by 2024 FORD F150 PLATINUM Owner on 03/13/2026Verified Service
GP Ford service department wss spectacular in providing and meeting my needs. Once again, from the time I arrived to the end of my appt, the staff was a tremedous help. Their attention to detail was top-notch. Mr. SANTOS FLORES is a superb service tech. He communicates when necessary and informs me what is best for my F150.
by Grand Prairie Ford on 03/19/2026
We are happy to hear about your outstanding experience with our service department. Your satisfaction with the exceptional care you received from arrival through completion means everything to us. We take great pride in delivering the thorough attention and quality service you experienced. Santos truly exemplifies our commitment to clear communication and providing expert guidance for your F150's needs. Your recognition of our team's dedication to meeting your requirements reinforces why we strive for excellence in every service interaction.
by 2024 FORD F150 XLT Owner on 03/01/2026Verified Service
Gotta be one of the worst ford service departments in the country. Took it in for an oil change, tire rotation, and zakteck protective coating. 5.5 hours and I got my truck back all scratched and scuffed up from the buffer. Will never buy a vehicle here again
by Grand Prairie Ford on 03/05/2026
Thank you for bringing this to our attention. We understand how disappointing this must be. Your experience falls far short of the standards we strive to maintain. We value your feedback as it helps us identify areas where we can work to improve our processes and training. Please contact Victoria Courtney at 855-971-6306 so we can work to restore your confidence in our service.
by 2018 FORD FUSION SE Owner on 02/28/2026Verified Service
Never being able to get out of here without paying $200+ each time. Was $223 for just an oil change, tire rotation, and new windshield wipers. I asked them to make sure that the air pressure in all of the tires were the same after they rotated them but the one low tire was still low and I ended up airing it up myself.
by Grand Prairie Ford on 03/04/2026
We are honored to have served you. We understand your concern about the service costs and appreciate you bringing the tire pressure issue to our attention. It's disappointing that the low tire wasn't properly addressed during your visit. We value your business and want to ensure you receive the thorough service you expect. Your experience with the oil change, tire rotation, and windshield wiper replacement is important feedback that helps us improve our service quality.
by 2020 FORD F150 SUPERCREW Shopper on 02/24/2026Verified Purchase
The salesman was great , he actually had us look at and drive over 5 different trucks to finally find what we were looking for and to be happy. Customer service and the accounting team, need to spend some time with the salesman, to understand what it means of taking care of your customers.
by Grand Prairie Ford on 02/26/2026
We strive to provide a consistent and professional experience across every department involved in the purchasing process. Our team works to ensure that sales, customer service, and accounting operate with the same commitment to care and attention. Feedback like this is valuable as we evaluate how we can strengthen coordination and overall service standards. For further assistance or to share additional details, please contact Maricela Vera at Mvera@grandprairieford.com.
by 2010 FORD EDGE SE Owner on 01/29/2026Verified Service
My experience with this dealership was amazing and they treated me like a family especially I would like to mention the service department Santos Flores Went above and beyond. He was informing me about my car every single day. I would like to recommend this dealership to all my friends and family.
by Grand Prairie Ford on 02/02/2026
We are ecstatic to hear about your wonderful experience with our team. It truly means the world to us when customers feel like part of our family. We're especially pleased that our service department made such a positive impact on your visit. Having someone keep you informed every step of the way about your vehicle shows the level of care we strive to provide each customer. Your recommendation to friends and family is the highest compliment we could receive, and we're grateful for your trust. We look forward to continuing to serve you and your loved ones for years to come.
by 2015 FORD FOCUS SE Owner on 01/08/2026Verified Service
I always schedule vehicle service with Santo Flores. He is the best, as well as those men who service my Ford. Very dependable, courteous, and informative! Also, I appreciate knowing my vehicle can be picked up at my townhome, serviced at GP Ford, and returned to my residence without any charge. I only use GP Ford for the service of my Ford, when needed.
by Grand Prairie Ford on 01/12/2026
We are elated to hear about your wonderful experience with our service team! Your loyalty and trust in choosing us for all your vehicle maintenance needs truly means the world to us. It's fantastic to know that our team consistently provides you with dependable, courteous, and informative service. We're especially pleased that our complimentary pickup and delivery service has made your experience so convenient - being able to have your vehicle collected from your home and returned without any hassle is exactly the kind of seamless service we strive to provide. Your confidence in our team is deeply valued. We look forward to continuing to exceed your expectations with every visit!
by 2025 GMC SIERRA K3500 DENALI Shopper on 12/20/2025Verified Purchase
I purchased a used Gmc Sierra 3500 before Thanksgiving. Marco and Brenda were the sales associates that I worked with. Both of them were straight forward and answered any questions that I had. There was no back and forth with pricing or pressure to buy. I would recommend both of them to anyone looking to buy a vehicle from Grand Prairie Ford.
