by 2015 TOYOTA COROLLA L/LE/LE PLUS/LE P Owner on 10/14/2026Verified Service
Working with Lewis Grimes and his team was a phenomenal, comforting and thorough experience. I have been coming to this dealership for years and I have zero intention a on leaving. When it's time to buy, I plan on coming to Toyota of Bowie, primarily because of the service I e re dived through the years.
by Group on 10/15/2026
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Toyota Bowie! We do hope we can be of assistance in the future. Take care!
by 2018 TOYOTA CAMRY L/LE/XLE/SE/XSE Owner on 09/27/2026Verified Service
I waited more than 9 hours at the service department. The service advisor told me the service would take 2.5 hours. I made multiple to contact the service advisor without success. I went looking for the service advisor again and found out he had left for the day. My vehicle service was actually completed within the service window he provided.
Also, did not receive the price I was quoted when making the appointment
by Group on 09/28/2026
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you experienced during your recent service visit. We understand how disappointing it is to be told your service would take approximately 2.5 hours and then end up waiting significantly longer without receiving updates. Additionally, the lack of communication from your service advisor and the discrepancy between the quoted and final pricing do not reflect the level of service we strive to provide. Your feedback is being reviewed with our Service Management team so we can address these concerns and improve our processes. We appreciate you taking the time to share your experience and would welcome the opportunity to discuss it further. Please contact me directly at (240) 927-4888 So I can learn more and work toward rebuilding your confidence in our team. Sincerely, Frank Isede General Manager Group 1 Toyota Bowie
by 2019 TOYOTA CAMRY L/LE/XLE/SE/XSE Owner on 09/21/2026Verified Service
I'm always impressed with the professionalism of my service reprsentative, Danny Korode. He never lets me down in providing the needed information in avoiding problems with my car and what's the best maintenance needed in extending the life of my 2019 camry.
by Group on 09/22/2026
Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
by 2008 TOYOTA YARIS Owner on 09/17/2026Verified Service
Very good documentation of issues with the car with video and images. However it will be better if the shop can verify when they can get parts on hand and provide a more concrete time for pickup instead of dragging the fix and pickup date over the long weekend.
by 2018 TOYOTA CAMRY LE Owner on 09/11/2026Verified Service
I call to tell them that my Toyota is involved in the recent recall. They made an appointment for me. I took my car there and the parts was ordered for the next day. The next day it was fixed for free. The smell that was one of the side effect of the recalled, stopped immediately. I was very happy.
by Group on 09/13/2026
Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2016 TOYOTA CAMRY LE/XLE/SE/XSE Owner on 09/01/2026Verified Service
Liked that I had a professional, friendly service advisor, Mr. Lewis Grimes who stayed on top of all the details when a major repair was needed.
Didn't like that under the new Group 1 format, I wasn't able to directly reach Service and the Sales group kept answering.
by Group on 09/02/2026
Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Bowie. Please don't hesitate to reach out if there's anything additional we can do for you.
by 2022 TOYOTA HIGHLANDER XLE Owner on 08/23/2026Verified Service
I had appointment 4 pm and the lady mamuna always has problems with me arriving early. Then they recommend some extra service and my car was already in the ready lane they just wanted to go home and called it a day. If you go in the morning they take hours and if you go in the afternoon they rush everything. Not happy
by 2024 TOYOTA TACOMA DOUBLE CAB/SR Owner on 08/14/2026Verified Service
A supposed computer glitch allowed all the appointments for the day I went to be scheduled in a one-hour window meaning there were 20 cars ahead of me when I arrived for the appointment. It was a 3+ hour wait for an oil change and front-end alignment. My attendant was very pleasant and attempted to keep me informed throughout the delay.
