by 2021 CHEVROLET SILVERADO C1500 LT Owner on 07/23/2025Verified Service
Had my truck for 4 days for a tire change through the warranty and had little to no communication until I pursued them through the warranty.
by 2017 CHEVROLET TAHOE POLICE Owner on 07/11/2025Verified Service
Had appointment showed up early. Was told 2 hours. I agreed. After more than 2 hours they had not even started. I pulled the vehicle with no service being done
Why take appointments if you can't do the work.
by 2017 CHEVROLET VOLT LT Shopper on 07/10/2025Verified Purchase
Everything was very forward and precise and the salesman showed us every part of the vehicle, in and out and never did i ever felt rushed, it was a simple process. Would def recommend this car dealership..
by 2013 CHEVROLET CAMARO 2SS Owner on 07/09/2025Verified Service
Easy to setup an appointment and check in was quick and easy. They offered a curiosity ride if I needed it. Service was performed and finished on the time they told me it would done.
by 2019 GMC SIERRA K1500 AT4 Owner on 07/03/2025Verified Service
Very helpful in trying to come up with a solution to help for an unknown issue with my vehicle. Very informative and helpful looking out for my best interests. Would recommend.
by 2023 CHEVROLET SILVERADO C1500 RST Owner on 07/02/2025Verified Service
Other than having to wait 2 hours for an oil change with appointment it was ok. TV rarely works. Chris is a good service advisor.
by 2024 CHEVROLET SILVERADO K3500 HIGH CTRY Owner on 06/07/2025Verified Service
The Gabrielle, my Service Advisor immediately consulted with the mechanic to understand my concern with the Flex gate operation. The look at it, and determined it was working properly, and I was out of there in about 1/2 hour.
by 2019 CHEVROLET BOLT EV PREMIER Owner on 03/05/2025Verified Service
Lukewarm service writers, at best. Then they send you an text asking to get the best rating possible.
When I made my appointment I confirmed that they had the parts in stock and then when I got there, I was told I had to come back because they had to order the parts. This was for a factory recall for a safety defect. They wasted a lot of my time and were kind of rude about it.
by 2019 CHEVROLET SILVERADO K1500 RST Owner on 01/21/2025Verified Service
SERVICE ADVISOR TRYED TO HELP ME ANYWAY SHE COULD. SHE WAS GREAT BUT DEALER/GM MAKE IT VERY DIFFICULT AND TRY TO AVOID RESPONSABILITY AS FAR AS WARRANTY CLAIMS.
SILVERADO WITH 15,000 MILES (FIFTEEN THOUSAND) AND WAS TOLD TORQUE CONVERTER NEEDED TO BE REPLACED BECAUSE OF PRODUCTION ISSUES BY CHEVROLET. CHEVROLET DENIES ANY PROBLEMS EVEN THERE IS A ONGOING COLLECTIVE LAWSAUIT GOING.
by 2013 CHEVROLET MALIBU 2LT W/EASSIST Owner on 01/17/2025Verified Service
Service advisor doesn't update progress or lack of progress on my car, service was extremely slow and drawn out. Left my car with greasy, oily boot prints on both of my front mats, candy wrappers in the door pockets and the trunk still torn apart to gain access to battery. Very upsetting experience
by Arturo A. on 12/16/2024Verified Service
I didn't like I had to wait for almost 4 hours on an oil change with tire rotation. The having an appt doesn't mean anything at all precise time cause you'll end up waiting forever .. the just checking in is what it means for an appt then it defeats the purpose. Missed a graduation I had to attend due to this mishap. Hopefully it will get better organized in the future
by 2020 CHEVROLET TRAX LS Owner on 08/28/2024Verified Service
Wait to be acknowledged, wait all day for an oil change tire rotation, wait for a call/text when ready oh wait- that never happened. Wait again to be acknowledged and wait some more to get the bill right.