I appreciate it.
Robert
by Grand Prairie Ford on 12/29/2025
Thank you for your review! We are overjoyed to hear about your positive experience purchasing your Sierra 3500. It sounds like Marco and Brenda provided you with the straightforward, honest service that every customer deserves. We truly value team members who take the time to answer questions thoroughly and create a comfortable buying environment without unnecessary pressure. Your recommendation means everything to us, and we appreciate you taking the time to share your experience with others who may be considering their next vehicle purchase.
by 2018 FORD ECOSPORT SE Owner on 12/05/2025Verified Service
The service was great. I received a rental while my vehicle was being fixed which helped me out with my daily tasks. They communicated with me keeping informed all the way through until the work was completed and arranged to have my vehicle brought back to me while I worked.
by Grand Prairie Ford on 12/10/2025
We are glad to hear about your positive experience with our service team. Providing a rental vehicle while your vehicle was in for repairs shows our commitment to keeping you mobile during the process. It's wonderful to know that our team kept you well-informed throughout the entire repair and that the convenient delivery of your vehicle back to your workplace made things easier for you. Your satisfaction with both our communication and service convenience means a great deal to us at Grand Prairie Ford.
by 2020 FORD F150 SUPERCREW Owner on 11/11/2025Verified Service
I'm incredibly grateful to have received my truck back before Saturdayit was perfect timing since I had to work that day, and everything came together seamlessly. Huge thanks to Santos for making that happen!
Your commitment and clear communication throughout the process truly stood out. It made for an outstanding customer service experience, and I sincerely appreciate all the support you provided.
by Grand Prairie Ford on 11/20/2025
We are delighted to hear about your positive experience with getting your truck back in perfect timing for your work schedule. Your appreciation for the seamless process and timely service truly means a lot to us at Grand Prairie Ford. We understand how important it is to have reliable transportation when you need it most, and we're thrilled that everything worked out so well for you. The clear communication and commitment you experienced reflects our dedication to providing outstanding service to every customer. Thank you for taking the time to share your experience and for trusting us with your vehicle's service.
by 2023 FORD F150 SUPERCREW Owner on 11/09/2025Verified Service
Service was easy to schedule thru the Grand Prairie Ford website. My Service Advisor, Antonio, did an outstanding job in processing my truck for service and kept me informed on how the work was progressing. I've used this dealer for over 9 years and have always been satisfied with their services.
by Grand Prairie Ford on 11/18/2025
We are grateful for your wonderful feedback about your service experience with us. It's fantastic to hear that scheduling through our website was straightforward and convenient for you. We're pleased that Antonio provided such excellent support throughout your truck's service, keeping you well-informed about the progress of the work. Your nine years of loyalty as a customer means the world to us at Grand Prairie Ford, and we're thrilled that we continue to meet your expectations with quality service. Thank you for choosing us for your vehicle's needs, and we look forward to serving you for many more years to come.
by 2024 FORD F150 STX Owner on 11/03/2025Verified Service
I came in for my complementary oil change. No free loaner car provided. It took about 2 1/2 hours which was expected. Service technician was hospitable. They tend to sell up other items during my visit.I used them before on my mother's collision repair and service was great.
by Grand Prairie Ford on 11/10/2025
We are happy to hear that you found our service technician hospitable during your complimentary oil change visit. We understand that waiting two and a half hours can be lengthy, and we appreciate your patience with the process. It's wonderful to know that you had a great experience with us previously for your mother's collision repair and service. We value your continued trust and look forward to serving you again in the future.
by 2021 FORD BRONCO SPORT BIG BEND Owner on 10/30/2025Verified Service
From beginning to end the young woman who was assigned as my Service Advisor was very friendly and courteous, she kept me informed about what needed to be fixed and serviced on my vehicle. The mechanic sent me a video as he inspected my vehicle. I really appreciated the thorough explanation as to what is needed to maintain my vehicle.
