by 1999 HONDA CIVIC LX Owner on 11/10/2026Verified Service
There was an unusual problem with the shuttle driver that day.
On the positive side, my assigned advisor was extremely accommodating under the circumstances. He deserves the five stars.
As for the car, things were taken care appropriately as always. Very good.
by Group on 11/11/2026
Thank you for your feedback. I'm glad to hear that your advisor provided excellent service and that your car was taken care of properly. We appreciate your understanding regarding the shuttle driver issue and will work to ensure a smoother experience in the future. Your support means a lot to us and reflects our commitment to professionalism and teamwork.
by 2018 HONDA ACCORD SPORT Owner on 10/28/2026Verified Service
Mrs Cynthia was so nice! very knowledgeable Mrs Cynthia thank you so much we need more ppl like you in this world! Also the last girl on the right I think her name is Jackie! Your a sweet heart and so nice too we need more ppl like you guys! Thanks so much for a GREAT experience
by Group on 10/29/2026
Hi, thank you for your kind review; we are happy to pass your comments to Cynthia and Jackiehere at Group 1 Honda Owings Mills! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
by 2020 HONDA PILOT EX Owner on 10/19/2026Verified Service
I had a great experience with Honda servicing my vehicle. The staff was professional, friendly, and helpful throughout the entire process. The service was completed in a timely manner, and everything was explained clearly. I appreciate the excellent customer service and attention to detail. I would definitely recommend Honda to anyone looking for reliable vehicle maintenance and quality service!
by Group on 10/20/2026
Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Honda Owings Mills. Thanks for the recommendation, and have an amazing day!
by 2015 HONDA CIVIC SE Owner on 09/21/2026Verified Service
I didn't have a good experience at Honda. I waited for almost six hours, and the information they provided was very limited. No one kept me updated or explained what was going on. Also, my service advisor on Saturday was not very pleasant or easy to communicate with.
by Group on 09/24/2026
Please allow me to apologize that we did not provide you with our goal of 5-star service.I am very sorry for our lack of communication and overall poor performance.Blake Berger, Service Manager, will contact you to discuss your experience in more detail and answer any questions that you have about the repairs performed.I am confident that Blake will work very hard to regain your trust. Rose Bayat, General Manager rbayat@group1auto.com
by 2019 HONDA ACCORD EX Owner on 09/07/2026Verified Service
I truly appreciate the excellent customer service I received from Honda and Tyrus Costley. My car's routine maintenance was completed accurately and professionally. Tyrus kept me informed throughout the entire process, made sure I stayed within my budget, and was a pleasure to work with. I'm very grateful for the outstanding service!
by Group on 09/08/2026
Hello, we are so happy to read such a great review about Group 1 Honda Owings Mills! Feel free to reach out to us if you need anything. Have a wonderful day.
by 2009 HONDA ACCORD LX Owner on 08/26/2026Verified Service
The Associate named Memmi was knowledgeable respectful and friendly she took care of me including helping me through a trying situation which was the loss of my brother she hugged me and made me feel so much better she walked me carefully to the trailer and made sure I had everything I needed she has a heart of gold and there should be more people in this world like her I appreciate your company for hiring such a lovely lady
by Group on 08/27/2026
Hello, we're happy you found Memmito be so supportive during your experience here at Group 1 Honda Owings Mills. Feel free to reach out to us if you need anything. Have a wonderful day.
by 2026 HONDA ACCORD HYBRID SPORT Owner on 08/20/2026Verified Service
Honda of Owings Mills provides exceptional customer service and professionalism. Blake is the best service managershe is attentive, courteous, knowledgeable, and always makes sure customers feel taken care of. The entire Honda of Owings Mills team is professional, friendly, and genuinely committed to providing a great experience. I highly recommend Honda of Owings Mills and especially appreciate Blake and her outstanding service!
by Group on 08/21/2026
Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2022 HONDA ACCORD SPORT Owner on 08/14/2026Verified Service
terrible service. I arrived on time for appointment. it took them 3 hours to replace the locking lug nuts...a 20 minute job. then they lied and told me the CABIN air filter was dirty and needs replacement. I had that changed a week ago at AAA. that was their attempt to charge me for work that didn't need to be done
by Group on 08/18/2026
Thank you for taking the time to share your experience with us.When having your vehicle serviced, we also perform a multipoint inspection and provide a video showing the recommended repairs. After reviewing the video, I see that the air filter is pretty dirty. Therefore, I would like to have Blake Berger, Service Manager, contact you to make sure that you received the video from our technician.We look forward to working with you. Rose Bayat, General Manager rbayat@group1auto.com
by 2016 HONDA PILOT EXL Owner on 06/10/2026Verified Service
This is the second visit in 2 weeks. The air conditioning was not fixed the first time. When we picked up the car, the emissions light had come on while in the shop. After the second visit, the a/c is now fixed, but not the emissions issue. They said they were taking care of it! Now a large piece of trim also popped off.
