Professional and friendly on the phone. Their email contact seemed a bit slow but very responsive on the phone when contacted.
by Mark N. on 10/29/2024Verified Shopper
They didn't answer all my questions about vehicle status, like vehicle being an auction purchase or prior owner knowledge based on milage.
by Oshimarr M. on 12/14/2022Verified Shopper
, the new 992 Carrera gets 19-inch diameter wheels in front, 20-inch in the rear, though you can check a box to upgrade to 20-inches for the steering, 21-inches for the power. Standard tires are staggered front to rear, 235/40ZR19 and 295/35ZR20. The main features introduced on the Carrera S, such as the full-width LED light strip
by Willy S. on 04/22/2021Verified Shopper
Poor follow up. Only interested in making a quick sale, instead of helping the customer. The car was sold to another party, and once that happened they went silent. No interest in offering other possibilities. This happened twice with two different "salesmen".
by Kim A. on 09/18/2020Verified Purchase
We liked all the individuals there except one. We provided feedback to the manager on this one staff member. We hope the detailed feedback is being considered to increase customer satisfaction.
Giving 4 stars due to the persons who actually sold us the car. Their role was in sales and they were great. Manager was pretty responsive when we provided feedback on how to improve.
by Yolanda A. on 08/03/2019Verified Purchase
Mike and Kash were awesome!! Mike went above and beyond to make sure the process was smooth, and got me the price that I felt comfortable with.Both Mike and Kash left no stone unturned. I would highly recommend them to anyone in the market for a pre-owned quality vehicle.
by Joao Carlos B. on 08/09/2023Verified Shopper
Amazing customer service experience! Even though didnt close the deal the dealership provided me all the details and possibilities.
by 2018 LAND ROVER RANGE ROVER EVOQUE SE Shopper on 04/17/2021Verified Shopper
Horrible people. Totally arrogant jerks. I hope my review stops at least one person from having to listen to these people. p.s. Not just one bad apple. I spoke to two.
by Debra S. on 08/12/2020Verified Shopper
I inquire about buying at home noo reply. i call the dealership and no reply received a text car I inquire about was no longer available and was text to move on. I text lose my number
by Barthou E. on 05/15/2020Verified Purchase
Jonathan Rendon was a great sales person, he was very helpful, informative, and patient. I only wish it didnt take so long to get our paperwork done. Overall a great experience.
by Arlene A. on 01/31/2020Verified Purchase
Igor is a great sales rep. He took the time to show me the car and tell me all the details. He was so helpful. I hope to send some future business his way!
by Lori D. on 07/13/2019Verified Purchase
Was the best car buying experience ever! Kind, courteous, and really listened to my questions!!!!! These guys are great!
by 2024 BMW X7 XDRIVE40I Shopper on 05/18/2024Verified Shopper
We contact the salesman we had initially spoken to by phone and told him we would be driving down to Atlanta to see the car. It is a 5 hour drive to get there. When we arrived we determined he had given us an incorrect city. After searching for over an hour unsuccessfully for the dealership we were finally able to get him on the phone. It was his day off. He did steer us correctly to the dealership by phone. When we arrived the car we had driven 5 hours to see was not there. The manager had decided to take it for his personal car that day and was over an hour away. No one at the dealership was aware we were coming to see it. Apparently, he had not told anyone else we were coming. They were apologetic, but we were upset and disappointed, so apologies did not change the fact we had made a special long trip for nothing. We had another 5 hours to drive home, so we could not wait the extra hour for the manager to drive back to the dealership. They tried to switch us to a different car. We were only interested in the vehicle that was not there. We left and did not get home until after midnight! A terrible experience!!
by Baonguyen N. on 01/06/2024Verified Shopper
This dealership is only nice to you in order to get the sale. I inquired about a BMW 760i and thought that it had automatic doors as part of the Executive Package. They were very pushy trying to get me to sign the buyer's order and getting a deposit down. Never on the buyer's order did they list any of the features, and it was only sent three days later, which was a couple days before I was supposed to drive down to Atlanta from 700 miles away. I noticed that it didn't have the feature I thought it did, called in to inquire, and they said it definitely had that feature. After about 30 minutes, I got a call back saying that it didn't, and that these cars typically didn't have this feature, even though I told them I saw the 2023 version have this feature highlighted on numerous videos on Youtube. I demanded my money back and this prompted nasty, unprofessional phone calls with the sales associate who said he would not give me back the deposit, even though he had no authority to do so since this is within the capability of the sales manager. It took over three weeks, multiple phone calls with attorneys in the area (since I am from outside of Georgia), emails and phone calls to the CEO and other sales managers, in order for me to get my money back, even though I never took possession of the vehicle. I am glad I got my money back in the end (hence the 1 star), but the journey was less than pleasing. This definitely turned me off from ever thinking about looking at their inventory, which is what I would have definitely do, since their inventory is one of the best for used luxury cars.
by Michael B. on 12/08/2023Verified Shopper
Contacted me within 15 minutes. Only wanted email and that's what they did
Thsnks
by David S. on 08/14/2023Verified Shopper
I was contacted by a Sale agent on Friday, no update since, he want return my call.
by Duane P. on 05/22/2021Verified Shopper
They have been very intensive and answered all my questions
by Patrick H. on 03/24/2021Verified Purchase
Awesome and Quick feedback
by Thomas L. on 02/09/2021Verified Purchase
I travelled from Palm Beach to Atlanta to test drive the Lexus LC 500. Igor was very professional and the dealership allowed me to take the vehicle to a Lexus Dealer to have it inspected. There was one flaw with the vehicle and Mike immediately deducted the cost for repair of a Luxury item not a mechanical issue. The dealership did not try to hide any fees and no need to haggle because there is one price and all of the transaction was completely transparent. The whole transaction was smooth and with very little stress, This is not a typical used car dealer. I found Igor and Mike and the financial manager to be cordial and not confrontational. The vehicles on the lot are impeccable.
by Bob T. on 01/03/2021Verified Shopper
Answered all my questions. Very cordial and knowledgable.
What do verified customers think about Gravity Autos Atlanta in Atlanta, GA? Verified customers who visit Gravity Autos Atlanta in Atlanta, GA rate this business 3.8 out of 5 stars, with 26 reviews.How can I contact Gravity Autos Atlanta in Atlanta, GA? To reach the sales team at Gravity Autos Atlanta in Atlanta, GA, call (770) 824-1704