by Grand Prairie Ford on 11/03/2025
We are overjoyed to hear about your positive experience with our service team. It sounds like your Service Advisor provided exceptional care by keeping you well-informed throughout the process and maintaining clear communication about your vehicle's needs. We understand how valuable it is to have a friendly and courteous team member guiding you through service appointments. The thorough inspection video from our mechanic team demonstrates our commitment to transparency and helping you understand your vehicle's maintenance requirements. Your feedback about receiving detailed explanations shows that our team successfully delivered the quality service experience we strive for at Grand Prairie Ford. We appreciate you taking the time to share these kind words about your visit.
by 2006 FORD ECONOLINE E350 SD VAN Owner on 09/20/2025Verified Service
Great service Experience from Kamiah and the team. I brought my vehicle in one hour before close. They stayed an hour after close And got me back on the road. Service repair price was fair. It was the best experience that I've ever had.At a service repair shop big or small.
by Grand Prairie Ford on 09/23/2025
We are elated to hear about your outstanding experience with our service team. Your kind words about receiving exceptional service, even when you arrived close to closing time, truly mean a lot to us. We understand how important it is to get back on the road quickly, and we're thrilled that our team went above and beyond to make that happen for you. It's wonderful to know that you found our repair pricing fair and that this was the best service experience you've had at any shop. Thank you for taking the time to share your positive feedback - it helps us continue providing the quality service our customers deserve.
by 2020 FORD F150 SUPERCREW Owner on 08/31/2025Verified Service
GP Ford took too long to repair my vehicle. I would like to see you change your system so that my truck can be in queue,
I can bring my truck in to have it diagnosed then I could take it home while you're ordering parts and I could return it to you when you're ready to work on it. That way I won't be without my truck for two weeks.
by Grand Prairie Ford on 09/17/2025
We are sorry to hear that you feel this way about your experience. We understand how important it is to have reliable access to your truck, and we appreciate you taking the time to share your thoughts on how we might better serve our customers in the future. Please reach out to Melissa Perry at 855-971-6306 so we can discuss your experience further.
by Rodger G. on 08/22/2025Verified Service
The service team including Sergio were amazing and they got me in and out and solved my problem quickly. They also gave me advice which saved me money on my previous service from another ford dealership. There was something I paid for that should have been run through my extended warranty but the other dealership didn't do that, so thank you so much Sergio!!!
by Grand Prairie Ford on 09/05/2025
Thank you for taking the time to share your wonderful experience with our service team. We are delighted to hear that we were able to resolve your issue quickly and efficiently. It sounds like our team provided you with valuable guidance that helped you save money, and we're pleased that we could assist with getting your previous service properly processed through your extended warranty. Your satisfaction means everything to us at Grand Prairie Ford, and we truly appreciate customers like you who take the time to recognize outstanding service. We look forward to continuing to serve you and your vehicle needs in the future.
by 2018 FORD F150 RAPTOR Owner on 08/15/2025Verified Service
"This was my second time bringing my vehicle in for warranty repairs, and both times I was left without a loaner vehicle even though my warranty and maintenance plan covers it. I was also told the repair wasn't covered, which was frustrating and unclear. While the staff was polite, the lack of transparency and failure to honor the warranty benefits was very disappointing." I will proceed with caution.
by Grand Prairie Ford on 08/27/2025
We take your feedback seriously and understand your frustration. While we are glad our staff was polite during your visits, we know that alone does not make up for the challenges you experienced with accessing your warranty benefits. Your feedback helps us identify areas where we can improve our service delivery and communication. Please contact Melissa Perry at 855-971-6306 so we can review your warranty coverage and work to resolve these concerns properly.
by 2024 FORD EXPEDITION LTD Owner on 08/08/2025Verified Service
Sergio is my service advisor and he is one of the best, if not THE best advisor I have ever dealt with. He is very efficient at his job. He is thorough in his explanations and every time I've taken my vehicle in for service, the job is usually finished ahead of the time I expected. I am very pleased with the Grand Prairie Ford Service Department. Tops in my book.
by Grand Prairie Ford on 08/13/2025
Thank you for taking the time to share your wonderful experience with our service department. We are thrilled to hear that your service advisor has consistently provided you with efficient and thorough support. It means so much to know that your vehicle service is typically completed ahead of schedule and that you feel well-informed throughout the process. Your recognition of our team's dedication to excellence truly makes our day. We appreciate your trust in Grand Prairie Ford and look forward to continuing to exceed your expectations with every visit.