This is not my first Honda Pilot. There are not usually so many problems related to a service visit.
by Group on 06/15/2026
Please allow me to apologize that we did not provide you with our goal of 5-star service.I am very sorry that you had to return and for the inconvenience this caused.I would like to have Blake Berger, Service Manager, contact you to schedule a time for you to return to address and resolve the emission concern with your Pilot.I am confident that Balke will work very hard to regain your trust. Rose Bayat, General Manager rbayat@group1auto.com
by 2018 HONDA ACCORD EX-L Owner on 06/08/2026Verified Service
Went to get my air-conditioner fixed (it was blowing out hot air). Honda dealership charged me $500 but was unable to fix the leak because they couldn't find it. I had to pay the fee for basically a temporary solution that will only work until the ac fluid they used for diagnostics runs out... Unacceptable. I hope Honda corporate is aware.
by Group on 06/10/2026
Thank you for taking the time to share your feedback Ms. Milkis.I am really sorry that we did not provide you with a better explanation of the diagnostic work that was performed during your visit.I would like to have Mimie contact you to review what was performed and to check to make sure that your A/C is working.We look forward to working with you. Rose Bayat, General Manager rbaat@group1auto.com
by 2012 HONDA RIDGELINE RTL Owner on 05/14/2026Verified Service
I like Deandre Cooper. I absolutely do not like the temp setup for waiting room during renovation. I won't wait in there for more than 30 minutes. The restroom is in weird spot, rep seated in front must be uncomfortable. The room is small and noisy. You folks could have done a better job with that his. I might go elsewhere for service because of this. Courtesy van was crowded and not accommodating.
by Group on 05/15/2026
Thank you for your feedback and for recognizing Deandre Cooper's service, we're glad he provided a positive experience. We also understand your concerns regarding the temporary waiting area setup during renovations and appreciate your honesty. Your comments will be shared with our team as we work to improve comfort and convenience during this transition. We hope to provide a much better experience once renovations are complete.
by 2018 HONDA CR-V EX Owner on 05/02/2026Verified Service
Wait was way too long. Should not have taken 4 hours for the service I had done. Because of showroom and waiting room renovations, had to wait in an external trailer. Miserable experience. Trailer is too small to accommodate all the people. Not enough rest rooms.
by Honda of Owings Mills on 05/07/2026
Please allow me to apologize that we did not provide you with our goal of 5-star service.I am very sorry for the amount of time it took to repair your vehicle.We are working on additional seating options while we are under construction.Thank you for taking the time to share your experience and for the opportunity to improve the service we provide. Rose Bayat, General Manager rbayat@group1auto.com
by 2019 HONDA ODYSSEY EXL Owner on 04/30/2026Verified Service
Had an appointment at 10:00 am for a recall repair that just needee software update. Tge service agent told me that it will take 2.5 hours. After 2.5 hours they said another 1.5 hours. Why do you make appointments if customers need to wait for 4 hours for a mandatory recall?
After 4 hours waiting, they said that they can't complete the recall due to some system issue. Absolute horrible customer experience.
by Honda of Owings Mills on 05/04/2026
Please allow me to apologize that we did not provide you with the level of service you expect and more importantly deserve when doing business with us.I am very sorry that the recall was not performed and for the inconvenience this has caused.Anthony Ettema, Service Director, will contact you to schedule a time, convenient for you to return to have the recall performed in a timely manner.Thank you for taking the time to share your experience and for the opportunity to work with you toward a resolution. Rose Bayat, General Manager rbayat@group1auto.com
by 2020 HONDA CIVIC LX Owner on 04/27/2026Verified Service
I had an appointment to get my car service;'however I still had to wait several hours to get the service completed.Since this location is having renovation done the service is really slow so everyone was complaining about their services.Also my regular service advisor Curtis is no longer there,and I noticed new crew members at this location that didn't provide the same great customer service as he did..
by Honda of Owings Mills on 04/28/2026
Please allow me to apologize that we did not provide you with the level of service that you expect and are used to when doing business with us.I am very sorry for the amount of time it took to service your vehicle and for our overall poor performance.Anthony Ettema, Servicfe Director, will contact you introduce himself so the next time you visit, he can work with you directly. Thank you for taking the time to share your experience and for the opportunity to improve the service we provide. Rose Bayat, General Manager rbayat@group1auto.com
by 2014 HONDA PILOT EXLN Owner on 04/27/2026Verified Service
Didn't like not being warned that I would have to wait for hours in a crowded trailer while part of was done. Was not informed that a part was not available and that I would have to return. Didn't like being charged for service labor not being performed and part not available at time of being charged without my knowledge.
