by 2019 TOYOTA COROLLA L/LE/XLE/SE/XSE Owner on 09/24/2026Verified Service
My car was in an accident and required repairs through the collision center. From start to finish, all of the specialists were professional, cordial and very helpful. Special thanks to Chase, who made certain that everything needed was performed in a professional manner. Although he doesn't talk much, he gets the job done. The work was completed in the time frame projected and the car looks like new.
by Group on 09/25/2026
Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Certified Capital Plaza. If you're ever in need of more help, please let us know!
by 2020 TOYOTA AVALON LIMITED Owner on 06/27/2026Verified Service
Picked up my car and did a walk around and the work was not done properly so they took it back twice to fix it. Clearly they could see what was wrong but they tried to give it back to me that way. The way he drove back to the collision dept in my car was uncalled for
by Group on 06/30/2026
We apologize that you were dissatisfied with the appearance of your vehicle when you initially came to pickup, we are glad we were able to rectify the issues quickly while you waited and we will use this valuable feedback to help us moving forward as customer satisfaction is our top priority. Kenneth Andreas Collision Estimator - Group 1 Toyota Certified Capital Plaza kandreas@group1auto.com
by 2015 TOYOTA RAV4 LE Owner on 04/23/2026Verified Service
My Mom always service the Rav 4 here since 2022 and now that she is sleeping in the Lord. I service the Truck at the same place - we had Mr Lee and Now we have the awseome Mr Jesse. So awseome got my oil change and summer prep all green all clear . Had my mocha latte while following up with client on my laptop while I wait - the service was so fast. THANKS SO MUCH.
by Toyota Certified at Capital Plaza on 04/23/2026
Hi, we're happy you found our staff to be so supportive during your experience here at Toyota Certified at Capital Plaza. We are always more than happy to assist you if anything else comes up. Take care!
by 2019 TOYOTA HIGHLANDER SE/XLE Owner on 04/09/2026Verified Service
I went in for an oil change and tire rotation. It took three and a half hours to get the service done. I do think I will use this facility again. They suggested I need a new battery for $385.00. That battery was installed by Toyota of Bowie three years ago. My brother-in-law said I need to have my head examined to pay that much for a car battery.
by Toyota Certified at Capital Plaza on 04/13/2026
Thank you for your feedback, and we apologize for the poor service that you received on your recent visit.Our General Manager has reached out to you directly to address & resolve your concerns & looks forward to your return call.We hope to have the opportunity to soon to serve you better. Tamara Darvish General Manager - Toyota Certified at Capital Plaza tdarvish@group1auto.com
by 2020 TOYOTA CAMRY LE Owner on 03/27/2026Verified Service
Price is very high to get car fixed other Toyota dealerships are lower went to parts they said for special parts you cannot return it seems like something always went wrong at Capital plaza Toyota dealership went to others dealership was better lower price to get car work on and parts was cheaper
by Toyota Certified at Capital Plaza on 03/30/2026
Thank you for taking the time to share your feedback.We would like to provide a better explanation of the estimate for your vehicle. Therefore, Alex Garcia, Service Manager, will contact you.I am confident that after speaking with Alex you will see the value in the estimate provided.Thank you Rose Bayat, General Manager rbayat@group1auto.com
by Glenford H. on 03/10/2026Verified Service
The service was fair enough, the service associate was kind and polite, in that he broke down and explained the little details of my car ,in all for my car to perform back and running normal, his professional and experience lot more easily explainable.
by Toyota Certified at Capital Plaza on 03/11/2026
Hi, thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2012 TOYOTA CAMRY HYBRID/LE/XLE Owner on 11/26/2025Verified Service
This place is the worst- always trying to overcharge for everything- and then when you decline the hold your car for more time - to try to bait you into buying a "new" car or offering to buy your car- maybe that's the norm for service centers but this is very bothersome-
Where is my mileage sticker?????
by Toyota Certified at Capital Plaza on 12/02/2025
Thank you for taking the time to share your feedback.Alex Garcia, Service Manager, will contact you to review the safety recommendations found during your most recent visit and discuss your concern in more detail.Alex will also send a maintenance reminder sticker to you.We look forward to working with you. Rose Bayat, General Manager rbayat@group1auto.com
by 2019 TOYOTA AVALON XLE/XSE/LTD/TOUR Owner on 11/10/2026Verified Service
The service man Isaac was great I like to wear he handled me as a customer he explained everything to me then he came back to see if I understood exactly what he was talking about and I really do appreciate him
by Group on 11/11/2026
Hi, we're happy to hear you had such a positive experience with our team. Please don't hesitate to reach out if there's anything additional we can do for you.
by 2006 TOYOTA SEQUOIA SR5 Owner on 10/30/2026Verified Service
We were not satisfied, our SUV was in repair for two weeks. The problem was not repaired.
