by 2018 MERCEDES-BENZ C300 4 MATIC Owner on 06/25/2022Verified Service
All kind of anomalies Fraud and cheating with all costumer. Car with a lot damaged and they never answer about. The car we bought it was in accident with out reported in carfax we make complaint. And they ignore with out solutions.
by 2020 HONDA PILOT TOURING Owner on 03/03/2022Verified Service
Glad I got rid of that Pilot should of been a total loss with 27,000 in damages and to top it off body shop didnt do a good job repairing it
by Yerson G. on 11/09/2021Verified Service
It was a wonderful service more than expected, fastest and clear.as its motto HGreg gave us the best market price for our Benz.the HGreg associate highly professional. Thanks .
by David C. on 09/15/2021Verified Shopper
The dealer have a policy not to friendly on the vehicle price and pricing your trade car. They didn't want to work on the trade. I ended up on a different dealer and i purchase the vehicle there.
by 2016 BMW M5 Shopper on 08/07/2021Verified Shopper
Although I did not buy the car, customer service was very good, salesperson was very knowledgeable about the BMW I tested and the vehicle was in great condition.
by Ronald V. on 01/21/2021Verified Shopper
No te dan la información completa del interés del préstamo hasta el final de toda la negociación.
by John D. on 05/30/2020Verified Purchase
Professional and upfront with pricing and terms. The only reason I didn't go with them is because I was purchasing from out of state and found a deal closer to home.
by Mateo Baute on 06/01/2020
John, thank you for your review! Next time you are in the market for a vehicle, and find your dream car with us, please shoot me an email at mateo@hgreg.com and I will be more than happy to assist you with anything you need. Thank you!
by Javier R. on 05/26/2020Verified Purchase
Salesman was great. However the waiting time for me to sign my paperwork was too long and there was no social distancing being enforced in the place. People were inside the dealer not wearing masks. This was not very smart on my view .
by Mateo Baute on 06/01/2020
Hello Javier, thank you for taking the time to give us feedback on your recent experience with us. We apologize the wait time was a bit longer than you'd hope for; sometimes things take longer than expected. All of our employees should be wearing masks, and following proper CDC guidelines; please email me at mateo@hgreg.com with your best contact information and the date/time you were at our location so we may investigate your incident. Thank you.
by Tony C. on 02/01/2020Verified Service
Van did not have the jack that was supposed to be with the vehicle and it didnt have the owner manual...I contacted the salesman Eddy Calero and he said he would look into it...I will keep you updated..I believe he will remedy the situation
by 2015 KIA OPTIMA EX Owner on 11/29/2019Verified Service
I wouldn't recommend not even to my enemy. They don't know how to treat people. After two days of waiting for a deal to go through. I would give -5 stars
by Mateo Baute on 12/12/2019
Dear 2015 Kia Optima EX Owner,
I apologize that you didnt get premier service that HGreg strives to achieve with every customer that walks through it's doors. We rely on customers like you with feedback to continuously improve our services. If you are still in the market for a vehicle, please contact me at mateo@hgreg.com so I can assist you in finding you your dream car!
Sincerely,
HGreg Customer Care Team - Mateo
by Jay A. on 09/08/2019Verified Shopper
They make you feel , buying a vehicle from them is kind of doing you favor.
Communication is very bad with them.
by Mike D. on 05/13/2019Verified Shopper
A person contacted me and said that another person would reach out to ask & answer questions I might have. This never happened.....boooo!
by Carlos C. on 03/15/2019Verified Shopper
I was contacted by the dealer only to be told that they were working on the issues...one week later I still had not heard from them. I have not even tried to reach out to them anymore.
by 2017 ACURA TLX TECH Owner on 03/10/2019Verified Service
There is no respect fo the customer's time. There is urgent need to assist. The lack the entire concept of CUSTOMER SERVICE
by Shannon A. on 02/04/2019Verified Shopper
I called about a test drive and the lady told me the car wouldn't be available for a few days. She had no idea why or possibly when it would be available. Poor customer service, why advertise a vehicle that is not available
by Ray L. on 01/29/2019Verified Shopper
They only contacted me by automated email and no phone calls to me as their email stated. I had asked them only for two pictures, one of the trunk compartment in one of the engine compartment and needless to say I did not purchase a car from them.
by Mary M. on 11/07/2018Verified Shopper
I contacted the dealer via email and we spoke on the phone. Sales rep was professional and helpful.
I read the complete car fax and the car was not the one for me.
by 2015 TOYOTA RAV4 LIMITED Owner on 09/14/2018Verified Service
All lug nuts were bad and Toyota replaced them all! Hgreg need to pay attention to the details especially when customers have kids!
by Bill S. on 07/23/2018Verified Purchase
The dealership was ok but Carfax found the vehicle I was looking for and had the best price within 100 miles.
by 2015 DODGE CHALLENGER R/T PLUS Owner on 04/26/2018Verified Service
Raphael the mechanic is a genius. thank you!!
and the girl at the service department is awesome,.. thank you hgreg