by Group on 08/17/2026
Thank you for your feedback. We sincerely apologize for the scheduling issue that resulted in so many appointments arriving within the same timeframe and the extended wait that followed. We're glad your advisor remained pleasant and kept you informed as much as possible throughout the delay. We appreciate your patience during an unusual situation and hope to provide a much smoother experience on your next visit. Group 1 Toyota Bowie (240) 927-4200
by 2015 TOYOTA CAMRY LE/XLE/SE/XSE Owner on 08/05/2026Verified Service
The service was prompt, concise, succinct and caring. My car needed a couple days of repair and a rental car was quickly provided at no charge to me. I was even provided shuttle service to pick up the rental. My service advisor is always on point with my vehicle needs and extremely professional and courteous. All who assisted me in the service department were courteous and professional.
by Group on 08/06/2026
Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
by 2015 TOYOTA SIENNA LE Owner on 07/27/2026Verified Service
My service tech, Mr. Jose Perez always sees to it that I receive the best possible service at Bowie of Toyota, within the shortest time possible, at the best price possible. He has since he's been employed there. He's always handled my 2020 Avalon since day one, and now that Dan Cookson has retired, he takes care of my 2015 Seianna. If Jose leaves Bowie Toyota, I will be taking my business elsewhere.
by Group on 07/28/2026
Hello, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
by 2015 TOYOTA CAMRY LE/XLE/SE/XSE Owner on 06/22/2026Verified Service
Service Department basically overbooked and the wait would have been 3-4 hours. Service rep was kind enough to advise me of this when I arrived, something out of his control. This was a round trip of one hour wasted. I rescheduled with the service rep for the next day. Service was fine.
by Toyota of Bowie on 06/26/2026
Thank you for your feedback. We sincerely apologize for the inconvenience caused by our scheduling that day and understand your frustration after making the trip. We appreciate your understanding that the situation was beyond your advisor's control, and we're glad the rescheduled visit went well. We hope to provide a smoother and more efficient experience on your next visit.
by 2004 TOYOTA 4RUNNER SR5/SPORT EDITION Owner on 06/17/2026Verified Service
Failed diagnostic and repair. I spent nearly $900 and they kept my truck 2 days because a part was not in stock. The repair was made and I picked up my truck. On my way home I stopped to get gas and my truck wouldn't start. The same issue. It was not properly repaired.
by Toyota of Bowie on 06/18/2026
We apologize for the inconvenience and frustration this situation has caused. We take concerns like this seriously and appreciate the opportunity to re-inspect your vehicle. Our team is currently reviewing the concern to ensure it is properly diagnosed and addressed. Thank you for bringing this to our attention and allowing us the opportunity to make things right. Edbyn Lopez Service Manager - Toyota of Bowie edbynlopez@group1auto.com 240-927-4267
by 2015 TOYOTA RAV4 XLE Owner on 06/03/2026Verified Service
They fixed my engine light and AWD light that went on by replacing my Battery. They also said my oil was low and gave me a 4-cylinder oil and filter change. They also told me to come back in 1300 miles to check my oil. It took the 2.5 hours to check everything as I waited in the lounge.
by Toyota of Bowie on 06/03/2026
Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
by 2006 TOYOTA AVALON XL/XLS/TOUR/LTD Owner on 05/29/2026Verified Service
Service was timely. The shuttle diver forgot to picke me up to retrieve my vehicle and the service personnel Mohamad that assisted me, came to pick me up to be sure I had my vehicle the same day. This is considered going beyond the call of duty. I like the attitude of all the personnel. I would recommend this shop.
by Toyota of Bowie on 05/29/2026
Hello, we're happy to hear you had such a positive experience with Mohamad! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2021 TOYOTA HIGHLANDER HYBRID LIMITED Owner on 05/20/2026Verified Service
I got my car without it being properly fitted. The car was taken apart for inspection and returned without being fitted properly so I had to return my car. Very inconvenient and unprofessional. Driving a car that's not safe driving is insane due to negligence on the dealership
by Toyota of Bowie on 05/22/2026
We sincerely apologize for the condition your vehicle was returned in and understand your frustration with having to return after the repair. This does not reflect the level of quality or care we strive to provide. Your concerns have been shared with our management team for review, and we appreciate you bringing this to our attention. Edbyn Lopez Service Manager - Toyota of Bowie edbynlopez@group1auto.com 240-927-4267
by 2015 TOYOTA COROLLA L/LE/LE PLUS/LE P Owner on 05/13/2026Verified Service
I found Danny to be very knowledgeable, patient and he explained everything in detail so I would know everything that needed to be done & was done to my car. His courtesy, personality and explanations made me feel comfortable with the service being provided.
