by 2018 FORD F150 SUPERCREW Owner on 08/12/2026Verified Service
AubriAnna - service writer, got my F150 in and did the sparkplugs, coolant, and transmission service. Got me an Uber ride. And took my mail out coupon for $90 off. Everyone from the telephone operators to Mr. Buck Barton was great. Coffee was good for early birds.
by 2018 FORD F150 SUPERCREW Owner on 06/07/2026Verified Service
Issue for the emissions recall was taken care of and truck runs better. A few other issues were addressed that I was already aware of and a few that I wasn't aware. Service writer Britton, was professional and courteous. Overall, service was as expected.
Thank you
by Group on 06/09/2026
Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
by 2020 FORD EXPLORER XLT Owner on 06/07/2026Verified Service
Hello Glenn
I am writing to thank you for your excellent service. You were very attentive to the repairs needed on my car and proactively confirmed that the costs would be covered under my warranty.
I truly appreciate you keeping me informed throughout the entire process. You did a great job.
Best regards,
Paul Palmer
by Group on 06/08/2026
Hello, thank you for your kind review; we are happy to pass along your comments to Glenn here at Group 1 Ford of Hub City! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2018 FORD F150 SUPERCREW Owner on 03/14/2026Verified Service
called for an service appointment & got first thing in the am. On arrival they were waiting and ready to service my vehicle to get me back on the road. Service done in no time as I waited. Paid and I was on the road in less than and 1.5 hours. Great service and customer service with every visit I has.
by Gene Messer Ford Lubbock on 03/15/2026
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
by 2019 FORD EXPEDITION XLT Owner on 11/07/2025Verified Service
Car had to go in to replace the phase camshaft. There is a bulletin out on this that ford doesn't want to take care of. Thank goodness we had a warranty or we would've been looking at $4500 in repairs. Gene Messer said car would be in shop for three weeks but surprisingly was only a week. Happy with the shop and go to them all the time.
by Gene Messer Ford Lubbock on 11/08/2025
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2020 FORD ESCAPE SEL Owner on 10/15/2025Verified Service
Michael in the service center was very helpful. He did what he could to help with a difficult situation. He took care of my customer satisfaction door hinge issue and even called on a Saturday to follow-up my inquiry text. He got me with his manager for the other issues. I am still fighting with that but it is beyond Michael's control. He is a great customer service agent.
by Gene Messer Ford Lubbock on 10/16/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Hendrik V. on 09/24/2025Verified Purchase
It was really a pleasure dealing with these guys. They made everything so much less cumbersome, did not try to re-negotiate the trade-in price when we got there, and did not try to add extra fees and costs to their vehicle. They did not waste our time trying to sell us tons of extra insurance, etc. I can gladly recommend this dealership, Steve the Salesperson and the finance manager.
by Gene Messer Ford Lubbock on 09/25/2025
Hi Hendrik, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2013 FORD F250 SUPER DUTY Owner on 08/06/2026Verified Service
Everyone has a coke and a smile but my representative felt true and professional, what I think and know is the ridiculous is the charges for an air filter change.
by 2018 CHRYSLER PACIFICA TOURING PLUS Owner on 07/22/2026Verified Service
First place I've been to while looking for a minivan that had a nice one that was clean and ready for sale. The numbers worked better than what it said on the website. I was sold! Very good experience!
by 2020 FORD EXPEDITION MAX LIMITED Owner on 04/22/2026Verified Service
Showed up without an appointment and got right in and taken care of in no time for an oil change. Excellent service!!
by Group on 04/23/2026
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
by 2013 FORD F150 SUPERCREW Owner on 03/25/2026Verified Service
I appreciate the attention to detail Mr Britton provides to my concerns on my F150, being serviced there
by Gene Messer Ford Lubbock on 03/26/2026
Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
by 2016 FORD F150 SUPERCREW Owner on 03/07/2026Verified Service
The communication was fantastic. The service was great and we are very pleased with everything that was done to the truck.
by Gene Messer Ford Lubbock on 03/08/2026
Hi, thank you for your kind words and this wonderful review! If you have any further questions, please don't hesitate to reach out!
by 2025 FORD MUSTANG GT Owner on 02/28/2026Verified Service
They kept my car for a few days, and nothing got fixed. After I got tiled it was ready to get picked up.
