by 2011 LINCOLN MKX Owner on 02/01/2026Verified Service
The mechanics and service manager did a good job, however, the dealership does not provide transportation beyond 15 miles, unless you want to get on the 2 month wait list for a rental car, and charges a 3% fee to use a credit card which is unacceptable
by Service Director on 02/02/2026
Hello Michaela, thank you for acknowledging our team's efforts and we welcome the opportunity to further review our support of your 2011MKX. Your feedback and business is appreciated.
by 2019 FORD EXPLORER LIMITED Owner on 01/27/2026Verified Service
Oil change and tire rotation took over 4 hours.
Had to call twice to see if SUV was ready. No one called me.
Was charged $25.50 for inspection fee, when it is $18.50.
Being charged a credit card fee. Don't remember seeing a sign or being told a fee would be applied if using a credit card. Thankfully had my debit card.
Uber driver was super.
by 2021 LINCOLN CORSAIR RESERVE Owner on 11/05/2025Verified Service
They kept my vehicle for 6 days for an oil change, tire rotation, & battery check. I had an appointment & ask for a recall to be taken care of. After six days told oil change maintenance was done on day 1 and they did not have the part for recall. Never told part was not available when appointment was made.
by Service Director on 11/05/2025
Terry, thank you for taking the time to share your feedback. We appreciate the opportunity to improve & apologize for any miscommunication regarding the necessary diagnostics & limited parts availability for your 2021 Corsair.
by 2020 FORD EXPLORER LIMITED Owner on 11/03/2025Verified Service
I was disappointed that the pricing was not straight forward. I was quoted one price and then when I asked for a coupon to be applied the price of another service went up by the same amount. It felt like shell game. When you are going to get service on your car you want folks to be straight forward. I was also told I had to pay via debit card or charged a fee. Kind of surprised at that as well.
by Service Director on 11/03/2025
Amy, it looks like a tremendous amount of work was put into your 2020 Explorer. We welcome the opportunity to further review your repair details and go over any questions or concerns you may have. Thank for taking the time to share your feedback.
by D G. on 10/22/2025Verified Shopper
Horrible experience! They were very deceptive about their policies. I didn't appreciate that at all. Once I expressed that to the sales person (Joseph), he and his manager (Sergio) responded in a very unprofessional manner. I will never refer this dealership, I will never buy a car from them. I do not want anyone from this establishment contacting me ever again.
by Sales Manager on 10/22/2025
David, we're very sorry to hear that your experience with us left you so disappointed. Our goal is to provide an efficient and transparent purchase process; and welcome the opportunity to further review any policy or details of your interaction in efforts to earn your business. Thank You
by 2013 LINCOLN MKS Owner on 09/29/2025Verified Service
Didn't like that the replacement (new) dash-center accessories touch-panel was missing the undertitle lights for A/C, Max Air, Cabin-air recirculate 'buttons'. Without specifically selecting "Settings" + "Environment" I can no longer tell when/if my touch-panel selections of either of these has been accepted (panel light on or off); this is very inconvenient and not the original device's features. :o(
by Service Director on 09/29/2025
Hello James, thank you for taking the time to share your feedback. Please note that dealerships do not have control over the design or quality of the manufacturer's replacement parts or products. We welcome your input, but your insight may be better served with Lincoln Motor Company. Thank You!
by 2022 LINCOLN CORSAIR RESERVE Owner on 09/25/2025Verified Service
My service advisor was so helpful at my recent visit. This was my first time to work with her. She seamlessly found tires based on my preference and offered a loaner car to use because the tires needed had to be ordered. My car was returned clean with all work complete.
by Joesph G. on 08/30/2025Verified Service
No follow up from advisor. Was told car was ready in fact it wasn't. It took 3 days to swap out the battery. Called Ford motor company and only then the vehicle was moved to repair. Promised the paper work would be emailed next day. Never received. Poor, poor follow up and customer service. Definitely would not recommend this dealership for new car purchase and service.
by Service Director on 09/01/2025
Joe, we appreciate you taking the time to share your feedback with us. We apologize for any inconvenience from your 2017 Focus requiring additional electrical diagnosis & for our lack of communication & follow up. Please reach out to us for any additional questions or concerns you may have!
by 2022 FORD BRONCO SPORT OUTER BANKS Owner on 08/24/2025Verified Service
If I could give zero stars I would. They kept my Bronco for 6 days with zero communication and after I called for the fourth time with no response, I finally received a call back. I was told that even though my Bronso was under the bumper to bumper warranty, the item I took it for was not covered and had to be my fault that it was broken. Terrible experience. If I ever buy a Ford again, I will drive farther to avoid this dealership.
by Service Director on 08/25/2025
Kathleen, we always appreciate feedback from customers and are disappointed to hear about your negative experience with us. We apologize for the delayed communication(s) and also welcome the opportunity to further review what the manufacturer warranty covers and what steps are required for Ford Motor Company to approve repairs. Please contact us if you're still seeking assistance.
by 2020 FORD EXPLORER LIMITED Owner on 08/15/2025Verified Service
My Service Advisor, Pete Rochelle, makes it so easy for me to have our vehicles serviced. He made an appointment for early in the morning, but we decided to leave it the evening before. Pete had the tech on the project early and the car was ready by Noon. We were even able to use points to pay for this work from an earlier repair done on another of our FORD vehicles.
by 2020 FORD F150 RAPTOR Owner on 07/28/2025Verified Service
Jackson was very helpful and courteous. I appreciate the prompt repair after the diagnoses you were able to complete within the five days for the loner truck. I also am grateful for nice truck you all let me use while mine was being repaired. So far everything is working fine.
by 2019 FORD RANGER XL/XLT/LARIAT Owner on 07/18/2025Verified Service
I gave 5 stars despite small issues at the end. Pete Roshell makes it easy to do business with Grapevine Ford, and they will have my business as long as he is here. If you have Ford Protection Service, read the small print and maybe avoid some surprises.
by 2021 FORD EXPLORER XLT Owner on 07/02/2025Verified Service
Ford had my car for 3 weeks and couldn't complete my service requests. I just gave up and picked up my car.