by Toyota of Bowie on 05/14/2026
Hi, we're happy you found our staff to be so supportive during your experience here at Toyota of Bowie. We do hope we can be of assistance in the future. Take care!
by 2021 LEXUS ES 350 BASE/350 LUXURY/35 Owner on 05/10/2026Verified Service
They told me that I had an urgent issue with my car regarding the spark plugs, and some other services. When I told them I recently had that work done, they said they only said it was urgent due to the mileage, and they never checked the spark plugs, or the other recommended services. I told them that was dishonest, and I would not be back
by Toyota of Bowie on 05/11/2026
We apologize again for the misunderstanding regarding the maintenance recommendations. As discussed, we were unable to view the prior Lexus service history at the time of your visit, and the recommendations provided were preventative based on vehicle mileage. We appreciate your feedback and regret the frustration this caused. Edbyn Lopez Service Manager - Toyota of Bowie edbynlopez@group1auto.com 240-927-4267
by 2015 TOYOTA HIGHLANDER LIMITED/LTD PL Owner on 05/02/2026Verified Service
I've always taken my Toyota Highlander to Toyota of Bowie for service. I've never felt BS'd or up saled. Antonio Funderburk and the Technicians he works with to service my vehicles have always done an excellent job and all work has been done right the first time. In 10 years I've never had to come back for the same thing. To the sales Department - ya'll sell a wonderful vehicle - Thank you!
by Toyota of Bowie on 05/04/2026
Hi, we are very happy to have provided you with such a positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
by 2023 TOYOTA RAV4 XSE Owner on 04/24/2026Verified Service
Karl took very good care of me. He kept me in the loop while I waited for the completion of my vehicle's service. He answered any and all questions I had. He was very friendly and approachable. Good customer service is hard to find. Thankfully, Karl is one of the good ones.
by Toyota of Bowie on 04/25/2026
Hello, we're happy you found Karlto be so supportive during your experience here at Toyota of Bowie. Please don't hesitate to reach out if there's anything additional we can do for you.
by 2010 TOYOTA HIGHLANDER Owner on 04/14/2026Verified Service
I liked Jose Perez who helped me get my car up to date. Jose also got my bill reduced a little which helped.
I didn't like how long it took the shuttle to pick me up and that they couldn't find the time to wash my car (which I had asked for). They had my car for over 24 hours.
by Toyota of Bowie on 04/15/2026
Thank you for your feedback and for recognizing Jose's assistance. We're glad he was able to help and provide some savings. We apologize for the delays with the shuttle and the missed car wash, as well as the extended time your vehicle was with us. Your concerns will be addressed to improve coordination and timeliness. We hope to provide a more seamless experience next time.
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Service Information
27 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Group 1 Toyota Bowie specializes in these services, in addition to many others.
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Group 1 Toyota Bowie specializes in these makes, in addition to many others.
What do verified customers think about Group 1 Toyota Bowie in Bowie, MD?
Verified customers who visit Group 1 Toyota Bowie in Bowie, MD rate this business 4.6 out of 5 stars, with 995 reviews. 27 customers favorited this location.
How can I contact Group 1 Toyota Bowie in Bowie, MD?
To reach the sales team at Group 1 Toyota Bowie in Bowie, MD, call (240) 266-0785. To reach the service department, call (301) 867-1600
Does Group 1 Toyota Bowie in Bowie, MD have a service center?
Yes, Group 1 Toyota Bowie in Bowie, MD does have a service center. You can contact the service department at (301) 867-1600.