by Honda of Owings Mills on 04/28/2026
I am very sorry to read about your recent visit.I apologize that we did not provide you with our goal of 5-star service.I would like to have Anthony Ettema, Service Director, contact you to review the work performed as well as the charges. I am really sorry for the confusion; however, I am confident that Anthony will work with you toward a resolution. Thank you for taking the time to share your experience and for the opportunity to regain your confidence in our ability to assist you. Rose Bayat, General Manager rbayat@group1auto.com
by 2014 HONDA ACCORD EX-L Owner on 04/16/2026Verified Service
It was relatively easy to set up an appointment for service.
When I arrived at @1: 05 PM, I had to wait several minutes for a Service Representative to approach me to inquire the purpose for my visit.
I would recommend a greater attention to assessing the needs of the customer.
Conditional Recommendations
by Honda of Owings Mills on 04/20/2026
Please allow me to apologize that we did not provide you with the level of service you expect and more importantly deserve when doing business with us.I am very sorry that our team did not greet you upon arrival.Thank you for taking the time to share your experience and for the opportunity to improve the service we provide. Rose Bayat, General Manager rbayat@group1auto.com
by 2021 HONDA RIDGELINE SPORT Owner on 02/27/2026Verified Service
Got the 9speed transmission service today with oil change and tire rotation. Check in was smooth at 8:30am by Ms Blake and Ms Cynthia. Service was done by 10:30am. I was treated with respect and kindness. Will continue to get my vehicle serviced at Honda of Owings Mill.
by Honda of Owings Mills on 03/01/2026
Hello, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2016 HONDA ACCORD LX Owner on 02/19/2026Verified Service
I liked the service and the attention. I am giving them 4 stars only because it took more than 2 hours for a simple oil change and tire rotation. When I did it at other places, the whole thing never took more than 20 minutes.
I think Honda Service will do well if they start keeping a better schedule. After all, the appointment was made several days before, and I made it at a time I was sure they came back from lunch.
by Honda of Owings Mills on 03/11/2026
Thank you for your feedback. We're glad you appreciated the service and attention from our team, though we understand your frustration with the longer wait time despite having an appointment. Your comments are valuable, and we're committed to improving scheduling and efficiency for your next visit. Honda of Owings Mills - (667) 622-9950
by 2024 HONDA CR-V SPORT TOURING Owner on 02/12/2026Verified Service
I loved the personal and caring engagement wit service advisor Cynthia Harvey! I did not like being charged $195 for the 5 minutes it took for mechanic to tighten two bolts that were probably not torqued to specifications when the transaxle was repaired last year due to a recall notice.
by Honda of Owings Mills on 02/13/2026
Thank you for your feedback.We are thrilled to hear you had a great experience with Ms. Cynthia, she is awesome.I am happy to discuss your pricing concerns.Please reach out to me at robertperry@group1auto.com so we can set up a time to connect. Robert Perry General Manager - Honda of Owings Mills robertperry@group1auto.com
by 2019 HONDA ACCORD SPORT Owner on 01/26/2026Verified Service
Service representative (Mimie) was honest, transparent, and super helpful throughout the visit. It was very busy, she did an exceptional job managing expectations. There were a lot of very rude people that day, much credit to her and the staff for dealing with it.
by Honda of Owings Mills on 01/27/2026
Hi, thank you for your kind review; we are happy to pass your comments to Mimie here at Honda of Owings Mills! We are always more than happy to assist you if anything else comes up. Take care!
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Service Information
9,796 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Group 1 Honda Owings Mills specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Oil Change
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Group 1 Honda Owings Mills specializes in these makes, in addition to many others.
What do verified customers think about Group 1 Honda Owings Mills in Owings Mills, MD?
Verified customers who visit Group 1 Honda Owings Mills in Owings Mills, MD rate this business 4.6 out of 5 stars, with 1,094 reviews. 9,796 customers favorited this location.
How can I contact Group 1 Honda Owings Mills in Owings Mills, MD?
To reach the sales team at Group 1 Honda Owings Mills in Owings Mills, MD, call (667) 382-8678. To reach the service department, call (410) 363-8700
What are the shop amenities offered by Group 1 Honda Owings Mills in Owings Mills, MD?
Group 1 Honda Owings Mills in Owings Mills, MD offers the following amenities: Courtesy Shuttle, Free Car Wash, Free Wi-Fi and Kid's Playroom.
Does Group 1 Honda Owings Mills in Owings Mills, MD have a service center?
Yes, Group 1 Honda Owings Mills in Owings Mills, MD does have a service center. You can contact the service department at (410) 363-8700.