The service department seems to be doing well based on the amount of cars there. I'll make things easier and not come back to try and help them get caught up.
How many people can handle not having their car for 3 weeks?
The service rep was very nice. But still the results were shockingly slow.
Good luck.
by Service Director on 07/03/2025
Thank you for sharing your experience with us & I'm sorry to hear that an accurate & timely result was not provided. We appreciate your feedback in sharing with our team for improvement; and we're available to address any disconnects or confusion with your visit. Venny Diaz - Service Director
by 2018 FORD EXPLORER SPORT Owner on 06/29/2025Verified Service
They are thieves and terrible mechanics. Do not take your vehicle here. Trevor lied to my wife and Adan Jesus cause more issues with the vehicle. Go for an oil change and my pre collision assist stopped working and the battery was drained coming out of the shop.
by Service Director on 06/30/2025
We're very sorry to hear about your disappointing visit with us. We never want a customer to leave unhappy or not confident in our service repairs. Please reach out so we can review your experience and clear up any confusion - Thank You! Venny Diaz (vdiaz02@vtaig.com)
by 2021 FORD F150 SUPERCREW Owner on 06/12/2025Verified Service
I am usually very happy with everything at Grapevine Ford, but this experience was not the same. Upon arrival, the agent verified that I would remain at their facility to wait on there service for my truck. Per the paperwork, the truck was ready at 12:43. No one came to find me. I never left the waiting area. At 2:05, FINALLY someone called to let me know the truck was ready. This lack or respect for my time was unacceptable.
by Service Director on 06/12/2025
Hi Marita. We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We appreciate you letting us know, so that we may follow up with our service team about this. We hope to earn your trust back and if there is anything we can do to address your concerns, please contact me - Venny Diaz, Service Manager at VDiaz@GrapevineFord.com
by 2019 FORD F150 SUPERCREW Owner on 06/02/2025Verified Service
The only thing I didn't care for was Alfredo (Quicklane service advisor) didn't even acknowledge me. He had his shades on and never once said anything to me. He had some young man take care of the paperwork and he was obviously struggling with it. was recommended to him by Kayla.
by Service Director on 06/02/2025
Thank you for taking the time to share your experience with us & we apologize for the disconnect with customer service from our team. We welcome the opportunity to improve via your feedback & value your input. Please reach out if you require any assistance!
by 2022 FORD BRONCO SPORT BIG BEND Owner on 05/23/2025Verified Service
Merari took exceptional care of me and my concerns- he went the extra mile to make sure all the warranty paperwork was done and I had a rental to drive. Aaron took the time to review some items that were overlooked at several dealerships after which he assigned me with Merari - making sure everything was taken care of- I enjoy my Bronco and grateful that they were able to solve any problems I've had with real results!
by Chris S. on 05/01/2025Verified Service
Booking online was easy and the staff was pleasant. I thought the price of the service was excessive - I inquired about upgrading from semi-synthetic to full synthetic, and it was $80 extra for 7 quarts. That's over $11/qt. not for the oil, but the uncharge to go from semi to full! I realize they need to make a profit, but that's excessive IMO.
by Service Director on 05/01/2025
We appreciate you taking the time to provide feedback on your service experience! We apologize for any confusion with pricing or lack of explanation for discounted packages. Please reach out for any further assistance!
by 2015 FORD F150 SUPERCREW Owner on 04/27/2025Verified Service
My check up time was scheduled and on time. I believe the techs did a good job! My truck is running great, I just returned from a trip to the Moab Desert, met some college friends there. We visited desert canyons and hiked and 4 wheeled some of them. Awesome! And then a comfortable ride home to Texas in my dusty truck.
by 2024 FORD F150 KING RANCH Owner on 04/17/2025Verified Service
I bought a expensive service for my King Ranch F-150 that included detail service twice a year. I just went to the first service this year and the high school fundraiser down the street would have done a better job. Could have supported the school instead of an expensive package that I bought. That sucks.
by Service Director on 04/17/2025
We appreciate you taking the time to share your feedback with us. I apologize for the subpar result of your truck's detail & will review your input with our team. - Service Director
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Based on CARFAX Service History, Grapevine Ford Lincoln specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
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Full Service Auto Repair
Mechanical Repair
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Tire Service & Repair
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Based on CARFAX Service History, Grapevine Ford Lincoln specializes in these makes, in addition to many others.
Chevrolet
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Lincoln
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Verified customers who visit Grapevine Ford Lincoln in Grapevine, TX rate this business 4.5 out of 5 stars, with 1,928 reviews. 2,779 customers favorited this location.
How can I contact Grapevine Ford Lincoln in Grapevine, TX?
To reach the sales team at Grapevine Ford Lincoln in Grapevine, TX, call (844) 715-4301. To reach the service department, call (877) 294-9299
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