by 2020 FORD EDGE SE Owner on 05/21/2026Verified Service
I have always enjoyed doing business with Gene Messer Ford - Group 1 in Amarillo, TX. I have purchased 2 vehicles with them and always use them for servicing my vehicles. The valet service they now offer is wonderful!! My Edge was picked up & dropped off at my work site right around the times they said it would be and the text messaging with video and recommendations is also a huge plus!!
by Group on 05/23/2026
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
by 2014 GMC SIERRA C1500 SLE Owner on 12/12/2025Verified Service
I appreciated their prompt response to completing my pickup service order once I arrived at the dealership. However, I was a little disappointed that they did not check my tires or tire pressure as they said they would. The tire I told them about is still losing air and every tire is set at a different psi. Afterall, I bought this set of tires (new) from this dealership.
by Gene Messer Ford Amarillo on 12/17/2025
Thank you for bringing this to our attention. We apologize for any inconvenience caused by the oversight of not checking your tires or tire pressure. We value your feedback and will ensure that this does not happen in the future. Thank you for choosing our dealership for your tire needs.
by 2022 FORD EXPEDITION KING RANCH Owner on 06/06/2025Verified Service
We had an appointment with Miguel for 2 pm Thursday June 5th for a recall on our Expedition. He called before he arrived at our house, came and checked it said it was safe and had no problems. Really appreciate the great service with an exceptional technician!! Thank you!!
by Gene Messer Ford Amarillo on 06/07/2025
Hi, thank you for your kind review; we are happy to pass along your comments to Miguel here at Gene Messer Ford Amarillo! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2018 FORD ESCAPE S Owner on 06/01/2025Verified Service
Was able to get in quickly and on my schedule. What I thought was a battery issues wasn't it and they didn't try to sell me one but pointed out the services that were needed without the hard sell tactics. I appreciate that very much and the customer service was great!
by Gene Messer Ford Amarillo on 06/01/2025
Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
by 2014 FORD EXPLORER XLT Owner on 05/31/2025Verified Service
I made an appointment for a recall issue and on my arrival the service representative was ready for me. We did the paper work and the dealership provided me transportation home. A short time later Victor call regarding some additional maintenance needed paid for over the phone and my vehicle was delivered to my home. What great service.
by Gene Messer Ford Amarillo on 06/01/2025
Hi, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
by Marty T. on 05/20/2026Verified Service
This dealership always does a good job of serving my Bronco. They keep me informed throughout the process and provided a video from the service tech telling me how the process went and the things that he checked.
by Group on 05/21/2026
Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2019 FORD TRANSIT T-150 Owner on 05/17/2026Verified Service
Excellent service done by professional technicians,in a clean,modern environment.Special thanks to a service advisor,Ryan Ethier,of Gene Messer Ford in Amarillo,Texas who has done exceptional service every time.Thanks
by Group on 05/19/2026
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
by 2024 FORD EDGE SE Owner on 04/19/2026Verified Service
Experience was better then the last time. Last time we were there for over 2 hours for a scheduled oil change.
by Group on 04/20/2026
Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2024 RAM 1500 BIG HORN/LONE STAR Owner on 04/06/2026Verified Service
Everything was completed in a timely manner. There was no grease left inside my vehicle when they were done.
by Group on 04/07/2026
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2016 FORD F150 SUPERCREW Owner on 03/17/2026Verified Service
Vary hard to communicate. Very shady operation, a ton of excuses. As the customer, I had to keep up communication. I am sure no one cares about customers at this location.
by Gene Messer Ford Amarillo on 03/18/2026
I'm sorry to hear this was your experiencethat's not how we want anyone to feel, especially when it comes to communication. We genuinely care about our customers and clearly missed the mark here. I'd appreciate the chance to make this right. Please reach out to me directly at squalls@group1auto.com or 806-467-5503. Shane Qualls General Manager
by C. P. on 03/06/2026Verified Service
Very friendly and excellent customer care. Very reasonable pricing. Work done right by knowledgeable staff.
by Gene Messer Ford Amarillo on 03/08/2026
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
by 2020 LINCOLN AVIATOR RESERVE Owner on 01/08/2026Verified Service
Andrew Sullivan and the service crew are great and go over and above to servicer my vehicle. Well done!
