Terrible!!! This is the kind of store, you ask for a product, they say have it and, come and get it. When you get there, there is none. Sold time ago, but they make you go to store hopefully to sell you something else. Very bad, do not waste your time going there.
by HGreg.com Miami on 08/30/2023
Renato - I sincerely apologize for any miscommunication made on our end. We strive to deliver a seamless and transparent purchase experience for our guests, and it is never our intention to mislead them. I would appreciate the opportunity to speak with you to see what I can do to help straighten things out. Please give me a call.
Thank you,
Carlos Betancourt - General Manager - (833) 331-0463
by Patrick G. on 06/22/2023Verified Shopper
The only thing that killed a deal with this company was their fees...Almost $3000 ON TOP of the listing price. $1299 dealer fee, $699 Electronic Registration Filing Fee, and another fee for almost $800. These fees literally killed the deal because i was able to get the same car for much cheaper elsewhere.
by HGreg.com Miami on 06/27/2023
Patrick, I appreciate you taking the time to share your feedback. We always strive to offer great value and competitive prices to our customers, so it's disappointing that we fell short here. I understand your frustrations and will further discuss this information with my team. Please reach out if there is ever anything else we can do for you. Thank you, Carlos Betancourt - General Manager - (833) 331-0463
by 2018 CHEVROLET VOLT LT Shopper on 04/26/2022Verified Shopper
Polite service but they will not move vehicles to different locations. In the current market, where competitors shuffle cars around to various places for customers, I was sort of surprised that HGreg doesn't offer this. We ended up buying elsewhere.
by 2020 TOYOTA CAMRY XSE Owner on 02/07/2025Verified Service
The issue was corrected. However the vehicle was returned dirty inside and out by the mechanical shop with a white dust.
by Chris D. on 02/27/2024Verified Shopper
Unfortunately the receptionist continues to send me to voicemail, I leave a message and never get a call back.
by HGreg.com Miami on 03/02/2024
Chris, I'm sorry to learn about your experience trying to reach us. This isn't the level of service we aim for and it's disappointing that you've been left without a callback. We'd like to rectify this situation as soon as possible - I will look for your contact information to get in touch with you directly. Thank you, Geoffrey Goodell - General Manager - ggoodell@hgreg.com
by Al A. on 05/25/2023Verified Purchase
This car, which we purchased, was as represented and their financial manager proved particularly savvy and assuring.
by HGreg.com Miami on 05/25/2023
We're grateful to hear that you had a smooth purchase experience with us at HGreg Miami, Al. It's great to know that the car was as expected and that our financial manager was helpful. We appreciate you taking the time to share your feedback with us. Enjoy the ride!
by Alejandra T. on 11/20/2022Verified Shopper
Ellos tienen diferentes precios del carro cuando lo van a vender. Le suman muchisimo mas al valor que aparece originalmente en la pagina. Me fui decepcionada por esta razon.
by 2017 VOLKSWAGEN PASSAT S Owner on 10/10/2022Verified Service
It was excellent experience in my case, specifically the Financial agents. They fix all I was ask for with no issues. I recommend it.
by 2019 CHEVROLET TAHOE K1500 LS Owner on 09/30/2022Verified Service
My vehicle was not serviced 9.15.22 by HGreg. This is false information and was incorrectly inputted into the CARFAX system. Please remove this. Thankyou!
by 2016 CHEVROLET EQUINOX LT AWD Owner on 09/23/2022Verified Service
HGreg does not mechanically clear the vehicles before listing them for sale to the public. Terrible situations.
by Ruben F. on 08/31/2022Verified Service
Great Service with Great peoples, thank you Mercedes Benz South Orlando and special thanks to Raul Mendez, Fantastic Great Person. Ruben Frangioni.
by 2015 BMW 640 I GRAN COUPE Owner on 07/12/2022Verified Service
Great sales agents, but my personal opinion is that the appointment process needs a major improvement besides that I had fairly good experience
by 2015 LEXUS ES 350 Shopper on 06/16/2022Verified Shopper
Very nice deals the people here will call your phone too much through out the week only thing I did not like
by Sunny M. on 04/06/2021Verified Shopper
I inquired about a Mercedes Benz vehicle that had a recall for explodable airbags which had not been fixed on the car and Hebert was going to get back to me about this but I haven't heard from him..its been a week.
by 2018 DODGE GRAND CARAVAN SXT Owner on 03/22/2021Verified Service
Needed one of the tires to be patched because of a slow leak so they fixed it and ordered a part to repair a dead actuator for the locks. Going back to them as soon as they get it in. Was there for 5 hours waiting for the repair but they were nice.
by Mike W. on 02/19/2020Verified Shopper
I wrote back twice thereafter twice asking for take home price for Q7 and also for an A4. No response.
by Mateo Baute on 02/24/2020
Hey Mike, we apologize for your negative experience with us. What specific cars are you interested in? Please email me at mateo@hgreg.com with the vehicles you are interested in and I may be of assistance. Thank you.
by Linda B. on 08/21/2019Verified Shopper
Have not been to the dealership as yet .
But am planning on going to them first to look
And hopefully buy a car .
They have kept me appressed of stock ...
prices.
Well appreciated.
Linda Bleecker
by Alphonse P. on 06/26/2019Verified Shopper
Nice and professional. Even the physical environment welcomes you . I didnt buy that but I promised my salesman that my next vehicle for sure will have hgreg signature.
by 2016 CHEVROLET COLORADO Z71 Owner on 11/02/2023Verified Service
Nice crew resolved some issues with my new truck with only 350 miles
by HGreg.com Miami on 11/02/2023
It was our pleasure to assist you here at HGreg Miami! Thank you for your kind words and stellar review!
by 2017 GMC TERRAIN SLE Owner on 06/16/2023Verified Service
Horrible, untrustworthy thieves
by HGreg.com Miami on 06/27/2023
We never want our clients to feel taken advantage of, so this feedback is concerning to receive. I would appreciate the opportunity to learn more about what transpired and see how I can make things right. Please give me a call at any time. Thank you.
Carlos Betancourt - General Manager - (833) 331-0463
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