by 2022 KIA TELLURIDE SX Owner on 11/15/2021Verified Service
Oil change was botched. Tech over tightened or installed the filter too tightly causing deformity and compromise. Oil leaked on drive and garage floor. Used a diff dealership to make repairs. Just not too trustful of Capital to make the repairs....unfortunately.
by Capital Kia on 11/16/2021
Hello,
We take your feedback very seriously, and I would appreciate the opportunity to speak with you to address all of your concerns further regarding your recent service experience. Please reach out to me at a time that is convenient for you.
I look forward to hearing from you.
Sincerely,
Paul Santone
General Manager
psantone@capkia.com
614-522-2800
by 2021 KIA FORTE FE/LX Owner on 11/07/2021Verified Service
The technician stated it would be several hours Before the vehicle would be completed . However, it took less than half of that time and then some. They made a big deal on why it was so important to protect the inside and outside . I couldn't tell any difference Difference to the Interior Carpeted areas. I believe it was just a rip off And the charge was absorbed in the contract
by Capital Kia on 11/08/2021
Hi, thank you for sharing your review of us here at Capital Kia. I would like to learn more about your experience with our Service Team. Please reach out to me directly. Thank you, Paul Santone, General Manager, psantone@capkia.com, 614-522-2800
by 2016 KIA SPORTAGE LX Owner on 10/06/2021Verified Service
The labor shortage caused severe understaffing at Capital Kia. The result was that we could not learn the status of our repairs for a few weeks. We learned that we must call early to get a message returned. When we got our call back less than an hour after we called we learned that the vehicle was ready.
by Capital Kia on 10/06/2021
Hello. I would appreciate the chance to speak with you regarding our level of communication during your overall service experience. When you have a moment, please feel free to reach out to me. I look forward to connecting with you. Best, Paul Santone, General Manager, psantone@capkia.com, 614-522-2800
by 2017 KIA SORENTO LX/L Owner on 10/05/2021Verified Service
Work that was done was good, as usual. People friendly and kind.
However, I'm still waiting for a part to come in to fix left rear passenger seat, that is under warranty. Was told part would be in in five days. That was two weeks ago, and have not yet been contacted.
by Capital Kia on 10/05/2021
Thank you for bringing this to our attention. Please contact me directly so I may look into your concerns further. I appreciate your time. -Paul Santone, General Manager, psantone@capkia.com, 614-522-2800
by 2020 KIA TELLURIDE EX Owner on 10/03/2021Verified Service
Waited 4 days for my oil change, filter replacements and tire rotation. I had to call the morning of day 4 to see what was going on. At that time my tires still were not done. Picked my car up at 3pm and found out the filters were not replaced yet either.
by Capital Kia on 10/04/2021
Thank you for sharing your feedback about the oil change, filter replacements, and tire rotation for your vehicle. Please contact me directly about this when you have the opportunity. I hope to learn more soon. -Paul Santone, General Manager, psantone@capkia.com, 614-522-2800
by 2012 KIA SORENTO EX Owner on 09/28/2021Verified Service
Originally serviced on 7/30 for a multipoint inspection just to get ready for the winter. They replaced my batter only. A week later I realized that my taillights were not working. I took it back on 9/13 for the same. They replaced my taillights only. A week later my batter light came on and on 9/28 it didn't start at all. Not good
by Capital Kia on 09/29/2021
Hello. Thank you for taking the time to share your feedback regarding your multipoint inspection and your other service visits. When you have a moment, please feel free to reach out to me so that we can address this with you directly. I look forward to connecting with you. Best, Paul Santone, General Manager, psantone@capkia.com, 614-522-2800
by 2018 KIA SOUL PLUS Owner on 08/07/2021Verified Service
It took 20 hours for them to even look at the car. Then they diagnosed the problem incorrectly and fixed the wrong thing. So after having the car for 6 days and still not knowing what was wrong with it, we picked it up and took it to another dealership.
by Capital Kia on 08/08/2021
I appreciate you taking the time to leave your review and would like the opportunity to discuss any feedback you have about your service experience. Can you please send your contact information to me at psantone@capkia.com? Thank you, Paul Santone,
General Manager,
psantone@capkia.com,
614-522-2800
by 2020 KIA SOUL LX/X LINE/RSC Owner on 07/14/2021Verified Service
Pulled into the service bay and the service clerk came right out and began the procedure of getting my vehicle ready for service.
