2025Verified Shopper
Went there twice, spent long hours there and at the end of both days was just told "Still waiting to hear from banks, we'll call you" and never did, which is funny because I only stopped by because "a deal was already approved". TWICE.
by HGreg.com Orlando on 08/23/2025
Reynaldo, I apologize for the inconvenience and lack of communication you experienced. This is not the level of service we strive to provide, and I'm sorry for any frustration caused. Please reach out at your convenience so we can address this situation directly.
Thank you,
Karlos H Rosario - General Manager
(813) 946-5054
by 2023 CHEVROLET SILVERADO K2500HD LT Shopper on 08/08/2025Verified Shopper
Customer service was excellent the manager there was very understanding i jus couldn't make up my mind on the 2023 2500 Chevy
by HGreg.com Orlando on 08/08/2025
We're delighted to hear you had a good experience with our team at HGreg Orlando! We understand that sometimes a big decision takes time, and we'd love to help when you're ready.
by Norman G. on 08/02/2025Verified Shopper
They wanted me to drive 80 miles to give me an estimate for my trade in on a vehicle. I asked for an estimate and they refused.not driving 80 miles to find out they are offering low value on my vehicl.e
by Mason B. on 08/01/2025Verified Shopper
Very rude service. Pictures did not show the true quality of the car. The pictures or description and they failed to mention the cars did functioning radio and alap scratches on the sides of the car. Also they wanted +$3000 than the asking price.
by John B. on 07/31/2025Verified Shopper
HGreg of Orlando got back to me with a rather quick response! They were there ro answer any questions that I might have in regards to the vehicle in question!
by HGreg.com Orlando on 07/31/2025
Hi John, thank you for choosing HGreg Orlando and posting your five-star review! It was our pleasure to assist you and answer all of your questions. We hope to see you again soon!
by Brent Y. on 06/16/2025Verified Shopper
The dealership was very clean and friendly. I didn't like the extra high fees added to price and manager would not budge on them.
by Melvin N. on 04/04/2025Verified Purchase
My experience was horrible it was a total waste of my time when I arrive to the dealership the van wasn't available because it was in the mechanics office having the steering rack or the rack and pinion replaced and it wasn't disclosed to me earlier that the van was in a front end collision
by Demetrius B. on 02/23/2025Verified Shopper
They were honest and upfront, which I appreciated. The set up upon entry was confusing where I didn't know who to talk to first. The receptionist was OK, not warm nor inviting but got the job done. The agent who assisted me did a good explaining the ins and out of the process. Overall good experience.
by Anthony B. on 08/03/2024Verified Shopper
Advertising of vehicles that they won't sell, and keep reposting it at lower price. I was told 3 times in the shop and once going to auction on same truck that's still for sale today. Horrible Horrible customer service would give 0 stars if it was an option.
by Jerzy B. on 04/24/2024Verified Shopper
The vehicle of my interests was listed for $9,990 but the final figures including taxes and dealer's fee was about 50% higher - almost $15,000 therefore I decided to look exclusively for a private sellers, and do not plan to visit any dealerships not just HGreg but all dealerships in US any more. Thank you.
by Sandeep D. on 04/21/2024Verified Shopper
The price on CARFAX is deceptive, when I asked for total price to buy this car, HGreg charging me $3500 above the price and tax+title.
Not sure when this scan will stop and buyers will see no hassle real pricing. CARFAX makes it worst by not taking any action.
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