by Gene Messer Ford Amarillo on 01/09/2026
Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Amarillo. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2023 FORD BRONCO BASE/BIG BEND/BLAC Owner on 12/12/2025Verified Service
Service was fairly quick and efficient. However, did not address a recall that was mentioned or provide any follow up.
by Gene Messer Ford Amarillo on 12/16/2025
Thank you for the review. I'd like to help resolve the issue with the recall but am unable to pull any customer information based on what was stated. Please reach out to me at your convenience at squalls@genemesser.com or call me direct at the number below. Thanks again. Shane Qualls General Manager 806-467-5503
by Heatherpeoples99 B. on 11/27/2025Verified Service
Danny was great to work with and advocated for me with warranty company. Great service on my Lincoln! Highly recommend
by Gene Messer Ford Amarillo on 11/28/2025
Hello, we're happy you found Danny to be so supportive during your experience here at Gene Messer Ford Amarillo. We do hope we can be of assistance in the future. Take care!
by 2019 FORD ESCAPE S Owner on 11/27/2025Verified Service
I think they did everything I needed. Almost 3 hours. Service guy was nice am helpful. I understand everything is expensive these days but ouch.
by Gene Messer Ford Amarillo on 12/01/2025
We are so glad we were able to help and that our service technician provided great assistance. We understand costs are high, but we always strive to provide the best value for our customers. Thank you for choosing us!
by 2015 FORD FLEX LIMITED Owner on 11/17/2025Verified Service
Great customer and car care. Service department is thorough and dependable. Service advisor Andrew Sullivan III was very helpful during my last two visits. The waiting area is much more accommodating than the room at Tri Stste Ford.
by Gene Messer Ford Amarillo on 11/18/2025
Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gene Messer Ford Amarillo. If you have any further questions, please give us a call. We're always happy to help!
by 2013 HONDA ACCORD LX Owner on 10/13/2025Verified Service
Colton is always on point with what I need serviced on my car and he's nice,polite and has a smile in his face
by Gene Messer Ford Amarillo on 10/14/2025
Hi, thanks for your praise and kind comments about Colton. We are always more than happy to assist you if anything else comes up. Take care!
by 2025 FORD EXPLORER ACTIVE Owner on 10/08/2025Verified Service
Very friendly service, they video your 10 point check when you do a oil change. The atmosphere is very nice.
by Gene Messer Ford Amarillo on 10/09/2025
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2020 LINCOLN AVIATOR RESERVE Owner on 09/14/2025Verified Service
Joel was great and Jeremy at Ford Dealership fixed alignment and Open recal completions made vehicle handle great.
by Gene Messer Ford Amarillo on 09/15/2025
Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2024 FORD EDGE SE Owner on 08/04/2025Verified Service
Oil change Appointment was for 11:00 on Saturday August 2nd.
We waited and waited. At 12:20 I asked how much longer. Was told 45 minutes. At 1:35 finally completed. Grrrr
by Gene Messer Ford Amarillo on 08/05/2025
Hello, Thank you for your feedback. I'm very sorry to hear about the extended wait time during your recent visit. That's not the level of service we aim to provide, and I completely understand your frustration. I'd like the opportunity to speak with you directly to make this right and to ensure a smoother experience in the future. Please feel free to contact me at 806-467-5503. Shane Qualls General Manager
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146 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Group 1 Ford of Amarillo specializes in these services, in addition to many others.
Brake Service
Oil Change
Tire Rotation
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Group 1 Ford of Amarillo specializes in these makes, in addition to many others.
What do verified customers think about Group 1 Ford of Amarillo in Amarillo, TX?
Verified customers who visit Group 1 Ford of Amarillo in Amarillo, TX rate this business 4.6 out of 5 stars, with 300 reviews. 146 customers favorited this location.
How can I contact Group 1 Ford of Amarillo in Amarillo, TX?
To reach the sales team at Group 1 Ford of Amarillo in Amarillo, TX, call (806) 375-4259. To reach the service department, call (806) 467-5500
How can I schedule a service appointment with Group 1 Ford of Amarillo in Amarillo, TX?