I was informed that it would be about an hour and a half for the job to be complete. The service people were very nice and friendly during my wait. The service was completed sooner than quoted. Thank you
by Capital Kia on 07/17/2021
Thank you for choosing Capital Kia! We are happy to know that you enjoyed working with our Service Team. We can't wait to work with you again!
by 2020 KIA SOUL LX/X LINE/RSC Owner on 06/14/2021Verified Service
The service representative was very informative about the service and recalls being addressed on my Kia. He also let me know how long it would take to complete the service. The time frame was correct. I received my car washed off and vacuumed. Thank You Capital Kia.
by Capital Kia on 06/16/2021
Thank you for sharing how our team took care of your service needs at Capital Kia. We'll be here if you need anything else!
by 2019 KIA SORENTO LX/L Owner on 06/14/2021Verified Service
Service was right at the time scheduled. Excellent customer service!! Loved how I was escorted to the waiting area / told about snacks coffee ( especially how to find the perfect one out of the machine) & informed about the services performed on my vehicle.
by Capital Kia on 06/16/2021
Thank you for visiting Capital Kia for your service needs. We're glad you enjoyed the amenities. Have a wonderful day!
by 2005 FORD F350 SUPER DUTY Shopper on 05/03/2021Verified Shopper
I reached out for info on financing options and other info on vehicle I was interested in. Typical pushy sales staff. No info as requested via email, just do you want to come see it.
When I did not respond, because they already turned me off. I was bombarded with emails. Glad I didn't use my phone number.
by Capital Kia on 05/04/2021
Thank you for bringing this situation to our attention. I appreciate your feedback regarding your sales experience and would like the chance to speak with you to learn more. Please contact me at your earliest convenience. Thanks! -Paul Santone, General Manager, psantone@capkia.com, 614-522-2800
by 2015 KIA SOUL Owner on 04/15/2021Verified Service
They got me in despite being full; however, when I arrived for pick-up, they had me confused with another customer. I paid the other customer's bill, and they walked me to their car, at which point we realized the error. As they got me in quickly, I'm letting the mix-up slide.
Always look at the paper work!
by Capital Kia on 04/15/2021
I would like to learn more about your recent service experience. Your feedback is important to us and I would like to discuss this matter with you to better understand what happened. Please contact me at your earliest convenience. Thank you! -Paul Santone
General Manager, psantone@capkia.com, 614-522-2800
by Ammie L. on 04/07/2021Verified Service
The customer service was fantastic. I would've given 5 stars but they forgot to reset the service interval notification causing me to do a return trip to reset the annoying reminder. They got me right in, apologized and I was out the door in 5 mins. I love the new facility. I recommend Capital Kia for anyone looking for a Kia or service.
by Capital Kia on 04/08/2021
Thank you for the positive review! We always welcome your feedback and are glad to know that we could earn your recommendation. Please let us know if we can be of any further assistance at Capital Kia.
by 2014 KIA SOUL PLUS Owner on 03/21/2021Verified Service
I think this was the SECOND time I was there for a TPMS error. The first time was a disaster (also had engine light issue). But this one went as promised - fixed while I waited and the light has not come on again. The only downside - I had to pay. Last ones were under warranty.
by Capital Kia on 03/22/2021
Hello, thanks for sharing your experience with us. We're glad to hear our team has taken care of your vehicle situation. We'll be sure to share your comments with our Management Team. We hope you consider us again.
by 2017 KIA FORTE EX Owner on 02/03/2021Verified Service
Customer service at Kia was excellent. However, the vehicle inspection led to a costly assessment of service and part replacements, so I asked a highly regarded local mechanic shop for a second opinion. The shop disagreed with Kia's assessment. They accurately identified what needed to be serviced or replaced and the cost was a third of what Kia had estimated.
by 2019 KIA FORTE GT LINE/S Owner on 01/25/2021Verified Service
I had a recall on my 2019 Forte for Transmission slippage and so went to Capital Kia for a software programming update. Rob was very informative and listened carefully about other minor issues I had with my car. Very pleasant experience. Would definitely go there again.
by 2013 KIA SORENTO LX Owner on 11/02/2020Verified Service
I received the service and work appropriate and necessary at a reasonable cost. that which was not needed was clearly explained by the dealer. I continue to have my vehicle serviced at this dealership because of the friendly relationship and timely work.
by 2017 KIA SPORTAGE SX Owner on 10/30/2020Verified Service
The service at Capital Kia is excellent.
I've written other reviews in the past and will continue to write them so that if anybody is considering a Kia purchase consider Capital Kia on Morse Rd in Columbus. From buying my Kias ( 2017 Sportage SX Turbo and 2020 Soul) to the service department personnel
( Ash is my go to guy) I highly recommend Capital Kia.
by 2013 KIA OPTIMA LX Owner on 09/16/2020Verified Service
My service advisor, Ash, did an excellent job at customer service. Very friendly and explained the service being performed on my vehicle so I could understand it. I am very pleased with everyone at this dealership and will continue to use them in the future.
by 2011 KIA SOUL +/!/SPORT Owner on 09/01/2019Verified Service
Overly priced, was told it would cost $841 to have a blower motor installed. Got the same work done at an Auto Shop 1 mile from my house for $180.00. Capital KIA charged $117 just to tell me the blower motor was bad. This fee included $13.00 for shop supplies. Really? What supplies? A dirty old mechanics rag?