by 2018 FORD F150 SUPERCREW Owner on 08/08/2025Verified Service
What I didn't like was that the two catalytic converters in my 2018 F150 went bad. Luckily I had an extended warranty but bad newsit didn't cover the converters. My service advisor was able to get two other issues paid for by the warranty at least saving me a bit of money. I appreciate his efforts to bring the cost down for me.
by Grand Prairie Ford on 08/13/2025
We greatly appreciate your feedback and understand the frustration that comes with unexpected repair costs. It's wonderful to hear that your service advisor went above and beyond to help reduce your expenses by getting two other warranty items covered for you. We truly value customers like you who recognize when our team makes extra efforts to provide the best possible service. Your experience highlights our commitment to finding solutions and working hard to support our customers, even when facing challenging situations with warranty coverage limitations.
by 2022 GMC SIERRA LIMITED K1500 DENA Shopper on 07/24/2025Verified Purchase
The worst experience buying a car that I ever have , they make false publicity with the price at first and I have to return The truck the next day because the engine light came on, the truck have mechanic problems and the only solution was change for other one but the made a trade in , I have to accept only to not damage my credit.
by Grand Prairie Ford on 07/29/2025
We are sorry to hear that you feel this way about your recent vehicle purchase experience. While we are glad that you ultimately found a reliable truck that meets your needs, we understand that the higher payment was not the outcome you were hoping for. Your feedback about these concerns is valuable to us as we work to improve our processes. We would appreciate the opportunity to discuss your experience further. Please contact Maricela Vera at Mvera@grandprairieford.com so we can better understand how to serve our customers more effectively in the future.
by 2023 FORD MAVERICK XL/XLT/LARIAT Owner on 07/11/2025Verified Service
My service was very slow. They did find the alignment out just slightly at 19k mile mark which made a routine service extend to 5 hours. After getting home, I discovered two fasteners on the front skid plate loose. I also saw a lot of residual oil on the top of the engine and some on the bottom of the engine. I looked at everything and I'm hoping nothing else is loose or not right. Not pleased with this service.
by Grand Prairie Ford on 07/17/2025
We understand your frustration with the extended service time and the issues you discovered after returning home. We take these concerns seriously. Your experience does not meet the standards we strive to maintain. We would appreciate the opportunity to make this right and ensure your vehicle receives the quality care it deserves. Please contact Melissa Perry at 855-971-6306 so we can address these concerns properly.
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Service Information
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14,833 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Grand Prairie Ford specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Grand Prairie Ford specializes in these makes, in addition to many others.
Chevrolet
Ford
GMC
Ram
Toyota
Shop Amenities
Business Center
Complimentary Drinks
Courtesy Shuttle
Free Car Wash
Free Wi-Fi
Mobile Charging Station
About Us
The Grand Prairie Ford Auto Repair & Service Center
Certified Ford TechniciansHigh-Speed Wi-FiCourtesy VehiclesCoffee Station
Quality OEM Ford PartsState-of-the-Art Service FacilityEntertaiment AreaLounge Area
Established in 1989, Grand Prairie Ford ...
What do verified customers think about Grand Prairie Ford in Grand Prairie, TX?
Verified customers who visit Grand Prairie Ford in Grand Prairie, TX rate this business 4.4 out of 5 stars, with 1,031 reviews. 14,833 customers favorited this location.
How can I contact Grand Prairie Ford in Grand Prairie, TX?
To reach the sales team at Grand Prairie Ford in Grand Prairie, TX, call (469) 296-6333. To reach the service department, call (866) 552-6897
How can I schedule a service appointment with Grand Prairie Ford in Grand Prairie, TX?
What are the shop amenities offered by Grand Prairie Ford in Grand Prairie, TX?
Grand Prairie Ford in Grand Prairie, TX offers the following amenities: Business Center, Complimentary Drinks, Courtesy Shuttle, Free Car Wash, Free Wi-Fi and Mobile Charging Station.
Does Grand Prairie Ford in Grand Prairie, TX have a service center?
Yes, Grand Prairie Ford in Grand Prairie, TX does have a service center. You can contact the service department at (866) 552-6897.