We were incredibly disappointed.
by Group on 10/30/2026
We apologize that despite our efforts we were unable to resolve your concerns. We understand your disappointment, and we value your business. If there's anything else we can do to change your perception of our dealership in the future, Please don't hesitate to reach out. We would appreciate the opportunity to earn your trust back. Sincerely, Alex Garcia Service manager - Group 1 Toyota Certified Capital Plaza hugogarcia@group1auto.com
by 2021 TOYOTA CAMRY SE/NIGHT SHADE Owner on 10/22/2026Verified Service
I like that Jorge provide all the service information that we need and affordable options to pay for the service!
by Group on 10/23/2026
Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Certified Capital Plaza. Please don't hesitate to reach out if there's anything additional we can do for you.
by 2014 TOYOTA COROLLA L/LE/LE PLUS/LE P Owner on 10/15/2026Verified Service
We came in to get simple maintenance of oil change and new tire and that's what we had done. We may get another two on the next change.
by Group on 10/16/2026
Hi, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!
by 2017 TOYOTA COROLLA L/LE/XLE/SE/XSE Owner on 09/27/2026Verified Service
I had a wonderful experience at Toyota! The staff was friendly, professional, and made the entire process easy and comfortable. I felt well taken care of and would recommend them to anyone looking for a car.
by Group on 09/28/2026
Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
by 2019 TOYOTA RAV4 LE Owner on 09/14/2026Verified Service
The service take very long and the problem wasn't solved. I waited a day and half to her something about my vehicle.
by Group on 09/14/2026
We regret that your customer service experience fell short of our standards. Your concerns matter. I'd appreciate the opportunity to discuss what happened.Please reach out to me at the information provided below so we can work toward a resolution. Sincerely, Alex Garcia Service manager - Group 1 Toyota Certified Capital Plaza Hugogarcia@group1auto.com 240 927 4927
by 2016 TOYOTA COROLLA L/LE/LE PLUS/LE P Owner on 09/08/2026Verified Service
I liked that they sent me a video showing me all of the additional work that needs to be done on my car with explanations .
by Group on 09/09/2026
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
by 2017 TOYOTA COROLLA L/LE/XLE/SE/XSE Owner on 09/05/2026Verified Service
Friendly and courteous. Customer waiting area clean. The recommended services were expected to my satisfaction.
by Group on 09/07/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Toyota Certified Capital Plaza. We look forward to your next visit! Take care!
by 2019 TOYOTA COROLLA L/LE/XLE/SE/XSE Owner on 08/13/2026Verified Service
They tried selling me things i didn't need. The final price I was charged was double the price I was quoted on the internet.
by Group on 08/14/2026
We regret that your customer service experience fell short of our standards. your concerns matter, and were committed to give our customer was a great experience. I'd appreciate the opportunity to discuss what happened. Please reach out to me at the information provided below so we can work together. Sincerely, Alex Garcia Service manager - Group 1 Toyota Certified Capital Plaza hugogarcia@group1auto.com 240 927 4927
by 2023 TOYOTA RAV4 PRIME SE Owner on 07/10/2026Verified Service
The repairs were done very well and completed ahead of schedule. Reps were polite and helpful on the phone whenever contacted.
by Group on 07/11/2026
Hi, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2012 TOYOTA AVALON/LIMITED Owner on 06/28/2026Verified Service
Service was good in spite of my waiting for 6 hours. However, they failed to do the rear window screen that got stuck few days ago! Will call and get another appointment to do that work.
by Toyota Certified at Capital Plaza on 06/29/2026
Hi, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2007 TOYOTA AVALON XL/XLS/TOUR/LTD Owner on 06/28/2026Verified Service
My service person Mr Jesse was patient. Mr Jesse took his time with me made sure I understood everything. He had kindness about him that showed without him saying a word.
by Toyota Certified at Capital Plaza on 06/29/2026
Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
by 2015 TOYOTA CAMRY LE/XLE/SE/XSE Owner on 06/27/2026Verified Service
Very good. Car looked at in the time frame. Results were shared. Questions were answered. Car was ready when promised. Rather wait in the dealership, i took a shuttle home. Shuttle returned for car pick up.
by Toyota Certified at Capital Plaza on 06/28/2026
Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
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Service Information
4,820 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Group 1 Toyota Certified Capital Plaza specializes in these services, in addition to many others.
Brake Service
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Group 1 Toyota Certified Capital Plaza specializes in these makes, in addition to many others.
What do verified customers think about Group 1 Toyota Certified Capital Plaza in Landover, MD?
Verified customers who visit Group 1 Toyota Certified Capital Plaza in Landover, MD rate this business 4.5 out of 5 stars, with 379 reviews. 4,820 customers favorited this location.
How can I contact Group 1 Toyota Certified Capital Plaza in Landover, MD?
To reach the sales team at Group 1 Toyota Certified Capital Plaza in Landover, MD, call (301) 969-9473. To reach the service department, call (301) 772-6900
Does Group 1 Toyota Certified Capital Plaza in Landover, MD have a service center?
Yes, Group 1 Toyota Certified Capital Plaza in Landover, MD does have a service center. You can contact the service department at (301) 772-6900.