NOT WORTH THE WAIT. terrible service, non- existent communication. Absolutely NO stars even though one had to be clucked just to submit.
by Customer Service on 09/17/2024
We apologize for this delayed response, but we appreciate you informing us about your experience. We deeply regret any inconvenience you may have encountered and would like to make amends to regain your trust as a valued client for any future services. Please reach out to us. Thank you for your feedback, and we're looking forward to the opportunity to understand more about what took place during your experience.
by 2017 CHEVROLET TAHOE LT Owner on 04/04/2024Verified Service
Linda Ramírez, she is the agent who always attends me very kind and attentive to my doubts and very professional giving the answers to my questions.. Thank you .. oh a detail that she has they always wash your vehicle.. courtesy of the agency.. many others charge you, they wash your car for free..
Thank you FREEDOM CHEVROLET
by Customer Service on 05/16/2024
Thank you for your kind words for our staff, we appreciate it!
by 2013 CHEVROLET CAPTIVA LT Owner on 11/09/2023Verified Service
I went in for an oil and filter change. I had a coupon for it. It did not mention a tire rotation. Which I do appreciate it but they could have notified me they were doing on at no charge and they could have reset the tpms. They didn't and I had to find out when i got home and one of my tires was low. That is when I found out it was rotated and not resetting the tpms.
by 2020 CHEVROLET TRAVERSE LT Owner on 11/08/2023Verified Service
We had an appointment at 9 and when we got there they said they were 5 hrs behind and it doesn't matter that I had an appointment. Then it DID take 5+ hrs to get when we took our other car (was to be done there) to castroville Chevy and they got us in right away and done in 2 hrs. Absolutely will not go back there.
by 2023 CHEVROLET SILVERADO K1500 Owner on 06/24/2023Verified Service
This service was performed as part of my purchase of the 2023 Silverado 1500 LTZ. The sales team and manager were amazing, especially salesman, Joseph Sheetrock Nowak and Finance rep, Christian. Would definitely buy here again. Im confident the service department is as equally exceptional.
by Customer Service on 06/26/2023
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
by 2016 CHEVROLET CORVETTE 3LZ Z06 Owner on 08/04/2022Verified Service
Service was good and there are no issues after repairs. However, their customer service and answering phones is almost non existent. Text messaging through their system helps but is not very responsive. I would recommend Freedom Chevrolet for repairs again, however, be aware their customer service is lacking.
by Customer Service on 08/04/2022
Thank you for speaking with us about your service experience. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me.
Rick Lawver
Service Director
rlawver@freedomchevy.com
by 2015 GMC SIERRA K1500 DENALI Owner on 01/12/2022Verified Service
Bought a Truck that the key fobs could not be found at another dealership, so they sent me To Freedom Chevrolet to have the Fobs made. I was directed to speak with Justin. I talked to Justin and he explained to me the process that he would take care of it all, and he did. The New key fob arrived Justin contacted me and when I arrived it took 20 minutes to program to my truck and I was on my way.
by Customer Service on 01/14/2022
Thank you for the recommendation and kind words! We thank you for your business and look forward to your next visit!
by 2016 CHEVROLET SILVERADO K2500HD LTZ Owner on 12/27/2021Verified Service
I took my truck in for two serious problems and one minor problem. My serious problems could not be handled for two days despite my having an appointment. Why leave me without a car for an extra day? The work on my serious issues seems to be good quality. HOWEVER, my minor problem which could have been handled during the wait was never addressed because the tech "forgot to look at that."
by Customer Service on 12/28/2021
Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Rick Lawver
Service Manager
rlawver@freedomchevy.com
by 2021 CHEVROLET TAHOE K1500 PREMIER Owner on 12/05/2021Verified Service
I scheduled an oil change with my vehicle and no other services. Told initially with appointment it would take one and a half hours. It then became 4 hours which then became 8 hours for an oil change.
Additionally when my wife went to drop off the car she told me she stood in the service advisor area and no one would acknowledge her or offer to help. Same thing happened when i went to pick up the vehicle.
