by 2013 FORD F150 SUPER CAB Owner on 12/11/2022Verified Service
I had my wiper's replaced, as well as getting my truck inspection. Their service department does great work.
by Customer Service on 12/12/2022
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
by Juan G. on 10/16/2022Verified Service
Buen trato de todo su personal , todo el trámite para comprar mi SUV fue fácil y rápido, se los recomiendo
by Customer Service on 10/17/2022
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
by 2013 FORD EXPLORER LIMITED Owner on 10/03/2022Verified Service
I would have liked a maintenance inspection report - but, they didn't give me one.
I would have liked a copy of my service record emailed to me.
by Customer Service on 10/03/2022
Thank you for your kind words and we are sorry that you did not receive a copy of your maintenance inspection report. Please reach out to us at 281-588-5299 and our team can email you a copy.
by 2021 FORD MUSTANG MACH-E PREMIUM Owner on 07/27/2022Verified Service
Sterling McCall Ford knows how to apply software updates for the Mach E. So many other Ford Dealers dont.
Excellent Work!!
by Customer Service on 07/27/2022
Thank you for your kind words for our staff, we appreciate it!
by 2012 FORD EXPLORER LIMITED Owner on 05/16/2022Verified Service
A/C wasn't working. Replaced line to compressor and replaced dryer.
Stopped working again three weeks later. Was told the compressor was blown.
Didn't get it fixed, based on suspicion line was overcharged.
by Customer Service on 05/16/2022
Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Calvin Miller
Service Director
cmiller@sterlingmccallford.com
by 2021 CHEVROLET SILVERADO C1500 LT Shopper on 11/20/2021Verified Shopper
They put a truck online for $1500. If it sounds too good to be true it really iswhen I called they said it was a computer error but two weeks later it was still on line. It is a scam!!!
by Customer Service on 12/03/2021
We're sorry that we were unable to meet your expectations. If there is ever anything we can do for you in the future, we hope youll give us the opportunity to earn your business back.
by 2010 FORD F150 Owner on 11/13/2021Verified Service
Excellent service, staff was very friendly. They really go above and beyond when it comes to servicing my F150.
by Customer Service on 11/15/2021
Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
by 2017 FORD F150 SUPERCREW Owner on 09/05/2021Verified Service
I asked for the mile maintenance & it wasnt done just used one of my pre paid oil changes instead and it took 3-4 days to complete
by Customer Service on 09/07/2021
Thank you for bringing this to my attention. I apologize for the mile maintenance not being done accordingly and the oil change taking longer than estimated. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Derek Ellis
General Manager
dellis1@BobHowardAuto.com
by 2017 FORD FOCUS SE Owner on 08/21/2021Verified Service
Did not address a check engine light that I asked them to while they had the car for TWO WEEKS waiting on parts.
by Customer Service on 08/24/2021
Thank you for your feedback about your check engine light issue not being addressed because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Calvin Miller
Service Director
cmiller@sterlingmccallford.com
by 2008 FORD ESCAPE HEV Owner on 04/27/2021Verified Service
Sterling McCall provides good service. This time I did have a communication mishap; I was unaware of some charges, but it is very likely that I forgot the conversation that discussed them.
by Customer Service on 05/20/2021
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
by 2014 FORD EXPLORER XLT Owner on 04/20/2021Verified Service
Ive been a loyal customer of Sterling McCall since moving to Houston,TX in 2017 mainly because they ensured customer satisfaction with exceptional service
by Customer Service on 04/20/2021
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your continued business and look forward to your next visit!
by Cesar P. on 03/08/2021Verified Shopper
Great way to shop around! Its very accessible without pressure. I also enjoyed checking on cars details. This is cool.
by Customer Service on 03/08/2021
Thank you for the review, Cesar! We are very happy to hear that our team treated you well and was able to help you with your shopping experience.
by 1998 LINCOLN TOWN CAR EXECUTIVE Owner on 02/05/2021Verified Service
Problem was not fixed and left some parts not put back together, thank god I have some skills to put back together!
by Customer Service on 02/08/2021
Thank you for your feedback about your vehicle not being fixed because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more?
Calvin Miller
Service Director
cmiller@sterlingmccallford.com
by 2019 FORD FUSION TITANIUM Owner on 09/15/2020Verified Service
All maintenance was performed as required by Ford, but after they rotated the tires they DID NOT fill to appropriate levels per specifications
by Customer Service on 09/16/2020
Thank you for your feedback about your recent experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Alvin Blaker
Parts and Service Director
ablaker@sterlingmccallford.com
by 2013 FORD EXPLORER LIMITED Owner on 08/27/2020Verified Service
I love Sterling McCall Ford service.
The only issue was they wouldn't let me use a coupon for brake work because I had already used a different coupon for an oil change - so, I didn't do the brake work.
by Customer Service on 08/31/2020
Thank you for being our customer, we appreciate your kind words!
by Sendil T. on 06/04/2020Verified Service
Sterling McCall Ford is good place to have car serviced, every time i go i get my car cleaned but this time no best service.
by Customer Service on 06/06/2020
Thank you for your feedback about your visit because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Alvin Blaker
Service Director
ablaker@sterlingmccallford.com
by 2018 FORD F150 RAPTOR Owner on 04/01/2020Verified Service
The shop did an outstanding job of getting me in and out very quickly. The service went just as planned
by Customer Service on 04/01/2020
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
by 2017 FORD FOCUS SE Owner on 03/11/2020Verified Service
Gloria was an amazing advisor
Im pretty happy with my service the opposite when Jose Rodriguez just misunderstood my decision and I did pay $1000 because of his mistake
by Customer Service on 03/16/2020
Thank you for your kind words! It is always great to hear that we were able to make a customers service experience truly exceptional! We thank you for your business and look forward to your next visit!
by 2003 FORD EXPEDITION EDDIE BAUER Owner on 03/01/2020Verified Service
Excellent diagnosis, repair, and delivery. Kept us updated on the status until the vehicle was ready. Decent turnaround time for a difficult repair. Outstanding service, highly recommend!
by Customer Service on 03/02/2020
Thank you for your kind words! We thank you for your business and look forward to your next visit!
by 2018 FORD FIESTA SE Owner on 12/26/2019Verified Service
My service advisor was great. I felt bad because they were serving the staff lunch at the time he was helping me. But he got the job done! Will be back for services in the future!
by Customer Service on 12/27/2019
Thank you for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
