by 2019 JEEP CHEROKEE LATITUDE Owner on 02/28/2021Verified Service
David Wilsie was the gentleman who assisted me and all I can say is Wow! The dealership service department staff were all friendly and helpful. David went the extra mile to document my concerns and assure me they were being addressed. I am so grateful for his knowledge, skill and customer interaction. This is where Ill be getting all my servicing needs for my Jeep (I love my Jeep!) Awesome Job David!!!
by 2018 DODGE GRAND CARAVAN SE Owner on 02/27/2021Verified Service
We spent our last 10 years with Chevrolet. Service was terrible. So this experience with Dodge was really great! They fixed my car right the first time. Also, we bought our van brand new and this is the first time Ive been in the service department except for oil changes. (Unlike our Chevrolet vehicles).
I am so happy with Dodge and this dealership even though its an hour away from my house.
by 2019 RAM 3500 LONGHORN Owner on 10/03/2020Verified Service
Excellent service. And service advisor TERRY. Will definitely come back for all my service needs in future. Took care of my check engine light which was just a software problem. Covered under warranty as well. Same day service and washed the truck before pickup arrival. Thanks Terry and the service team.
by 2017 JEEP GRAND CHEROKEE LAREDO Owner on 06/28/2020Verified Service
As always, I was very pleased with my service experience at Grapevine Dodge Jeep. I had very little wait getting in and they handled my problem quickly. Nice waiting area inside and plenty of benches outside for today's social distancing requirements.
by Nicole H. on 06/07/2020Verified Shopper
I received an email from multiple people. I never received photos or anything about the vehicle. I was told they were too busy by the sales rep that the others guided me to. I will never do business with this dealership or recommend to any of my friends.
by 2017 RAM 1500 REBEL Owner on 03/03/2020Verified Service
Grapevine Dodge Chrysler Jeep accepted me as a walk in customer. My vehicle was serviced in a timely manner. I was updated on the status of my vehicle as I was waiting in the lounge area. Free beverages were provided while you wait. The customer technician seemed genuinely concerned that all of my needs were addressed.
by Corrie S. on 02/13/2020Verified Shopper
Did not seem really helpful. Was very stern on the price and made is feel a lot of people were looking at the same car and even requested a deposit to look at it. After we purchased a car from another dealership we were called up to twice a day regarding " the car a lot of people were looking at"
by 2012 DODGE AVENGER SE Owner on 09/04/2019Verified Service
I will rate Keith Laxson and his efforts on my behalf: i MUST rate the performance of the mechanics who worked on the front end of my Avenger. It took THREE different trips over a THREE month period to get ALL the problems worked out. Keith Laxson has ALWAYS gone out of his way to "make it happen" I would trust NO OTHER with my vehicle.
by 2015 JEEP GRAND CHEROKEE OVERLAND Owner on 06/29/2019Verified Service
Communication has not be very good. Had recall work performed and the dealership didn't enter the information into the FCA database, so I am keep getting notifications reminding to bring the vehicle in for service. Numerous attempts to get the dealership to record the service have gone unanswered.
by 2016 JEEP CHEROKEE SPORT Owner on 01/20/2019Verified Service
Thank you.. Grapevine Dodge, chrysler,Jeep service dept! A huge shout out to you all. This was the Best service I've every had at a dealership. from dropping off my vehicle to picking it up. the service advisor kept me updated on the progress . And it was finished earlier then i expected. GREAT JOB GUYS!
I personally will recommend your shop to anyone who needs a great Dealership service dept. again thanks! Janice Rodriguez...
by 2012 DODGE AVENGER SE Owner on 01/17/2019Verified Service
DJ (Service Manager) was very attentive to my requirements (after a VERY BAD previous experience) He assured that ALL my repair requirements were handled in a professional manner; even though it was all Extended Warranty work. KUDOS to DJ!!!!!!!!!!!!!!!
by 2015 JEEP PATRIOT SPORT Owner on 07/23/2018Verified Service
Staff was very pleasant. Offered me cold water on this super hot day and had me in and out with a tire replacement in about 45 minutes. This was after I spent 4 hours at Autonation getting an oil change and trying to get it replaced there only to be told they didnt have it in stock. They will now get my business.
by 2015 CHRYSLER 200 LIMITED Owner on 04/19/2018Verified Service
I was told the reason why my transmission was slipping was the fact that my engine oil was 2 quarts low and need to pay $80 for an oil change for them to diagnosis the problem. They ended up just topping off the oil level, now I have to drain my oil because they put to much oil in.
by 2016 DODGE CHARGER SXT Owner on 09/03/2017Verified Service
Said it would only take an hour actually took 2 asked if I wanted tires rotated I said sure it should be part of my service contract (so I thought) it was not part of my service contract and instead of coming to let me know it wasn't before completing the rotation they did it anyway. To be honest I can rotate my tires in only 15 min at home for free. They should have come tell me it wasn't part of my contract before completing it
by 2016 JEEP WRANGLER UNLIMITED SPORT Owner on 04/03/2017Verified Service
This was by far my best experience with a Mopar service department. As a matter of fact I had horrible experiences at the other 3 I'd been to. Including being lied to, being treated like a little girl, and employees acting like they couldn't care to be at work.
by 2009 DODGE GRAND CARAVAN SXT Owner on 06/24/2016Verified Service
great service, had previously gone to Clay Cooley in Irving, they told me there to come back in a week for service. So I went to Grapevine Dodge and they fixed the problem in 2 hrs the same day.....special thanks to Wesley who was a fantastic service consultant
by 2015 JEEP GRAND CHEROKEE LIMITED Owner on 12/14/2015Verified Service
These guys were great..... long day of travel to return to a dead Jeep. Jeep roadside assistance did a fantastic job of finding a tow truck and once at the dealership they took great care of me. If I didn't live in far N Dallas I would take my Jeep to them every time!
by 2011 DODGE RAM 1500 Owner on 09/03/2015Verified Service
Very fast service! I was told it would be at least 5 days until they could look at my transmission. 1 1/2 days later, they called me and said it was fixed at no cost (I love powertrain warranties). Picked it up that evening. Couldn't have gone any better.
by 2022 RAM 2500 BIG HORN/LONE STAR Owner on 05/27/2025Verified Service
John service manager is a great communicator
by 2018 JEEP CHEROKEE LATITUDE Owner on 05/27/2025Verified Service
