by 2021 TOYOTA RAV4 XLE/XLE PREMIUM Owner on 04/18/2025Verified Service
I liked the great service and a comfortable waiting area to rest in while I waited for the work to my vehicle was being done. Nothing I didn't like.
by 2016 TOYOTA TUNDRA DOUBLE CAB SR/DOUB Owner on 12/02/2024Verified Service
People were friendly and helpful but huge delay for service because they said it was before Thanksgiving and everyone wanted work done so there were several walkins and wait would be 2.5 hours. Why did I have to have an appointment when others could walk in ahead of me. Ended up 3.5 hours and did not have a debit card so was charged 3% for credit card. Never before? Did good work but setup was not good!
by 2024 TOYOTA TACOMA DBCAB/SR5/TRDSPT Owner on 10/19/2024Verified Service
Called saying vehicle was ready yet they completely forgot to fix the bent tire rod. Had to take it back and they had to wait in parts so it took another 10 days. They were very friendly and responsive to my requests, and in the end truck is fixed, so not too bad overall.
by 2016 TOYOTA TUNDRA DOUBLE CAB SR/DOUB Owner on 10/10/2024Verified Service
The service was excellent. My brand new tire was losing air, so I brought it in. They checked all tires and found the stem on the new tire had bad gaskets. They replaced them. I'm a little bothered that I had to pay as it appears it was a faulty tire.
by 2015 TOYOTA AVALON XLE/PREM/TOUR/LTD Owner on 09/20/2024Verified Service
I contacted the service manager , Randy, and he went right to work to order the parts I needed which came in quick. He contacted and got me in quickly, had the car repaired, and I had it back in 2 days.
Randy is always very courteous and caring. He takes care of my auto needs whenever I need his services!
by 2021 TOYOTA RAV4 XLE/XLE PREMIUM Owner on 07/12/2024Verified Service
Greenville Toyota did a great job servicing my 2021 Toyota Rav 4 XLE. Oil change and tire rotation and vehicle check. I left with a short list of items needing to be done next time I get my vehicle serviced. I bought the vehicle a few months ago used and in great shape, but the previous owner neglected some vehicle maintenance. I will see to it it is brought up to date on the needed maintenance. Greenville Toyota I will be back.
by 2022 TOYOTA COROLLA LE Owner on 11/10/2023Verified Service
My fiancé waited 3 hours to get her car serviced while I was at work. She was early to her appointment and still had to wait. We chose to drive further due to the service we had previously gotten. Lately it's been very poor. Constantly trying to upsell. Will be trying a new location
by 2017 NISSAN TITAN SV/SL/PLAT RESERVE Owner on 08/24/2023Verified Service
I called about repairing a tire in the morning and got an appt. the same day @ 3:30. When I arrived they were pretty busy, so figured it might be a while waiting. I let my service advisor know I had a ride coming to go and run a couple of short errands and to call me when my vehicle was ready. I was on the way back to Toyota when I got the text it was ready. Took a little less than an hour. Thanks
by 2019 LEXUS GX 460 PREMIUM/LUXURY Owner on 05/24/2023Verified Service
The staff was very kind & informative. The visit was shorter than anticipated. The staff member saved me a soon return visit by letting me know that they could do the inspection while the vehichle was there so I would not have to return in a few weeks.
by Nancy P. on 03/30/2023Verified Service
I got a text saying my vehicle was ready. I arrived to pick it up 40 minutes later and it was not ready. I was told it would take 20 more minutes but it took more than an hour more. Greenville Toyota has always been great with service and I was very disappointed.
by 2019 TOYOTA C-HR XLE/LE/LIMITED Owner on 08/27/2022Verified Service
I was there almost 2 hours for a tire rotation.
My appointment was at 3 and got my car at 5:00. I understand and hour but 2 hours no.I wasnt happy at all. I had other things to do that afternoon. By the time I got out it was to late for anything. You should ask to go through a customer car . You never know what they have to do for that day. Thank you
by 2022 TOYOTA CAMRY LE Owner on 07/25/2022Verified Service
Went to install my dashcam, just the rear cam since we installed the front one ourselves. Went from a 4 hr task to about 30-40min task, so they only charge me for one of hour labor. Staff very friendly. They had a shuttle service, very nice lady driver, that took me home and back to the service center which was very convenient.
by 2017 NISSAN TITAN SV/SL/PLATINUM RESE Owner on 04/25/2022Verified Service
When I pulled up to the service dept. I was met immediately at my truck with a service receptionist verifying my appt. time. I went in and spoke with my service rep. discussing what was to be repaired on my truck. Went out into the lounge area and waited. The repair was made in a timely manner and I was on my way. Everyone was very nice and professional.
by 2017 NISSAN TITAN SV/SL/PLATINUM RESE Owner on 01/13/2022Verified Service
My service experience was great. I called for an appointment and was able to be serviced the same day because of a cancellation. My service rep was Patrick. He did an awesome job. He kept me well informed on what services were needed and when they were completed. Also, the services to my truck were completed in a timely manner. Thanks for an awesome job to everyone that was involved.
by 2007 LEXUS LS 460L Owner on 11/10/2021Verified Service
AAA had been called as I had a dead battery and could not get car out of the garage. Installing the new battery required that the computer had to be reset in the car. Greenville Toyota's service department was very prompt in taking care of the problem and I was on my way.
by Larry M. on 11/04/2021Verified Service
upon arriving at the dealership my wife and I was greeted by a pleasant friendly young lady and she was most helpful. The service writer on the other hand was very knowledgeable concerning the needs of my vehicle. But at the same time the service writer didn't expend any amount of courtesy or friendliness at all.
by C S. on 07/22/2021Verified Service
All perfect for my 2012 Prius Vs 160K full service as Ive done every 5K since buying it from Greenville Toyota in August 2012. FREE SERVICE EVERY 5K part of the reason I bought it there. You are wrong to send me service reminders as I never miss one. Thanks for correcting your records, or you can simply unsubscribe me as I never requested theses erroneous reminders.
by 2013 TOYOTA CAMRY/SE/LE/XLE Owner on 12/25/2019Verified Service
Service was on schedule and quick. The safety actions were recommended and I the brakes flushed and fluid refilled. Will make appt for tune up and transmission flush and refill. Need to check with South Atlanta Toyota to see if suggestions already done.
by 2015 JEEP GRAND CHEROKEE SUMMIT Owner on 03/15/2019Verified Service
Great service! Only complaint was it took 2.5 hours for an oil change which was disappointing, especially since I had an early morning appointment. Additionally a customer who had an appointment 30 mins after mine left 30 minutes before my car had been serviced, which makes 0 sense to me .
by 2015 TOYOTA CAMRY LE/XLE/SE/XSE Owner on 12/03/2018Verified Service
Good customer service for the most part. Sometimes it takes a little while to resolve an issue but they eventually straightened it out. I will continue to have my Camry serviced there. They will go the extra mile to help resolve any problems. I would recommend this dealership for service.