by Gene Messer Ford Lubbock on 03/02/2026
Thank you for your feedback. We sincerely apologize for the delay and for not meeting your expectations. That is never the experience we want for our customers. We understand how frustrating it can be to wait several days without resolution, especially after being told your vehicle was ready. That is not the level of communication or service we strive to provide at Gene Messer Ford. We would truly appreciate the opportunity to make this right. Please reach out directly and ask for Michael Pugh, our Service Manager, or Michael Purser, our Service Director, so we can personally review your situation and work toward a proper resolution. Thank you again for your business and for bringing this to our attention. Buck Barton General Manager - Gene Messer Ford Lubbock bbarton@Group1Auto.com
by 2019 FORD ESCAPE SE Owner on 02/12/2026Verified Service
They finally fixed the problem that the other body shop was unable to do. This has been since October of last year but gene Messer for was able to get out done correctly. Thank you so much.
by Gene Messer Ford Lubbock on 02/12/2026
Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. Please don't hesitate to reach out if there's anything additional we can do for you.
by Tommy Lee H. on 02/10/2026Verified Shopper
Although I was unable to get the vehicle,I was very impressed by the staff at Gene Messer for helping me with my car shopping.i would definitely recommend them to all my family and friends.
by Gene Messer Ford Lubbock on 02/11/2026
Hi Tommy, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2017 LINCOLN MKZ HYBRID RESERVE Owner on 02/08/2026Verified Service
Only had my car for about 2 hours. Great customer service and checked other things that I did t even ask to check
by Gene Messer Ford Lubbock on 02/09/2026
Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
by Gerardo M. on 01/04/2026Verified Service
Thank you for the service that you provided for me and the whole information. You let me know about the my car.
by Gene Messer Ford Lubbock on 01/05/2026
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
by L R. on 11/23/2025Verified Shopper
Well I was quote 2950.00 for the Tacoma at the Toyota house, later the Tacoma was transferred to the Ford. The price was raised up to 3200.00 at the Ford House. I don't understand exactly why?
by Gene Messer Ford Lubbock on 11/24/2025
Thank you for sharing your feedback. We understand how frustrating pricing differences can feel, and we appreciate the opportunity to clarify. Vehicle prices can change throughout the day based on live market data, availability, and competitive listings. Each dealership also prices their inventory differently depending on their own market strategy. Because of that, it's possible to see variations when comparing vehicles across stores or even at different times of the same day. If you'd like, we're happy to review the vehicle you were interested in, go over the pricing in detail, and make sure all your questions are fully addressed. Please feel free to reach out to us directly so we can assist you. Thank you again for the feedback it helps us get better. Please reach out to Xavier or Adrian one of our used car directors. Buck Barton | Group 1 Automotive General Manager bbarton@group1auto.com
by 2022 FORD BRONCO SPORT OUTER BANKS Owner on 11/19/2025Verified Service
The 2002 Ford bronco problem cannot be fixed according to Ford. The cars undrivable. Ford needs to give us a new car or fix this. They claim the update won't be available till spring of next year which is sounds ridiculous.
by Gene Messer Ford Lubbock on 11/20/2025
Hi Allan, we're very sorry for the inconvenience. The delay is due to a Ford Motor Company update that hasn't been released yet, and unfortunately we have to follow their process. As soon as Ford makes the software available, we'll get your Bronco taken care of right away. Thank you for your patience. Buck Barton General Manager bbarton@group1auto.com
by 2022 FORD BRONCO SPORT BIG BEND Owner on 09/25/2025Verified Service
Service was great . The paperwork provided of repairs / no repairs is vague or unclear as to what was replaced or not .
by Gene Messer Ford Lubbock on 09/26/2025
Thank you for taking time to leave a review. I am happy to hear that the repairs went well. I do apologize on the issue with the paperwork. Our service manager Michale Pugh will reach out to go over the paperwork with you and email you additional copies of it if you would like. If you need anything else, please feel free to let us know. Thank you again for your business! Buck Barton General Manager bbarton@Group1Auto.com
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Top Services Performed
Based on CARFAX Service History, Group 1 Ford of Hub City specializes in these services, in addition to many others.
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Top Makes Serviced
Based on CARFAX Service History, Group 1 Ford of Hub City specializes in these makes, in addition to many others.
What do verified customers think about Group 1 Ford of Hub City in Lubbock, TX?
Verified customers who visit Group 1 Ford of Hub City in Lubbock, TX rate this business 4.4 out of 5 stars, with 324 reviews. 149 customers favorited this location.
How can I contact Group 1 Ford of Hub City in Lubbock, TX?
To reach the sales team at Group 1 Ford of Hub City in Lubbock, TX, call (806) 230-2391. To reach the service department, call (806) 793-2727
How can I schedule a service appointment with Group 1 Ford of Hub City in Lubbock, TX?
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